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Missed calls straight to voicemail, not showing up on missed calls list
Who should I speak with to request a warranty replacement? I am having this same problem.
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apple watch cellular plan stuck on activating
My apple watch cellular plan has been stuck on activating since I bought and paired it with my new phone, have tried chatting multiple times to fix it and the chat rep just tried to force me to upgrade my entire phone plan to fix it which has nothing to do with it not activating. I just want someone who knows how to fix…
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Screen lock iphone 8plus
Darolyndrewett1@ gmail.com. iPhone screen locked calls police and energy contacts on it's on
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Trade In Credit Never Received / No response from Customer Service!
Back in April of 2021, I switched over to Verizon from Sprint for better service. When I switched over, I took advantage of a trade-in "deal" where I was offered a $10/month discount when trading in my Iphone 8 for and Iphone 12 Pro. After hours and hours and hours of discussion with online and phone customer service, I…
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How does this app work
How does this app work for me putting it on my child's phone can I see everything she is doing without her knowing do I need to get the password and go through the phone
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Zagg Screen Protector
When I bought my new iPhone last October, I paid almost $70.00 for a Zagg screen protector. I was told there was a lifetime warranty should anything happen to it. In January, the "guaranteed not to crack" protector did indeed crack. I was informed by Verizon to contact Zagg which I did. I submitted the claim on January…
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Text message
After the latest ios update 15.3.1, I can not send or receive text messages to or from Android devices. My imessage, SMS and MMS messaging is all turned on. I have turned all of these off and on and rebooted my phone after I did each of these things. Any ideas on how to fix this?
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No ticket status
I need help getting a ticket status. I'm unable to use my phone number since failed activation attempt on Saturday February 19th. No one at Verizon will provide a status.
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Is there an outage in Brooklyn
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Awful customer service!!!
I can’t get anyone to actually help me! I’ve spoken with multiple representatives and supervisors, all who tell me something different but either don’t notate my account on their end with what they’re telling me, don’t return the call back as they say they will, and/or don’t follow through with what’s actually notated on…
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LTE turned off
I got a pop up on my phone a few days ago saying LTE calls turned off - anyone know what that's about? I also discovered my Personal Hotspot is missing on my iPhone XS and have not been able to get it back. Just curious if others are having issues.
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How to print out call log
Can someone tell me how I can print out just my call log for the current bill period?
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Rewards Device Dollars
I have $25 device dollars. Can I use it toward a phone charging cord for the car? If so, what is the price of the charging cord?
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Long Distance Calling to Mexico
I have International Call to Mexico and Canada but got a bill for $600 extra claiming Long distance usage?
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new charges for plan change
Why is Verizon charging existing customers for their new plan changes? I can see my bill is increasing by $70 next month as they change me involuntarily to their new plan thanks
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Verizon supposedly replaced my phone with a new one or refurbished one and now my better only last for two hours, has anyone else had this problem?
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UPS lost my iPhone
I ordered a IPhone 13 pro at the beginning of February. It was supposed to be at my house in 2 business days. It has been a week since and all ups is saying is "check back tomorrow for deliver date". I called UPS and they have said that the package is lost. I filed a claim through them and filed a claim from Verizon. Im…
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Cellular data not working!
i have an iPhone 8 on my plan. The mobile data, cellular data, is not working. It appears to be on, showing the bars and within my settings it is ON. My phone is not on airplane mode. I can send “Text Messages” I haven’t tried calling out yet. But my data is not working. I’ve tried shutting it off multiple times, I’ve…
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Unsuspend International Service
My daughter is doing a study abroad in Italy and had her iPhone stolen. We had the international plan on her phone and suspended the line immediately. She then purchased a new iPhone and we had a local Verizon store (in US) set up a SIM card for her phone. Mailed the SIM card to her and have been trying to set it up in the…
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locked phone on prepaid
If I buy a "verizon locked" iphone will it work on my verizon pre-paid account or only on a postpaid account?
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UPS tracking number non existent after dropping off phone return
I bought a new phone in December 24, 2021 and sent in my trade via the box and UPS shipping label that was provided to me on December 31, 2021. I dropped my box into the local UPS drop box and it has since disappeared off the face of the earth. The tracking number is nonexistent. My "credit" for the new phone has dropped,…
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iPhone 13 not connecting to Samsung network extender
Hello, My IPhone 13 will not connect to my network extender.
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Help: IPAD returned to Texas
Good day: my tracking number for the item which returned to Texas is ***** fedex. it was a fourth generation pad 256gig sky blue my tracking to me was ***** from fedex it was sent back Feb. 7 and arrived back at Texas at Feb. 10 can someone help me retrieve my package. My number is *** *** ****. My name is Leo.
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Phone shipped ground not 2 day
Purchased a new iphone 13 max on 2/12/2022 2 day shipping. Expected Tuesday 2/15/2022. Now it expected Wednesday 2/17/2022 with a signature. Found out they shipped it ground not 2 day. I will be out of town for 2 weeks. Called customer service and so far no help or answers. I can understand if there was weather delays etc.…
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Services and no help from customers service.
Hello my name is Carlos and I have been with Verizon for about 4 years or more and never really had any issues. Until this year 2022. I’ve been in a financial bind and it’s been a bit of an issue paying on time. Lucky we have a service called #promise to pay. I used the feature to make sure my phone services would not be…
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calls go straight to VM without a ring
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Trade in Issues - 1 out of 4 phones
I bought 4 new iPhone 13 Pros due to the trade in deal. I never received an email with information about trading the phones in. One of the Trade In team members tried to help me through starting the process through the link but it only let me process 1 of the phones. The other 3 get an error: "This device has previously…
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Move voicemail from Deleted folder back to Inbox folder on iPhone
Hello. I have a voicemail in my Deleted folder that I would like to move back to my Inbox. Does anyone know if there is a way to do that? I know I can save it as an audio file, but that isn't what I'm trying to do. I'm simply trying to move it back to my voicemail Inbox. Thanks for reading.
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Trade-in Lost by VZW, show delivered by UPS
I purchased 2 iPhone 13s each with $800 trade-in promo. Trade-in IMEI was validated to receive $800 promo via chat sales agent. I sent trade-in devices in VIA pre-paid UPS labels sent to me by VZW. Both packages show delivered by UPS over 10 days ago, but only 1 shows received by VZW. 1 that is received is exact IMEI…
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No Service During Power Outage
For the past year, every single time we lose power, my phone does not work. I do not use WiFi as we do not have it in our home. I cannot call anyone, I cannot text anyone, I cannot get on the web. God forbid I needed to call 911. #PleaseHelpMe