Other Account Discussions
Loyalty Discount
I was promised a loyalty discount by one representative and never received. I call and spoke to someone else who tried to push it through as they looked at the notes and was denied because it is a "lottery". Anyone else been promised by Verizon and they did not honor?
Gift card
bought a $200 gift card from verizon and it doesnt work. cant get anyone to help
Unauthorized access to my cell phone and home router by upstairs, neighbors
It is my belief that my cell phone and home router have been compromised by my upstairs neighbor in order to remove my mother and I from our homes. I am searching for records of any devices that may or may not have been monitoring my cell phone and my router and all connected devices
Verizon Wireless: The Kings of Sneaky Charges and “Free” Perks You Never Asked For
Verizon Wireless has taken the art of nickel-and-diming customers to a whole new level. Over the past year, they’ve developed a habit of quietly adding “perks” and “bonus” features to customers’ accounts without so much as a courtesy notification. You sign in one day, and—surprise!—you’re suddenly subscribed to a premium…
Snapchat Verification Code
HELP!!! I used to own a Verizon phone number and a subscription a couple of years back, and I had all my social media accounts linked on it. Recently my Snapchat account was logged out and although I have the username and password, they requested a verification code to the old Verizon number. I've tried with Snapchat…
Moving a number from a watch to a phone
I had my daughters gizmo 2 watch replaced by asurion. We can't get the replacement activated. I spent 2-1/2 hours on the phone going up the levels of customer service representatives. I gave up on the watch and ordered an iPhone. New account. I'm going to deactivate the gizmo watch. Verizon is telling me they can't…
Verizon Forward
I need help because I got approved for Verizon Forward, have not received my discount or promotion of 6 months free and I was billed 126 dollars due today and bring billed ,one month in advance.
Face ID biometrics isn’t working
Why do I have to type in my password every time I log in to my account and not be able to do it via the Touch ID nor Face ID Biometrics, has it gone downhill on Verizon side or something, it works on other apps that allow it to that I have it set up on but not My Verizon App is where it do not work at all, something needs…
Hard Truth. Money vs Excellent Customer Service
So for the past 2.5 months Verizon has been placing me and my child on a merry-go-round with promises that we would receive our Black Friday Promotion Items. Each time, I feel like Oliver, please mam give us five more days. Today, however, I received yet another email stating we were ineligible for amy of the promotions.…
Account access
When I attempt to access my account thru a retailer in store, I can't. I visited a Verizon store and had the same problem. I am a wireless rep and I access Verizon accounts all day long and never have an issue. Can anyone please tell me how to fix this so I can add a line in store?
Fraud issue
I am writing on here because I want to make everyone aware of a fraud issue that started on 12/6/24 and finally ended 1/17/25 but with no follow-up from Verizon except a standard generic letter. If anyone gets a call from Mike or Randy from the supposed fraud dept., be suspicious. I eventually contacted the regular…
How to eliminate two factor verification on My Verizon account login
Logging into My Verizon to manage our family plan is now a nightmare. I used to login with either an id or the primary number on the account with the password (and a security question). Now, I can try that but it always pauses and requires action from a text sent to primary account number (which is my son's phone in…
Troubleshooting with outstanding balance after closed account
Hello, I need help contacting someone from Verizon support team. We moved from the US so I closed my Verizon account and returned the equipment. However, I kept getting notifications that the equipment wasn't returned and there was outstanding balance to pay. I cannot contact anyone from support as the website asks me to…
Trade in credit removed
I opened a new line for the promotion of a new phone at zero cost for my son. This “promotion” was applied to one bill but never again. I also traded in my old phone for a $1,000 credit and it has also been removed from my account. So I am paying for two new phones which were supposed to be free AND Verizon has my trade in…
Verizon 5G Home Internet $200 Gift Card
I switched to the Verizon 5G home Internet on November 2023. After the 60 days I got an email from Verizon which said that in order to claim the Verizon Home Internet $200 Verizon Gift Card, I simply do the following; * Sign in to your "My Verizon" account. * Find the “Exclusive Home offers” tile under "Make the most of…
Shout out to Hannah on Live Chat
I would like to express my thanks to Hannah, who answered my question quickly on Live Chat late last night (Saturday, at 10:30pm my time). Didn't take long to connect to live chat at all, and Hannah was very professional and explained all the details to me in just a few minutes. And it's impressive that I could even get a…
Upgrade iPhone
On 12/22/2024 I upgraded my phone to a iPhone 16Pro. On 12/26/2024 I received the phone. At the same time I received a call from a "Verizon" warehouse indicating that they erroneously sent me refurbished phone and told me to return for the correct phone. This call was followed up by a email from Verizon that included a…
Customer Service
What is the number or contact information to file a complaint to Verizon?
