Other Account Discussions
Supervisor support
I can't get support on my voicemail issues. I didn't sign up for Premium, it was added without my by Verizon. My account shows but I get a message it's not. 15 Agents can't fix it. I can't get a livetech support Agent,just a Bot. A Supervisor quit helping. Who can I contact for help? ive been dealing with this for over 4…
Fraud Department
The Fraud Group is a bunch of imbeciles. I ordered online, proved whom I was initially, then account placed on hold. So I sent the selfie and copy of my license. That was good enough to get approved however when the shipping address changed...issues? You don't like my shipping address because it's different from my ID.…
customer service
I truly hope this message reaches the right people. Recently, my neighbor mentioned he was shopping around for mobile service and found better pricing elsewhere. Curious, I decided to call in to see if I could save money too. As expected, I was told I was on an old plan and was offered a newer one that would save me money.…
Verizon store in Columbia, MO
I went to a Verizon store in Columbia, MO yesterday to trade in my iPhone for a newer version. My current phone was "paid off" and I could upgrade without cost or minimal cost for a newer iPhone. The "promotion" I was told about was to keep my current phone (I assumed as just a phone I could then give to someone to set up…
Amounts
I have 3 lines, we share 2gb data. One line was my late husband's, it's inactive but we are not ready to disconnect it. The other 2 lines belong to my son and I. I have unlimited talk and text. Neither one of us are big phone users. A couple of texts and calls per day and we don't use more than the data we have as we use…
Billing problems
Hello, I’m having so many issues with Verizon billing. Every month my bill goes up. I’ve called customer support multiple times, yet nothing gets resolved. I asked to speak with a supervisor and even then still nothing gets resolved. I would love to speak with someone that I understand and can actually help. Does such a…
Managing Cloud Storage
Not sure where else to ask for help since it seems the AI customer service is incapable of hearing me or connecting me to someone who can help. I also tried scheduling a call, but the customer service rep could not hear me (like the AI customer service). I was unaware that my phone had been saving images and files to my…
Business Customers
I've had a business account with Verizon for many years. I have anywhere from 11-15 lines of service. Unfortunately, Verizon has shorter hours for businesses, and even though I also have my employees have individual lines, they are considered "business" and therefore has reduced hours as well. My employees may work…
Dis-Satisfied with Verizon
Where to begin, well first off there is no way to leave a review in any public forum. I’ll start here then go to BBB. Guess who is in the market for a new phone carrier? Me. Verizon’s system made an error and somehow gave me a credit on my bill. Well, 4 months later they want that back. 265$ more than the bill amount. No…
Military deployment line suspension
I'm trying to suspend a line on my account due to a family member on military deployment. I've followed the directions and links, successfully completed the id.me (twice), but cannot get verification of the suspension status for the line that is subject to the deployment. .Am I missing something? Makes me cynical that this…
No support for elderly man
Apparently email complaints are not accepted and customer service has proved to be unhelpful so I’m leaving my concern here. I have been a Verizon customer for more than 20 years and am just livid about a recent experience. My friend is an 82 year old war veteran. In early May he experienced a medical emergency and still…
Asurion
Twice now Asurion has sent a replacement phone attached to someone else's account, which I discovered when I tried to upgrade and which a repair person suggested was the reason for my recurring issues accessing data. I believe this is fraudulent on their part, but they blame Verizon and Verizon blames Asurion. Does this…
Line trade and remove
As I was looking, I seen if I added a new line to my plan, I would receive a free apple iPhone 16e. If I add this line, can I remove my other line without messing up this promo?
Military Deployment suspension
I’ve been trying for weeks to suspend my service for deployment and it won’t verify me through ID me and I refuse to pay 12 dollars a day and that’s what it seems like you all are trying to force.
Corporate complaint
How do I file a corporate complaint?
Account restricted, phones deactivated. No way to call Fraud Team number, need urgent online assistance.
I have been on chat with support for 13 hours, and it has been a nightmare. It all started with trying to activate my new phone. Something went wrong, and instead of activating my new phone, it deactivated my current one... and tried to activate an old one. Well, the old phone refuses to activate ( it gives a few different…
Requested additional details by verizon but not given any way to contact them to do so
Verizon will not complete my buyout Submission and says they need more details but absolutely does not give me any way to contact them with said details. I answered all their questions and provided every last detail they could possibly need in an email but it will not send and fails. What is the solution?
Customer service feedback
Early in this year I was surprised to see my bill increase. When I called customer service for an explanation, the rep explained that the credit for my automatic payment was reduced by $5. I told her that this was done with no prior notice or explanation; that this was unacceptable, and that I was going to switch to…
Legal Guardian
We have been appointed legal guardian for an older gentleman with dementia. He is no longer able to manage his account. How can we gain access to his account using the court documents we have? The Verizon stores have not been able to help and the customer service line kept insisting he needed to be the one to make the…
unlock my iphone
I have paid off my iPhone and had the account for three years and Verizon won't unlock it. I've been trying for days and keep getting the runaround, starting with all sorts of offers to use while I'm overseas. I just want it unlocked and it's required under FCC regulations. Has anyone had luck getting their phone unlocked…
Customer service
I’ve been hung up on consistently. Spoken to bots, been ghosted. This has been the worst customer service. Between AI and automation, the end user experience has been sacrificed.
Customer Support via Social Media Unresponsive
Hello, Since sometime in May I have stopped getting any responses via X/Twitter and starting today I have also stopped getting any responses from Facebook Messenger. I actually had a second X/Twitter account already and I got immediate response there, which I asked what was going on. They checked and said they saw no…
disconnected account login
Cannot seem to log into the disconnected account login. Spent 45 mins with customer support and they dont know anything about it. I put the correct info in and says it doesnt match....
Verizon service and connectivity is the WORST!
I’m tired of Verizon and their terrible customer service and even worse connectivity. I have called multiple times over the past couple months and because I drop call constantly. They have replaced my phone and it happens even more now. They said they were giving me a loyalty discount and when it didn’t show up the first…
Phone stolen
My phone was stolen yesterday
Name Change
I have had a legal name change, not by marriage or divorce, and I need to change my account information. How do I need to go about doing this?
For your protection, we have temporarily suspended service
I got a new phone last night and set it up. Service worked for about 20 minutes and then I got an email stating that due to suspicious call activity, they were temporarily suspending my line. I called the fraud department as directed and spoke to an extremely unhelpful person. I provided proof of identity as requested and…
Urgent: False Positive Blacklist Request for Domain “scnv.io”
Hi Verizon Team, We’ve identified a false positive filtering issue on the Verizon network for our domain **scnv.io**, which is used to serve QR code redirections for our platform **scanova.io**. ### Issue Summary: - Domain: scnv.io - Users on the **Verizon ISP** (especially in **Illinois and Alabama**) are reporting that…
The customer sevice
I have been with Verizon Wireless for over eight years, never really having an issue. Then, this past time, I added a line that was supposed to include a free phone and a $200 Verizon gift card. I added the line and got my son a new phone—his first phone. I did everything through the app and selected a number. When I…
Phone locks an only allows 911 call
I had my phone connected to my Hyundai car system listing to Spotify, all the sudden, music stopped, phone had a 426XXX (forgot the letters) error code, with a message something to the effect explosive liquid detected, call 911, then the phone locked up and the only thing I could do is call 911: I disconnected the phone…