International Services
NEED HELP TO ACTIVATE AND UNLOCK PHONE FROM AUSTRALIA
tech support experience I have ever had. I bought a TCL flip pro from Amazon (US, I believe). I am from Australia. Upon receiving the phone and trying to set it up, it dosn't get past the 'activating phone' screen. It just sits there. I have called several numbers over the past few hours, clicked several links either to…
Add International Data on Intl Monthly Plan?
Son ran out of data in Greece. He’s on the international monthly plan. Are there any options to add data. He’s on a school trip and says that his phone glitched one night and used 9gb of his 20 gb allotment. He has 13 more days in country.
International calls and data charges
I recently used my Verizon $12/day international cellular service in The Netherlands for six days for emails and phone calls. For this, I received a bill from Verizon for $122.43, but I can't find the details of these charges anywhere on my Verizon bill. I want to dispute these charges, but I can't find the details in my…
Quality of service in Mexico
Traveling to Cancun, Mexico and need to use my hotspot for work. Any comments on the quality of the Verizon coverage in Mexico? What do I need to do to improve my connection reliability?
Verizon does not work in France
Verizon does not automatically connect in France . All the settings in the phone are correct, chat with a live Verizon tech verified that. No need to reply with what you think is wrong. Here is how you can get conneted as explained by the Verizon tech. Turn off WIFI Goto connections - Mobile networks Disable Use 5G…
International Travel without TravelPass and with International Calling Disabled
With no Verizon International Calling Plan activated, if someone calls my domestic number from the U.S.,, what happens? Does the call go through? Is it considered an International Call? If so, who pays? I've searched for this scenario in various help sources, but haven't yet found a definitive answer. My guess is that…
USVI Travel Pass
Getting charged for Travel Pass while in USVI.
Info in Verizon international plan “help” message
I signed up for an international plan. I got a confirmation email that includes the following bogus information: —— iPhone Tap settings (the gear icon). Tap Cellular, then tap Cellular Data Options, then Roaming. Slide both the Voice Roaming and the Data Roaming selectors to green (on). Slide the International CDMA…
URGENT!! Help calls
I’m in Portugal and unable to make calls anywhere to US as well as Verizon. I have travel pass and I was able to make calls and now suddenly I can’t. I have full bars and 5G.
Training resources for international and Tier 2 support
Working in a support role for another company, I am obligated to share feedback on the extremely frustrating experience that I had with Verizon Support yesterday in hopes that changes can be made to improve the customer experience. My partner has been using a pre-arranged international TravelPass since last week, with 2…
Overseas and unable to contact Verizon by any method at all
Please help me work out how to contact Verizon. I'm currently in Portugal and have the Unlimited Ultimate plan. If I try to call any international number I get a message saying "outgoing calls are not permitted to that number. please contact customer service" If I try to log into the Verizon website on my laptop it refuses…
international plan mobile hot spot
We will be traveling to Europe for 3 months in June 2025. We were going to purchase the monthly international plan, but when we called support and inquired about mobile hotspot we were told it is not available/included with the plan. We need to have this feature. I then came across a discussion which says it is included. I…
USVI Travel Pass
I had this happen to me a few weeks ago. It was fine on St. Thomas, USVI, but we went over to St. John for a week. Shortly after arriving, I got a text saying Travelpass was activated on my wife and I’s phone. It said it was for British Virgin Islands and we did not travel there. We didn’t even bring our passports with us…
Billing issue for travel pass
I have never been so frustrated in my life than I am with Verizon. Literally the worst customer service EVER. I switched plans right before leaving for Europe and was told on the phone by a rep that I would get 10 days of the travel pass free and after that, I would be charged $6 per day. Got back to a $414 bill with every…
International Calls between Europe and United States
We have 3 lines and 1 line will be traveling to Europe. Do we need the $100 international plan ONLY on the traveling line? We want the 2 lines here in the U.S. to be able to initiate calls and texts to the line in Europe. Does that mean those lines also need the international plan? I'd love to hear from anyone with…
International travel with Unlimited Ultimate to a country that does NOT have a travelpass or international monthly plan
Hi, I am traveling to Lebanon. When I go through the international trip planner, it shows that for Lebanon, travelpass and the $100 international monthly plan are not available. The only option available is pay as you go. Will my Unlimited Ultimate 15GB of data and unlimited talk and text work in Lebanon?
