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Unable to unlock phone, leaving the country in 3 days!!
I have a serious issue with my iPhone X. Carrier lock reads: SIM lock, but I'm told it is unlocked on Verizon side. I purchased it at a Verizon kiosk in a Costco store, probably in 2019 or 2020. I have spent many hours on the phone and in chat with Verizon representatives trying to resolve this, all to no avail. I need to…
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Feedback on Customer Service Reps - 18 year customer
Huge shout out to Angela from PACT and Jerald from Loyalty!!!! PLEASE get this to their managers! I ran into a problem with taking advantage of a promotion to bring my wife's phone over from visible onto my plan. I spent 3 hours on a Friday dealing with this and got dropped even after signing the deal which wound up with…
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Fraud department
So I ordered a phone yesterday I'm a new customer. They sent me an email to verify my identity. I follow every step. I show them my ID front and back took a photo of my face and submitted it now I woke up this morning and got an notice that it was being canceled because they couldn't verify my identity so I called down…
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Notes on account
How can I get a copy of notes left on my account from phone calls I made to Verizon about incorrect charges. I want to file a formal complaint, but would like to receive the notes left on my account from various agents.
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Business WIFI Customer
We recently signed up for a WIFI Business Account. We are not able to access the account via the website. We have called customer service over FOUR times and each time we were on the call for over an hour and half. We are still unable to access our WFI business account on the internet. We have reset the password numerous…
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Messed up 6 phone order
#Samsung Galaxy S25 About two weeks ago, I ordered 6 phones on the deal of getting each phone on Verizon with us signing a 3-year contract; I also made a clear statement about keeping all 6 of our old numbers and porting/transferring them to these new phones. The telephone sales rep said he could do that, but I need to…
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TCC for Verizon
Horrible, everything was absolutely horrible. Went into the store for my free upgrade. I have had many upgrades over the years, at various Verizon stores and have never had a bad experience. This experience was beyond bad, it was straight up awful. From the very beginning of my interaction with Tyson, I could tell he was…
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Prepaid account after port
I ported my number out of a verizon prepaid account, but there is a second number on the account that has not been ported. I need to adjust the plan of the remaining number, but I can't login to my verizon account anymore, it is gone. I tried creating a new account for the remaining number, but it tells me that's already…
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21-Year Customer Escalation – and Monday 10 a.m. Deadline
Dear Verizon Executive Relations, I’ve been a loyal Verizon customer for over 21 years, but what I experienced on May 31, 2025, has pushed me to the breaking point. What started as a simple request about my order turned into a 5+ hour ordeal filled with contradictory information, false promises, and repeated disconnections…
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$200 Gift Card Not Valid
Hello, I bought a gift card for $200. It is showing as invalid when I try to use it. I have phoned customer service, been transferred from person to person for well over an hour without resolution + spent several hours on chat and no one has been able to help. I have also been in the store and they placed a ticket, saying…
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Issues Transferring line
I am attempting to transfer my line from a parent account to my own and keep getting the error that Verizon can't connect me to the server and to try again. I have been trying for hours and nothing. In the meantime, my phone no longer works. I can't get or make calls or send text so calling customer service like the chat…
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Not receiving verification texts
I just got this phone and trying to log into my apps requires SMS 2FA. The codes aren't coming through. I can call and recieve calls, and I can text and recieve texts, but any verification codes i need for 2FA aren't coming through.
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Service
I have never had such a hard time with everything. I'm literally in tears my elderly mom had been without a phone because these people can't get it together.
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Sad customer service!
