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My experience with this ISP
I’m just about to give up and go back to Xfinity. I had Fios installed a few weeks ago. Ever since then the network just stops working randomly. I’ve tried all the resets, router, ONT, factory reset etc. I spoke to a phone tech (which took FOREVER) just to get, did the whole video call doing all the steps I already did…
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FIOS Package Plan Issues
On September 24, 2025, I wrote my first complaint in this forum regarding not receiving rewards promised when we signed the contract for the Verizon Fios. Part of my frustration at the time was the fact that it is virtually impossible to speak to an agent and when you finally wait for almost an hour and get to one, they…
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Is uploading proof of residency mandatory for a new FIOS Internet account?
Hi, I have created a new account and picked 1 GIG Internet Plan. An installation appointment will be next Monday. Do I need to upload the proof of residency to have my Internet active and ready to use next Monday? I tried all ways including phone calls and chatting with agents but no one was able to help me out because the…
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disable remote management from verizon.com
I disabled remote management from router setting (mynetworksettings.com), however, when I login to verizon.com, I can still do remote management on the web site. Is there a way to disable this? I want to completely disable any kinds of in bound connection. If no, I will have to buy my own router, and use it. Thanks.
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IPv6 service not being provided
I am having trouble getting to some websites because I am not getting IPv6 service. It is NOT a router issue, as I have connected my client computer directly to the ethernet cable coming from the Verizon ONT> get an IPv4 connection but no IPv6. Results from IPv6 test website confirm that I am not getting IPv6 service. It's…
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How do I check availability of High speed internet(DSL) service.
How do I check the availability of DSL service in my area I can't find it on the website. DSL should be available in my area due to FiOS and 5g/LTE home internet not be here but the houses have Verizon landline.
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Packet loss when playing World of Warcraft
Last few days when playing the online game World of Warcraft I've been experiencing high latency within the game. Everything else that I access via the internet has no issues. Another person I know has FIOS and is experiencing the same issue and we are in similar geographical locations. Eastern PA is the area. Any help…
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Sloppy outage communication in DC
FiOS communication on the current outage extends beyond unprofessional. Almost 2 days in and there's no consistent communication on outage scope, and it varies between vzw communication vector. 1 site says potentially a problem, another says no problem...and they keep varying between the 2. And that's not even getting at…
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Can I sign up for high speed internet(DSL) if it was available to me before and FiOS in not available?
FiOS is not available where I am but previously had Verizon landline and high speed internet. Can I sign up for high speed(DSL) I would be fine if I also have to get a landline for it. There are no other providers where I am.
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Can’t block websites and internet
I can’t block websites and internet access at the same time. If I block sites then I can’t block internet access and vice versa. My router model # is: fios-g110. Using OpenDNS to block sites is not an option since they can still be accessed with a VPN. I’ve tried programs that block sites and require a master key to…
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900+ download upload to 25/50 at nighttime. EVERY NIGHT!
Never had a problem except the last few months, maybe longer. I play online games at night, go from 900+ download/upload to getting lagged out of a server and then switches to 25/50 download upload for like 3 hours at night time. Makes no sense. My wifi usually goes around 500+. I try to run speedtest on my mobile phone…
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Verizon router C1000a keeps randomly resetting.
My Verizon provided CR1000a router keeps randomly resetting throughout the day. I've spoken with online tech support, manually reset and rebooted both modem and router, have done an ONT reset on the modem with no results. Finally a technician came out and replaced the router itself but the problem keeps happening.…
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Slow internet speeds in the evening
I have 1g internet for many years now without a problem . Wifi speeds are usually 450mbps or above. 3 nights ago my speeds began to crawl down 12mbps. This began around 8pm and then resolved around 11:30pm. This has occurred the past 3 nights at around 8pm. I called support (in India) and did the usual unplugging and…
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Extender Not Working -- Technician trying to charge $160
When I signed up for Fios they offered us a free wifi extender which was part of the reason why we switched from Spectrum. They ensured me that it connects wirelessly and we could self-activate. Now that it doesn't work the're trying to charge us 60$ for an activation fee and an additionall 99$ for the technician to come…
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Will upgrading speed affect pending rewards?
We started service in September, so the sign up rewards are pending until Nov. 25. If I upgrade our plan to 2Gb, will that affect the rewards? Or should I wait until after Nov 25 to make any changes?
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CR1000B router Kernal warnings LOTs of [pkt_illegal] errors. VPN speeds tanked.
