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Charged for whole home wi-fi and don’t have an extender
I have been goi g back a forth with Verizon for MONTHS about being charged for whole home wi-fi I don’t have. They still have not fixed this! Call every month and they claim to fix it. Even put in a ticket and said it was fixed. Well lo and behold again it’s not. I’m over Verizon and this constant fight.
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Verizon continues to deny credit payment owed to my closed account
After decades with Verizon and their predecessors, I ported to another carrier in August. For 3 months after my "final" bill, Verizon continued to bill for several devices which were ported but not removed from the account. In November, I contacted Customer Services by telephone and was assured by Kyle that a credit would…
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Best number to call for customer service
What is the best number to call for customer service?
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Formal complaint to Verizon corporation, FTC and DCA
Hello, I am filling complaints to the Federal Trade Commission and the California Department of Consumer Affairs and I was hoping to file a formal complaint with Verizon corporation as well. I can't find a link to file a complaint with Verizon just a chat link or call. I want this complaint in writing and return receipt.…
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Verizion is an unbelievably, appalling, ghastly, horrifyingly, bad company
Two Verizon sales people came to my apartment door about 45 days ago and offered to sign me up for Verizon Forward internet service at $20/month and $0/month for the first six months. I signed up and Verizon billed me $118 for the first month. Then they billed me $60 for the next month. Then, they finally accepted that I…
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returned phone
returned a phone to store for full refund. I paid full price with a debit card. I got a new debit card. Store advised only way I could get a refund is by check. how long does this take to get a refund check? The store advised 7-10 days. however i'm very skeptical of their knowledge.
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No option to pay off device
Trying to pay off two devices but once I reach the page to pay off it won’t let me.
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Refund
We recently moved from Verizon to T-Mobile. We had three lines, two of which needed to be paid off before we were able to switch. We went to the Verizon store and paid both of them off and then we’re able to port our numbers over to T-Mobile. I received an email today from Verizon saying that I have a bill but when I click…
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billing
hi all preamble: some time ago I traveled to S America and had my card hacked. I called VISA and all was fixed. WHen I called them, the recorded voice said "Operator, we accept the charges" Two weeks ago the charges showed up on my bill. You can imagine! I called Visa and they confirmed that they accepted the charges and I…
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Responsible for a sub accounts bill?
Someone had a "sub account". They asked me to cancel it, knowing they would get stuck with the remainder of what's due on the phone. At first I talked to a live chat Verizon agent and they said I would have to pay for it.. Then I called and the person over the phone assured me that it would not be my responsibility. So I…
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Unauthorized Money taken out of my account
An unauthorized charge of $263.15 was taken out of my bank account on 1/11/2024. My bill is due on the 20th of every month, and had just been paid on 12/29. I paid a late fee as it was past due. I am NOT signed up for automatic payments. My account is now overdrawn and a couple of transactions were not paid because of NSF.…
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Verizon is charging me for a returned phone
I'm complaining with a pressing issue that's causing me significant frustration. I recently upgraded my phone and traded in my old device, which still had a balance of $323. According to the promotion, I expected to receive a credit towards my next bill. However, when I reviewed my current bill, I was surprised to see a…
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I Need bills older than 18 months; when I went to the store, I was asked to contact customer care instead of printing the bills for $5.
