Fios Internet and High Speed
Upload proof of residency Loop?
Hello, I'm moving into my new apartment on July 1st. I ordered internet. I was asked to upload proof of residency when I signed up, which I did. But, I guess their portal is broken. Since then I've been spammed with emails to upload my proof of residency. The only problem? There's no portal to do that. Search for it on the…
Extending for Fiber at our Home
Hey guys! We live in a rural home in Chester County PA. Earlier this year, we had conduit run along the main road by our house. I was hoping that would mean, fiber internet would be coming soon. Unfortunately, it’s been radio silence since then. I would love some contact information on who I can reach out to, to get some…
Never Received Confirmation Email
I placed an order for Verizon Fios at a new apartment. I never received a confirmation email and now it’s not tied to my existing Verizon account. This could have been a much easier process if your mobile site wasn’t so terrible.
Is my neighborhood in plan for Fios expansion
hello, How do I know if my neighborhood is in Fios expansion pan from frontier / Verizon ? If not how do I apply for it ? Please let me know Thanks
Address Qualification Limbo
Ive been a longtime Fios customer. Between last 2 houses probably going on nearly 20 years. I’m moving to a new construction house. The house is being rebuilt on an existing plot of land, but because the number is new, does not come up in the Verizon system. My neighbors to the left and right of me all have Fios (feet away…
Dumont, NJ
Verizon working at corner of Madison and Washington Ave. No internet since 11AM this morning, anyone know what’s going on??
ERR_CONNECTION_RESET on Fios Residential lines for Cloudflare proxy domain: moregoodreviews.com
Our business domain hosted behind Cloudflare is receiving an ERR_CONNECTION_RESET completely on Fios residential lines, but loads fine via cellular/VPN. It is not flagged by McAfee. Please escalate to network operations to clear the blocked routing table edge for this domain: moregoodreviews.com
Syracuse Fios: Severe Upstream Latency Spikes / Jitter at Regional Core Node (Hop 5) - Requesting Ti
am experiencing severe ping instability and constant latency jumps while gaming on Verizon Fios in the Syracuse area. I have completely isolated my local home network. Testing via a direct, hardwired Cat6 Ethernet connection across multiple routers (including the Verizon CR1000 and an eero Pro 6) yields the exact same…
Major DNS Issues
Dear Verizon Community, I am seeking advice on how to mitigate a DNS issue when my gateway router receives an IP from the 96.0.0.0 network and loses DNS access to the 71.0.0.0 servers. I am seeking advice on how to determine the cause and provide a permanent fix. So far, I have tried using different gateway routers and…
Network Intrusion(s)
Dear Verizon Community, I subscribe to Verizon FIOS Home Internet. Early this year, while troubleshooting slow internet connectivity, I discovered that I could ping a private network at 192.168.0.1 from my Verizon router’s private network at 192.168.1.0/32. The gateway for computers on my local network was 192.168.1.1, and…
Suggestion for a Service tier that combines Verizon Fios Home Internet with a 5G failover.
There is a growing community of users that are setting up home networks. I personally have been getting into Unifi, with a router like the UDR 7 things work great. Right now there are a lot of users that suggest having a failover setup. Now there are things like a Unifi 5G Backup (U5G). That said, I think it makes sense…
Fios order cancelation - setup fee refund
Fios order cancelation - setup fee refund If I order Fios service Today to my home and schedule the setup for June/19, then I cancel tomorrow, would I be refunded the $99 setup fee?
Issues with IPv6 connection
A few months ago I upgraded from an older G3100 router to a CR1000A. IPv6 worked fine for a while, but I noticed recently that most, if not all, of my devices fail to connect to the network — regardless of whether they are plugged in via Ethernet or not. After about 2-3 minutes, the device will fall back to an IPv4…
$400 Samsung Promotion at Best Buy - READ THE FINE PRINT
I am extremely disappointed with this "offer" that was presented to me from Verizon when I was debating about whether to purchase FIOS 1 gig plan. I was told it came with a $400 discount code on Samsung products at Best Buy, which was amazing to me b/c I had just moved into a new house and needed new appliances. I was told…
hi. does anybody have problems with loosing data pockets when testing?
