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Enough is Enough
How can Verizon do this to their customers? I received a letter in the mail, stating that, in essence, if I don't switch to their "My Plan" I will be charged an extra $15.00 per month. I have been a Verizon customer forever, am a senior citizen, and have my phone for emergencies. No services for loyalty or senior citizen…
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Verizon Cooperate store employees
The store location is : 11890 Carmel Mountain Rd, San Diego, CA 92128 Today, I had the worst verizon services. The biggest thing is a store employee's lie and more lies to cover the first lie. I visited here 5 days ago due to device problem, and then suggested to visit and replace phone as it is a new phone less than 30…
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Verification issue
I have accidentally deleted my eSIM. I can not receive the verification text message to access my account. Help!!!
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OL chat dropped me 8 times!
I have no idea whether or not this is where to post, and I'll try to keep it short. This afternoon I logged into the Verizon site to upgrade my phone via chat. I knew what I was in for and was prepared to spend some time doing it. Started with an agent who began the process in a bright-colored chat window with emojis…
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Delete Home Protect Device options
How can I delete the Home Protect Device service from my account? When I select the delete option, an error code comes up and will not let me proceed.
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Positive customer service feedback
I wanted to shout out April for her patience and understanding when she helped me activate my daughter’s new phone. She was outstanding!
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Verizon not sending return kit
I recently had to return an iPhone purchased through Verizon and was supposed to mail the old phone back via shipping kit. I did not receive the shipping kit to return the old phone and contacted Verizon who said they would mail another. Nothing ever arrived and they took 700$ from my bank account to cover it. I requested…
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Callers hear "not in service" in error
Twelve years ago, I was informed from a doctor's office that they were receiving a message saying my phone is not in service when they tried to call me, with important info. Over the last decade +, I have heard from other doctor's offices and businesses that they are hearing that recording. I have brought it up in person…
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Login verification just says account is locked
Every single time I try to sign into my Verizon account for home and mobile, it asks me to verify it’s me. It sends me a text, I verify, then it tells me to go login at the original browser I was trying. As soon as I do it just says my account is locked and I need to change my password. It does this everytime and there is…
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Door to door sales
Please, please stop these people from coming to our community, knocking on our doors. And if you don't answer coming back again. I am so sick of it, abd it needs to stop. We have no soliciting signs posted, and yet they keep coming. The next time, the Police will be called. Over it.
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Expiry date for $200 gift cards
I recently moved over to verizon from tmobile and was given $200 in verizon digital gift cards. Can someone from Verizon tell me: 1. when do these digital gift cards expire? there is no indication of expiration in the email . 2. If there is a link to checking the expiry, please share. Thank you.
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Verizon Visa Rewards Redemption
I have a Verizon Visa that accumulates Reward $$ based on spending and repayment of the credit card balances. I have had the card for 3 years and use it regularly for all of my expenses. I have accumulated and redeemed rewards easily until this month. At this point, with $1000+ in accumulated rewards, I cannot redeem for…
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Great customer service shout out!!
Latasha was an extreme delight in her customer service. She exceeded all my expectations in helping me with my new phone. After selling me on the loyalty promotion she offerd me her contact information so she could help me set it up after I received at my home. She was so professional, polite, and very patient with me even…
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Support request call back
Had a schedule call back from POKORNEY by verizon which is a promo company verizon use that has no number or email beside on your my verizon app i wounder why had a schedule call today from 10 am to 10:30 am also verizon sent me a text telling me I would get a call to resolve a issue and never got a call back or a message…
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Incorrect account info
Switched to Verizon (First time)in September 2024, getting a new number and Fios. Immediately, I saw 3 iPhone purchases on my account activty that weren't mine of course in January and February of 2024. I've never owned and Iphone and I've never had a Verizon account. I never ported either this number was given to me by…
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Re: Trade in confirmed but they never paid, promotions promised never given.
