Apple (Archive)
iphone x trade in
I sent in my Iphone X for a trade it but forgot to factory rest my phone before sending it. What do i do?
Not receiving texts iPhone
Not receiving texts on Verizon My Numbers on iPhone X… people get my texts but I’m not receiving responses. Bummed! All notifications are turned on….
Trade in requirement: VERIZON ASSISTANCE PLEASE !!!!
Hello -- I would like to communicate with a Verizon person, please. My husband and I are trading in iPhone 8's for new iPhone 13's. The 13's are on back-order, which is understandable given the current economic environment. We received the return boxes today. The very slow online chat forum person told me that I have "30…
Call Filter iCloud backup size - huge
Can someone explain to me why the Verizon Call Filter application iCloud backup size is so large? My Call Filter backup size is currently running at 920 mb. Compared to the rest of the backup sizes for all of my other apps, this is excessive. So my question is why is this backup so large? And is this backup even necessary?…
I pay for device protection how do I get a new battery for I-phone 8
iPhone 7 4G issue
I have enabled Cellular Data. Verizon Sim on iPhone 7 shows 3G and sometimes goes to 1X. It does not show 4G even I choose LTE from Cellular Data Options-->Voice&Data-->LTE. Any suggestions. I did a network reset, all reset, restarted phone, reinserted SIM. It did not help.
Upgrading Phone Preorder Issue
I placed a pre-order for the new iPhone this morning, but had to cancel it since I needed to update the shipping address. When I went to re-purchase the phone an hour later, I was no longer able to upgrade my line despite receiving confirmation my order is canceled. I spoke to a rep and they said I would have to wait for…
Why can't people leave me voice mail?
I got a new iPhone 6 at the beginning of November. I was able to access my voicemail at first but now all of the sudden, it's asking for a mailbox number and no one can leave me a voicemail. I have no idea what number that could be! I tried my phone number and it didn't work. If someone could please help, that would be…
Anyone got the iphone 13 pro max/256/blue?
Anyone got the iphone 13 pro max/256/blue? I preorder on 9/19 for this model. It is almost one month. Nothing recieve. Nothing notice. Everytime, I contact verizon agent. They answer like a robot, you will know once your order update, or lie to me, give me a whatever date. The sadest thing, my roommate who use att, they…
iphone 13 pro max cannot connect to 5g uw
tried many times, reset network setting as well. no luck. location: new york city, turtle bay (east 47th street and 2nd av, with eyesight of 5g uw server, 10 meters away) why i know 5g uw is not down: jetpack and iphone 12 could pick up 5g uw just fine; 13 pro max only connects to 5g, never uw.
File complaint to Verizon Corporate
I’m trying to navigate Verizon’s proper channels for filing a complaint. I pre-ordered the new IPhone 13 in September in store. There was an issue with the shipping address and they could not cancel the order in store. We called customer service while in store and it was a very lengthy process. The customer representative…
Volume way too low during a phone call...
Hey everyone! Whenever I place a call or receive one I can just barely hear the person on the other line. She/he sounds louder when I turn the speakerphone on but for obvious reasons I don't want to have to do that for every call. Anyone else experiencing this problem and if so, how can it be fixed? I'd rather save a trip…
Apple Music this membership is already being used with a different Apple ID
Been trying to log onto Apple music for the past year but I always get that message. I've chatted with someone from Verizon on 6 different occasions and spent over 24 hours in chat and nobody can figure out this problem. I have called Apple and I've called Verizon for which why created a ticket 4 days ago and still no…
LTE shuts off when making a call
Just recently when trying to make a call, the LTE will shut off. It comes back on when not calling. Why is this?
New Trade in promotion
Did anyone else get locked into a 24 month contract with Verizon? I got told by a agent I would receive $1000 trade in credit. They made it sound like a Kim sum and when I received my new phone and mailed in my paid off phones about after a week had passed I called to see when I would get my $1000 trade in credit only to…
Validate discount
I hold the account. My wife has to validate her employee discount. She has not received her email to validate 12 hours later. Can’t get through to customer service on the phone to get a real live person to help. Can you help, please.