I need help getting an issue resolved. I was charged 16 months for home internet i asked to be canceled before moving from SC to IN bc they didn't have internet here. Unbeknownst to me it never got canceled and after noticing i was still paying 10/24 while in a corporate store with them even making notes in my account how…
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Services & Perks
I got an email from Verizon that my promotions are running out. I noticed I am enrolled in NFL Sunday Ticket which I do not use and do not want. I am trying to cancel, but I have been getting the spinning wheel of death on the "Manage your services and perks" website for two days. I have tried multiple times on both the…
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22 Years of Loyalty
I’m reaching out to express my frustration and disappointment as a 22-year loyal customer of Verizon. It's extremely disheartening to realize that my long-term commitment to your company appears to be worth less than the attention given to new customers who may simply switch providers as soon as a better deal comes along.…
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Billing and service
Thanks to a bad job I consider myself spoofed. o and I have been without service for 3 days Mobil buy a plan of 2 lines and 2 cell phones and I only get 1 cell phone and the bill that is charging me for the service is much higher than the one I have on my receipt I have everything documented and if the problem is not…
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Upgrade and billing
My wife and I have a plan with multiple family members on it. Her phone was having charging issues in September so she went to our local Verizon store. Their suggestion was to upgrade to a new phone. (They could have simply suggested a wireless charger). supposedly our plan with the upgrade would have only changed by a…
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Transfer Service
You are attempting to assume a line(s) from an account that has the same SSN/tax ID as the new account. Lines can only be transferred to an account with a different SSN/tax ID. I'm trying to transfer multiple services to my brother’s account but I’m getting the error message above. I called and talked to a customer service…
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Break Your Contract Promotion
Hello, I recently signed up for Verizon and transferred two lines from T-Mobile. I purchased through the "Break Your Contract" promotion, and I’ve attached the details for your reference. During checkout, there was supposed to be an option to upload my bill, but I did not see that. Could you please assist me in submitting…
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Login Process
Hi Verizon team, I’m writing to raise some concerns and suggestions about your login and authentication experience: * Face ID Setup Bug: I’m an Extended Manager on the account, but when I enabled Face ID, it applied my Face ID to the primary account holder’s login too. That’s a serious security concern and should be scoped…
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Customer service experience
Don’t choose Verizon and try to transfer services to these guys!!! Customer service was great until I signed the customer agreement and that’s where it ended. Service has been horrible, phones sent to the wrong address, lies lies lies and more lies from every representative we have spoken to trying to resolve the issues.…
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Long-term customers not allowed to take part in your WONDERFUL current plan because we live in a small town
Hello Verizon, Why would your company punish long-term customers to not allow us to take part in your most current WONDERFUL offer/plan because we live in a small town that you currently allow us to pay for your service but won't allow us to go to your new plan? We have been loyal Verizon customers for over 16+ years and…
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Closing Deceased Parent's Business Account
I am so disappointed in the lack of help I have received from Verizon in concern to closing my deceased father's business account. My mother is in an assisted living facility with Alzheimer's and I am her POA. I handle all of her and my father's affairs now and have visited 2 Verizon locations and have had multiple phone…
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How do I contact Corporate?
I contacted Verizon Wireless on 8 April 2025 via chat to start a repair claim on my S22 Ultra because my screen started flashing and I couldn’t use the phone. The Verizon agent on the chat told me I had 3 options: * Go to my nearest store, and have the agent fix my phone for a fee. * Have Verizon mail me a replacement…
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Error Transferring Phone Number
Transferring a number from my dads account to be under my own. Go transfer is accepted, I choose create new account and get the following error when accepting the terms and conditions: Alert! error notificationWe are experiencing a problem while connecting you to the server. Please try again later. Tried on Edge, Chrome…
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Bring your own phone and get up to $540 with new line - changing phone numbers?
I have a question about the "bring your own phone" with new line offers I'm seeing - I've seen one for up to $540 off over 36 months with a new line, and another for a free Unlimited Welcome line when you BYOD. If I activate a new line with a new phone number to start the promotion, can I later change that number and still…
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Can't verify account
Hello, have any one had issues with verifying your identify? The account i am on got paricually locked because of the stupid verification, the horrible customer service say the same thing and can not provide details on why they can not verify. They send push notifcations to our phones, and we accept. I am an account admin…
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Connection issues and customer service
I have been with Verizon for over 8 years and whenever I try to get help with connection issues I get the run around and just have to deal with paying for unstable or no data connection for a while. I don't have internet at home and I use my phone for work. I get bouts of no service for the past few weeks and customer…
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Corporate help
How do i reach out to corporate? I seriously need help and calling in to reps and going into stores has been no help. I’ve been with Verizon over 12 years and you’d think they would want to help me but the only help i received was from a Verizon customer care rep fraudulently using my deceased fathers line on my account…