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Bogo I phone 12
I have been a customer for 20 yrs On dec 11, i added a line and ordered a I phone 12 bogo, i ordered it to be store pickup, but after I ordered I was informed one of the new phones would come fed ex the other we could pick up, so we picked up the first one. Hr after I made the initial order I realized my address was wrong…
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Can I sell my phone and use that money to pay it off?
I have the iPhone 11 Pro and I wanted to sell the device and use that money to pay it off on my account... Can I?
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Message+ app crashing on iOS 14.3 when trying to access camera
Hi, I'm using iOS 14.3 on my work AT&T iPhone SE (1st gen). Message+ was a little flaky at times, not always sending or receiving all messages for my Verizon cell phone number, so I uninstalled it and reinstalled it. When I start the app, I type in my Verizon cell phone number, hit "Send Code", and the app immediately…
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Texts not being delivered to non apple phones
I have iPhone X, on Jan 18th, 2021 I started having issues with text being delivered to non iPhone users. If I turn off my iMessage then no text are delivered. I can receive text from everyone. I’ve tried restarting, signing out & in of my Apple ID. Nothing seems to be helping. Any help would be appreciated.
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Dropping calls over 50 times a day
I drop calls all day. Too many times. Client calls. What is going on? I can’t have this work work and have tried every online idea. Verizon I need a fix
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HELP: Trade-In Kit has not arrived
I do not understand how Verizon could get this so wrong. I went through the process of doing a payment plan for a new phone. I also did a trade-in process so that I can receive some account credit. Everything went smoothly EXCEPT when Verizon sent my trade-in kit to the wrong address. I used to live there a year ago and I…
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Backordered iPhone 12 Pro
Hello. I ordered two phones November 27th as Christmas gifts. Unfortunately the order still says they are on backorder and the expected ship date has passed. Would anyone have any clue as to what is going on with the iPhone 12 Pro phones? Are they really this far behind?
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Voicemail messages not timely downloading
My iphone XS Max occasionally does not download my messages timely. The first it happened was in December and it has happened about once per month since. Most of the time I get my messages promptly. Last night was typical of what happens: On Friday evening a friend left a message. When I got prompt notification of that…
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Need support from Verizon - how to contact a person?
I upgraded yesterday from an iPhone 7 to an iPhone 12 Pro and activated it on the web but the device does now show in my account, and I cannot get wi-fi calling to work which is critical for where I live (very poor signal out in the country). It's a 40 minute drive to take it back to the store where I bought it. Can…
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Return process
I purchased iphone 12 pro max on 1/5. When I was placing the order, it says that the product is in backorder that I had to wait until the 13th to get it. okay, no worries, placed an order anyway, and the next day, I got a notification saying that the phone was arrive on 8th. I felt a bit suspicious/ excited to get the new…
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Erroneous Billing & Never Hear Phone when Verizon Calls!
Supposed to get free Disney & Hulu for 6 months. Second month with Verizon; I'm billed for Disney & Hulu! Also, I get charged for 5G. Never asked for it and my phone is Xs Max. My phone never rings when Verizon calls back! It rings whenever anyone else calls! Can't get any live person over the phone. Can't reach anyone to…
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Do I need to remove the SIM card and battery before returning my device?
Hello, I just pre-ordered the new iphone, and am trading in my old. I just received an email saying that before I mail it back, I need to remove the Sim card and battery? Is this true? If so how do I do that without damaging the phone? I know the sim card can be removed with a paperclip but the battery seems very involved…
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Unable to connect to certain websites with mifi 8800
I have a Verizon MiFi 8800 hotspot which I use with my iMac, iPad and TV. Last night it stopped connecting to most websites except for Google, Facebook, Yahoo, YouTube and the speed test sites (speeds are good). I am pretty sure it is the jet pack because I can still connect to everything on my iPhone Verizon connection.…
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Service Decrease after Paying Off Phone
I paid off my iPhone XR five months early, on 1/18/2021 (Woohoo!). Since Monday, I have had numerous dropped calls; something I've never had happen before. I've lived in the same house for 3 years. Standing in my livingroom, I get 5 bars of service. This week, I only get 2 bars. I feel that I'm being punished for paying my…
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Did not receive my Ipone i orderedhone
Can someone contact me about the iPhone I ordered but did not receive.
