Financial Services (Archive)
MRS BPO Collections Notice - Sub Account closed
My brother and son are on my Verizon account, my brother was on a "Sub-account", what ever that is. Not sure why it was set up that way, or why it's a "Thing", but when we went into upgrade his phone I decided to move his line over to have all 3 lines on the same bill. It was supposed to save money. After spending over 2.5…
ACP benefits
How do you get your ACP benefits applied to your account?
collections
Can someone help me get an account in collections settled and deleted off my credit report?
Financing
Been a loyal customer since Verizon acquired Altel. I have had a max of 9 devices and 3 connected devices. The sham-demic(covid) and cancer caused some upheaval in finances. Had top tier financing 8k+. hit a 6-month hard spell where everything was late. I've been back on top for over a year now. And kids and wife want to…
Verizon store rep
When we changed from T-mobile to Verizon, we were told that we would be receiving $200 Visa gift cards per line for switching ( 4 lines). T-mobile did what they could to keep us as customers. But the option of getting $800 in Visa gift cards tipped the scales in Verizons favor. After weeks of trying to get the cards, hours…
Collection account from Verizon and they have no clue what it’s for!!
Hi Everyone! I am beyond frustrated with Verizon and their pathetic excuses that they make up every time something goes wrong. Today, I received a notification from my credit bureau that my score dropped over 100 points because Verizon has reported a collection account for $81. Now I have done business with Verizon for…
Do I have to pay for returned devices?
I wanted to transfer my 5 lines from AT&T to Verizon Wireless in June 2023 but I cancelled it on the same day. I received one phone out of five phones even when I cancelled the order same day. I called Verizon customer service for return information which I did not get in 30 days time. I went to customer service office in…
Disconnection? Where’s customer service?
Geeetings, I am behind 1 day before my 30 days was looking through the fine print and it states you would not disconnect services on Jan 2. My service was interrupted today and I have a payment arrangement for tomorrow. Then there’s no way to reach anyone about the situation. I’ve tried many methods, this is the first time…
Past due balance
Are there any programs to help with past due balances if you can’t pay? I spent four hours trying to get in touch with someone this morning for them to tell me there’s nothing to do. She kept repeating the same sentence to it made me wonder if she just didn’t want to help. I’m not wasting another four hours to find out.
Live Agent
I am trying to chat with an agent but am not having any luck doing so.
Urgent Request
Dear Verizon Customer Service, I am writing to express my profound disappointment and distress regarding two recent experiences I encountered as a Verizon customer. As an 85-year-old individual, I am particularly concerned about the potential exploitation of my age and lack of technical expertise during the upgrade process…
Billing issue
I was billed incorrectly and then told my updated payment would be extended without service interruption. Surprise.. Surprise my service was disconnected and to make it worse I was in the doctors getting diagnosed with Covid and could not make a call due to this error. Not being able top speak to a human is not okay when…
Promise to pay but still got my account suspended
I make a promise to pay but still you guys got my account suspend it and I even cant call to ask because I just got the automated messages, can someone please provide support, I cant even call and the promise to pay inst no supposed to protect our accounts from suspension
Account suspended and bill paid but cant reconnect
So I was late paying my bill and wasn't able to pay until after service was cut off. After paying it says I have over 100 dollars in credit so when i try to "pay bill to reconnect" it says there is no bill to pay. I've also tried hitting the reconnect button in app and on the website to no avail. I also have tried calling…
Cancel contract
Hi, so I got the iPhone 14 pro and on the 0$ 36-month contract I changed my mind also is there a way I can cancel the order or return the phone without paying the full price of the phone also the phone is still shipping.
Suspended Services
My services were suspended due to my past due balance, but I need to talk to an actual agent. I called the financial services direct number and still can't get through to an actual agent. pls help.
Late fee per line?
Are late fees charged per line or by the total of the bill ? So if I have a phone and an Apple Watch are each charged for a $20 late fee?
Refund Issues
My iPhone 14 Pro Max crashed back in June and I needed a new phone. Luckily I bought the insurance on it. Used said insurance and got a new phone. Went to Verizon with both phones and had them transfer my stuff over from my old phone to the new one. They said it was going to take about two hours and said I could leave and…
Cant get a live person all of a sudden
has anyone gotten any luck with reaching a live representative when your hone is suspended? I did not get a notification reminder of a payment arrangement and now I got my account suspended and it wont let me talk to anyone. I have never had this issue before. I really need the phone to make money to pay this bill but how…
Verizon dollars not transferring from visa
have a Verizon credit card and every month I earn $10-20 a month. This amount is not transferring over to my Verizon account, it only show $5-6 a month. Why am I not getting credit for what I earn with the card?
Amazon Gift Cards
Like many others, I seem to be unable to redeem my $200 Amazon gift card. I received an email with instructions on where to go in the MyVerizon App but the specific tile the email mentions is missing. I’d very much like to use that gift card. any help would be appreciated.
Billed for an account which never activated or used,further handed over the details to MRS BPO for recovery with out my knowledge
I am writing to express my extreme dissatisfaction with the service I have received from Verizon Wireless in recent weeks, particularly in relation to the activation of a new line for my Apple Watch. On June 3, 2023, I visited the Verizon ,Garden Way NE, Woodinville, WA 98072 with the intention of a new line for my Apple…
Help
I can’t purchase device online and store
Verizon Pole
I had an old wooden pole on my property . Verizon came in and placed this HUGE pole closer to the center of my backyard. It is so huge that I don't even see any poles big like that in New York City where I come every day. It looks disgusting like a long huge coffin in my backyard. Looking out my kitchen window! When I…
Verizon just Ruined my credit score
Hello, Its sad to wake up in this unprecedented times and see your credit score that you have worked so hard to maintain drop with almost 100 points. I had account with Verizon and I paid my bills frequently until their price went up, I try to negotiate a better price with them but it didn’t work out then I switched. This…
Account issue
Recently, I was taken aback when my credit monitoring service alerted me to a substantial dip in my credit score — all because of an alleged outstanding debt with Verizon. This derogatory mark on my credit report slashed my score by over 100 points. To set the record straight, I have been a loyal Verizon customer since I…
VZ billing
I have spent months trying to resolve a VZ mistake and it is only getting worse. I sent the router back via FedEx . It clearly shows it was received, yet the bills kept coming and I kept calling. Instead of fixing the mistake VZ doubled down and sent me to collections and my credit rating took a hit. I spoke to the…
Verizon
I signed up for a mobile plan last fall via the Verizon website that included a free (monthly credit) pixel 6a, I also imported three other phones. The imported lines all worked flawlessly but the free 6a wouldn't activate. When I took it to the Verizon store I was informed that somehow there was no record of the phone…
Billing
Ho w you anyone get in touch with Verizon Reps? does anyone know the 800 number thats not a virtual asst. I need to a live person.
Customer Service
I though Verizon was a good company but apparently all they seem to care about is money! It seems when you get behind, even if you have an arrangement set up. They will not only disconnect your services but then give you zero option of speaking to a real person. All the text agents (because you are banned from online…