Other Account Discussions
Social media support
What happened to support through social media?
Changing Account Information
I have been trying for a minimum of 6 months now to get the account owner name on my account updated because I had a legal name change. Not only does Verizon not care one bit, but they go out of their way to show me they do not care. I’ve been to the corporate office store near me, didn’t work. I’ve been to regular stores…
Verizon didnt honor their relief statement
I live in south carolina and was in the path of helene. I also seen the article "verizon to waive all call, text, and data charges for sept28-oct27. I still don't have this relief, is this for real? Or is verizon just trying to look good to the rest of the ones not entitled to it?
Billing Issues
I want to know where I can file a complaint that will actually help. I have never had to call a company every month to try to get issues fixed and I have never seen a place that was worse at math then a kindergarten child would be. I have filed a complaint with the FCC guess next step is the BBB. Every month seems bill is…
How to file Complaint - 3rd Party Authorized Retailer
Recently went in to upgrade a phone on our line. The salesperson not only change a plan on a different line w/o authorization, which led to dropping the add-ons associated, but he told us a case and screen protectors were included. After reviewing the receipt, I see we were charge $100 for these items. When confronted, he…
Free Xbox
I signed up for Internet and got it set up the other day. When I signed up it said I get a free xbox and some xbox store credits and such. When/How can I redeem this offer? I've gotten the other offers tied to this activation emailed to me but not these ones.
Chat
Has anyone who works for Verizon actually attempted to use the idiotic chat? After repeated attempts to get a simple answer, I've wasted hours waiting for a response with no indication if I'm actually connected to anyone, or anything. I hope that I haven't been chatting with live people as their responses are not helpful,…
Contacted by Verizon chat employee from their personal number!?
I contacted customer service for help. I gave them my phone number to get into my account. I was then called by a +91 number from India that I believe was the support person. I hung up twice then picked up and they said they were from Verizon. I don't know if there was any ill intent but it was very strange they called me…
we couldn't verify that this account belongs to you.
The problem is the same password, the same username I can log in on my Verizon App, but I can't log in on the computer web page of the mobile web page, it shows a message that it can't be verified contact you I have contacted them many times, they helped me reset twice, and then can log in to log in after the second time…
BYOD Rebate not honored
It has been more than two months since I switched from T-Mobile to Verizon. I was promised and confirmed through a live agent that I qualify for a $200 BYOD promotion prior switching . I ported four lines of iPhone 13 .I haven't received credit as promised even after several phone calls and promises through live…
Unlimited Ultimate Plan and Cruise Ships
If your on the Unlimited Ultimate Plan can you get cellular service at sea for free included in the plan or do you have to buy separately the cellular at sea daily rate of $30?
Being asked to change password constantly
I've gotten 2 requests within the past 24 hours from Verizon saying my password has been disabled because there is something funny going on with my account? Changed the password this morning, then a few hours later, got another text from Verizon saying my password has been disabled again and had to change it again. I've…
not getting rebate escalation help required
HI I got new account in verizon where I prot in 4 lines. while activation of 4 line there was error happend and now I am not seeing $200 rebate for that line. I talked with customer care multiple times every time I got some ETA for its resolution and every time agent agreed I should get rebate for all line. Now I want to…
Fraud Dept complaint
I have already filed formal complaints with BBB, FCC and so on and want to warn other "potential Verizon customers" that 95% of their fraud dept reps are unknowledgeable and not trained well ! Verizon doesn't care when these reps deem you as "not who you say you are" &/or "unable to verify your identity" even though…
Trouble with $200 Verizon gift card and 6 month Apple One Trial
I switched to Verizon at the end of October and purchased my Iphone 16 ProMax and Apple Watch 10 after the Verizon online agent offered me a $200 Verizon gift card and 6 free months of Apple One. I have spent about 10 hours on calls and chat with Verizon agents, each giving me a different answer and/or redemption code.…
Support
I'm sorry Verizon but you need to be better. I can't say how many times the simplest request are messed up which requires hours to resolve. Your support staff doesn't understand simple instructions or simple requests. Getting orders wrong and misinterpreting the most clear cut conversations. Its so frustrating. I'm typing…
Disconnect Letter
I need a disconnect letter for the City Code Office. I faxed the request form and still have not received letter. I have now done this for 5 projects and have received nothing. Customer service says its Tech Support, but they say that since there is not an account they can't guarantee it will go through since there is no…
signed up on +play promotion for the Nfl+ premium + Netflix premium on Us for 1 Year for $99.99 on 11/11/24. Netflix won't link.