Promotion Buy one get one free
I signed up for a promotion buy one get one free. Upon reviewing my account, I found I owed $119.96 on the devices. I paid it off and the promotion was removed and now I still owe $119.96. Spent almost 2 hrs on the phone with a rep and they could not resolve. I asked to reverse the payment or move it to another line or…
Billing issue plus they are changing my phone number without my asking me
Dealing with Verizon is a really painful process, called them more than 10 times, after long discussion over the phone any associate that I spoke to ended up charging me more. Now on top of that, I received a message saying that they are changing both of our phone numbers. No one answers the phone after 5, if there's…
International use iPhone 12 Pro Max
We are traveling to South Africa next month and want to use 2 iPhone 12 Pro Max phones. When I go on to the Verizon website trip planner it is showing that one of these phones will not work outside the US. The only difference it that one phone is a 256 GB phone and the other is 512 GB. Any ideas why this phone is showing…
Iphone 12 won't receive texts from certain contacts for the past 2 months
One day Texts stopped coming through on my iphone 12, but only from certain contacts. There are no blocks, one is my boss who can't get a hold of me via text. This is only the primary text app on the iphone. Whatsapp works fine. Verizon IT could see it was happening but couldn't find the problem. It's frustrating and if…
Apple Watch Series 7
I ordered the new watch early in the morning around 7 when I could finally order it but mine still says processing. It hasn't given me any info on when my watch will ship out. It was suppose to be on the 15th. Does anyone know when they might ship out? I have a friend at work that has AT&T and she got hers the 15th.
Service down again. Plano Texas.
This is on my iPhone 11 and son's 12. This is the 4th time service has gone down in the middle of the day. Can't contact service again, I Know it is not our phones. Verizon isn't even registering on my phone again. Like it does not exist..... Been with Verizon for nearly 10 years. Do not want to switch. Who do I…
Issue with Sales Rep
I walked into the Santa Monica Verizon store on Wilshire Blvd. and was asked to work with a guy named Austin. The guy doesn’t know how to treat customers whatsoever. He told me that my plan by transferring from Sprint to Verizon would be $80 and $70 with Auto-Pay. I also traded in my iPhone 11 during this process. Turns…
Smart Family not working with iPad
I would like to know why several Verizon reps have told me I could block certain apps from an iPad my daughter is using for school using Smart Family , only to find that Smart Family won't work with iPads in this capacity. Why in 2021 with ALL the issues parents are having with protecting kids from certain sites, is…
One 13 pro preorder shipped, other "Delivery date will be updated soon"
So I preordered one 13 pro for myself and then another for my wife a couple hours afterwards. Both were showing a launch day delivery when I ordered them. Does anyone else who pre-ordered showing a launch day delivery's order still say "Delivery date will be updated soon"? Really hoping to get both on launch, but the fact…
How do I unsubscribe from Verizon Cloud?
iPhone 12 Pro Max backorder
Ordered phone on October 3rd and and during the process it said ships by oct 29 but email receipt is saying delivers by October 29th. Which one of these should I go by as the tracking has not moved past the “ordered” stage and I may not be in town depending on the day it ships. Has anyone had this show up, and is the date…
Hulu account
Trade in Model name incorrect
I entered in the IMEI for an old Apple watch model that I want to trade in, but it is coming up with a different size for the watch. Is there any way I can type in the model name and choose it that way? I do not want to miss the promo credit b/c of this.
Need more ring time
I used to be able to do this myself on AT&T with the secret codes you mentioned. When I switched to Verizon a couple years ago, I had to place a call to customer service to get this accomplished. I just got a new phone brand with Verizon and called *611 and was finally placed with something claiming to be a real Agent.…