Trade in your device
Trade in Deadline extended for Christmas
I purchased an upgrade for my daughter as a Christmas gift on 11/15. The current trade ln deadline is due 30days out (12/15). Is there a way to request to have this deadline extended?
Verizon not sending trade in materials
I upgraded my phone over two weeks ago online and still have not received my trade in materials. I have contacted customer care twice, and spent over an hour with them after being bounced around. I was assured they would be received and still have nothing to return to my phone. This feels intentional so they can cancel the…
Trade in credit promised vs what I got
Trading in my iPhone 13 Pro Max because they offered me $500, but as you can see I didn’t get $500! This is just another issue from my last terrible sales experience w/Verizon. I still owed $ on my phone, had to pay it off. Only to be robbed. Not 1 thing that was said by the salesman, is as it should be. The “free phones…
Trade in Any Phone Any Conditon
I have called Verizon customer care FOUR times, each getting a slightly different answer. I have wasted about 10 hours of my life talking to Verizon customer service and your service is TERRIBLE! I have been a Verizon customer for 23 years and was treated so poorly that I cannot believe it. One of your customer care…
Trade In
I was told one price also and then when I traded in the phone the bill was much higher. I’ve been dealing with this for over 2 months . I’m looking for a trustworthy phone carrier.
Trade in order missing from account and has no way to turn in the phones
I placed an order for 3 new phones (for new lines transferred from AT&T) with an online rep before Christmas but I didn’t receive any shipping labels nor QR codes. So I am having problem to complete the trade in. Called customer service and they told me to just go to the branch and they could help. The branch rep said he…
Trade-in issues
I traded in my iPhone 13 pro because of the $1000 upgrade promo and got the iPhone 16 pro max . I sent it in through UPS and it shows it was received and assessed. However, when I try and click on it to get further information my screen freezes and I have to push the back button or completely exit out of Verizon to get…
Trade in phone lost in transit
I am having the same issue as joelle1059, who left a detailed post. I called customer service at Verizon and chatted with them several times. They said to go to UPS in person and file a claim. UPS said that Verizon must file the claim because the package is registered as being from them. However, when I spoke with Verizon…
Trade in value changed
I sent in an iphone 15 via UPS as Verizon requested back in September. I don't have the tracking number anymore. On 11/18/24 I get an email that says that they never received my iPhone 15 and are unable to credit me my $1000 trade in credit towards my new phone. I knew that there might be a problem a week after I sent it…
Customer Service + lost trade-in record
I want to complain about Verizon's ability to resolve issues. In the past month, I've encountered problems twice. The first time was when I tried to cancel my 5G Home service. I spent an hour talking to an agent, explaining that I wanted to cancel. The agent spent an hour checking things, only to suddenly disappear and…
Trade ins lost by Verizon
Sent in iPhone 13’s in July and Verizon tracking shows them delivered to their warehouse, but never got confirmation for promotional credits. Been dealing with this for months.
Factory reset phone still shows up on find my device page
Three days ago I sent in my trade-in back. It has not been received yet. I made sure I did the factory reset, twice. I just checked again and the phone still shows up on my " find a phone" screen. I tried to do another remote factory reset but of course the phone is off. It says it will reset when powered back on. Did I…
iPhone 15 Promo on Trade-in Not Honored
I chose to trade in an iPhone for the newer iPhone 15 Pro, based on Verizon's stated offer of $830 trade in credit as long as the traded device was as promised and the plan was switched to one of 2: Ultimate Plus or Ultimate Unlimited (I have the screenshot). Sent in the device (perfect condition), was received ... then…
Trade In
My husband traded in the iPhone 14 Pro Max and got my the iPhone 16 for Christmas this year. However, after multiple attempts, calls, and customer service chats, I still do not have a return label to send my phone back. I am very frustrated and upset at how unprofessional Verizon is handling this. At this point, if my old…
Trade in no label
Hello, when I click on “ review details “ for my trade in devices it just takes me to a screen that says “ We could not locate a trade-in order associated with the information provided. Please enter the correct details. “ I’m trading 4 devices in and I can see them all under account activity but it doesn’t work when I…
Not getting my trade in Promotion
