Billing & Payment
Phone payoff
I recently cut off a line completely unaware that I couldn't just continue making payments on the device. Now all of a sudden I have a bill I can't afford to pay, even if I make a payment arrangement. Tried to call support but I'm not paying 10 dollars to talk to someone to ask a question about this. If I reconnect a line…
Upgrade credit
After upgrading to iPhone 15 pro max I received a bill for over $700 apparently the $400 plus credit hasn’t been subtracted from my bill call Verizon and 3 weeks ago and they said it will change when it gets closer to your due date “ due date is in 4 days and I’m not paying a house payment for a phone I will call them…
"My Plan" Reflects a Discount That's Not Being Applied to My Bill. Been Trying to Resolve for Close to a Year.
I removed a FIOS router around October of last year and it somehow removed $90 in discounts. After multiple attempts to restore, I conceded to a new $60 discount for FIOS TV (meaning I end up paying $15 more a month to remove a router rental somehow). Now, the $60 discount properly reflects when looking at "My Plan" on the…
Billing error
I agree with you that verizon hasn't been the best. I used to be with verizon, along side my parents back in the early 2000’s until 2023 (2 decades with Verizon). I branched out on my own and got an account for my family, as the service charges were so high I switched over to T-mobile, I had some trouble with them in the…
Disconnected Account and Locked
My account is disconnected because I was out of the country, and I found out that you apparently can't make payments through the app while abroad, which I was not told while mentioning my trip duration to the staff. Now that I’m back, I’m trying to resolve this situation, but when I go to the 'Sign in to a disconnected…
Refund not received
Good morning. I want to express my disgust with Verizon's handling of my sister's account. My sister suffered 2 strokes last October and was in a serious state so my mother and I contacted Verizon to have her phone acct. closed. They agreed they would close it after my mother went into a corporate store and submitted a…
Deployed and unable to pay bill
I’m Active Duty Army and I’ve been deployed for the past 7 months and I’m getting ready to come back to America in 2 months and I owe over 1k in bills to Verizon and my service has been suspended entirely is there any way that this massive bill can be waived under the SCRA as I am currently deployed!? I can’t call or…
Your Mobile + Home Discount Level:Pending
I enrolled months ago, and keep getting this message: Your Mobile + Home Discount Level:Pending Thanks for enrolling! We're still processing your enrollment. No further action is required -- we'll send you an email once your enrollment is processed. Was on the phone last night for a hour, and while I was given a credit,…
Playmore plan but still getting app charges.
I’ve had the 5G Playmore plan since I purchased my phone in 2021. The plan includes Disney/Hulu and AppleArcade. However, since May 2023 I’ve been charged for AppleArcade, and since December 2023 I’ve been charged for Disney/Hulu. According to the current listing for this plan, I should NOT be charged for these so long as…
Trade-In Credit / Promo Not Being Honored
Back in late late May/Early June, I received a promo in the App to upgrade to an Samsung S24+ on one of my lines, which would cover the full cost of the phone over 36 months with a trade-in of a Samsung device on the account. I accepted the offer in the app, traded in my old phone, and received my new phone. Now, 3 months…
Tricked into buying out my devices
I am reposting this because I am not gettin g any assistance. I posted this a few days ago and Verizon told me to continue the conversation via private message. I replied to their message and gave the info that I was asked for and they didn’t write back. Most frustrating. In June 2024, I ported out of Verizon with 4…
Payment method
Once my auto pay has been declined I try to pay my bill the very next day with the only card I have on file and it says I need a new payment method. How do I bypass this and use the same payment method to pay my bill I now owe a late fee And A reconnection fee
Debited acount
I had my account debited by Verizon yesterday. An hour ago they shut my service off. I tried to reach someone to reactivate because they recieved the payment and it keeps routing me to make another payment. It is an endless loop on all the platforms. Chat, Call in, the Verizon App. I am very frustrated. Hope someone can…
Billed for phone I didn’t receive
In June, I ordered a new phone but never received it. When I told Verizon, they said they couldn’t send me a new phone until the shipping company returned the phone to them. This went on for weeks. I told them I wanted to cancel the order. They keep billing me for the phone I didn’t receive. I’ve called numerous times only…
Incorrect Charges
Please correct my account balance. I returned the phone well within the timeframe and my account generated an over $1300 charge that still has not been removed. The phone was received by your dock on July 18. (over a month ago) I have confirmation that you did receive it. I have been given the run around by many agents.…
Service interruption
I recently set up a payment arrangement through the Verizon app, as I’ve done a few times before when I cannot immediately pay my bill. But this time for whatever reason Verizon decided to disconnect my service on the original payment date. I have tried to get support through customer service, the chat, and private…
Customer service
I have been a Verizon customer for 22 years. They were always the best in my opinion. HOWEVER, whatever they have done by outsourcing customer service overseas, revoking Verizon store employees’ ability to access customer’s accounts…..it’s HORRIBLE! I have called 7 different times for the same issue and each call lasts…
Reinstate device payment agreement when come back to Verizon 2 weeks after porting out?
