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Verizon dug in my yard last week and cut my pet's underground fence
Verizon dug in my yard last week and cut my pet's underground fence. How do I get it fixed?
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Damage to Sprinker lines during installation
We had the sprinkler company come out because several of my irrigation zones were not working working. My irrigation contractor believes the Verizon installer cut the irrigation lines at multiple points when the conduit and fiber optic line was installed when we signed up for service in November 2023. I would like to file…
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Tree down on lines in Lake Accotink Park
A large tree has fallen on your lines in the woods of Lake Accotink Park . This is between your poles #439 and 440. See pictures here. The lines are not broken, but the situation looks fragile. Your best access is from the parking lot at Byron Avenue Park, and then up the Cross-County Trail. But there's no way you can get…
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Verizon ground cover broken-near sidewalk on E. Fairfax in Falls Church Virginia--Hazard to pedestrians
The cover on a Verizon box outside my back patio is broken. My dog almost fell in this hole and a neighbor has also almost fallen in it. This property abuts a sidewalk on E. Fairfax Street in Falls Church Virginia. There is a large apartment complex across the street, and down the road is small shopping center with…
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Obsolete Dangerous Utility Box
We have an old, falling apart utility box in our backyard. This causes many concerns when we have kids over along with our pets in the backyard. No one has been able to tell us who we need to contact to have this moved/fixed and i'm getting concerned. There are wires sticking out and it's in our enclosed yard with a…
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MCI Communication/Verizon Line to be Demoed and Relocated in Construction Project. Who do I contact?
I am an engineer and currently in the design phase for a construction project in Louisiana. A survey of the project area was completed, and a one call ticket revealed that MCI Communications has utilities that could be impacted by the construction. MCI Communications was bought by Verizon in 2006. Who from Verizon can I…
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How Do You Stop Solicitors Coming to My Door?
Recently my condo complex has been invaded by your soliciters. I gave a warning last time. So lo and behold a couple weeks later I get the same guy ringing my bell at 8:00 pm. So I escorted him to his car which was parked back kind of out of sight out again and called the police. There were 2 of them and left so I…
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Door to door sales
I've had about 3 different "teams" now come and knock on my door in the last couple weeks, all trying to sell me Verizon internet. Not only do they knock, they knock repeatedly as if it's an emergency. Followed by constant ringing of the doorbell. It drives my dogs nuts. I've told them I'm already a Verizon customer but…
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Engineering Utility Map Request
Hello, I am seeking a Verizon contact to request utility maps for utilities present in the project area that my company is working on. The email I have, [email address removed per the Verizon Terms of Service], returns an autogenerated response stating the inbox is full. I have also been unsuccessful with customer service.…
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Demolition Letter
Hi, I am taking an existing structure down and have been calling for a demolition letter for a month and still have not received one. Any suggestions ?
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Broken sewer line
Verizon dug lines in my mother-in-law's yard last week. She started having plumbing issues today. A plumber came out and confirmed Verizon's work broke the pipe. We need immediate help, not sure who to contact. I've been on hold on the automated phone line the entire time I've created a sign in and wrote this out.
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Exposed Wire Cable
Reporting an exposed VERIZON cable in the lake a community that is managed by my company. How will this be addressed per the Board of Directors request?
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Old GTE Box Needs to Be Removed
Hello, I need to remove an old GTE box behind my house as they are re-concreting the alley and need more space. Trucks are unable to get through there because of that box and they are rutting up our yard on the other side. How do I get this removed? Thank you!
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Property Damage
A Verizon contractor damaged my client's sewer line while installing a fio-optics line. Please let me know who I need to contact to get this matter resolved.
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CR1000B 6 GHz Wi-Fi Access Point Disconnected
Anyone ever fix this issue?
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Can no longer access parental controls
When I first downloaded the app about 3 weeks ago, I was happy to see I could easily access parental controls. Unfortunately the app was immediately inconsistent. It seemed like every other time I logged into the app and went to account->internet , I would get a different screen and couldn’t access the controls. I would…
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GTE Utility box
Hello ~ My name is Jacquelyn and I work for Keystone. We manage Monarch Bay Association and there are 12 to 14 GTE old utility box covers that are corroded, cracked or lifting. I have photos and address locations of each GTE utility box. Who can I send the maps too with each address location. Thank you.
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Damaged telephone pole
There is a damaged telephone pole in the rear of our home that needs to be removed or replaced. It is currently leaning which gives us some concern that it may fall on someone's home.
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Property damage
Hello on February 13,2024, low hanging Verizon wires in the street were hit by a snow plow causing damage to the exterior of my home. A Verizon rep virtually took photos of the damage several weeks ago but i have not heard back regarding how to be reimbursed for a claim. Thank you
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Remove asap
@verizon, We tried calling and got disconnected, We have a pole which is not save and would like to get this reroute asap, What's the best number to reach out in order to get this done asap
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How do I get service in my area?
How do I sign up to get coverage/service in my area? I wanted to switch to Fios but there's no coverage in my complex. A lot of homeowners in my complex expressed the same issue and would love to switch from Comcast to Fios.
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In Ground Verizon Utility Box Causing Damage
There is a Verizon in ground utility box in our front yard that has continued to cause damage to the surrounding area including the sod and sidewalk. The box is constantly flooding and overflowing into the yard, across the sidewalk and into the street. As a result it causes the sod to be constantly water logged which…
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How do I file a claim with Verizon for property damage
I recently had Fios installed in my home this past Tuesday, with the installation of the Fios box on the exterior of my sunroom. The following day, Wednesday, my contractors arrived to continue painting the rest of the house. Upon opening the door to the sunroom, they immediately detected a strong odor of natural gas.…
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Canceling FIOS TV, Internet, but keeping land line Phone
Hi all, Was trying to search on my particular topic but didn't find an exact match. I am wondering if it is possible to cancel FIOS TV and Internet, but keep the phone. It is for my elderly mother who has had her landline since 1997. Thank you. D
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How to report a verizon phone utility line wrapped around a tree branch ?
Hello, I have a verizon phone utility line wrapped around a tree branch on my property. How can I make verizon aware of this so they can come trim the tree branch off the line? Thanks
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Junction Box Cover missing
I am the property manager of a home in Yardley PA. The junction box cover is missing again. Who can I contact in the Yardley PA area to get this fixed. Also, why does this continue to happen. Thank you, Teena
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Need help to find if lines in property are active
I need help determining if the buried lines on our property are still active. they look to be originally established by USWest Communications and would then be serviced by MCI. I am located in Dever Colorado I have called 811 and Verizon was not in the list of vendors who would be included in the ticket. please follow up…
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GTE underground easement in Missouri
Trying to contact someone in Verizon real estate regarding a 1994 GTE underground easement. I work in Liberty utilities central region, Joplin Missouri and we're working on a conservation easement for a parcel we own but the GTE easement is holding it up and need to talk to someone about it. Please private message me with…
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Damaged Fios ground access cover.
Why is so hard to report a hazardous condition to Fios. I have attempted to report an issue with cover for the Fios ground cover being damaged in the development I live in, but Verizon said that I need to be present when the tech come out. Why? It’s not on my property it is their equipment and their liability. They really…
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Exposed wires on common area
There is exposed wire from junction boxes throughout the HOA I manage. We need a technician to come out and evaluate the boxes before the mowing season begins.