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signed up on +play promotion for the Nfl+ premium + Netflix premium on Us for 1 Year for $99.99 on 11/11/24. Netflix won't link.
I signed up on +play promotion for the Nfl+ premium + Netflix premium on Us for 1 Year for $99.99 on 11/11/24, and it charged me and gave me access to Nfl+ account but will not let me link to my Netflix account. I've had talked to several Verizon techs and customer support people along with Netflix (they always refer me…
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The Cellular Connection) 5220 Central Ave NE Fridley, MN 55421
On November 26, 2024, my brother Mohamed visited your store to open an account and purchase an iPhone 16. Due to language barriers, he called me for assistance. I spoke with Jory via speakerphone, asking about available iPhone 16 models and monthly plans. However, Jory became visibly irritated, stating I was asking too…
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Verizon services
I've been with Verizon for over 20 years, the services have went from great to horrible. It used to be nice to be able to talk to someone immediately, but now it's a rare thing let alone trying to get through the recordings and hoops just to try to speak to someone on the same day. As a senior I've been trying to save…
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Verizon Up offers
How do I access old Verizon Up claimed offers?
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Switch to AT&T?
Yesterday our Direct TV box went out. We called for service and a repair man came to work on it. While he was there, the doorbell rings and an AT&T representative is on my porch "to discuss lowering my cable and also my Verizon telephone bill. After an hours long discussion, I am told I can get $800 credit on each of my…
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Horrible customer service/ bad service
Verizon is literally horrible and too expensive for the bad service & customer service we get. I recently switched my phone to another service due to the service always going out and I use my phone for work so it’s a must have, having my phone service work all the time. Service goes out sometimes days at a time we get…
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In store Experience
I just had the worst customer service experience of my life. I went to the Verizon corporate store at 2300 Harbor Blvd in Costa Mesa, Ca to upgrade my daughter’s phone. The gentleman helping me informed me I couldn’t finance the upgrade because I was over my credit limit. I have several devices on my account, so I wasn’t…
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Denied claim by Asurion
Hi Guys. I became a Verizon customer 2 months ago but unfortunately My Galaxy flip 6 was stolen just a week after I received it. When I called Verizon and then transferred to Asurion I was told at first to put my claim in online. I put the claim in online and was told the verification process takes up to 24hrs I will…
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How do I disable 2FA on my verizon business account??
I have a verizon My Business account, and every single time I try to log into to verizon it says it has to call me via voice to give me a code. How do I change it so I can log into the website with a password ONLY, no multifactor authentication?? I can't always take a phone call when I need to log in!! Thanks.
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How do I reach Verizon Corporate?
4 month, over 40 hours on the phone with customer service and tech support, issue with text messaging is not resolved, replacement phone did not work, supervisors did not follow through with phone calls, etc. This is the most bizarre experience I've ever had. How do I get through to anyone in Verizon corporate who can stop…
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Discrimination against hearing impaired
I was two days past my 30 day trial period when my hearing doctor confirmed that it was my z fold 6 that was having compatibility issues with my walkie talkie at work, my navigation in my truck, text to speech, etc., after 5 hours of explaining that iPhone worked flawlessly with everything before and that i HAD to switch…
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Trade in deal not honored
I just realized when I was looking at my Verizon account that we are being charged for the Galaxy S23 ultra that I got in September of 2023! There was a trade in deal, you trade your current phone in and get $800 off towards a new phone. I got the Galaxy S23 Ultra. I paid in store the remainder of $324.25. Not only am I…
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Charged for over usage
My wife and I have been loyal customers for many years. We rarely go over 3 GB of data per month, so we do not have the Unlimited Data plan. Yesterday at 9:17am Hawaii time, we were at 2.74GB. At 9:18am, we were at 3GB and charged $15. At 9:38am, we were at 9.9 GB and charged $105. How could this happen? When I'm at home,…
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Billing and service
I have call in to customer service for the past year about my service. Every time I was told they would send it up the ladder and they would work on it guess what it’s 11/25/2024 and I’m having the same problem but there no problem with my money paying them every month. It’s to the point I went into one of the stores and…