Hello! So for some reason my previous post / account locked me out, had to sign into my verizon account and make a new community account so reposting for visibility. So I just upgraded finally to 2.5gbps fiber (yay) I previously had the old black router (GS1100 I think) with my old gig fiber. Had zero issues. Less than a…
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Fios in my community - expansion
How can I open a Fast Ticket or request Fios be brought into our community? The fiber line is on the main road less than 100ft from our entrance of 20 homes in a gated community. It’s likely that everyone would change providers over our current provider and some even have gone with starlink because our current provider is…
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Fios new build in PA, home address not recognized, direct neighor is
Per the subject, I'm constructing a new home on a lot in New Hope, PA 18938. My parcel was split off of my neighbors parcel, but up until recently, had an example address in the form of: 1234 Road Ln, Lot #2 and my neighbor was simply: 1234 Road Ln. As of a few months ago, the Township assigned my actual address in…
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Severe packet loss at ash-b2-link.ip.twelve99.net. Ashburn looping to DC and back. Please reroute for efficiency and drop that node/server
1. Catastrophic Packet Loss (40.8%) The most critical issue is the 40.8% packet loss occurring at Hop 5 (80.239.135.178), which belongs to the twelve99.net network (also known as Arelion). * Impact: For real-time applications, anything over 2% packet loss causes noticeable LAG. A 40.8% loss means 4 out of every 10 packets…
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alter.net -> as3491.net peering issue, packet loss
Hello, I'm experiencing intermittent packet loss sessions that last about 1-2min each between alter.net and as3491.net, about once or twice every hour. This has been happening for weeks. I searched the forum and have seen other people report exactly the same issue:…
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Random packet loss impacting real-time applications
I'm reporting a persistent and serious issue with Verizon Fios business service, this is impacting real time applications like online gaming. Some time ago I noticed that some of the real time application have developed, lag, packet loss and disconnections. After thorough troubleshooting on my two fiber lines it was…
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missed FiOS run into neighborhood
I live in a neighborhood where Verizon provides landline service around 10 year ago verizon said they would run FiOS into the neighborhood. But the FiOS run has been around 3 miles away for 8 years so what happen why did they stop. also the options for internet in my neighborhood are satellite cell service is not good and…
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Offer redemption Experience
I switched from Xfinity to Verizon FiOS back in mid August. I was going to be getting a better speed at a lower price with a locked in rate for 5 years. There were also two promotions, a $200 gift card as well as Bose headphones. I received an email yesterday stating that one of my offers was ready to redeem. Upon logging…
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START TO BRIDGE FIOS CR10000A ROUTER TO LINKSYS MR7500?
START TO BRIDGE Fios CR10000A ROUTER TO LINKSYS MR7500? DOES VERIZON Fios HAVE TO TURN A SWITCH?
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Fios CR1000A TO BRIDGE TO MY LINKSYS MR7500-PRO
I've been on Fios for over a year. I've tried to bridge my fios modem/router to my MR7500. It might feel okay then drops bad after a few weeks. They say to go to IP Passthrough. I don't have it: Can't take the crashing anymore. Any suggestions would be great.
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Property Damage
Hi, I'm looking for contact information to send a property damage claim as a result of Verizon construction, underground boring to install new fiber optic lines. FIOS lines were run through my sewer connection completely collapsing my line. Is there an email or something instead of waiting on hold through the 800 number?
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Poor 5G service in Bowie, Md
I live in Bowie MD and the 5G is TERRIBLE. Why am I paying monthly for this service when 90% of the time the coverage is so weak my calls drop, TV buffers or freezes and router needs to be reset. There are so many forums with people with the same issues yet I haven’t seen any responses from Verizon on a solution. My next…
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Lots of issues with new equipment CR1000B Router and CR1000A Extender
Hello Everyone! So I just upgraded finally to 2.5gbps fiber (yay) I previously had the old black router (GS1100 I think) with my old gig fiber. Had zero issues. Less than a week into my new equipment whenever I have my VPN connected I'm getting insane amounts of errors in my Firewall log on my router. I've tried setting my…
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Rewards Issue
Hi All I am writing to express my frustration and disappointment regarding the ongoing issues I’ve encountered while trying to access the Verizon gift cards that was promised to me during the signup process. It has been extremely difficult and time-consuming to claim the gift card, despite contacting multiple Verizon teams…
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Verizon Fios Internet Speed Keeps Dropping – Any Fix?
Hi everyone, I’ve been having an issue with my Verizon Fios connection for the last few days. The internet speed keeps dropping randomly throughout the day. Sometimes it works fine, and then suddenly it slows down so much that even simple browsing takes forever. I already tried restarting the router, updating firmware, and…