Billing & Payment
PULLING MY BUSINESS ACCOUNTS!! Called 10+ times in 3+ months and still UNRESOLVED!!
I am so infuriated with VERIZON! I have 2 BUSINESS accounts with lines that have been with Verizon for decades. Verizon assured me that TravelPass was available for Cuba travel. Low and behold, I have been charged $1302.73. I continue to be assured that since their representative made the mistake that I will be credited. I…
billing of disconnected account
Hi I have corporate account connection which was moved to personal account. Moment this moved to personal, i ported my number to ATT. Verizon team approved port of number as corporate paid all dues. I got five different personal account generated on my personal account and post that four account says ZERO-dollar bills as i…
Canceling an existing account using Durable Power of Attorney
My relative has recently moved to assisted living and been diagnosed with dementia. How do I cancel her home phone and internet using my Durable Power of Attorney?
Verizon not honoring pricing and promotion
I just transferred my ATT service to Verizon and so far have had an unpleasant experience for the following subjects: -The first agent (Daxton K) that set up my service issued a new phone line when I clearly stated I wanted to transfer my line and offered me a speed and price that was not correct -When I talked with…
Verizon arbitrarily dropped teacher discount - then charged me 2x!!
So. ... Verizon arbitrarily dropped my $25 teacher discount without warning and increased my bill by $50. I was able to reinstate it online. TWO issues: 1) Instead of give me back my discount on my current bill, I get an extra $25 off my next bill. NOT COOL! 2) Why did they increase my current bill by $50 when dropping my…
Rate increase
I just received an email stating my bill will be going up $4.00 per line beginning in April. My thoughts are Verizon is already the most expensive phone plan out there, new customers are being offered $25.00 per line and as a loyal cell and Fios customer I am getting nothing. I have 4 lines and two currently have phones…
Billing issue. What is with this incompetence
I have spent no less than 8 hours the phone with verizon over the last several weeks trying to get resolution for billing and phone function issues. 1) my daughter is studying abroad on an international plan since January. This is the $100 per month plan that gives her 250 minutes of alls, unlimited texts and 20GB high…
Extremely frustrated
I am a new customer; I have been trying since April 8th to get my bill corrected. (There is an extra line that needs to be removed) I have spoken with multiple representatives that assure me they will take care of this and call me back to make sure it is fixed. Needless to say, it's not fixed and no one has called me back.…
verizon doesnt honor monthly discount despite multiple calls
I have an employer discount that Verizon requires me to verify every year. Despite calling and verifying they dont apply the discount to my bill. This has gone on for 2 years. What can I do? Everytime I call customer service I go through the verification and they say it will be applied in 2-3 billing cycles and then it…
Buying Iphone for Retail Price and getting credits for 36 months
I would like to add new lines and buy the iphones outright but still get the credits back to my account for the purchase price of the phones over 36 months. The language leads me to believe this is possible but the reps seem to not understand or know if this is possible. Am I misreading the info? tiaSave $829.99. New line…
Trade in credit? Very frustrated!
Verizon, Can you have someone help me resolve the issue that I have been working on for one year now? It is beyond frustrating. I have called repeatedly over the past year and it never gets resolved. Every CSR acknowledges the facts of the case and says they want to help me. They assured me that they are filing a Fall Out…
‘Free’ phone - misleading
It is very disappointing that Verizon representatives mislead their customers. I was told I am paying $5 for the device plan and protection plan is included. Now I find that I am paying $17.99 per month for protection. Essentially, Verizon is covering the cost of the phone by overcharging me for protection. I wish the…
Bemobile in Morton Illinois
Went to go upgrade my phone to the iPhone 15 Pro Max had to pay $470 to pay off my phone once they had my money they told me I couldn’t upgrade and they couldn’t refund my money never once did they say it’d be based off of credit And a credit line that Verizon offers Staff told me that they would refund my money within…
Line Transfer?
