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Verizon Credit card -> Verizon Wireless payment
Each month the Verizon dollars as reported by our Synchrony statement are in excess of what Verizon Wireless subsequently shows as being available to apply against the balance for VW. E.g. 12 days ago the Verizon credit card closed and the statement reports $54.32 Verizon Dollars are available as credits. Today I went into…
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Phone trade-in and billing problems
I have been attempting to get my account bill corrected since February of this year to no avail! I have called and sent chats numerous times and customer service keeps “submitting tickets” that do absolutely nothing to fix the issue. Has anyone had issues with getting promotional credits, stolen phones? Or has anyone had…
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Billing upgrade Nightmare since July
I am beyond frustrated at this point. I have spent so much time with customer service trying to resolve this and to date none of the issues have been resolved. I have been a Verizon customer since 2003. I have 7 lines, plus home internet, plus a tablet, plus a smart watch, and the Verizon Credit Card. I am ready to walk…
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Why is my bill so high?
i'v ended my relationship with Verizon after 4 long years . I transferred my cell phone number over to a month by month at the end of my contract May 7,2014. WHY WAS MY LAST BILL OVER $374.00 ? It took Verizon 2 1/2 months to send me a breakdown of my last bill,and I see Why. Verizon is charging me for 1 month of service I…
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Avoiding charges during travel
My wife’s iPhone incurred significant international minutes and message charges from Verizon during our recent trip to Europe even though Cellular Data and Data Roaming were turned off on her phone during the entirety of the trip. She did not initiate any phone calls or text messages, except when we had wi-fi (her phone…
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Verizon is charging me for returned phone and now trying to state the box returned was empty
.I purchased the phone on August 17, tried to cancel the next day, and was told that I could not and to return it. The service was never activated, and the phone never opened. I paid $70.00 in taxes upfront and tried to return to the local Verizon store, and they said I had to mail it back with the return label. After…
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Paid balance owed. Still no service after 10 hours
I paid the balance owed, got the reactivation text but I still don't have service after 10 hours. Can't reach a human. Since my service is suspended any calls I make to Verizon automatically directs me the automated financial services where it tells me I owe $0. Need help.
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Pay Arrangements
The new pay arrangement rules are. Or beneficial to someone who only has a phone through this company. Been a customer for eight years, and going through a financial issue, and Verizon says we can’t help, we can’t give you an extension.
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Lower my bill
I have 3 iPhones on my plan. My bill is around $215 per month. How can I lower this
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Cancelled Service, still getting charged!
I cancelled my business service a year and a half ago and just found out I have been charged $23.10 per month on a card I never use every month since then. When I call, it will not let me speak to anyone as I don't have an account any longer. Before I escalate this with my card provider or a regulatory agency, is the a…
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Billing
Every time I call I get a different answer and even though everyone swears they're keeping records mysteriously no one can find whatever the last records were. I have been payingfor service on three phones and a tablet needlessly since April of 2020. Pretty sure that since my father died he has not been using his phone and…
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FaceTime calling using Home WIFI - charged $60
Why am I being charged about $60 for a FaceTime call that was received on a Home Wifi Network from am international family member. Both our devices were connected to Wifi on both ends, and immediately after the call I received a text message regarding $59.76 in International Calling?
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Collections
Verizon, a few years ago, mistakenly sent me a phone. I attempted to return it to local stores, but since I didn't have an account with them, no store accepted the return. I eventually mailed the phone back and retained the tracking receipt, dated October 15th, 2019, at 11:38 am. Approximately a year later, Verizon…
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How can I reach an actual person to help me pay my bill? October 2023
Every customer service phone number I've tried defaults to a "digital assitant" who ends up telling me "Sorry, can't help" and ends the call. Does Verizon even provide actual customer service agents anymore?
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The issue with line upgrades.