I signed up on +play promotion for the Nfl+ premium + Netflix premium on Us for 1 Year for $99.99 on 11/11/24, and it charged me and gave me access to Nfl+ account but will not let me link to my Netflix account. I've had talked to several Verizon techs and customer support people along with Netflix (they always refer me…
The Cellular Connection) 5220 Central Ave NE Fridley, MN 55421
On November 26, 2024, my brother Mohamed visited your store to open an account and purchase an iPhone 16. Due to language barriers, he called me for assistance. I spoke with Jory via speakerphone, asking about available iPhone 16 models and monthly plans. However, Jory became visibly irritated, stating I was asking too…
Verizon services
I've been with Verizon for over 20 years, the services have went from great to horrible. It used to be nice to be able to talk to someone immediately, but now it's a rare thing let alone trying to get through the recordings and hoops just to try to speak to someone on the same day. As a senior I've been trying to save…
Verizon Up offers
How do I access old Verizon Up claimed offers?
Switch to AT&T?
Yesterday our Direct TV box went out. We called for service and a repair man came to work on it. While he was there, the doorbell rings and an AT&T representative is on my porch "to discuss lowering my cable and also my Verizon telephone bill. After an hours long discussion, I am told I can get $800 credit on each of my…
Horrible customer service/ bad service
Verizon is literally horrible and too expensive for the bad service & customer service we get. I recently switched my phone to another service due to the service always going out and I use my phone for work so it’s a must have, having my phone service work all the time. Service goes out sometimes days at a time we get…
In store Experience
I just had the worst customer service experience of my life. I went to the Verizon corporate store at 2300 Harbor Blvd in Costa Mesa, Ca to upgrade my daughter’s phone. The gentleman helping me informed me I couldn’t finance the upgrade because I was over my credit limit. I have several devices on my account, so I wasn’t…
Denied claim by Asurion
Hi Guys. I became a Verizon customer 2 months ago but unfortunately My Galaxy flip 6 was stolen just a week after I received it. When I called Verizon and then transferred to Asurion I was told at first to put my claim in online. I put the claim in online and was told the verification process takes up to 24hrs I will…
How do I disable 2FA on my verizon business account??
I have a verizon My Business account, and every single time I try to log into to verizon it says it has to call me via voice to give me a code. How do I change it so I can log into the website with a password ONLY, no multifactor authentication?? I can't always take a phone call when I need to log in!! Thanks.
How do I reach Verizon Corporate?
4 month, over 40 hours on the phone with customer service and tech support, issue with text messaging is not resolved, replacement phone did not work, supervisors did not follow through with phone calls, etc. This is the most bizarre experience I've ever had. How do I get through to anyone in Verizon corporate who can stop…
Discrimination against hearing impaired
I was two days past my 30 day trial period when my hearing doctor confirmed that it was my z fold 6 that was having compatibility issues with my walkie talkie at work, my navigation in my truck, text to speech, etc., after 5 hours of explaining that iPhone worked flawlessly with everything before and that i HAD to switch…
Trade in deal not honored
I just realized when I was looking at my Verizon account that we are being charged for the Galaxy S23 ultra that I got in September of 2023! There was a trade in deal, you trade your current phone in and get $800 off towards a new phone. I got the Galaxy S23 Ultra. I paid in store the remainder of $324.25. Not only am I…
Charged for over usage
My wife and I have been loyal customers for many years. We rarely go over 3 GB of data per month, so we do not have the Unlimited Data plan. Yesterday at 9:17am Hawaii time, we were at 2.74GB. At 9:18am, we were at 3GB and charged $15. At 9:38am, we were at 9.9 GB and charged $105. How could this happen? When I'm at home,…