In June 2024, I ported out of Verizon with 4 iphones but quickly came back to Verizon after about 15 days at another carrier because I had a very high amount of unpaid device fees at Verizon. I did not realize this would happen, so I called Verizon immediately upon being made aware of the large amount of money owed and…
Escalation email
Who can I email to get an overbill refund? I have spent over 14 hours over the course of a month for an egregious overbill on our account. Verizon apparently has made multiple major errors on our bill, including billing us for an entire extra phone line for over two years. Multiple agents (more than 10) have agreed it was…
$200 Verizon Gift Card on Us
I have been patiently waiting for the $200 Verizon Gift Card on Us notification, as outlined on my original purchase receipt. I have not received any sort of notification, and going to the website listed just loads up the main My Verizon page. Here is the message as shown on my receipt: Thank you.
Can not make a payment arrangement
I made a payment for my past due balance. I can’t not make a payment arrangement for the current balance
Verizon Support and Billing
Where do I begin with all the issues I have with verizon! How about when I initially signed up for service with a new phone through verizon I was told my monthly bill would be $78 with the device and autopay included in that $78 with a $30 activation fee the first month which was fine. I paid the $78 when I signed up then…
Cannot Log Into Account
I cannot log into my account. I cannot even access the log in page. I have tried on multiple browsers through my mac and through the app on my phone and just get the error message: "We're sorry. We are unable to process your request at this time. For more information about Verizon products and services, visit verizon. com"…
My bill changes monthly
I signed up with Verizon again in January and I'm two steps from breaking up again. Every month I never know what I'm gonna pay fory phone bill. I was told me and my one other line would be $100/month. It's never been that. Always more. Added another line and none of the three of us pay the same from month to month. Make…
billing
First- got a upgrade on a new phone and place the old one in the self address envelope they gave me and sent it off. Only for them to say they didn't get it and cant find it so they would not give me the credits for my bill. Finally, after fighting for a month I was given 73 bucks off. Second- I noticed they had been…
[Resolved]
I asked a question but realized I was confused about the bills charged. Problem resolved and deleted the original message. Thank you.
Travel Billing
Has anyone else successfully managed Verizon billing while traveling overseas? I planned to use TravelPass because all my accounts have MFA by text message. However, I pay the maximum TravelPass bill because I receive spam texts. It is impossible to know when the next $10 text will come in, because they only arrive on the…
Bill adjustments
I was misled by several Verizon sales reps when I switched to a new plan. I was told it would apply to the current billing period. They also said a rep would be calling me back. It's astonishing how many sales reps make promises they cannot verify. Don't believe a word they say.
bill increase
I only have one line have been with Verizon for 3 years my bill went from$80.00 to $104.00 with no notification I looked at Bill details there is no explaination for the $25.00 increase it says my bill will be the same as it was next month $80.00 I'm done with Verizon also the insurance company assurion is a rip also I…
Trade-in credit
Hello, I added a new line in June 2023 at an authorized reseller. I was assured an $800 trade in credit for a new iphone 14 and I even have the new subscriber agreement in writing. However, I noticed I was not receiving a credit for the device. I have called customer service three times in July, October, and December and…