Account Activation
Porting over from AT&T to Verizon?
Good morning! New Verizon customer here, just swapped over from AT&T where I've been a wireless customer since 2004. Started the porting process to bring my number over to my new phone yesterday morning around 10:30am. I didn't turn the new phone on until I got home and was told it would take anywhere from 2-48 hours to…
Free Trial installation issue
I'm trying to do a free trial, and I was eligible and it started to install. It got locked up at one point and I had to reboot. Now I don't know how to continue installation of my free trial esim. If I click on free trial now, it says I'm not eligible because I've already done it in the last 12 months. That would be the…
Moto 5G No signal to activate
Set up account to add a new Moto 5G with a ported in number online but the phone itself (built in SIM) keeps saying it isn't getting a signal. I know verizon signal lands quite fine here as other cells in my home use it. Is this a "replace the phone" situation, a call customer service situation or what? Phone was bought…
APPLE ONE ACTIVATION
Been a Verizon Customer for over 15+ years.....Recently switched from "5G do more" to one of the unlimited plans last month, I had Apple Arcade and music included along with the Disney+ bundle subscription through the 5G do more. After I switched to the unlimited plan I added the Apple One perk to my main line. Thinking…
Port
Hi, my name is Elaine. I just want to vent out my frustration to the whole verizon team. I had trouble porting 3 lines from tmobile to verizon and it took me 4 days, 5 hours speaking to 5 different people to get my problem solved. In the meantime no one can text me and my family to my regular phone number. And I have to…
Phone
Has anyone ever experienced the following, if so, what was your resolution? Purchased phone at a non authorized dealer. (Did not realize until I went to return) Phone was activated with a pin I told agent. I did not access the new phone in the store.. (This was being used as 5th line) I wasn't feeling well, went straight…
VERIZON GAVE AWAY MY NUMBER WITHOUT TELLING ME BEFORE
I had verizon for over 20 years, i paused it for some time and i tried unpausing it and they tell me that it was reported lost or stolen instead of pausing it, and now they gave the number to someone else, i have all my accounts connected to that number and i cant sign in, anyone know what to do?
Porting Number from ATT to Verizon
I started the porting process on Thursday, 3/6/2024 when I got a new phone with Verizon. However, the porting process is still incomplete. I've checked the status online, but it hasn't changed since Thursday. The instructions say to restart the device to complete the porting process, but that hasn't worked. I've called…
Cannot Access MyVerizon While Overseas
Hello, I am overseas at the moment and need to access myVerizon to reactivate the plans, pay bills, etc. However, when I opened myVerizon, I was logged out and when trying to log in, I needed the code sent to my US phone number. How can I resolve this issue?
Sales maker account (best buy)
I ported my own, and my girlfriend's number into version via the sales maker accommodation page at best buy about a week ago. I worked there for years and can get the sales maker discount. It was a new account and a byod on both lines. I ordered physical sim cards when I created the account to be sent to my house, knew the…
Porting Number Over
I hope someone from Verizon actually reads this, I have been trying to port my number from ATT over for a week now. Last Saturday I was told everything was fine, only to realize yesterday they still hadn't ported it over. Had it ported over AGAIN yesterday and it's been about an hour shy of 24 hr, I have NO service from my…
I CANNOT LINK MY VERIZON ACCOUNTS
I am unable to LINK my Verizon 5g and Mobile accounts. I am presented with 2 options. I can either link my accounts with my mobile number OR I can link my accounts with my Verizon account number. No matter which option I choose
ACCOUNT HELP
When I log in to my verizon account I receive a message saying SORRY WE CAN'T CONFIRM THAT THIS ACCOUNT IS YOURS. As of now this is an inconvenience due to the fact that I am trying to finish the setup process on the Google Pixel 9 XL Pro that I just purchased from Verizon.
Activating email account on Orbic Journey Pro Flip Phone
I have been trying to activate my email account for [email address removed per the Verizon Terms of Service] on my Orbic Journey Pro for 2 weeks now. I keep getting the following reply back: POP.VERIZON.NET is offline for maintenance. How long is this going to last or is there another solution?