Since I upgraded from 300 to 1G my internet keep freezing and disconnecting my kids playing Roblox or Minecraft. I tried pinpoint the issue, my new Verizon router replaced with Asus but same happens then I went down to ONT and tested directly there and still got pockets lost. On Saturday technician replaced ONT but he…
Connecting multiple Devices to Fios ONT
Hello, I have a business Fios account with my ONT coming into a G3100. I have 5 Static IP from Verizon. I added a switch between the ONT and the G3100. I added a separate isolated laptop to the switch with a second of my static IP. This laptop will be used for SFTP for our customers and will not be connected to the…
Slow Fios upload speed - CR1000B - potential solution
For the last few months I've been having inconsistent and slow speeds on my Fios connection, especially uploading. A few days ago after the usual round of rebooting routers etc I called Verizon after yet another speed test showed pitiful upload speeds, around 10% of where it should be. They remotely rebooted the ONT and…
Please add my address to the internal. Do not solicit/do not knock list
Hello, I have clearly posted" no listening" sign on my door, but Verizon door-to-door representatives repeatedly ignored and knocked anyway. When confronted they use the exact script documented throughout this form claiming they quote aren't soliciting, just informing me about home internet options" this is an explicit…
powering an ONT with batteries
Has anybody had success powering a ONT during a power outage with a batteries . Looking for Internet access for a few hours. I looking at Ecoflow and Jackery units. I woulkd need a battey for the router but I do think the router draw much power
Fios Pathways and Lines ran, how long before availability?
I've been patiently waiting for months now, recently checked and still not available. There are however homes about 5 blocks away that show Fios is available. Is there a way to get some sort of timeline? Moreso than just the text or mailing when it is finally available? Zip code 16866.
Wifi extender not conntecting
My Wi-Fi extender is showing a yellow light. I have done all the things (unplug, reset, tried to pair again) nothing is working. How do I get a live body for assistance? I have already sat on hold for 45mins with no help so just hung up.
How to submit a FAST Ticket? New construction listed as business…
Hi! I’ve tried calling the 1-800 number a few times now and haven’t gotten anywhere so any help is greatly appreciated… just moved into a new construction home and the address shows up as a business when I check for Fios availability (it’s not a business) and all neighboring homes are eligible for Fios when you search by…
Old Fios Extenders show up as offline in Verizon Home App even though not connected to network
I have 2 older Fios Extenders that are no longer connected to my network. They keep showing up as offline in the Verizon Home App. How do I remove these from the list? Short of a factory reset on the Router (I do not want to do), how do get these to not show up? There doesn’t seem to be a way to remove them in the app.
How to submit Fast Ticket to reclassify address?
New construction is listed as a business (it’s not an business) and doesn’t show as eligible for Fios despite all neighboring homes being eligible if you enter their addresses. I’ve gotten nowhere with 1-800 number and have seen some posts saying I need to submit a Fast Ticket to have the address updated in Verizon’s…
Customer service keeps hanging up on me.
I have tried multiple times to get a callback from Verizon to discuss our home internet issues. Every time it calls back, it hangs up on me. During work hours. I am in a live chat and the person says they cannot call me by phone. How is it that a massive company does not have phone service? I have spent 30 minutes in a…
Worried
we were Verizon representatives in the area of 19140 today Saturday 5/23/26 knocking on doors asking people if they sign up for Verizon Fios?
Tech service
I recently moved and got Verizon home internet. Scheduled a tech to come set up ont. The tech marked that they came but never showed up. Called and got another tech sent the next day. They came but didn’t set up the ont properly. My partner and I work so we can’t be home during the day everyday for these people to mess up.…
How to prioritize Devices on wifi
Is there a way to prioritize devices on my home fios wifi?
INTERNET
Internet connection to TV ERROR code 205
Customer service experience
I've been trying to schedule a technician appointment for the past two days without success. I've spent 2-3 hours chatting with agents, who keep transferring me to new representatives. Now, I've been on hold for nearly 2 hours and haven't connected with customer service yet.