Hello, I was wondering how this situation would work. I am on a plan with my father and his phone is paid off, mine still has monthly installments. I am looking to switch to AT&T on my own plan and want to keep my number, however I was going to give him my current phone IP14PM and trade in his old one IP12. Will the…
Can 2 different credit cards be used for on-line payments
My husband's phone is on my plan, and we would like to pay separate amounts towards the monthly bill. I am looking for instructions/advice on how set this up. We could both pay at the same time but split the bill.
Unable to contact Mobile VZ service and billing
My VZ Mobile bill was $138 in February, jacked up to $154 in March with no explanation. Chatbots are useless. They do not even recognize my mobile phone in their system but the billing department knows it. I need a phone number answered by a human. Ed [email address removed per the Verizon Terms of Service]
Customer service
We've been loyal Verizon customers for 25 years, with up to 6 devices on our family plan. Six months ago, my phone stopped charging. Verizon told me I had a warranty and they could send me a 'new' phone as a replacement, free of charge. Verizon sent the return box with label and UPS tracking number. I sent my old phone…
Rebate
Hello , so when i brought my phone i got a $100 rebate and i did got my email saying its in my gift card but i was wondering how do i use to to pay my next bill that i already here.
When does it end ? 3 months and still messi.g my bill up
So when does it end? Been told by several people and emails that it's taken care of . Nope you charged me a extra $900 auto draft for a phone that had been confirmed returned via tracking and by several agents.. I have logged over 2 dozen phone calls spanimg at leat 30 plus hours. All saying It's taken care of. But bank…
Customer service
I can’t speak with a supervisor the CSR that answer my call can’t give me an answer I requested to speak with a supervisor’s supervisor and put on hold never transferred me.
Free phone for new line
4/9/2024. I added a new line with the promise of “free phone”. When checking how my next bill was set up, I double checked and I would only be paying for the plan, no charging a monthly fee for the phone. But today on 4/16 I noticed that now there was going to be a monthly fee for the phone. What happened?
Phone number to call
Can I speak to a human please?
Moving
Hi, I am going to be switching to Verizon soon in my home town but moving a few weeks later to a different state. I won’t have an address until 30-60 days after my move as I will be staying in a hotel until I can rent a room somewhere and get an address. Can I put a PO Box or what can I do?
Delete bill from deactivated account
Hi! I placed an order for a SIM card from Verizon with a retail price of $0.00 and a one-time activation fee of $35 on September 28th, 2023. Since the moment I put a SIM card into my smartphone I had a problem – it didn’t work at all because of technical issues. I used my wife's smartphone to call the Verizon call center…
Where to send a written complaint to Verizon?
Hello, I have been a Verizon user since Decemcer, 2021. I got my Pixel 6 pro from Verizon under an exchange offer and ported my phone number to Verizon. I'm part of a family plan and I never noticed how much I was being charged and if I received my promised cashback of 800 USD for the exchange until October, 2023 when I…
Verizon Fails Repeatedly to Apply my Promo from September 2023
My husband and I had been with Spectrum mobile for years, our phones were paid off and we were thinking about upgrading. Verizon was offering the NFL Sunday Ticket promo for new customers, so we decided to port our numbers to Verizon and trade in our phones. I ended up adding a Samsung Tab 9+ and a Samsung watch to our…
Refund Not Received
I initiated a return for an xBox controller and accessories almost 6 weeks ago and have yet to receive a $93.06 refund. I would greatly appreciate it if an agent could help me out.
refusing to honor promotion
Hello, After nine months I still have not received the promotion from Verizon. I have called multiple times and requested to escalate and speak with a manager to no avail. Here's what happened, my wife was a customer with teen mobile, Verizon was running a promotion for a free phone with a trade in plus a $200 sign on…
Nurse discount removed my mobile + internet discount
On my Verizon app I saw a deal telling me that a nurse can receive discounts on their phone bill. So me being a nurse, I followed the instructions and signed up on the id.me then added the discount to my account. Little did I know that this discount would remove my $35 mobile + internet discount! My phone bill was…
Gift card
Can someone please help. I've been struggling with Verizon ivhave never experienced such a horrible service. We constantly don't have internet and since November 2023 , nIve been asking for my gift cards and nothing. I hate calling them because I'll Stat at least 2 hrs on the line with their customers service located in te…