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Rate Increase
I am so sorry I switched providers. My company I work for promoted a discount with Verizon so I switched from AT&T to find out later that something went wrong with the validation. So now I am stuck on a three year contract in which I still have another year and a half to go. It turned out to be the highest bill I have ever…
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billing
I recently switched my sim card into a new phone (not purchased threw Verizon). all I did was swap the sim card and didn't change the plan. I was wondering if that would cancel my auto-pay for my phone bill?. Thank you.
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Autopay
How do I set up online autopay?
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I can't connect to a manned chat at all
Where can I connect? The following also didn't work. https://www.verizon.com/digital/nsa/secure/ui/contactus/signinlanding/#mobile#mobiletroubleshoot#mobiletroubleshootskipthisstep
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Sneaky Verizon “Free devices”
I recently changed my phone service from Metro to Verizon, right from the beginning people on the other side of the call were mentioning how they couldn’t hear me or that the line kept cutting off, also for some odd reason imessages were either not connecting (not sending) or disappearing completely. I would be on a call…
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Price increases under 3 year contract
Why you think it is Ok to set a trap to your customers? “Free iPhone” to trapped them to sign a 3 years to pay the expensive plans, and you don’t think that is enough “need to charge more to provide better service”. In fact, you are giving your “3 year contract” customer very poor phone data plan services because you know…
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Billing
In addition to over billing me no one would take my calls to resolve/ respond to the issue and none of what they were saying my additional charges were were anywhere in the contract that I signed. I have since reread the contract and I still don't see what they said or made mention of the additional so called charges to…
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Family Accout
Hi Just want to ask if I and my Friend is in Family Plan because I was agin charge by Verizon a 37.33 to my prepaid Family account and I dont know why. Thank you so much
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Deuces Verizon, I’m out!
I switched to Verizon from Sprint when they sold out to T-Mobile, but here I am a few years later, wishing I’d stuck it out through the merger and never switched. This last rate increase at Verizon has pushed me over the edge. I am done with this game of “ Perks” I don’t need/want being added to my plan so Verizon can…
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Verizon Gift Card Refill
Can I refill balance on my Verizon Gift Card that I am planning to use to pay my Verizon bill? If yes, is there a limit on how much I can add to Verizon Gift Card?
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Billing
I have a friend who has breast cancer and she’s struggling to pay her bills. I was wondering if Verizon offers any kind of help for those in active treatment.
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Reconnection fees
Hello! I had a small payment left on my account ($105). I didn’t receive any notifications warning me my service would be suspended prior to receiving a text that my service had been suspended. I’m asking for a courtesy to remove those fees of $80. I immediately paid my bill once I saw the text & do not have a history of…
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Paying with Gift Card
Hello, everywhere I check shows that you can pay your Verizon bill with a “Verizon” gift card. But am I able to pay my bill off with a regular visa/mastercard gift card that did not come from Verizon? thanks
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Apple Pay
How do I pay my Verizon Wireless bill with Apple account?
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Rate increase
I just found out I am getting ANOTHER $4 rate increase. Why? “ we are adding a second mobile hot spot”. I don’t want that. I don't use it. It seems there is no opting out? Guess I will be looking for another carrier after being with Verizon for over 20 years!
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Customer Service and Billing Errors
My bill is full of errors and erroneous charges due to billing system errors including dropping us from paperless billing ($60.00/mo increase), added a monthly contract to one of our phones that we paid cash for ($17.00/mo) and increasing the plan type on 4 of our lines ($40.00/mo). Customer service agents are unhelpful…
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Customer service
Not everyone on the same page, they all have their own opinions, thoughts, or solutions. In which none have helped.
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Customer experience
I ranted and raved about my experience with VZW to anyone who would ask. I suppose my experience was based on the fact I’d never had a problem. However my reflection has since changed. When I actually had a problem, their service was poor. Their accountability lacked and the follow up was non existent. I ordered a phone on…
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Verizon (Mobile + Home) Discount
If you are trying to get Verizon wireless, because you have Verizon Fios. DON'T DO IT. There are numerous people in these threads that are having the same issue. There is an error that appears when applying for the Mobile + Home discount. They will RIP you off. Error: Looks like something went wrong with your discount.…
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Customer service
I have over 5 hrs with dealing with so called customer service over my bill and still nothing has been done! Worst ever customer service I have ever encountered.
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Device return charged $500 no replacement
I had an iPhone that was defective. I mailed it into Verizon under warranty expecting it to be free of charge as I was told. Instead I was charged $500 device was kept by Verizon and no replacement and will not send it back to me. I would have used the insurance I pay for on the iPhone instead. I mailed back an Apple Watch…
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Annual Itemization of only one of 3 lines
I have 3 lines on my account. My husband is needing all expenses for just his line for all of 2023 in a print out for taxes. How do we get that?
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Verizon says they got my trade in, now they say they don’t have it.
Sent my phone back using the box Verizon sent me. Store clerk also told me to mail it. Was told on Nov 26 by Joe that the phone was received and scanned on Nov 11. Bill would be credited. Got an email that they don’t have it and are reserving the credit due to me. Have spent almost 3 hours on the phone. I explain. They…
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Equipment return
solved the issue with agent. thank you for your help
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Trade-in Issues
I went to Verizon to trade in 2 iPhone 11’s I have and was told I could get an $800 trade in value for each iPhone and I would pay $10.27 monthly for each phone for 36 months that cost $1199 in total. I went ahead and did that deal with the trade in and ended up leaving paying for 2 iphone cases that cost me $70 each and 2…
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Auto Pay ended/blocked for 6 months
I opened a new bank account and after my auto pay cleared my old bank I put my new bank information in the account. I deleted my old bank account. I found out at the same time for some reason Verizon took me OFF WITHOUT ASKING OR NOTICE from auto pay even though there was a bank account entered for autopay. I immediately…
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Rate increase
I am literally so over verizon. I have never had ANY issues until a year ago when I bought my 14pro on a device promo. They told me I was free to switch plans but when I did, I lost the promotion with no warning because everyone I spoke to told me "you will NOT lose the promo when you switch plans, ignore the emails!" And…
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What would have caused a new charge for play more Unlimited on my account be from?
I just looked at my phone bill and I knew it was $6 and some odd cents higher this month and it is because somehow play more unlimited got added to my account. How would this have happened without me getting authorization?
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First month bill
Hello I’m here because I switched over from at&t 3 days ago. Now when I log in the app I see I have a bill from Verizon for 270 dollars from the month February 23-March 22. How is this possible and is this normal ? That bill is due on April 14th and then a week later I have another bill for 102 dollars. Can someone help me…
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Been billed 900$ for stuff I didnt use
I studied abroad in Australia in June, so I got the 100$ per month plan. However since then, my plan was never cancelled and I've been getting charged 100$ per month. I literally had no idea until I dug deep into the weeds of my charges. I've blown 900$ on literally nothing, and no one in the store told me, and I can't…