@Dsjeff20151 wrote:So lets talk about how Verizon promised 3 promotional deals and took trade in phones....but never gave $ for the promotion or the phones....its been 5 months of calling WEEKLY. Basically wished we never switched off of SPRINT. They at least gave us what was promised. Let’s get into it Oct ordered two…
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How can I get Verizon to use the correct address?
I live in a single family house. It is address 123. It has NEVER been a multi family house. When I bought the house, I saw the Verizon Fios box and contacted Verizon. They said that Fios was not available at 123... I said the box is in front of my face, got transferred around a bit and finally someone found an account at…
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In Store Promotions Customer Service
I recently upgraded four lines on my account, two lines were Iphone 16's and two were Iphone 15's. The sales rep in the store convinced me to change my plans on all the lines "to save money on my monthly bill", and according to him by changing two of my plans from kid lines to regular plans I would not need to trade my old…
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CAN ANYONE HELP US!!!!!
Looking for anyone to help us or guide us in the right direction here as Verizon is ZERO help and is taking ZERO responsibility for their mistake! This is really so simple. We called to order an 11"iPad. and hour later I called back and told the rep to cancel the 11"iPad because it would be too small and we needed the…
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Home Network Protection
I am unable to get any help from Verizon support for 3 issues. I devoted an entire day to dealing with several helpful people who either don’t know what they are doing or don’t have authority to fix these problems. (1) There is an unauthorized extender connected to my account. Billing acknowledges it is there and has said…
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Cyber Monday 300 Rebate
I have not received my $300 e gift card/rebate. Status remains as "Submitted". Only other detail reads "Your rebate should be processed around Jan 09, 2025." Tried resolving via chat & got nowhere. Based on the week long nightmare I had with customer support when I needed help with number transfer/porting, I would like to…
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$200 Verizon gift card
In December I added a line with a new smartphone. I recieved an email stating to claim my rebate by Feb 5th but no rebate code to claim from anywhere!!!!
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How do I unlink my non-existing home account from my mobile account (one verizon id)
Hello I just ported to a new verizon line. It is apparently connected to a ghost fios account and it is not letting me link my actual fios account. I have been with customer care for 6 hours and they could not figure it out. Can you please help me?
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Where is my return label for modem??
I was on the phone and chat with Verizon several times, and am STILL WAITING for a return label for my modem. The service was oversold in my area and no longer works. I have gone round and round on the app and the 611 help. I am about to contact the State to see if they can offer help. Why is this so hard??
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Remove line
I would like to remove my mother's phone from my account and have it own an account she can control without me. The phone has payments on it still, will the payments move to her account or will the remaining balance be on my bill?
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Promotional Gift Card
I was trying to decide to switch from AT&T to Verizon. I checked out all the deals for the new apple iPhone 16’s. Upon chatting with someone they told me I qualified for $300 e gift card per line if I chose to switch, that all I need to do was send in my order information no more than 60 days after my order date and would…
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Network extender
I installed a new network extender sent from verizon My service status is "Active" on the extender I cant get any phone to connect to it When I dial *48 I get "you are not under network extender coverage" message I can connect to it with my computer (http://192.168.1.6/#about/status) but I don't see any way to activate it
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Paying for 2 phone lines and 1 phone that doesn't work
I am paying for 2 lines that I am not using because 1 phone, that I am paying on, doesn't work and it is the replacement phone that i have recieved. I also have an iPhone 13 that will not hold an eSim or a physical Sim for some reason. Apple says the phone is in great condition and it is a cellular problem but I can't get…
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Push Notification Option Greyed Out in Communication Preferences
My phone was recently upgraded and was activated using an eSIM (which was another whole process in and of itself, but I digress). Since upgrading, I have been unable to enable Push Notifications from Communication Preferences in My Verizon on the web. I have the My Verizon app installed on my phone, it is signed in, and…
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Account issue
I made a new account after transferring my number from my parent's account to my account, except when I log in to my newly created account, I am prompted to "Link service." I cannot see my bills or anything else, and apparently I am signed in as a guest. How do I fix this issue? Help!!