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verizon dollars
I have $75 Verizon Reward Dollars on my Visa card to apply to my Verizon bill. However, after speaking to a "live agent" he was unable to assist me. The option to apply my dollars to my bill that he suggested IS NOT an option online or on the app. Can anyone please help me? Thank you
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Service disconnected after returning a phone
Hi everyone. I purchased a phone in April. The phone I was using was horribly damaged and I ended up with 2 phones by accident. So I returned the 2nd phone properly through the app. Verizon emailed me the return info which I gave to the UPS store and they shipped it for me. Once shipped, the app updated and all I was…
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Pricing
My son has one line/one phone, with Verizon. He was told it would be approx $35.00 monthly. Then the bill arrives with a $104.13 total. And next month will be more it is projected. One time charge $2.20, Plans $96.00, Apps and add-ons $17.00, Surcharges $4.43, Taxes and gov fees $1.24. He had a one time credit of $16.74…
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What is this account? I didn't open it and I'm getting a collection notice but no Verizon bill with details
I was billed by something from Verizon and it was sent to collections without my knowledge even though my number is under my Uncles account without having been notified and it's been negatively affecting my credit score since. I only just now found out via a credit score report after noticing it drop significantly Someone…
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Paperless billing
Can I sign up for Paperless Billing without auto pay?
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Sorry we are not able to process your request at this time.
I am unable to sign into My Verizon. It keeps saying "Sorry we are not able to process your request at this time." every time I even attempt to login. I really need to access my account and get help with cancelling my Travel Pass because I am currently overseas and I do not need it. Please reach out!
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Customer Service
I have been with Verizon for the last 10 years and for the first time had to do a bill dispute which was handled very badly by the agent and his leader that I am moving my service to a different network by June 1. I did not have to deal with Verizon's Customer Service until now and if I had known that it is this bad, I…
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Why is it seemingly impossible to speak to a live agent - not a poorly designed chatbot?
I tried to sign in my account and as an end result, needed to reset some of my basic info, such as zip code - which was evidently wrong as I've been a customer for many years and it has changed a few times. The online account access was cancelled but I was unable to sign back in because my zip code was wrong. SInce then…
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Gift card disappeared from my saved payment methods
I had a gift card saved as a payment method in my account but when I went to use it only by debit card was listed. It originally had $350 on it and I used $50 to pay a bill in May 2022, I haven't used it since. There was $300 left on the card. Can customer service assist me in finding it? I have the last 4 digits and of…
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Lost rebate gift card
I received both my gift cards but I cannot find them. I had them saved as my payment method but when I went to use them only my debit card was on, I had used $146.78 on the gift card.
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Earbud Black Friday || Rebate Unpaid
It's been 6 months since I purchased two new Iphones, two new apple Watch SE's, and two Beats Fit Pro's, and I still haven't received the funds/credit/debitcard/money that would make the two Beats Fit Pro's free. Can someone help me here?
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Service interruption before due date
I got behind on my bill and my May bill totaled over $900 (3 months). I paid $660 this billing period and the remaining balance is less than just my May bill total. I had a promise to pay created with the due date of May 30th before I paid the $660 and stayed in effect and wouldn't let me cancel but I didn't care cause…
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verizon dollars
I am earning Verizon Dollars by using my Synchrony Verizon VISA card. I no longer see an option to use those Verizon Dollars to offset my bill payment, (or do anything else with them, for that matter).
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My First Verizon Bill is 4 Times what I signed up for!
On 4/22/23 I signed up for 4 lines of Unlimited + via Austin in Sales. The rate was $30/month per line, comprised of a $45/line charge minus a $10/line/month for 3 years sign-on bonus, minus a $5/line for autopay. On 5/20/23 I received my first bill; $538! After 1 1/2 hours on the phone with Customer Service, they told me…
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UPS lost two trade-in phones & Verizon is not helping
As I have seen from other members of this Verizon Community, I too am having issues with Verizon because UPS lost two traded in devices. I traded in three phones; each one was traded in for a $1,000 off promotion towards a new iPhone 14 Pro. Verizon gave me a QR Code for each phone and they were to a UPS Store near my…
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CUSTOMER SERVICE FAILURE - NO ACCOUNTABILITY - 21 Months and still waiting
Sept 2021 - I add an new line and trade in a ZFOLD2 with the promise of a $800 bill credit or whatever to make the payment on the new phone reasonable. Oct 2021 - I call to inquire into the promised credit that still has not shown up, am told to wait 1-2 billing cycles Nov 2021 - I call, again, to inquire into the promised…
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Pay by check
Can I pay by check?