Activation Experience
I have had the worst experience trying to upgrade the phone I ordered. What's the point of being able to quickly transfer your data if it's the least user-friendly experience possible? I can't activate the eSIM on my new phone because my account is "ineligible for transfer." I can't manually type in the IMEI to activate it…
5G service BUT no cell phone service
It has been close to a week now and I still have no Cellphone service. I cannot receive phone calls OR text messages on my current unlocked cellphone that I have been paying for on a monthly basis. I have the Mororola Edge Plus 5g. Should You need any verification Information from me, feel free to send me a private…
Account Number
I recently had to change my password to log into My Verizon because I haven't been on it in a while. When I logged in, it said "logged in as guest." I need my account number to finish setting up my account but the only number I know is in my emails saying "account ending in 122e." Can I use this as my account number?
Account Locked but Password Reset Won't Work
For weeks now, I've been locked out of my Verizon account. (I made this account solely to be able to post here.) I don't even know how it happened or why my account got locked, but whatever. Now every time I try to reset my password as it instructs me to do, the Verizon app and/or website doesn't work and gives me an…
stolen Phone Number
My phone number was stolen and transfered over to verizon it was on straighttalk service. I have tried everything possible to get my phone number back . Straight talk says it is under verizon service but the number isnt active. How would I go about getting my number back and activated?
No service, phone numbers in limbo transferring from Xfinity
My 4 phone numbers are stuck in limbo transferring from Xfinity to Verizon. I have ONLY Xfinity SIM cards in my phones, have not received any Verizon SIM cards yet. Need these phones to work NOW, we use them for work and school! Verizon will NOT let me get through to a support rep because my number doesn't exist in the…
iPhone 16 won’t activate
My wife got a brand new iPhone 16 and purchased it online for express pick-up at the local Verizon store. We go in to pick it up and the 2 kids working in there with bad attitudes messed up something so what should have been a quick in and out took 30 minutes. Thats where the fun DOES NOT BEGIN. We get home and go to…
Activating new eSIM overseas
From reading another thread in these forums and also looking elsewhere on the internet, there appears to be no way to activate a new Verizon eSIM if a Verizon customer is outside of the US. This is rather concerning, as stuff happens all the time and if someone needed to buy a new phone while abroad, they'd be out of luck…
Sales rep
I had an old phone number from AT&T that was disconnected for over six months. I called to ask about the feasibility of having it reconnected to a second line. I was told five times that I could gave the rep all the info made sure of it and pulled the trigger and got another phone mailed to me and a second line added it to…
On managed account w/o knowledge
My family has had me on a managed account without my knowledge and I was the person who entered Verizon and paid for this phone and plan and account on my own so I should be the account owner and manager. Apparently since I didn’t know Verizon had managed accounts, someone else in my family has authorized themselves as the…
Cannot reactivate device that was previously used on my account (recent phone upgrade)
I upgraded recently to a Google Pixel 9 Pro. My boss said that they don't allow androids on the company vpn nor the company network and suggested I get an iPhone. I bought an iPhone 14 Pro from Amazon (Unlocked but didn't know it was a T-mobile unlocked device until activating on my primary line). I went to swap back to…
Porting Experience and Service
Unacceptable Porting Experience and Service Issues This has been one of the most infuriating porting experiences I’ve ever encountered. I switched carriers last Thursday because I was offered the “welcome plan.” Everything was arranged over the phone, and I was assured everything was in order. I was told I’d receive…
how to bypass activation on tcl 50 xe 5g
i bought a tcl 50 xe 5g from my local dollar general and im looking to use it as an android game phone and do my android only apps on it especially the one for my little robot buddy. i cant afford to put service on it to activate it at this time but plan to in the future. the phone doesnt have a setup over wifi option it…
Issues with Customer Care
On January 7th, 2025 I went to Verizon's website to look at transferring my number from T-Mobile and my Wife and her parents from AT&T. I was going with the Verizon Welcome plan at $40 per month ($30 after auto pay discount, the Netflix bundle for $10 per month, the Disney Bundle for $10 per month, and mobile hotspot for…
Unable to link service
Unable to link my service plan to my Verizon account to see my bill, plans, phones...on 2/13 I switched my account to my business account for 3 lines. Although it's a "business account" it's actually still a personal. I had to wait 30 days for my new email address to register within Verizons system, received my first bill,…
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AS stated I can not sign in. [public forum - edited for privacy]