Apple (Archive)
deleting an app for repair
Trouble with an app for banking. it shuts off as soon as I put in my password
Call filter
I've been using Call Filter with success previously on an iPhone 7 and now an XS. Is there an "add to whitelist" option? If not, it would be a useful feature for numbers that you know are safe yet they are not contacts the you would necessarily ever call.
Sim Pin
I am activating up my iPhone and I blocked my sim pin. It told me to come on Verizon and change it but I don’t know where to do that in the website.
iphone missing in transit; no one responsible
I purchased the iphone 12 mini; love the phone but the camera freezes and will not unfreeze to allow photos to be taken. Took a couple of weeks and over 8 hours of tech support to finally come to the conclusion I needed a new phone. Rather than replace the phone on the spot, I had to have a "repaired" phone sent to me to…
Prepaid $65 plan data not supported in Mexico
I upgraded my pre-paid plan to $65 one so I can have data roaming included in Mexico. I have iphone12 pro. After arriving, I found out that I have no access to internet through data. My roaming is on and everything seems to be fine. I have strong signal, text and voice also work. After a lengthy wait and bunch of tricks to…
"Something Went Wrong" when trying to change limits on Verizon Smart Family
I have an Iphone 12 Pro and have set limits set on daughter's Iphone 8 during school hours. It is spring break and when I try to go to the limits section of the app, I keep getting "Something Went Wrong - Please Try Again", to no avail. Can't even open limits tab. Location Alerts and Content Filters till work. Have tried…
Text messages
I need to transfer text messages from android to new iPhone 12
Calls dropping
This is literally a 2020 model iPhone. I was with metro PCS for 6 years, and never had these issues on their cheapy phones even though they are a a budget carrier. Switched to Verizon 4 months ago and I have to constantly be on WiFi or my phone barely works. I pay just under $200 a month for 2 phone lines and data on an…
WiFii6 compatibility
Has anyone had issues with your Verizon 4G LTE Extender dropping calls after installing an xFinity Wireless WiFi 6 router?
Hotspot keeps dropping connection to devices
First off I want to say that this happened with my iphone 7+ and continues with my XS Max. So I have the old grandfathered unlimited data plan. If I have the hotspot switched on on my phone, I do not see it with my computer immediately. What I have to do is "click down" the available hotspots on my computer so that all i…
Changing Shipping Address After Ordering
I've recently placed an order to upgrade my iPhone 8 Plus to an iPhone 11. My account has my home address from more than two years ago, when I first bought the iPhone 8, and now I'm at school with a different address and assumed Verizon would give me the option to change it while making the order. I went through all the…
Re: Why is my phone's mobile hotspot disconnecting so often?
I am having this same issue. I have an iPhone XR and I’ve been using it for hotspot for over a year. Over the past month or so, I’ve been having this issues. I’ve tried connecting to my Dell laptop and HP work desktop. The issue has happened with both but I mainly use the hotspot for my laptop. What I see is that the…
Fake deals
upgraded my phone to a Iphone 12 max, dung promotion deals and know they say I dont get the promotion , bad bad bad promotions offer
Why are calls on my iPhone breaking up?
My iPhone now drops calls and breaks up in the middle of conversations. My kids I phone 5s has no issues. Is there a problem. With last update?
Caller ID
I’ve had my current phone number for at least 12 years and my name has never come up as my name and caller ID. Depending on who I call, everyone gets a different name that pops up on their caller ID. why? why can I not fix this? why does it not recognize my name after all these years?
Not receiving sms messages on iPhone?
For some reason I am not receiving text messages from certain people on my iPhone. anyone have any ideas? both verizon and non verizon customers. is anyone else having this problem, or does anyone know what is causing it or what needs to be done to fix it?
Verizon Trade Submission
Has anyone ever submitted a trade in and got the submission ID but when I go to check status it says submission ID is not valid and there is nothing under my e-mail either? I added a line Feb 22 and traded in an IPhone 8 for the $750 promotional credit. We got the confirmation e-mail with ID. We got the trade in return kit…
Spam calls
There are some calls that I want to get but goes to spam before I can answer how do I manage that?
iPhone drops calls when using wifi calling
So- I have the same problem and none of the posted answers fix the problem. iPhone 11 and iPhone 8’s all having same issue. Works for a while then stops. Random. Annoying. We have 4 separate phones all experiencing same problem. Our neighbor has Verizon WiFi- same issue. I have called Verizon tech support several times. No…
Poor Reception
Hello, The signal here on Maysville Rd in Dickson, TN 37055 has been fine for years but over the last year its become very unstable and so many dead zones. It's not just my iPhone it's others on Verizon as well both Android and iOS users. I would like to have someone contact me in regards to this urgent matter so that the…
iPhone 12 Pro Will Not Connect to Verizon Samsung Network Extender
I recently upgraded from an iPhone 6S to a 12 Pro. Now, I notice that my phone is NOT connected to my network extender (purchased in 2014). The extender allows us to use our phones in the house instead of just outside (where reception tender to be better). This is what I have tried: * Restarting network extender * Putting…
Personal Hotspot Disappeared
Help! My Personal Hotspot has disappeared on iphone 11. . . I did the IOS 14.4.1 update. Now it's gone. I've read some help topics about going to "settings, general, and network" but I don't have a "network" option. Any ideas?
Where can I find the monthly detailed call/text information for my cell phone line on the Verizon web site?
Where can I find the monthly detailed call information for my cell phone line on the Verizon web site? I need a detailed record of my call/texts for one month's time for a legal matter: what time call/text was received, ended, number it came from, etc. I remember being able to look this up on another carrier's site years…
2020 iPhone SE is locked out & I can’t get into it
This is a brand new phone & just set it up 2 days ago, according to directions from Verizon employee & now it is locked & it won’t take fingerprint or passcode that I put in it. I don’t know what to do.
Bait and Swich is Illegal right??
My daughter wanted to upgrade her IPhone 8 256gb to Iphone 12 Pro. We had held off untik we saw the $440 trade in deal they were offering. We ofered new phone online and went to pick in store now problems. We received the return box and packaging and sent phone back within a week after getting new phone. I here nothing…
Complete Verizon Incompetency or Scam!
On 9-11-2020, I saw a promotion for $350 trade-in value when purchasing an Apple IPhone 11. I tried to order it online but because the system couldn't verify my address, I had to call in the order. The Verizon Wireless representative that I spoke with confirmed the $350 promotion and would be trading in my IPhone 8 with…
Recent purchases
I purchased a iPad on 3/24/21 but it is not showing up on recent purchases
Problem sending SMS messages
Hi all, I've had this problem for a couple months now and it's gotten to be a real annoyance. For some reason, some text messages I send never make it to their recipients, and it is not exclusive to one network or person as multiple people have said they never received my message. For some contacts, nearly every time I…
Callers can not hear me but I can hear them
I received a phone through ascurion as my last iphone xs max was damaged. The replaced one worked fine for a couple of weeks, but then all of the sudden the person on the other end of the call could not hear me at all. No one can hear me on my phone, whether its a phone call or on facetime. I can hear them perfectly well…
Worst Verizon Customer Service Experience Ever!
I just had the worst experience with Verizon. I called yesterday to inquire about getting new iphones for myself and my 2 kids (3 total). The woman I spoke with gathered all my information and then provided me with a quote. The quote seemed reasonable, so I decided to proceed. I kept asking over and over if there would be…