Hey Team, I Need bills older than 18 months; when I went to the store, I was asked to contact customer care instead of printing the bills for $5. I spent a whole lot of time waiting to contact customer care, unable to get in touch with any human so far. Can someone please help me? Thanks
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still pending --- Don't see an option to use verizon gift card to pay mobile phone bill
I reported an issue and requested help. https://community.verizon.com/t5/Billing-Payment/Don-t-see-an-option-to-use-verizon-gift-card-to-pay-mobile-phone/td-p/1801162 The issue is still pending, an internal ticket was created (INC013919366) on 2/7/25 which cannot be tracked by us. More importantly, I see another user…
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Not accepting my form of payment
I am trying to upgrade a line on my account and the website will not accept my form of payment. I tried multiple cards and even Apple Pay and they won’t accept it. I called a rep and they sent me links to make the payment manually, but they still won’t go through. I tried multiple cards with the rep and they won’t go…
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Billing
Every month my bill has been incorrect, and there is always an extra charge or wrong numbers!!! Then, when I call customer support, the call always lasts at LEAST an hour. Not only that, I have contacted Verizon 4 - FOUR - times about a $500+ charge on my bill… absolutely ridiculous. I can’t even get anything fixed…
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Billing issue - forever
Two months now and my service will be suspended and now I put request to call me back from Verizon and they didn’t call me back. Wow I’m shocked guys what is wrong with you, this is so unfair you guys charged me for phones I already returned and you will suspend my service??? this is insane I need this to be resolved soon…
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Switcher Rebate
We just switched four phone lines to Verizon at a local Verizon Store on 11/27/2024. We were told that we qualified for a $200 rebate on each line, and that offer is also in writing on our receipt with instructions to redeem it at m.vzw.com/rebatenotification. When I access the site, there are no notifications. How do I…
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Customer service
I was promised a credit by a customer service supervisor for my service in Europe that never worked.Never received the credit on my account. Spoke with another supervisor who said that I didn't call on date and time that my phone log says I did and she would not issue the credit because she had no notes. I spent 12 hours…
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I WANT TO START A CONTRACT WITH YOU GUYS AND YOUR WEBSITE WILL NOT ACCEPT MY PAYMENTS!
So as I said I want to start a contract with y'all online because I can't come into the store, I'm in a treatment facility where we can't leave, so I have to pay it online and I tried to pay on my NetSpend MasterCard and I tried to hook it up to my PayPal as well and it's not taking it for some reason and there is enough…
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Loyalty Discount
I was promised a loyalty discount by one representative and never received it. I called and spoke to someone else who tried to push it through when they looked at the notes and was denied because it is a "lottery." Has anyone else been promised by Verizon, and they did not honor it or have more insight how this works?
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How long to process pending orders (plan change) ?
Monday I (stupidly) called VZW after receiving a text message about saving $10 a line. But I figured I was going to switch to unlimited (from the old 8GB plan with rollover) before my next trip to Canada, so called. Shoulda done it online... CSR put all the lines on the basic - Welcome - plan (I need hot spot). And my…
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Trade in and billing
I paid off my Verizon iPhone 14 from family account & switched phone to xfinity. Then when I saw advertised deal, I switched to my own first Verizon account & traded in iPhone 14 I just paid over $500 to pay it off and was told I wasn’t getting the free iPad & or watch but I would get just over $200 credit for my iPhone 14…
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SUPERVISOR!!
It doesn’t matter how many times i ask for a supervisor, i’m told there are none available! I was flat out lied too. I have the conversation recorded! As i’m typing this i was just hung up on! I just need a supervisor to call me back!! So last month.. I had a conference call with a supervisor and another gal so a there way…
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Billing
Hello, I wanted to share my frustrating experience to warn others. If you're considering signing up for their service, be careful—what they quote you may not be what you actually pay! Here’s what happened: Nov 29, 2024 – I placed an online order for service and was quoted $39.99/month. Installation was scheduled for Dec…
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Verizon not giving me credit for the phone we traded in.
I returned my daughters phone to UPS on 1/7/24. There was a promotion that we could upgrade early and not pay the balance of our phone if we returned the phone and it was in good condition (which it is almost perfect with zero battery issues). On 1/8/24, I received an email from Verizon indicating that they received…
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hoping for resolution
We are a small healthcare business and we are having an unfathomable amount of problems and complaints with Verizon and the way they conduct business. We switched to Verizon for our business phone and internet in the aftermath of hurricane Helene. Due to mistakes made by the Verizon sales person (Ryan) during our initial…
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Billing Issue
Its been two months now and Verizon can’t fix my billing issue. In my bill it says I have to pay $1600 . The story begins when I ordered a gold iphone 16 pro max then I changed my mind and ordered the grey one so I returned the gold one and my old iphone 14. They charged me 1600 for my old iphone and the gold one because I…
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Incorrect final bill
I should be receiving a refund (from over-payment on Dec bill) and instead I have received a January bill for $95.79 I cannot find a way to discuss this as I no longer have access to my account. The issues are way too complicated to explain over the phone. Short summary, Our last 4 lines were disconnected (2 cancelled, 2…
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CASH ONLY STATUS
I have been with Verizon for about a year and a half. Truthfully the service is below par in the area of south florida that i live in....they dont even have home internet wired or wireless. And because of some nonsense with my bank and a chargeback that i didnt even initiate I have been put on cash only payments until may…