Billing & Payment (Archive)
International Plan charges not removed since April
We traveled to France in April so I added the $100 per month share to three lines. As soon as we returned I canceled the plan on the Verizon website. We have not traveled outside of the U.S since so obviously we are not using the international plan,.The next month I was still charged $300 more than usual. This has gone on…
Promo credit still not applied after 7 months
This issue has been ongoing since February. The MyVerizon app offered me a promo to trade in my two iPhone 11s for $800 credit each. I called customer service to walk me through this process to make sure I did it correctly and it all went smoothly, or so I thought. They got my ups labels to me by email and confirmed…
stop charging for international plans over and over when they are needed for only one month and it is set to that on the phone.
verizon keeps on charging me $200 a month extra for international plan even though I used only for one month and even though their employee changed the setting to stop charging the international plan, every month my bill is up 200 dollars and I keep calling and no one is able to stop it. Verizon either totally incompetent…
Is anyone else getting charged the $12 fee for the 12GB shared data plan?
I have been getting charged a $12 fee for the 12GB shared data plan "Due to rising operational costs" since 7/19/2022. Per the following link, it only mentions the Shared data plan 5GB and 10GB. There is NO mention of the 12GB or greater plans. I have since been able to get a credit for the fee for this year, and now…
Billing
Why is my bill $12 more next month?
How to cancel trade in promotion
I ordered and received a series 9 Apple Watch through Verizon. I submitted my old Apple series 6 Watch for the trade in promotion, but have not sent it in yet. After finding out my older series 2 is also eligible for the promotion I went to the Verizon store but they were unable to cancel my original trade in so that I…
Give me my trade-in or give me my phone back (you won't)
This is the text I got on June 2nd: Hello! It's Verizon with an exclusive upgrade offer. Trade in a qualifying device (even if damaged or broken) for $700 off iPhone 14. No plan change req'd. Visit a store m.vzw.com/Stores. Call 800.319.2482 or click m.vzw.com/iPhone14 (data charges may apply). $700 Trade-in/promo credit…
I just stopped helping friend pay for account.. consequences for me?
About 4 years ago, I helped a friend open a Verizon account and gave them my debit card for the monthly payments because my friend is impoverished and disabled. She's been spending far more money than she agreed to on premium services /additional devices, and won't stop, so I cancelled the card Verizon was using to pay for…
Wireless - New Connection Credit Issue
I was in ATT and I started chatting with Verizon agent on the Unlimited plans and the amount that I need to pay per line for my 8 lines. The agent provided all the details in chat and provided me the credits that will be applied. The agent said it takes 2 billing cycles to get all my credits and as of today( 3rd billing…
They say I'm on cash only account but
I was told I'm on a cash only account but I'm able to set up auto pay on the app but over the phone reps say I can only do cash. Should I talk to the store I went to about this? Seems like I have been having problems this whole first month I've had Verizon. The gentleman who set up my account told me I had the max…
Zip Invalid Even Though On File In Banking Its Correct
My payment information literally works everywhere else, and then when it wants to go through it says that I cant add anymore funds for this cycle. Can YOU PLEASE HELP ME.
Loss of trade-in credit with Device Payoff
I would like to payoff my device (currently about halfway through the payment schedule) but the advertised payoff amount does not include to trade-in credit for the device I traded in. This was also confirmed by an agent when I called, stating that the credit was only valid for monthly payments. I'm trying to find where…
Still not receiving credits for "free" devices
I opened a new account with five new lines on 4/1/23. For two of the lines, devices were purchased on verizon.com as part of a "free" device promotion with the understanding that I would be charged monthly for the devices while also receiving credits for those payments. I have read that it may take 1-2 billing cycles…
New Customer
How can I be charged for a month's of services prior to me becoming a customer? I received my phones on Sep 14, 2023 and activated one of them. However my bill I received is for the billing period of Sept 8 - Sept 13. How can this be possible?