I went to Best Buy yesterday and some young kid who works there messed up my upgrade. Instead of upgrading the eligible line, he upgraded the line that had the device on it that was not paid off. I was sure I was paying for my new phone in full, instead, I paid off my older device. The problem is that I had an $800…
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I NEED SOMEONE TO CALL ME
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Fios and Mobile account issues
Just brought four phones over to Verizon. I cant seem to get the charges/discount correct. The Fios and wireless teams cant talk to each other for some reason, so i am stuck for 6 hours now trying t chat between the two and have gotten nowhere. Does Verizon have an escalation dept that can handle both Fios and wireless?…
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Payment arrangement
I talked to an agent about my past due balance and they informed that if I paid 100$ that then I could pay the rest on October 13th without having my service interrupted. I wake up this morning and my phone is cut off, this is very infuriating as I can’t get a live person on the phone now because of the interruption. I am…
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My Verizon Login - Something went wrong during Authorization code try again later
Seriously. we got all our phones, ports all went through fine. I even got a text you all singed me up for paperless billing, thanks now I will never know my account number if I can't log in. I want to setup up autopay asap and for the life of me this system takes me through all the steps to updated our guest profile, enter…
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Unable to trade in phone after returning new phone
I ordered an iPhone 15 Pro online with a trade in for my iPhone 11. Once I received the 15 Pro, I decided I would prefer the 15 Pro Max. I returned the 15 Pro to a store. When I now go to order the 15 Pro Max, I am unable to trade-in my 11. It says that it is associated with an existing order, even though that order is now…
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Trade In Value Changed
VI traded my pixel for the new iPhone 15 after Verizon offered me an 830 trade in value for my phone. I dropped my old phone off at the store yeste And woke to an email stating my credit was reduced to 140. I never would have traded my phone in or changed my phone plan if the 839 was not offered. I want my old phone back…
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Billed for returned equipment and did not get refund on old phone trade in.
I got a s23 plus but ordered a s23 ultra, so they sent the ultra and I sent the plus and my old trade in to them in same box. They say they got my trade in but never gave me the refund and they said they didn't get the new plus phone that was in the same box. I've called 6 times. This was suppose to be taken care of. Now…
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Prepaid refill card
One of the first bills you pay when opening a new Verizon line is the month-in-advance service fee (Isn’t that the very definition of PREpaid?) Looking at the number of posts- some with disastrous results (large sums of cards/money bought by a well-intentioned grandmother for example) - and the cards (which often contain a…
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Prepaid gift card
I have a standard account but accidentally bought a prepaid refill gift card. Can I use this to pay on my regular bill?
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Waiting for Promotional Credit
In March, 2023 I purchased two new phones and one watch at the Verizon store at Ridgedale Center in Minnetonka, MN. We were informed of the promotional credit that we would be given on three devices, two phone and one watch. We then received two boxes with pre-printed return labels on them. We packaged everything up (one…
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International Plan charges not removed since April
We traveled to France in April so I added the $100 per month share to three lines. As soon as we returned I canceled the plan on the Verizon website. We have not traveled outside of the U.S since so obviously we are not using the international plan,.The next month I was still charged $300 more than usual. This has gone on…
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Promo credit still not applied after 7 months
This issue has been ongoing since February. The MyVerizon app offered me a promo to trade in my two iPhone 11s for $800 credit each. I called customer service to walk me through this process to make sure I did it correctly and it all went smoothly, or so I thought. They got my ups labels to me by email and confirmed…
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stop charging for international plans over and over when they are needed for only one month and it is set to that on the phone.
verizon keeps on charging me $200 a month extra for international plan even though I used only for one month and even though their employee changed the setting to stop charging the international plan, every month my bill is up 200 dollars and I keep calling and no one is able to stop it. Verizon either totally incompetent…
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Is anyone else getting charged the $12 fee for the 12GB shared data plan?
I have been getting charged a $12 fee for the 12GB shared data plan "Due to rising operational costs" since 7/19/2022. Per the following link, it only mentions the Shared data plan 5GB and 10GB. There is NO mention of the 12GB or greater plans. I have since been able to get a credit for the fee for this year, and now…
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Billing
Why is my bill $12 more next month?