Apple (Archive)
calls constantly dropped and coverage extremely poor
I have my own iphone 12 mini on a personal account, and a work iphone 8 on my employer's account. I have just moved to a new neighborhood and now they both continuously drop calls. Cell phone coverage as indicated by bars is very poor in the immediate area. I can barely make a call in my apartment, even hanging out the…
Not receiving incoming calls
I bought a new iPhone 13 and set up new service with Verizon (really regretting it now) so I could have mobile hotspots. I moved my existing phone number over. I am now unable to receive calls. And the "help" through the app gives me all kinds of steps to go through. NONE of which helped. I cannot get a person to speak…
Order Canceled, NO ONE SEEMS TO BE ABLE TO HELP
I placed an order to upgrade one of the phones on my plan, an iPhone 12, to an iPhone 13 Pro. I ordered Alpine Green and immediately realized that’s not the color we wanted. I canceled the order. It’s still showing there is a trade-in in process. I was told be one of 5 reps I spoke with today that canceling the order…
iphone 11 pro max autodial voicemail password
This is my first iphone, years on android before. On android, I could edit the voicemail dialing to *86,abcd1234#, and it would dial the voicemail, pause, and enter the password. I can't find out how to do this on the iphone. Searching google and the vzw forums give zero results.
One of my contacts, who is on Cricket, receives my texts and calls, but I cannot receive hers.
We have both deleted each others contact, shut phone down, restarted and added the contact info. Did not help. We even tried her sending a text to my husbands number with no luck. She is a cricket subscriber. What can we do?
How can I block spam sms messages on my iOS device?
I've been getting spam or phishing messages sent via sms to my iphone several times throughout the day. They always start with a hook (ie. URGENT - if you have taken Zantac..., or Your package was not delivered, click here to track... etc...) and have a link that I dare not click. How can I stop getting these messages? I…
Apple Iphone 11 Echo issue
No matter when, where or who I call when I am using speaker phone the individual on the phone has an Echo. I have tested my microphone with Apple and they suggested I reach out you.
Spam/porn texts from gmail addresses
My 11 year old daughter and I are getting porn spam text messages from Gmail accounts. You can delete and block, but how can I stop them from coming to our iphones?
iPhone 12 mini Promotion not honored
On the phone with support right now and they claim that they cannot find a matching promotion to the one that I am describing. They are also claiming that I should have maintained the tracking number for my device that I returned for them 12 months ago. They have been over-billing our account since May and refuse to…
HELP
I am SO confused. I bought an iPad from Verizon and I’ve entered a PAYMENT AGREEMENT with VERIZON, okay. In order for that payment agreement to be valid. I need to activate my iPad. Okay. Sounds easy enough. I activate my iPad using the ESIM. Verizon is sending me a physical SIM, but I couldn’t wait because it would go…
5G UW Not Working iPhone 12 Pro Max
My iPhone 13 ProMax will not load any data when I am connected to 5G UW with full bars. Seems to work fine at 2 bars. There seems to be many people with this issue, what is the resolution @verizon?
iPhone 13 Data Useage
Last week I bought an iPhone 13 and it seems to be using a lot of data. Previously I had an old Android and I really liked it, it never used much data at all. I have a data plan with On Star in my car. A couple of days ago I was driving and only using Google Maps (for about 20 minutes) and within a 10 minute span On Star…
smartphone line access. a friend has a smartphone and she does NOT pay this $20 fee.
Messages+ work with new sim in iphone 7 overseas?
I have an iPhone 7 and will be traveling in Europe, and plan to buy a SIM card there and install it. I've read that some people have had issues sending and receiving iMessage once they install a new SIM card. What is the best way to ensure I can send and receive iMessages with while I'm using the overseas SIM card? Should…
My iPad Pro 11 shipment is lost/stolen
I’ve been getting the runaround from both FedEx and Verizon for days now. Ordered an iPad Pro 11 upgrade on April 26 for delivery April 28. Package arrives at the carrier 7 miles from my house only to be delayed, marked pending with no delivery date. Now it’s May 10 and FedEx hasn’t updated their tracking since April 30.…
UPS lost my trade in
Help. I've called Verizon and chatted with them in their online chat. I'm not given any information and simply told they've escalated. I don't know what this means. Im a customer of over 20 years and now when I have an issue, no answers. I bought a new iPhone and traded in my old iPhone XR. The trade in value was great. I…
Unable to receive calls
Is anyone in Minneapolis / St Paul having difficulty receiving calls from land lines and other wireless carriers. People are telling me my line rings busy. It was fine on Friday 04/29 but calls are down since Saturday 05/01. My family and extended family have not made any changes to our phones but all of a sudden calls are…
My Verizon app
I cannot register my Verizon app ……I have a phone which I am account holder and use the app on phone with no problems but when I tried to register app on ipad it says account holder already is registered are you account manager is the only other choice when I click next it says it sent a code to my Verizon ipad phone…
Receiving Constant Calls/Texts For Previous Phone Number Owner
I got a new phone number over six months ago. I receive at least 20 calls/texts a day from scams, bill collectors, random numbers. I know the previous owners name from these calls. What can I do to stop this? Blocking the numbers hasn't helped. Robokiller doesn't help.
All Verizon Calls Drop at my House Now
Hello My family has had Verizon for Years. We have never had issues. Suddenly about a month ago, our signal is now down to 1 bar and almost everyone of our calls will drop within 5 minutes This is Everyone's phone that has Verizon and comes to my house i Got a brand new phone... same thing i am going to have to cancel…
UPS LOST MY TRADE-IN IPHONE BUT THE SENDER IS VERIZON AND I CAN T BE REIMBOURSED
I traded in my iPhone through Verizon's trade-in program in January of this year and received my new iPhone 12 pro max. Verizon provided me with a box and a label shipment to return my old iPhone. I used the return box and shipping label, providing the package to UPS. When I attempted to track the shipment, I was advised…
accidently turned off the safety mode, how to turn it back on?
accidently turned off the safety mode, how to turn it back on?
Conversation breaking up
Is anyone else suddenly having issues with their conversations breaking up? I can hear the person on the other end fine but they tell me that my conversation breaks up constantly. It’s only been about the last week or two
SPAM text messages!
Over the past couple months, spam text messages have exploded on my phone. I'm averaging 3 a day from random phone numbers and email accounts. Blocking them individually does nothing. What is Verizon doing to prevent these in the first place? Friends with other providers claim that they do not have the same problems.…
Sims Card Changed at Verizon Store
My son old phone was a XR and in December I purchased him a new 13 pro max. He went into the Verizon store in December to activate the new 13 pro max. The sale person who assisted him told him he only needed to change the sims card. The guy changed it in the store and told him he was good to go. Well my son dropped his 13…
Verizon BYOD Rebate
Hi. I brought my own device to Verizon on 9-30. Unfortunately, the device I brought in stopped working and I had to switch to another personal device I had lying around. Checking in to see if I am still eligible for the $500 BYOD rebate?
list of old devices used on Verizon
I once saw a list of all devices that I had on my account in the past. How do I find this again?
Will message work with the iMessage feature on, on your iPhone? I'm not getting messages through the message for people iMessage with through my iPhone. I can send a message but can't receive through the message .
I'm not getting messages through the message for people iMessage with through my iPhone. I can send a message but can't receive through the message. Is this something that can be fixed or will it just not work? Thank you
I cannot use any type of swipe on my phone. How do I stop this?
I cannot unlock my screen because I cannot swipe at all on the screen.
Text about "device protection"
Says my request for device protection is complete - call a number w. questions or click on a vzw link... What?