Device payment buyout charge
Context: We moved a number from one plan to another, but the device remained on the same plan. The device remained on the same plan that it was originated on, and received a new number immediately. Again, no device was bought out as the device remained on the plan. Problem: We had a $500 charge show up on our monthly bill…
Verizon Dollars Disappeared
How do I go about getting my Verizon dollars reinstated. My Verizon Dollars have disappeared as well. Talked numerous times to Verizon with no success. They keep blaming the credit card company. I keep getting the run around. The last customer service representative was almost rude telling me my dollars were correct at…
Cannot access account: Sorry we are not able to process your request at this time.
Can’t reset my password — regardless of device or browser, I receive the error: Sorry we are not able to process your request at this time. How can I access my account? I am abroad and would prefer not to call, but this is time sensitive. Is there a chat function I can use to reach someone? unable to review my bill /…
Refund
in august 2023 I received notice my payment had not been received so i called to make a payment, they took two payments and my checked cleared the bank a couple days later then they took another partial payment for a total of 861.33 for august i owed 247.33 i have been on the phone fir over 16 hours i drove 16 miles to…
Issues with Bill - Loyalty Discount not being applied despite promises
I received a text offer for an additional $10 loyalty discount back in early February of this year. This would have taken the monthly discount to $35. I called as instructed in the text to activate the offer. However, the additional discount did not appear on my bill. I called back later on the year and was assured it…
Verizon Refusing to Honor Quoted Price
I signed up for Verizon on July 11 after being told that my monthly payments after all discounts (military & autopay) would be $80 for 4 lines. My first bill showed that I was being charged $120 so I called and asked about this and told them I wanted to cancel if they wouldn't honor the price I was quoted. They told me to…
Online Billing Not Working
For several months now, whenever I enter my credit card info to try and pay my bill, it displays the message "PIE Server is down". Really helpful. Trying to pay via chat is also pointless. I click the submit button, but nothing happens. It's been over a 30 minute wait to chat to an agent when the wait time was listed as…
No Service at Store
Ensure your folks at store at 2191a Winchester Rd, Huntsville, AL 35811 have customer empathy when one employee obviously caused me a $400 error months ago. I was told that I would have to see that person to address my issue. None of these employees at the store today wanted to help, particularly a middle aged white male,…
without using home 5G internet service they sent me $223 bill
I purchased the Verizon 5G Home internet from door sell girl, but from First day box is not working and they charged me $223 without usage. multiple times I called customer support to send me a returning label. they said every time that I would get a label within the next 5 working days but still have not received the…
Mobile + Home issue
I am getting the following error when trying to enroll in Mobile + Home discount: "Looks like something went wrong with your discount. Please call customer service at 1-800-837-4966." After spending multiple hours over the phone and chat - the issue still persists. Is there anybody here who can help to resolve or escalate…
$200 Switcher Rebate
I switched to Verizon back in October and never received my $200 credit per line, $400 in total. I contacted Verizon a couple of times and still never got it.
Renew my monthly discount as Civil Service employee for USAF
What is the process for civil service to renew my monthly discount on my cell phone and tablet service? We have had it with Verizon since my return to continental America in 2005.
POA
I am a POA for a verizon user. He changed accounts but still owes a small amount for the phone. How do I access his account to pay off the outstanding phone cost if I don't have the full account number, but I do have the phone number. Will the phone number suffice?
Sales Practices
Hello - I’m trying to understand if Verizon has to honor promotions told to consumers during phone sales. In my case, a representative offered me a promotional credit, however, I’m not seeing that promotion on my bill. When I called in, all the representative could tell me was “it’s not documented in your notes”. When I…
Financial
My husband died in March. I called to remove his phone from billing. Agent instead said they would close old account and start a new one in my name. Since April every month I am accused of not paying my bill. It has been paid every month and is up to date. My phone gets restricted every month until I call, wait usually an…
File a complaint
Buckle Up this is a long vent and I’m begging for a resolution to speak with a Live Person that is a Supervisor over Customer Support Supervisors! As a great mom I did the Christmas promo for IPhone trade-ins for our Samsungs. Ok within 30 days I was supposed to turn in old phones. January 2nd death in the family in…