Services & Perks (Archive)
how to view text messages with verizon online
Is it possible to view your text messages through the verizon online account?
Home offers/$200 gift card not loading
I got an email that I had benefits to redeem in my Verizon account, promoting the gift card. I went to the Home Offers page and I see 4 tiles. I click on the “$200 Verizon gift card” and the next page never loads. It is just an endless loading circle. Did this happen to you? How can I still get that gift card benefit?
Verizon fraud
Verizon has literally almost made it impossible to file a fraud claim even with a full police report. I have been a police officer, my entire adult life I was treated like an absolute criminal six weeks later I’m still dealing with this. Their online fraud report refuses every document they request, including photo IDs and…
Account ownership problem
I am the account owner as I have paid for the lines and opened up a new account with Verizon in December. When I log into my verizon it will not let me login as the account owner and only as an account member. So now I can't change my plans if I want to or make purchases and I can't view any of my receipts. I can't access…
Unrequested authorization codes being sent to an account manager's number.?
Hi. My son is receiving authorization codes from Verizon. No member on our account is trying to do anything at all especially anything that could generate this. They are totally not initiated on our end. Example of texts received: "Verizon msg: Your authorization code is (6 digits). For the security of your account,…
How do I find the compass on the Verizon app?
How do I find the compass on the Verizon app? That I use to walk around the house and find where the best signals coming from.
Chat Transcript
I just completed a chat. I specifically asked about getting a transcript of the chat and the agent told me I would have the option to save the chat once it was closed. That turned out to not be true. Just a week ago I was able to copy and paste another chat. Today, that would not work. There needs to be a way (other than…
Cannot download Verizon Cloud App for Windows
Hi! I Have signed up for Verizon Cloud because it was offered free when I got 5G Home Internet. I cannot get the Verizon Cloud app for Windows to download. I have tried multiple browsers on multiple Windows computers and it times out every single time. I have spent waaaaaaay to many hours on this. Can anyone help? This is…
Verizon Cloud Unlmited
Like many items I read tonight, I am unable to come up with a solution. I am a subscriber of 5G Home Plus that is supposed to come with Verizon Cloud Unlimited. I have downloaded the app to my windows desktop and have failed at accessing it. If this is indeed included in the package, I would like to utilize. The FAQ's…
Cloud app and cloud web access issues
Installed cloud app and uploaded pics and docs. When access to the app, I can only access Home which shows recent uploads. I cannot access other tabs in the bottom. How can I fix and make this app work? Also tried to access cloud website. Manage photo instruction says navigate Account - Services & perks - Verizon Cloud.…
Hulu not working (part of Verizon’s Disney bundle)
I’m having the same issue as many others - Hulu just stopped working and says I need to re-subscribe / start paying for a service that is supposed to be included in the Disney bundle as part of our Verizon package (Disney and ESPN still working). ..Kermit
Software update installs games
I am SO SICK of getting the runaround from Verizon about this issue - I have called, I have texted, and every time they say it's fixed but it isn't! EVERY SINGLE SOFTWARE UPDATE FROM VERIZON INSTALLS **UNWANTED** & **UNAUTHORIZED** GAME APPS! Why, Verizon?! Why can't you fix this? Why do I see SO MANY complaints about this…
$200 Gift card for 5g internet
Has anyone actually ever gotten the Verizon $200 gift card for switching to the Verizon 5g internet? After calling multiple times, all I've gotten are promises and I fulfilled all terms to get it .
Cloud with 20+ Years of my life Just GONE!
Hello, we have been Verizon for 20+ years but the last year we barely have service in our area with even an extender. I figured it would be worth trying another carrier at least so we sent 3 lines to another and added a new one on Verizon due to a previous contract we need to honor. I made sure I did everything to be able…
Unable to use our
We recently purchased Verizon Home 5G Plus which came with Verizon Cloud Unlimited for 5G Home Plus. However it seems the cloud plan got allocated to the line assigned to the home 5G hardware which we do not have any kind of account credentials for to log into, as such we have no way of actually using our Cloud Unlimited…
Recover prepaid cloud
How do I recover my prepaid cloud now that I'm on postpay if I don't remember my old user ID from prepaid?
Cloud storage
I keep getting texts that say my Verizon cloud account will be closed if I don't upgrade. There is nothing else in the text, no names, nothing. Is this spam or phishing or? The money for the cloud is automatically taken out every month. HELP PLEASE?
Lost phone
lost phonr, verizon access to photo and docs, how?
Cloud
* I wish to no how to recover my cloud and find old pics
Verizon Cloud restore
Has anyone had any luck having their cloud restored? I was trying to merge the 2 cloud accounts on my plan and i removed the cloud service from my line. Everything disappeared. I went right back in and restarted the service but everything is still gone. I tried support but they werent sure if it would restore.
verizon cloud crashes
the desktop app for windows 10 crashes. it never loads and i cant even click on the "sign in" link. issue occurs even after i do a complete windows 10 reinstall. the app would be easier to use if a ftp connection option was included
Why do we not receive Wireless Emergency Alerts?
Wondering why none of our 5 phones receive Wireless Emergency Alerts - none? This is 3 Samsungs and 2 Iphones and none of them receive alerts? The settings are turned on for all. I also have a T-Mobile Samsung and it just received a flash flood warning but none of our Verizon phones received anything? We are in a potential…
Verizon Cloud
3 days ago, I switched from Verizon Wireless to another carrier and ported over my number as well. (due to service issues). My Verzion account is supposed to be still active until March 1 I now realized that I did not move the many family photos that I had on the Verizon cloud off. Is there a solution to this issue ? If…
Verizon Cloud app not playing audio files
Per title, Verizon Cloud is not playing audio files. I can open app and navigate in it no problem, including seeing my music file / playlists. But if I try to play a song, any song, it just hangs. Song length shows "0:00" like it never actually accesses the file. Issue started yesterday, intermittently at first. I thought…
Why isn't my automatic cloud backup working?
I have all my settings on my Samsung Galaxy A53 set as instructed to have my photos, contacts, etc. backed up nightly, yet whenever I look in the Cloud App the backup has not worked, and I need to initiate it manually. Any ideas on why that might be?
Verizon Cloud
How does Verizon Cloud work? Does it help me free space on my mobile device?
Downloading Pictures from Clound in Bulk
I am going to change cell providers and want to know (1) how can I download and xfer about 10,000 pics from my Verizon Cloud Can I keep Verizon cloud and satill switch to a new carrier...and how? Thanks
Private cloud photos
Private cloud photos not letting me in even after resetting password
verizon cloud private folder
I keep getting bounced back to the get started page when I enter my pin for the verizon cloud private folder. I just set it up today, does it take time to authenticate?
Verizon Cloud
Trying to back up files to Verizon Cloud from iPhone 13 Pro. Backup started a few days ago, got some files transferred. But I’ve been busy and haven’t been able to let the app do its thing without closing it for a few days. Tried to restart the back up again tonight. When I open app, it tells me I have XXXXX files to…