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Auto Pay
I have been trying to un-enroll from Auto Pay since March. Each time I talk to a representative, they tell me it’s been taken care of. But yet, every month, including March, money has been debited from my checking account. And each month, I call and it’s the same story over and over. This month, $307 was taken from my…
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Tablet not free
So back in march I ordered my daughter a new Samsung s23 as it had 0$ due monthly and the sales guy said there was a Samsung tablet also 0$ monthly- I knew I would have to pay activation fee and line fee . I agreed and signed for the tablet then it was back ordered for over a month. Not a big deal until I started getting…
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i need a transcript of issue with live agent chat
I have a very simple issue that I'm sure happens to thousand of customers each day. My auto-pay debit card had recently changed, and I did not have time to go to verizon and change it before auto-pay tried to pay and it got rejected...therefore i received an email alert today. Naturally, a multi-million dollar company…
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Final bill
I need a copy of my downloadable final bill and am being denied access to it. I don’t understand after over 15 years of service this is the treatment that customers receive. I am trying to see how much is owed as I am in the military and moving to Poland and don’t want to have a bill appear 3 months after it is due. Any…
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Upgrade Fee
I was told at the Verizon store that I can get a free $0 upgrade phone, because my old one staopped working, and that I would just have to pay the Upgrade fee. That was fine, but I just checked my bill, and still says I'm being charged $11/month to pay off my phone that I owe $400. Does anyone know how to fix this?
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Unlink old Fios account from mobile account
I need to unlink my old Fios account from my mobile account and link my new Fios account in order for the Mobile + Home discount to take affect. A rep at a local Verizon store claims that he did it, but it doesn't look like he did. Is this something I can do myself or do I need tech support to do it for me?
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Why won't Verizon remove the wrongful charges off my bill that was generated by their app placing an order
Verizon App placed an order I did not want, while I was browsing. I called immediately. It has been almost 10 days. I have spoken with more than half dozen customer reps. Every Rep has claimed the order was canceled, and I should have received the reversal of charges and a confirmation of cancelation (all I got was a text…
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Can't log into myverizon account because I keep getting "Sorry we are not able to process your request at this time." error
Hi there, I need urgent help accessing my Verizon account to pay off my Verizon Bill. For hours now I've been trying to log in and every-time I do, it just gives me the error "Sorry we are not able to process your request at this time." I've tried everything changing browsers, clearing my cache, restarting my laptop.…
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Verizon Visa for Auto Pay
If I am already enrolled in autopay for my cellphone bill via my checking account (I receive $5 off per line) and I have paperless billing, is there any benefit to me switching the autopay to my Verizon Visa??? Thank you
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$200 Rebate Switching
After Reading all these I've come to decide that this is a promise that it's given to people that it's not kept.i got online in order. To phone which they sent me the wrong one so I had to take the phone to a store and I've got another phone there so no matter what way. You look at it. I qualified.
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Not able to log in to account
I'm trying to log in to my account because I want to suspend my data plan as I am out of the country, but I had forgotten my password. I tried to reset, but I kept being taken to a page that said "Sorry, we are not able to process your request at this time.". I called customer support and chatted with an agent, and the…
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City Trans Priv Surcharge
I am being charged a Tucson City Trans Priv Surchg @ .95 a month. I do not and never have lived in Tucson, AZ. I ordered and paid for my phone online, and picked it up in a Tucson store. Custom service stated I have to pay the surchg due to the location of pick up and I think this just smells a bit off. How can I go about…
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Unacceptable Runaround--"Buds on Us" Promo
Never have I experienced such a runaround as I have with this promotion. I am truly disappointed that Verizon seems unwilling to honor the offer that they so enthusiastically promoted during my visit in November 2022. I have visited various stores, spent hours on the phone and on social media looking for answers--and the…