International travel plan
I'm traveling in Europe soon. I signed up for the $10/ day plan but would like to change to the $100 for one month plan. How do I change it? Thx
Issues with International travel plan
Hi all Has anyone had trouble getting the $100 International travel plan to work? I have a business account and I could not got it to work after many phone calls and trying everything we could think of. Using IPhone15 if it matter. We have tried every reboot, airplane mode, and roaming thing they suggested. This was mainly…
Verizon Customer Support
This isn't really a question...more of an attempt to bring awareness to Verizon's inability to provide actual customer support. Be curious to see if anyone at Verizon picks up on this and implements change. I recently added a 1 mth Int'l Plan to my step-daughters line ONLY as she was traveling to Italy for spring break.…
Travel Pass Information
Maybe I'm just stupid, but offering an international travel pass for $12/day unlimited talk text data and then charging your customers $500 in extra international charges for using said talk text and data INTERNATIONALLY is absolutely misleading. Only after being connected and put on hold multiple times because even their…
esim and travel and text messages upon return
Hello. We use a foreign esim when we travel for internet use. This requires us to turn off the Verizon esim in my Apple iphone 11 and switch to the foreign carrier. Upon our return to the United States I turn on the Verizon esim associated with my phone number. I then receive notification of the phone numbers of those who…
callfromamericansamoatohonolulu
Can i call from american samoa to honolulu free
International roaming
I have an iPhone 15 and I’m traveling in Australia, I have the $100 month plan for international coverage here it is showing that I have connection to cellular data. I have restarted my phone. I have reset my network settings. I have done everything they’ve told me and called multiple times and been on the phone with them…
Data Overseas stopped working. Locked out of account. Error on password reset
I've been travelling overseas for 2 weeks. This morning, data stopped working. No idea why. When I tried to log into my account, is says that it is locked and that I need to reset my password. When I click the link to reset the password, I get an error "unable to process request" Case ID ***** Both USA and International…
Global Calling Plus: International Calls from Galaxy Watch?
I want to make international calls from my Galaxy Watch on Number Share. Can I call unlimited minutes internationally from my watch if I add Global Calling Plus? The system only lets me add the Global Calling Plus feature to my phone line so I want to make sure.
Costa Rica no service
I purchased the $100 international monthly plan for a trip to Costa Rica. The device will frequently show it has full bars with the 'R' for roaming, but will not have any access to mobile data - no internet, no messaging, nothing. I have restarted, I have connected manually to local networks (LIBERTY, for instance), and…
Unlimited Ultimate Travel Plan
* I have Unlimited Ultimate plan and my global choice is Bangladesh. I am traveling there for 3 weeks. I was wondering since i have Unlimited Ultimate plan, what are the restrictions i have there? Can i call and receive US numbers from Bangladesh using my phone? Can i also call and receive local numbers there? Will that be…
international plan no service
In Thailand no cell service!!
Block International Roaming
I travel frequently between the U.S. and Europe. I am not interested in paying $100/month for an international service plan or $10/day for a . I want to be able to either: (a) block international roaming on my Verizon line while in Europe, or (b) force my Verizon line to choose VZW Wi-Fi as the default network. I have…
International plan "cannot verify compatibility"
We are leaving for Australia in 10 days. When I went to get international plans, both of our iPhone 13 Pros said cannot verify compability, but my kids' iPhone 13's were fine. Why is this. Is there a way to verify that both of our iPhone 13 Pro's will work on our trip?