I have been back and forth with this Representative who keeps saying "due to technical error" they conveniently can't see the receipt they JUST referred to a couple messages before hand. On my receipt it shows,the discount on the phone from the promotion ON TOP OF the trade in credit. They keep telling me the discount is…
Trade in not honored
Well here I go again with Verizon ! I sent a trade in phone to Verizon and it was being looked over and it was supposed to be done on Dec 8th it’s now Dec 30th and still haven’t received the 1000.00 trade in that I was getting for trading in a very nice barely used iPhone 15 pro max for the iPhone 16 pro max and still…
Trade In Order Missing From Account
Help! I recently had some difficulties with a trade in that resulted where my existing trade in was canceled and a new one was created over the phone. They sent me a return shipping label but I can't find any evidence in my account of the new trade in being place and I'm very hesitant to send my phone in with no written…
Trade-in values
So I got an email from Verizon saying they would offer me $1,000 to trade in my old device. I got online. Told him what kind of phone. I had, a pixel 6, and they told me it was worth $1,000 if it was in decent condition which it was. Was everything functioned ,the battery hold to several hours, if not all day, the screen…
Any plan upgrade promo
A few weeks ago I went into my account through the verizon website. My wife and I have samsung s21's The account showed we were eligible for an "any plan" upgrade with $859 trade in value each. I put two new S24' in the shopping cart and proceeded to check out. After closing the transaction I realized my line didn't get…
Return Label
Need return label so I can send phone back. Have called numerous times and each time have been told we're sending you a label. Had trade in that I cancelled and need to send new phone back. Took into store they said all I can do is exchange my phone for another phone which doesn't mk sense to me. I just need a label that's…
Credited and then Re-Charged
Here’s my dilemma: When the AWU2 was released, I ordered it and setup a trade in for my AWU1. I was sent a return label for the trade with my AWU2, sent the AWU1 back. I got an email stating it was received a week or so later. Then a month after that, I got an email stating it was not sent. I came in here, spoke via…
Mobile return
I returned a mobile phone with the UPS label Verizon gave me and apparently they have not received it!! This looks like an ongoing issue for months and Verizon continues to keep using this process. Has anyone been able to find out if they have the tracking number of the label they gave us in our accounts anywhere??
Upgrade experience
I'll say this: do some shopping before you decide to upgrade your phone with Verizon. I've been a customer for 16 years and I cannot imagine a worst customer experience than what I have gone through. I've spent more than a dozen hours on phones, in the app in chats, on website chats, in SMS chats. It makes me want to…
Charged for Retuned Phone
Returned my phone for an early upgrade (having tracking proof) now potentially being billed for phone Verizon says they haven’t received. Two weeks ago, I spent 30 minutes at local Verizon store while they talked with customer service and they said they confirmed they got my phone and I was good. I am so upset. They are so…
Did not receive full credit for our trade-in phones
On November 21, 2023, a sales rep Sam asked why we still had iPhoneX’s when we could own new iPhone 15’s. He talked us into the purchase of two new phones at $840 each because he was going to give us a $700 trade-in credit for each old phone, thus leaving a balance of $140 per phone. My wife and I paid the $140 balance per…
Switching to AT&T
Trying to move my fiancé's phone lines to mine and they refuse honor a small promotional balance that's out there. So i went to att and with the credit they are giving will cover 95% of the promotional balance and we get three new phones. All this for less a month. Ive been with verizon for 20+ years. What a joke.
Verizon not crediting me for my trade in
On August 13 I paid off my iPhone 13 and initiated an online trade-in for a new, free iPhone 15 Pro (credit supposed to be $27.78/mo for 36 months / $1000 trade in value) and picked up the new phone the same day from the Lakewood, Colorado store. On August 22 I returned to the same store to complete my trade-in and…
New Any phone trade question:
Have a 14 Pro. Beaten but functional. Saw commerical tonight (Dec 1, 2024) that said trade in any phone, any condition for the iPhone 16 Pro AND THEN it mentioned the Airpods.... up to 2,000 off. Can you narrow this down? Is this offering the airpods AND the iohobe 16 Pro with tge trade? If not, then need specifics please.…
ORDER NEVER SHIPPED
PHONE HAS NOT SHIPPED REFUND NEVER HAPPENED. I Ordered a IPhone 12 pro in October it wa supposed to be here in 2 days never came. Called Verizon first person said it would be here that following Monday in Oct but it wasn't so mk update on email confirmation or tracking either. Call again and this person tells me my order…