General Products & Services
Door to door sales
I've had about 3 different "teams" now come and knock on my door in the last couple weeks, all trying to sell me Verizon internet. Not only do they knock, they knock repeatedly as if it's an emergency. Followed by constant ringing of the doorbell. It drives my dogs nuts. I've told them I'm already a Verizon customer but…
Engineering Utility Map Request
Hello, I am seeking a Verizon contact to request utility maps for utilities present in the project area that my company is working on. The email I have, [email address removed per the Verizon Terms of Service], returns an autogenerated response stating the inbox is full. I have also been unsuccessful with customer service.…
Demolition Letter
Hi, I am taking an existing structure down and have been calling for a demolition letter for a month and still have not received one. Any suggestions ?
Broken sewer line
Verizon dug lines in my mother-in-law's yard last week. She started having plumbing issues today. A plumber came out and confirmed Verizon's work broke the pipe. We need immediate help, not sure who to contact. I've been on hold on the automated phone line the entire time I've created a sign in and wrote this out.
Exposed Wire Cable
Reporting an exposed VERIZON cable in the lake a community that is managed by my company. How will this be addressed per the Board of Directors request?
Old GTE Box Needs to Be Removed
Hello, I need to remove an old GTE box behind my house as they are re-concreting the alley and need more space. Trucks are unable to get through there because of that box and they are rutting up our yard on the other side. How do I get this removed? Thank you!
Property Damage
A Verizon contractor damaged my client's sewer line while installing a fio-optics line. Please let me know who I need to contact to get this matter resolved.
CR1000B 6 GHz Wi-Fi Access Point Disconnected
Anyone ever fix this issue?
Can no longer access parental controls
When I first downloaded the app about 3 weeks ago, I was happy to see I could easily access parental controls. Unfortunately the app was immediately inconsistent. It seemed like every other time I logged into the app and went to account->internet , I would get a different screen and couldn’t access the controls. I would…
GTE Utility box
Hello ~ My name is Jacquelyn and I work for Keystone. We manage Monarch Bay Association and there are 12 to 14 GTE old utility box covers that are corroded, cracked or lifting. I have photos and address locations of each GTE utility box. Who can I send the maps too with each address location. Thank you.
Damaged telephone pole
There is a damaged telephone pole in the rear of our home that needs to be removed or replaced. It is currently leaning which gives us some concern that it may fall on someone's home.
Property damage
Hello on February 13,2024, low hanging Verizon wires in the street were hit by a snow plow causing damage to the exterior of my home. A Verizon rep virtually took photos of the damage several weeks ago but i have not heard back regarding how to be reimbursed for a claim. Thank you
Remove asap
@verizon, We tried calling and got disconnected, We have a pole which is not save and would like to get this reroute asap, What's the best number to reach out in order to get this done asap
How do I get service in my area?
How do I sign up to get coverage/service in my area? I wanted to switch to Fios but there's no coverage in my complex. A lot of homeowners in my complex expressed the same issue and would love to switch from Comcast to Fios.
In Ground Verizon Utility Box Causing Damage
There is a Verizon in ground utility box in our front yard that has continued to cause damage to the surrounding area including the sod and sidewalk. The box is constantly flooding and overflowing into the yard, across the sidewalk and into the street. As a result it causes the sod to be constantly water logged which…
How do I file a claim with Verizon for property damage
I recently had Fios installed in my home this past Tuesday, with the installation of the Fios box on the exterior of my sunroom. The following day, Wednesday, my contractors arrived to continue painting the rest of the house. Upon opening the door to the sunroom, they immediately detected a strong odor of natural gas.…
Canceling FIOS TV, Internet, but keeping land line Phone
Hi all, Was trying to search on my particular topic but didn't find an exact match. I am wondering if it is possible to cancel FIOS TV and Internet, but keep the phone. It is for my elderly mother who has had her landline since 1997. Thank you. D
How to report a verizon phone utility line wrapped around a tree branch ?
Hello, I have a verizon phone utility line wrapped around a tree branch on my property. How can I make verizon aware of this so they can come trim the tree branch off the line? Thanks
Junction Box Cover missing
I am the property manager of a home in Yardley PA. The junction box cover is missing again. Who can I contact in the Yardley PA area to get this fixed. Also, why does this continue to happen. Thank you, Teena
Need help to find if lines in property are active
I need help determining if the buried lines on our property are still active. they look to be originally established by USWest Communications and would then be serviced by MCI. I am located in Dever Colorado I have called 811 and Verizon was not in the list of vendors who would be included in the ticket. please follow up…
GTE underground easement in Missouri
Trying to contact someone in Verizon real estate regarding a 1994 GTE underground easement. I work in Liberty utilities central region, Joplin Missouri and we're working on a conservation easement for a parcel we own but the GTE easement is holding it up and need to talk to someone about it. Please private message me with…
Damaged Fios ground access cover.
Why is so hard to report a hazardous condition to Fios. I have attempted to report an issue with cover for the Fios ground cover being damaged in the development I live in, but Verizon said that I need to be present when the tech come out. Why? It’s not on my property it is their equipment and their liability. They really…
Exposed wires on common area
There is exposed wire from junction boxes throughout the HOA I manage. We need a technician to come out and evaluate the boxes before the mowing season begins.
Utility pole
Our utility pole broke on top. It has power lines attached as well but they said it is a verizon pole. Instead of removing the old one, they put a new one next to it, and workers randomly show up and change things. We want to add a fence to our property and want to know if the old pole is ever being removed or both are…
Abandoned, falling apart verizon junction box
There is a Verizon yard junction box (33A) in our yard & it's literally falling apart. The cover/door was off of it the other day & now the wires are hanging out exposed. How do we get it removed? We worry about the grandkids or neighborhood kids exploring it. Medina, OH
Telephone poles
Hello, I’m trying to contact the correct department in verizon to purchase a telephone pole. I’m located in central NY (Albany). Can anyone help me?
damaged utility box
Last week I contacted Verizon concerning a green utility box that was damaged in recent storms. The top of the box is dislocated from the base and the wires are exposed. They said that someone would be out by Monday (today) to evaluate the situation. I just checked and nothing has been done yet. Can someone escalate this…
coordinate utility relocations with engineering
We are working with the City of Kirkwood, MO and the Missouri Department of Transportation (MODOT) on road improvements for a road within the City of Kirkwood. We would like to send the plan as pdf to the appropriate engineering section to coordinate relocations or structure adjustments that may be required within the…
Damaged underground boxes throughout senior gated community
Within the Doves Landing gated community in New Tampa (Tampa, Florida) there are many damaged underground boxes. Our community is made up mostly of senior citizens in Doves Landing. Several homeowners walk their dogs. I'd hate for someone to get hurt, and consequently Verizon become liable for their injuries.
New Construction, which cables needed
For new house construction, I want to run wires from the outside ONT box to Verizon's wireless router inside the office. Should I run both a coaxial and Cat 6 cable or just one? Which one, coaxial or Cat 6?