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Trouble logging in
My service was recently interrupted due to some sort of upgrade and I have been trying to log into my account to port my number out. I FINALLY was able to log into My Verizon but it has me as a guest and I'm unable to sync my account using my phone number or account number and now I'm locked out. My business is dead in the…
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Bundle discounts
I have service with Verizon Fios and to take advantage of discounts if I bundle with wireless I decided to get rid of my old phone company and move to Verizon wireless. The ordeal started when I wanted to pay one of my phone bills with my bank account to get the $10.00 dollars discount for auto pay. Unfortunately, due to…
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Plans for single phone users and seniors
Why is Verizon the most expensive plan for single phone users? And why is the senior plan only available in Florida? I’m currently with t-mobile for my cell phone and want to switch to Verizon because I have Verizon home internet, but the cost is almost double that of t-mobile. Any plan Verizon offers for single phones to…
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Phishing attempts texts/calls SINCE PORT
Ever since I ported #s in I have gotten phishing text/calls for fake loans/ups/post office/etc. They keep changing their # too so I can't just block it. HEY VERIZON CHECK YOUR PROCESS FOR PORTING SINCE THIS STARTED THE MOMENT I PORTED #S OVER SO ITS ON YOUR END NOT MINE. Your tech guys might be behind it doing a little…
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Unable to Access Account Due to Deleted Email
For years I have been paying my Verizon bill via phone. Recently, the phone number has directed me to pay online. I do not have access to the account login due to it being associated with a deleted AOL account. Attempting to pay via a line under the plan required permission from the plan owner which is again associated…
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Data usage
Can you see your data usage and what its being used on? I see sometimes early in the morning its being used how can i tell on what.
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Customer Service
I am writing to express my frustration and disappointment with the incredibly poor customer service I have received from your company. I have encountered multiple issues over the past few weeks that remain unresolved, despite countless attempts to reach out for support. On one particularly frustrating occasion, I was on…
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Customer Service
I am extremely frustrated and disappointed with the handling (or lack of) of my situation. I ordered a phone on 10/21 and it was to be delivered on 10/25. A package from Verizon was handed directly to us, but the phone was not inside. We assume it was stolen by either someone within Verizon or UPS. We reported it that day…
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Issues with adding a new line
How can I file a complaint? I attempted to add a line to my account with a new phone and had nothing but trouble. They decided to flag it 3 hours later as fraud, made me jump through hoops to wind up telling me they could not verify that I was who I said I was and would not be able to proceed with my order. Spent hours…
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My experiance
I have been with Verizon for almost 35 years many of them as a business account with several lines and always paid my bill. The past 3-4 years this company has gone down hill so bad that I am considering of moving to a different one. It's so sad to see what they have become. My list of complaint is very long. From customer…
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offer by a representative
Representative AJ came to my residence with an offer of 6 months free service if I switched from AT&T to Verizon.
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Verizon representative
How do I file a complaint on a representative. After asking for a supervisor and being on hold for over 30 minutes the representative hung up on me and a few minutes later I started receiving spam text messages from the Verizon 899000 number. I’ve been with Verizon for over five years I have a business account and a…
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I was charged for equipment that was returned
I returned all equipment to Verizon and have the confirmation that it was received however I was charged for the equipment!!!
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Commendation for Larry
made an account just to show love to the guy Larry at Verizon. Phenomenal helper was patient, and knew everything. please recognize this man as he is a beast.
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Hahh
I am looking for someone to help me with my iPhone 16 and hacked Verizon account. Please contact me at 360-980-1425 my name is Darrel Michalek Thank you, Darrel Michalek
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iPhone 16 and account is hacked
I am looking for someone to help me with my iPhone 16 and hacked Verizon account. Please contact me at 360-980-1425 my name is Darrel Michalek Thank you, Darrel Michalek