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Telephone poles
Hello, I’m trying to contact the correct department in verizon to purchase a telephone pole. I’m located in central NY (Albany). Can anyone help me?
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damaged utility box
Last week I contacted Verizon concerning a green utility box that was damaged in recent storms. The top of the box is dislocated from the base and the wires are exposed. They said that someone would be out by Monday (today) to evaluate the situation. I just checked and nothing has been done yet. Can someone escalate this…
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coordinate utility relocations with engineering
We are working with the City of Kirkwood, MO and the Missouri Department of Transportation (MODOT) on road improvements for a road within the City of Kirkwood. We would like to send the plan as pdf to the appropriate engineering section to coordinate relocations or structure adjustments that may be required within the…
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Damaged underground boxes throughout senior gated community
Within the Doves Landing gated community in New Tampa (Tampa, Florida) there are many damaged underground boxes. Our community is made up mostly of senior citizens in Doves Landing. Several homeowners walk their dogs. I'd hate for someone to get hurt, and consequently Verizon become liable for their injuries.
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New Construction, which cables needed
For new house construction, I want to run wires from the outside ONT box to Verizon's wireless router inside the office. Should I run both a coaxial and Cat 6 cable or just one? Which one, coaxial or Cat 6?
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Who to contact to relocate or remove telecom poles
It relates to relocating or taking down the telecom poles in the backyards of Ralph Ave. in Brooklyn, new affordable housing completed recently Thank you
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Utility Pose Needs Attention
I have a utility pole that is an accident waiting to happen. There is a pile of wires at the base and the metal covering has come off and is on the ground. I am concerned that someone is going to get hurt. Please advise.
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Sewer Line Damage During Cable Line Install
Our cable lines were put in the ground over the weekend and noticed that there was damage to our sump pump PVC piping. Who can I contact about getting reimbursed for the damage?
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Green Utility Box Damaged
There is a green utility box on a property I recently purchased that is damaged from landscaping (hole from what appears to be a riding mower blade. The cover is loose and is a trip/fall hazard. This needs to be replaced ASAP
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DVR
I have just recently installed the Fios One and two Fios One minis after being asked to upgrade from the older model STB (These were sent to me free of charge). While using the older model I had access to DVR services with my Fios plan, however when I finished setting up the new model I am unable to record shows, unable to…
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Verizon Truck back into my car
Hello, I need some assistance, please. A Verizon truck backed into my car. I have the Verizon truck driver's name, ID, license, and plate number. The police were on the scene, and I have a police report. Can someone assist me with this matter and escalate it so I can resolve this and repair my car? Thank you!
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Trade-in devices lost and credit not applied to my number
I opened a family plan(4 lines) for verizon. I transfer to verizon from other company (T-mobile, etc). When i got the new devices, I also got the mail box for trade-in. I sent my devices to the Fedex (all 4 devices in 1 box/package). After few month, the credit applied to 1 of my account, which is abnormal. 4 devices…
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Need lid replaced
We do not have Verizon . The lid for the box in ground on the driveway is broken. The HOA will fine me if this is not repaired. How do I get this replaced? It is a safety hazard. Thank you
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Property damage claim
* We own a property in Castle Rock, Colorado where a cable was run through the front yard causing a collapse to the main sewer line on the property. I would like to file a damage claim for this issue.
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tree on wires
How and who do I contact at Verizon to report that tree branch has fallen on /taken down their wire , between two poles, that are on a dead end street. I'm concerned that if the become energized by the electrical lines that someone will get hurt.
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Move pedestal
What number do I call to have a Frontier Communications/Verizon pedestal moved? It's obstruction a planned drive aisle.
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exposed cables and ground box damaged
who do report exposed cables and damaged connections located on the street
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I need to a schedule a technician appointment for my Fios tv
My tv service isn’t working. I have tried all online services and they don’t work. I call the number that shows up on tv screen and when I call it I get message it isn’t available in my area. Please help m schedule a technician to come repair it. This has been going on for two days and it’s very frustrating . Thank you
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Verizon worker entered my backyard and worked with the cables.
I am a home owner. I am not your customer. But the Verizon guy (parked in front of my house). He entered the back yard without my permission and he worked with the cables. After 10 minutes he left. No one was home then. The camera recorded everything. Will you take responsibility for this??? I am Specrum customer. Is there…
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Old Pole Removal
New pole is right next to it. who do I call to get the old (unused by anything) pole removed? Milford MI
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Damaged pedestal box repair/remove
My daughter in Howell NJ has this damaged telecom pedestal in her front yard which was there when she moved in about a year ago. She does not have a land line phone. There is no indication on it which company owns it. The builders of the community in the 1980's tell me it is an abandoned copper phone wire pedestal that…
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Reporting Downed Phone Line for Another Customer
My mother's phone line is down, and she is out of the country. The landline is her primary means of communication. How do I get Verizon to repair the line without requiring her to verify via text message? The robot on the Customer Service line refused to help after an hour on the phone trying to talk to someone.
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Utility Pole Removal
I'm buying a property in Tampa, FL and the yard has a telephone pole in the backyard that I believe is owned by Verizon. I'm trying to install a pool and it's right in the way. I called the 1800 # and they couldn't help.
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Verizon contractor destroyed our side walk and created a public safety hazard
Verizon Fios green boxes are in our sidewalk. Verizon contractors ripped apart our property sidewalks boundary line stone tiles and left them unfinished. They left a gap also and this spot being on a slope , all the rain water has been going into this hole. Which may creat a sinkhole situation. These boxes are right next…
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In Ground Box Broken and Full of water
I have a Verizon in ground box in my yard that has been breaking more and more over the years. The lid is broken in half now and floats away with rain. The entire box walls are just crushed and caved in, and it just fills with water during any rain we get. It's also right next to the alley entrance where families/kids walk…
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Damaged Verizon Utility Box
There is a severely damaged Verizon green utility box in my front yard that I believe was hit by a vehicle. I am not a Verizon customer. I’ve tried to call customer service 3 times and the robot will not connect me to anyone to resolve this problem. The entire panel is off the box & a box full of wires are exposed. Please…
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Trouble redeeming gift card
anyone else having issues with registering for their gift card when they get the Verizon internet but the mtn apparently not being recognized as eligible for the promotion ? at this point I’m starting to look for another phone company
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My Customer experience
Lost internet service and TV on a friday afternoon on 1/26/2024. Called Fios customer service and informed them about the issue. They informed me that there was an outage in my area and they were working on the repair. Called them next day, and they reported the same indicating that the repair would be fixed before 1/28…
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WHY Can I Not Redeem my Rewards?
Like many others apart of the Verizon community, I am experiencing week-long issues when it comes to redeeming rewards to sign up with the company. My sister, family, and other friends and family have been completely evaded when figuring out how to redeem these rewards. They tell me to call a number and wait for 2 hrs!! to…
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Multiple Damaged GTE Cable Boxes with Expose Cables
#GTE #UndergroundCableBoxExposed #NotACustomer Near my office there are several exposed, damaged GTE Green Utility Boxes with exposed cables. The number on forwarded me to 811 and they gave my the number for Verizon 1-800-837-4966, but the issue I have was too complicated? and it hung up on me. Located in a business park…