Billing & Payment (Archive)
CMR
I have been basically harassed by CMR whom identifies themselves as a third-party subrogation company for Verizon. CMR is demanding and threatening action against me for a total of $738.55 for a Verizon covered and provided service. I have contacted Verizon numerous times and told by Verizon agents, I DO NOT OWE ANYTHING.…
Verizon Correspondence Team Has Not Replied
I submitted a written correspondence to the Verizon Correspondence Team in October 2023. I still have not received a reply. Please advise on next steps as this is already a completely unacceptable situation that Verizon has put me in with an even more unacceptable response to the issue.
Using Switch Rebates to pay Verizon Bills
Hi, I am trying to use my switch rebates to pay my bills. Is there anyone who can help me?
How to get copies of archived bills? With calls included.
VERIZON REFUSES TO SEND REFUND
We over paid 149.99 and closed our account in DECEMBER 2022. We have called SO many times, spoke to numerous managers, in attempts to get our money paid out and each time they say they are sending a card or check and it never arrives. Each month I continue to receive a statement with a negative balance of 149.99. I have…
got a email saying i owe 132 dollars by January 2 2024 but says current bill is -132?
So today i got a email saying 132.54 dollars by January 2, 2024 but when i check bill history and current bill it says -132.54 and 132.54 CR? idk, this has me super confused especially since i always pay my bills and usually pay ahead of time. can someone explain this to me? should also state that my bill is only 30…
Billed for Month when the line/account is not even opened
Hi, i got new number/line with verzion on 29th Nov. But i received a bill from period of Oct 29- Nov 28. Wondering why is that i have to pay for some postpaid connection a charge for period which i didnt use. Can some one help?
Offered $830 trade in and now they receive it and adjust to $80
Needless to say I'm livid. They say it was returned outside the offer window. The first box didn't arrive so I had to be sent another. This is utterly unacceptable. The phone is worth $500 if I sold it on eBay. How do I cancel the upgrade and move all my lines? I have been paying around $400 / month for 10 years and this…
Verizon Customer Service
Verizon billed me for over three years for a service that I had cancelled. In July 2020 my fourteen-year-old got a memorable physics lesson when his cell phone ejected 110 feet from his pocket while on a roller coaster. His phone and SIM were annihilated. I cancelled prepay services on that device, got him a new phone and…
Return Processing
Hello. I recently had a mixup with my upgrade, which resulted in me having to return three apple products. According to email, these items have arrived in Texas and refunds are being processed. I am no longer able to track them or access their tracking information. How long now will it be before these are removed from my…
Credit
On November 8 I called Verizon to request a credit for some international calling on November 13 my request was granted which I have a copy of it stated that I would owe nothing on December 7. On November 19 I got a statement that says my bill would be $330. What happened to the credit that I had . I understood that my…
Why is my service so messed up?
I’m having issues with Verizon I’ve been on the phone for hours getting the run around. My phone has been shut off twice They are so sorry and apologize and then I just get connected to different people time and time again my replacement phone was lost then it was found but they charge me for it. Give me a credit then have…
Mobile + Home Rewards savings error**please fix**
I have the below error for more than one month and countless hours talking with the reps. Verizon should up the customer service game, every time I call they made me enroll via the text link, via the app, browser, steer to Fios customer service, and each takes more than 1.5 hours. It’s beyond frustrating “Mobile + Home…
why is my bill high this month›
this months bill is high. can someone please help with the explanation.
Verizon Visa Autopay Malfunction
Hello! I have the Verizon Visa and I had it set to autopay the minimum payment on the 5th ever month. Well somehow my autopay got updated WITHOUT MY CONSENT to draft the STATEMENT BALANCE. I DID NOT CHANGE THIS OR CONSENT TO THIS!!! I spoke with a representative and they told me to call back in 7 days which is when they…
"PIE Server Down" message
I've just tried to pay my bill the way I have for years now. However, I'm now getting a "PIE Server Down" message. Used multiple browsers on multiple devices. Cleared the cache. Turned off VPN. Makes no difference. I see on here that people have the same problem but there is no solution and the threads are quickly…
Taxes
How are perks taxed? At the same rate as the rest of the bill(if so possibly not worth having)?
Customer service
Called with a billing issue. Was over charged a second month extra charges. Called customer service to get corrected and got additude and smartbut commit from customer service. Just telling me the dates my account was billed. Like I can't read a statement, and continued to correct me on how I didn't know how and when I…
Billing
We bought an iPhone13 & an iPhone Mini 25 months ago. We were told that after the trade-ins our monthly bill would be increased by $25 each, $50 monthly, for 2 years to pay them off. Now our bill has only dropped about $12. Why hasn’t the bill gone down $50?
The worst customer service
I have spent almost eight hours of my time trying to change my phone plan and then to have the errors corrected that customer service made with it. My bill is wrong, although I paid my November bill my bill states I did not, the amount of my bill is wrong, my employer discount was not transferred and I have been tossed…
Sales complaint
My bill is outrageous and I don't even have phones that are good or my children on the same plan. Customer service states there's nothing that can be done about sales people in Verizon stores. A few months ago I became a Verizon customer. I asked the sales people to show me the actual total of my future bills including any…
Fraudulent Account Take over
Someone took over my account through a migration to their phone. Stole significant monies from my bank account, tried to open a Lowes account, and purchased a new IPhone 15 which was charged to me and is now past due. Then they migrated back to my phone a day later. I have emails and receipts from Verizon documenting all…
Verizon trade in promotion
I am a Verizon customer of 15 years and have had a terrible experience recently. I was sold on a promotion to trade in our old devices (2x iPhone 12, 2x iPhone Xs) for 4x iPhone 14s. The promotion was that the trade-in values of all phones would equal the cost of each new phone ($800), which would result in no incremental…
Smartphone line access
why am I paying Smartphone line access
I need help from a Supervisor or Manager - no one can seem to help me
I've been dealing with an issue now for over a month. I ordered a new phone from Verizon that I have a dual sim on and transferred 2 numbers from AT&T. I have a total of 4 lines. When I ordered the phone and activated it, it put 3 of my lines on one account and 1 of my lines on another. I tried to fix it that day but was…
Text
Can you read your text from your bill or online
unable to troubleshoot bill in person
Recently added a line and was scrutinizing my bill. Realized that there is an extra watch listed on our bill which doesn't exist. Made an in person appointment to get to the bottom of the issue. Was told by the store manager at a Verizon store that they could not do this in person, that this can only be done over the…
Monthly charges for free phone and monthly credits
I took advantage of “free phone” deals at black friday and switched 4 lines from another carrier to verizon. As soon as my lines were ported I also signed for paperless autopay .. Based on that I expected to see the advertised plan price of 120+fees and taxes on my monthly bill, but right away I see on my verizon that owe…
Issues using gift card to paying bill
I was told when I signed up that I could use the Verizon gift cards that I would receive for paying my bill. When I tried to do this I got the message " not eligible for split payment". Customer service told me they could not help me. I am frustrated because this is not the first time I have had issues with items from when…
Fraud on my account
There is fraudulent activity on my account. I wonder if anyone else has experienced this.... On Nov 12 someone bought a samsung phone and two ipads and put those on my account. Once I got notified on these additions I looked at my mobile app and saw these orders. I immediately called verizon and notified them. They…