Phone locked after 60 days
It has been well over 60 days and numerous calls and begging for help. 2 emails denying unlocking my daughters phone that she bought from a reputable seller. Verizon is holding us hostage. We made a complaint with the FCC. Someone named Jamar reached out and said when is a good time to talk? We messaged back right away. It…
Disney bundle and teacher discount
I hate to do this here, but I cannot get Verizon to respond to any of my customer service requests. I am ashamed that I have given money to this organization for seventeen years. Let me explain. First, I took the bait and changed my plan so that I could add the Disney bundle. Verizon happily took my money, but I am still…
Customer service at Verizon Store
Where can I make a formal written complaint about a Verizon employee I encountered at the Verizon Store on Sports Arena in San Diego. I've been a Verizon Customer for over 20 years. I had a scheduled appointment, arrived on time, and the Verizon store was almost empty. The person who greeted me was a Verizon employee and…
Message & Call Log Details
Why are the message and call log details not available? AGAIN! This is becoming a more and more frequent occurrence. And if that is not frustrating enough, try "chatting" with an agent. Like seriously...is there an actual person on the other end of the chat or just another chatbot that Verizon believes they have created…
online call and text log
how do I delete text and calls from my call log online
Verizon won't let me use my rewards
I have accumulated nearly $700 in Verizon rewards, but no one will let me use them. It's a VERY long story, but after 6 days without a working phone, I switched carriers when no one at wireless would help me . . . even after sent to the "escalation" team on day one. After being a loyal customer for over 14 years, I quit.…
Horrible customer service and support
Good by Verizon. Your customer service is horrible. Good luck trying to get a live person on the phone or once you can get through to an agent in a chat that it is one that can understand English. They have no problem when you want to buy something but when their service/equipment is malfunctioning forget it. They are way…
CUSTOMER SERVICE
Do's Verizon even care to keep their loyal customers?
How to see lifetime Verizon Rewards Dollars activity
I have been trying since last March (2024) to get a reconciliation and history of my Verizon Rewards Dollars since switching to Verizon in December 2020. The desktop app (via the link at the bottom "Verizion Visa Card") shows $1800 or so in lifetime earnings, but only around $250 available. NO ONE at Verizon can tell me…
Email
I received an email saying they were from Verizon and that they overcharged me on a bill and I’m due over $2000 that’s going to be credited to me in a prepaid MasterCard. It tells me to click in the link which I did not because I did not believe it was Verizon. i’m pretty sure this is not legitimate.Did anyone else get an…
How to stop a predator from watching everything I do
I had an ex so called purchase an iPad a lap top a phone and watch for me on Christmas but I have no access to the bill my numbers are starting inegilible for linking and he violates my right to privacy by watching everything I do between devices including gps tracking text messages and monitors my calls how do I remove…
Service and billing
I switched to Verizon about 8 months ago without reading reviews which was dumb on my part. I just assumed Verizon was what I always heard it was. I’m guessing it’s not what it used to be. First of all, randomly my phone will just go into SOS mode no signal whatsoever. I end up having to restart it. This has happened with…