Billing & Payment
Billing issue and refund
My wife and I have been loyal Verizon Fios customers for MANY years. We moved in August of 2023 from our home in PA to our new home in NJ. During our move, my wife called to have the Verizon Fios account closed, as determined it was in our best interest to use the Verizon Wireless Gateway internet and simply use streaming…
Double Billed
I was billed twice last month (December 3rd and December 31st) for my Fios service. I’ve had this happen two times before and Verizon has done nothing about it. I’ve incurred bank fees that they refuse to pay for due to them charging double my monthly amount whenever they feel like it. I’m considering moving to another…
Fios monthly discount
I have had Fios for home internet, and I recently switched to Verizon Wireless for mobile (4 lines). I received a letter offering me a monthly discount on my Fios bill for adding mobile. I AM getting the $10 per line discount on my mobile bill, but after multiple chats, calls, and one in person meeting (in which I was told…
Canceling Apple Arcade/Enroll in Apple Music
I am on the old plan that includes Apple Arcade and Apple Music. I keep being billed $6.99 a month for Apple Arcade. Apple Music it says I need to enroll and take advantage of it since it’s included in my plan but when I hit enroll it tells me to accept the t&c and I do but then it says “error wait 15 min and try again.”…
Past due balance of $0
This is still happening, apparently nobody cares about whatever bug this is in their ERP system. I have a past-due Fios balance of $0 that I can't pay as of four hours ago and the captive portal just displays an "Error - we're sorry your having trouble." page when attempting to login.
Home phone/TV/Internet bundle
I have been a Verizon customer for 10 years. I never needed T.V. service or a landline phone, I have only ever needed just Internet. I was persuaded to get the home phone/TV/Internet bundle. My plan started out at $69. After 2 years the introductory proportion ended and my bill went to $96. Ever since then my bill has…
Credit given taken back within 3 month
Terrible customer service experience with Courtney (refused to reveal last name) though claims to be supervisor of call center. Background - some months back I had experienced horrible customer service experience returning verizon equipment to only store in manhattan UWS where the store rep told me not to come return…
Unable to re-enroll in autopay
I Have been unable to re-enroll in auto pay since it suddenly stopped two months ago. Every time I try to re-enroll I get hit with the “technically difficulties”/ “Could not process your request” and to try again later. I’ve tried to enroll again from my phone and pc to see if it was an app issue. But have yet to be able…
Student Discount Broken
Hello! I think the student discount application website is broken. I have the same issue as all these people: https://community.verizon.com/t5/Fios-Home-Internet-Deals/Student-discount-renewal-not-working/td-p/1779828 https://community.verizon.com/t5/Billing-Payment/student-discount-renewal-not-working/td-p/1733256…
Billing
On their website it states Since we bill in advance for certain services, when a customer disconnects service they may end up with a credit balance on their final bill. This credit balance will automatically be refunded if you don’t owe any money on any Verizon accounts. This can take 60 days or more. If you happen to have…
Verizon Billing Practices and Customer Service
I’m writing to express my concerns regarding recent billing issues and customer service challenges with Verizon that have left me feeling frustrated and undervalued. * Mobile Bill Increase: My mobile bill increased by $25 due to a reduction in the autopay and electronic billing discount. * Home Fios Increase: My home Fios…
Forward Discount Missing From Account
I received an email from Verizon back in January stating that the ACP discount would be discontinued and I would get the 20$ from Verizon Forward. ACP has ended but the forward discount has not been applied to my account. Please see the copy paste from that email below: "Funding for the ACP is expected to run out in a few…
Why was got charged twice for September 2024 Home Internet Fios and phone?
