General Products & Services
Remove Verizon cable lines from my backyard.
On 4/3/2024, in Wilmington, Delaware, we had a bad storm that caused power lines and cable lines to be significantly damaged. Delmarva, the power company showed up on 4/8/2024 and repaired and removed their fallen power lines. I CALLED VERIZON ON 04//6/2024 (1-800-837-4966) AND THE LADY WHO TOOK MY CALL (SONJA) SAID…
Low hanging wire in front of my house
The wire that connects to my house to deliver my Verizon service has been hanging low for almost a year and it has gradually been dipping lower and lower. I have called multiple times (dating back to probably about a year ago) to set up a service call using the automated system. Each time, I have been told that someone…
A Verizon Wire Caused Car Accident
Low wire cause car accident, have the police report that states Verizon. How to file a claim?
digging in my yard and I have sprinklers
what happens if they destroy my sprinkler lines
communication line that runs through my property
have a communication line that runs through my property needs to be removed in order to perform construction. What department number can I call to get this taken care of? My city is troy,MI Thanks for your help!
Remove utlity pole
Hello, who do I contact at Verizon to have a Verizon-owned utility pole removed from a city-owned parcel in Queens, NY? Thank you
Dangerously Broken Telephone Pole
There is a broken telephone pole that was hit by a car a month or so ago. Since then the pole has been cracking under the stress from the high winds and storms that we have had. The pole has literally shifted since the split is getting worse. Our road is heavily traveled and I fear that it's close to completely cracking in…
Version poles and lines
I have a new project that will involve removing the version wires from the pole and placing them underground . Who would be the contact person / number to get help with this project.
Tree growing into poll
I have been calling Verizon for months, I get a ticket number and a promise that they are coming. They never show!! Our fence fell down and we can’t put up another until they come with bucket truck. The wire is so tense it will soon snap. Called yesterday and “Mr. Will” refused to transfer me to a Supervisor, he said “we…
Obsolete GTE Utility Box Removal
I’ve spoken to three Verizon customer service representatives where English is not their primary language. I’m not sure if the last person I spoke with understood what I was requesting although she claimed to have created a “ticket”. I have a green GTE utility box on my property that was struck by a vehicle several years…
Damaged pole
There is an old Verizon pole next to my fence at the alley side of my home and it clearly needs to be replaced. It is leaning and looks like it is going to snap in half. I don't have telephone service through Verizon. I have called a couple times in the past with no reasonable response. I am asking that this pole be…
Fios not available at my address but is available to the rest of the houses on my street.
Is there a way to get this corrected, I am trying to order the services as I am moving into the apartment and I am dreading having to use the slower alternative... I am not sure why the website is showing the service as not available when both apartments between mine can get the service.
Fios line needs to be taken off pole that is falling and attach to new pole BGE installed
Help with contact to arrange for Verizon Fios line to be relocated to new pole already installed by BGE pole is on property
Broken in ground box
There is an in ground box behind my town home that has the lid torn off. It is filled with water and a component inside has floated to the top.
Underground lines to be moved
There is an underground Verizon line on our property, which we are in the process of constructing a new building on. I need Verizon to move the lines. Can an agent please get in touch with me to schedule this work? Thank you
No response from Verizon contractors after 3 months and no response from Verizon
Verizon contractor destroyed our side walk and created a public safety hazard Sandhu1 Sandhu1 Enthusiast - Level 1 02-13-2024 12:46 PM Verizon Fios green boxes are in our sidewalk. Verizon contractors ripped apart our property sidewalks boundary line stone tiles and left them unfinished. They left a gap also and this spot…
disconnection - building demolition
Hello, my company is demolishing a building, and I need to have all Verizon wires disconnected at the street. We do not have any Verizon accounts, but the previous tenant who moved out likely did. Who should I contact to set this up? Thanks!
Utility Double Pole Low Wires
I have a utility pole that was hit last October.Verizon pole number 21 in Massachusetts.The phone lines are low and blocking my driveway for my contractor.The new pole is attached to the old broken in half pole.I guess 90 days is the law to fix double poles...need an agent for help please . Thank You.
low hanging wire
Good afternoon, I have been trying to contact someone regarding low hanging wires (some also chewed/shredded) located at 5th St and 1640 N. Olden Ave Ewing, NJ. I have contacted the local police, called the Verizon customer service number and also written a letter (photos included). We are concerned that someone may hit…
In ground Verizon/GTE service box
I have an in-ground Verizon/GTE service box in my yard. It is level with my lawn. I am extending my driveway and want to pour concrete around the box. Since I will possibly be driving over the box, I wanted to find out if Verizon has a metal or cement lid that they can install to protect the box. I already called the 800 #…
Demolition letter for building
Looking for the process to get a demolition letter from Verizon for a property in NJ
Verizon dug in my yard last week and cut my pet's underground fence
Verizon dug in my yard last week and cut my pet's underground fence. How do I get it fixed?
Damage to Sprinker lines during installation
We had the sprinkler company come out because several of my irrigation zones were not working working. My irrigation contractor believes the Verizon installer cut the irrigation lines at multiple points when the conduit and fiber optic line was installed when we signed up for service in November 2023. I would like to file…
Tree down on lines in Lake Accotink Park
A large tree has fallen on your lines in the woods of Lake Accotink Park . This is between your poles #439 and 440. See pictures here. The lines are not broken, but the situation looks fragile. Your best access is from the parking lot at Byron Avenue Park, and then up the Cross-County Trail. But there's no way you can get…
Verizon ground cover broken-near sidewalk on E. Fairfax in Falls Church Virginia--Hazard to pedestrians
The cover on a Verizon box outside my back patio is broken. My dog almost fell in this hole and a neighbor has also almost fallen in it. This property abuts a sidewalk on E. Fairfax Street in Falls Church Virginia. There is a large apartment complex across the street, and down the road is small shopping center with…
Obsolete Dangerous Utility Box
We have an old, falling apart utility box in our backyard. This causes many concerns when we have kids over along with our pets in the backyard. No one has been able to tell us who we need to contact to have this moved/fixed and i'm getting concerned. There are wires sticking out and it's in our enclosed yard with a…
MCI Communication/Verizon Line to be Demoed and Relocated in Construction Project. Who do I contact?
I am an engineer and currently in the design phase for a construction project in Louisiana. A survey of the project area was completed, and a one call ticket revealed that MCI Communications has utilities that could be impacted by the construction. MCI Communications was bought by Verizon in 2006. Who from Verizon can I…
How Do You Stop Solicitors Coming to My Door?
Recently my condo complex has been invaded by your soliciters. I gave a warning last time. So lo and behold a couple weeks later I get the same guy ringing my bell at 8:00 pm. So I escorted him to his car which was parked back kind of out of sight out again and called the police. There were 2 of them and left so I…
Door to door sales
I've had about 3 different "teams" now come and knock on my door in the last couple weeks, all trying to sell me Verizon internet. Not only do they knock, they knock repeatedly as if it's an emergency. Followed by constant ringing of the doorbell. It drives my dogs nuts. I've told them I'm already a Verizon customer but…
Engineering Utility Map Request
Hello, I am seeking a Verizon contact to request utility maps for utilities present in the project area that my company is working on. The email I have, [email address removed per the Verizon Terms of Service], returns an autogenerated response stating the inbox is full. I have also been unsuccessful with customer service.…