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Late fee per line?
Are late fees charged per line or by the total of the bill ? So if I have a phone and an Apple Watch are each charged for a $20 late fee?
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Refund Issues
My iPhone 14 Pro Max crashed back in June and I needed a new phone. Luckily I bought the insurance on it. Used said insurance and got a new phone. Went to Verizon with both phones and had them transfer my stuff over from my old phone to the new one. They said it was going to take about two hours and said I could leave and…
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Cant get a live person all of a sudden
has anyone gotten any luck with reaching a live representative when your hone is suspended? I did not get a notification reminder of a payment arrangement and now I got my account suspended and it wont let me talk to anyone. I have never had this issue before. I really need the phone to make money to pay this bill but how…
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Verizon dollars not transferring from visa
have a Verizon credit card and every month I earn $10-20 a month. This amount is not transferring over to my Verizon account, it only show $5-6 a month. Why am I not getting credit for what I earn with the card?
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Amazon Gift Cards
Like many others, I seem to be unable to redeem my $200 Amazon gift card. I received an email with instructions on where to go in the MyVerizon App but the specific tile the email mentions is missing. I’d very much like to use that gift card. any help would be appreciated.
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Billed for an account which never activated or used,further handed over the details to MRS BPO for recovery with out my knowledge
I am writing to express my extreme dissatisfaction with the service I have received from Verizon Wireless in recent weeks, particularly in relation to the activation of a new line for my Apple Watch. On June 3, 2023, I visited the Verizon ,Garden Way NE, Woodinville, WA 98072 with the intention of a new line for my Apple…
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Help
I can’t purchase device online and store
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Verizon Pole
I had an old wooden pole on my property . Verizon came in and placed this HUGE pole closer to the center of my backyard. It is so huge that I don't even see any poles big like that in New York City where I come every day. It looks disgusting like a long huge coffin in my backyard. Looking out my kitchen window! When I…
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Verizon just Ruined my credit score
Hello, Its sad to wake up in this unprecedented times and see your credit score that you have worked so hard to maintain drop with almost 100 points. I had account with Verizon and I paid my bills frequently until their price went up, I try to negotiate a better price with them but it didn’t work out then I switched. This…
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Account issue
Recently, I was taken aback when my credit monitoring service alerted me to a substantial dip in my credit score — all because of an alleged outstanding debt with Verizon. This derogatory mark on my credit report slashed my score by over 100 points. To set the record straight, I have been a loyal Verizon customer since I…
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VZ billing
I have spent months trying to resolve a VZ mistake and it is only getting worse. I sent the router back via FedEx . It clearly shows it was received, yet the bills kept coming and I kept calling. Instead of fixing the mistake VZ doubled down and sent me to collections and my credit rating took a hit. I spoke to the…
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Verizon
I signed up for a mobile plan last fall via the Verizon website that included a free (monthly credit) pixel 6a, I also imported three other phones. The imported lines all worked flawlessly but the free 6a wouldn't activate. When I took it to the Verizon store I was informed that somehow there was no record of the phone…
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Billing
Ho w you anyone get in touch with Verizon Reps? does anyone know the 800 number thats not a virtual asst. I need to a live person.
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Customer Service
I though Verizon was a good company but apparently all they seem to care about is money! It seems when you get behind, even if you have an arrangement set up. They will not only disconnect your services but then give you zero option of speaking to a real person. All the text agents (because you are banned from online…
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Service interruption
Hey, I tried to update my payment arrangement the other day, and I couldn’t and I couldn’t get ahold of a human and then my service was interrupted so I went in person to a store and it was an awful experience and I can’t get in touch with a human; I pay over 500 a month, and I’m just trying to speak to a human being,…
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prepaid SIMs
We spent 7 hrs (yes SEVEN hours) in a Verizon store trying to activate two prepaid SIMs for an overseas vacation on July 18 with no success. Myself and the Store staff were at our limit and they happily agreed to a refund . Competitor activated SIMs in minutes. The store submitted a refund in the system and gave me a…
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Collections
Hello. Years ago, I had service with Verizon, but unfortunately lost my job. Due to that, I was unable to make payments, and it went to collections. This being the case, would I be unable to have service with Verizon again in the future? Thank you.
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Verizon put erroneous collections notice on credit report
I was just notified by Experian that Verizon Wireless has reported that I have a "Major Derogatory" account of $147. This is the first I've heard of it, so I immediately checked my account online. I have a $110 CREDIT and no outstanding bills or money due. Experian was able to tell me that the bill is dated 4/4/23, and…
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Account in collections, but agents can’t find it?
I have an account in collections from 2021. I called in to the account recovery team to try to resolve, but that number directed me just to the generic Verizon wireless customer service. They could not find the collection account. They said I needed to find the account number to pay them, but I don’t have an old bill or…
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Account on the verge of being sent to collections due to poor customer service
My account is on the verge of being sent to collections. For over 1 month, my account has been in cash only status, which means i can only make payments in person. This is extremely inconvenient, especially when you use waller like I do. There is no excuse for the account being in this "cash only status." I've spent hours…
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Directed to financial services but only when I call a certain person and text won’t send to that person
So, when I try to call or text anyone else but my dad it works just fine, but when I call my dad, it directs me to financial services, and when I text him, it doesn’t send. Me, my dad, and my grandma are all on the same plan on the same account and I can call and text my grandma just fine and it is only my dad that I am…
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Autopay Payment Refund
Hi, On August 7th, my friend’s bank account was charged for a balance on my Verizon account. My friend was the previous account owner until she left Verizon about a YEAR ago and removed all of her information. She removed the autopay from the account as well as her bank account information. I immediately called Verizon…
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Phone Replacement Issue
I'm currently having technical issues with my iPhone 12 Pro Max. I have full coverage on the device and it's paid off in full. The ear speaker on it doesn't work the way that it should and the battery drains to the point where I can't go a hardly half a day without having to charge it just using it intermittently. I tried…
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Credit report
Hello. I have been your client for a year, in February 2023 I switched to AT&T. But you kept sending me payments for 5 months. At the same time, in my personal account there is information that my number is disabled for you. And what I see now in the bank, you did on me (It looks like you received a major derogatory mark…
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Credit Discrepancy
I irresponsibly got a 250 iPhone from Walmart and never opened it and actually forgot I had the phone until recently, someone from my old address brought me all these bill collection notices from 3 years ago. So long story short I found the phone still mixed in with my old iPhone boxes. But now Verizon wants over 600$ for…
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Disconnected after failing to pay promise to pay
So as the title says, I made a promise to pay on my account but things kept hitting me and I failed to meet the agreement. Prior to this I had suspended my service, hoping that would give me at least a couple months to get back on track and caught up again. Today I was notified that my service was disconnected and got a…
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Billing Issue
For two months now I have been trying to get VZW to do the right thing and refund me the money they charged me when they shouldn't have. I keep getting the same thing, "I will put in a ticket". It seems they are hoping I will forget or give up trying. Not going to happen. I can't believe a company that makes so much money…
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$800 off New Line and Device NOT HONORED
I've called Verizon 6 times in regards to the promotion they've been sending me for months. Today I was again called and s[pent over an hour on the phone with multiple representatives, after finally thinking the promotional is going to be honored after the representative did a credit check applied the promo and everything…
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Lower monthly bill
Is there anyway I can lower my monthly bill? I'm a senior on a limited income and expenses are increasing.
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Collections Account
I've been trying to talk to a live person to settle my account in collections. I was given this number for financial services but I cannot get around it since the number no longer exists. I tried to enter my SS# and there's no way to enter it. How can I talk to a live person? Here's the number I called to Financial…