On Oct 4 2024 the auto-pay charge of 151.03 was processed. Then on Oct 11 2024 again $151.03 was debited from my checking account. I called Chase to inquire and dispute and they credited me for the dispute pending Verizon to talk to Chase. They returned the payment to Verizon. Today Nov 18 2024, I called Verizon Finance…
Still being charged for cancelled service
Can anyone help me ? I was a Verizon customer, but moved out of the country so needed to cancel. sent equipment back and cancelled at end of aug- I am STILL being charged despite having cancelled- and now they are saying they never received my equipment so will be charging me another $175! I have tried MULTIPLE times to…
Paying Bill before scheduled Payment Arrangement
So I had a payment arrangement set up for a few days from now, but was able to pay the bill before the arrangement date. Will I still be charged for the arrangement or will it be null and void since I paid my bill? When I go to see my bill, I am caught up, but it's still saying I will be paying X amount on X date. I click…
Continually charged for extender I don’t have
Every month for the past 5 month I have been calling Verizon because there is a 10.00 charge on my bill for an extender I DO NOT have! Every time they tell me it is fixed and the next month it will not be there. Lo and behold just got my bill this month and it is there again! So now I have to call AGAIN and they will do…
Verizon Forward Discount
Wow, I’ve also had a really frustrating experience with Verizon’s customer service over this Verizon Forward discount issue. After receiving the email that clearly stated I would get the Verizon Forward discount without needing to take any action, I noticed they hadn’t applied it to my bill for several months. When I…
Payment arrangement
Trying to adjust my payment arrangement date. I paid some to it but not all. But I get this when I log in Sorry, we are unable to grant your payment arrangement online. Please contact your Verizon Representative at the telephone number shown on your bill. For assistance with billing questions!
Cancelled iPhone order
I placed an online order on Verizon website ordered a 2 iPhone upgrades and was charged for taxes, activation and apple care. Order placed: 10/13/2024 Order Number: ***** Order Location Code: E247001 Due Today (Amt Paid): $473.68 Store Pickup: 86 Worcester Rd, Framingham, MA 01701 508.370.4002 The reason I cancelled is…
Billing issue
I have a billing issue—I get asked the same questions every time!! I explain—I spent tons of time on the chat. Then called. Was told it would be credited on my next bill. It’s not. Back on chat. They drop me every time. It’s like being ghosted in the dating world. I’ve asked to speak with supervisor or a manager and never…
Unable to access Fios billing information as sub-account
We recently installed at our home. The account is in my domestic partner's name, but she added me as a sub-account user. However, when I login in to My Verizon, it says there are no services associated with my user ID, but I can't add any because I'm not the account owner. Is there something more I need to do to activate…
Bill Adjustments
I’ve been a Verizon customer for over 2.5 years and recently discovered an unauthorized $25 Home Device Protection charge on my bill, totaling about $700. Customer service verbally assured me that a $25 monthly discount would be applied for two years to correct the overcharge, though the confirmation email didn’t specify…
Price Increase for Fios Internet
I would also like to know why Fios internet has increased by $8.00. This increase started in July 2024
Fios TV Price Increased by $10 without Notification
I went through four months of previous billing statements and there is no mention of an upcoming price increase. Has anyone else experienced this? I am fairly sure this is an unfair practice and have filed a complaint with the FCC. I called customer service for a resolution and all they want to do is upsell their services…
Can't log into my disconnected account to pay bill
Hi, I've been a customer for 12 years and I recently moved abroad & disconnected my account. I've received an email requiring me to pay bill, but I'm not able to log into my account - the zip code doesn't work. There is no way to contact a live representative without logging in on chat as well. I had set up an auto pay…
Equipment return
I disconnected my Verizon home internet July 12 of this year. I was having issues getting Verizon to send an equipment return box to my house, so customer service said bring it into the store. July 20 I brought it into the store and returned it. October 1 I receive and email that I owe 200$. I can't login or get through…
Change bank account in auto pay.
I would want to change an account to another account at the same bank in auto pay. How can I do that? Please help and thanks.
Verizon Dollars Not Showing on Fios
I have been a Verizon Fios customer for over 9 years. 11 months ago, I became a postpaid mobile customer and signed up for the Verizon rewards card. I also combined my FIOS and mobile logins at the same time. While I was a mobile customer, I had no problem automatically applying my Verizon Rewards dollars to my bill. About…
Unnecessary charges
Thank you verizon for charging me 894.52 for nothing. Thank you for drawing interest on money that isn't yours. I now have stopped allowing you to auto debit from my bank because the late fees I'm incurring from other companies can't be paid until ypu reimburse me what is mine.
Can't apply Verizon Forward discount while order the new service.
I got approved for the Verizon Forward program. From the Enrollment ID page, it redirected me to select the Fios plan to checkout. During the credit check process, the order status changed to pending, and I had to call the Credit Verification department to complete it. I called the department for credit verification, and…