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What is Gaming Data Usage on my bill? It was 52% of my usage!!!
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Tier 2 tech support
Does anyone have a direct phone number to get a REAL person on the phone from tech support tier 2 ??? I want to open a ticket for my issue because using Chat is not working nor am I getting results. My problem needs to be addressed on the backend.
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Voicemail notification
How can I turn on voicemail notification in iPhone xr
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How do we swap phone numbers on our devices?
Trying to swap #s on my 2 phones how do i do this?
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Better Deals From Apple
My wife and I have been with Verizon for over 10 years, I even had my business lines through them. Our phones are in pristine shape and totally paid off and we’re ready for an upgrade. Now that the BOGO deal isn’t around, the only option is $100 off an iPhone 12? I just spoke with a service rep and they priced the phones…
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iPhone locked to another icloud account
I have a sticky dilemma. I loaned an old iPhone 7 plus to a friend when her phone was lost. After 6 months I asked for it back and she returned it but was angry. I should have seen the writing on the wall. She did not removed the icloud account or the 6 digit pass code and I didn't check before leaving because the battery…
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"Same Day Delivery"-Still no Phone or Answers 2 days later
I am beyond frustrated right now with this whole situation. After speaking with customer service via chatting, calling in 3 times and going to the Corporate Verizon Store, no one can give me a straight answer. No one from Verizon can tell me where my phone is. Here's what has happened: I get a text on Dec. 14 telling me if…
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Bad customer service experience
Hi, This is yesterday incident. Apple news + 6 month free subscription Verizon up reward is not working. First I was on chat for Verizon representative for 30 minutes, told uninstall and reinstall the apple news app, then given a number to call which I spend 1 hour. I called that number and representative took all the…
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Bought 2 phones under promotion and never received the promotion
I purchased 2 iPhone 11 Pro max during Verizon's BOGO online only that ended September 29th, 2020. The promo involved adding a line or trading in a device which I was doing both. I was talking with their customer service via chat and they told me it was an online only promo and to receive the promo, I would have to go…
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$200 Wireless Rebate Scam due to Participating Location
So I ported 4 lines over from Sprint back in Sept. The promo code was SEPTSWITCH200 called "Switch to Verizon and get $200." Awesome. We signed up at Costco and the phones were mailed to us from Verizon. We activated them and ported the numbers. All in all, a great experience. The paperwork we got from Costco directed me…
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Horrible Service
Wish I would never considered Verizon. I was planning to buy iPhone 12 Pro Max as pre-order. On the beginning of the November I have gotten email from Verizon advertising new phone and super promotions: Buy one and get $800 another one and 250$ as new line visa card. On the day of the preorder (11-6) I have purchased 2 new…
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Early upgrade if you've paid more than 50% of your phone
I'm eligible for the early upgrade offered to people who have paid off 50% of their phone. Once your phone is 50% paid off, you can upgrade it by sending it back and getting a new phone with a new contract. However, I've paid off 58% of my phone (14/24 payments). I asked a rep if payments over 50% are credited back and was…
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iPhone XR restarts when I use the camera(certified preowned)
My "Certified" Pre Owned iPhone XR restarts when I use the camera to take a movie. It does this at random.
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Network Extender Problem
We recently moved to Comcast Infinity internet and purchased Apple iPhone 12s. Verizon sent us a Network Extender for the 5G phones. We can't get it downloaded because it gives an error message of 4a-check the ethernet cable. We have had several representatives help us to no avail. We are not using the Comcast modem that…
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Cancelling free Disney+
I am trying to cancel my Disney+ subscription offered through Verizon. I tried the first time, received a message it would take up to 15 minutes for my account to reflect the change. I then went to Disney to enroll directly for a year instead of monthly payments. When I signed in there, I received a message that I don't…