Billing & Payment
Seriously.
I know for a fact my billing information is correct with sufficient funds. Tried to pay my mobile bill on the Verizon App. Error has occured. Tried to pay on the website. Error has occured. Tried to do One-Time Payment. Error has occurred. Tried to call support, bot picked up. Error has occurred, and if you want to speak…
Switched from Verizon, paid off what was owed
And still being charged for service on my iPad My lines are labeled disconnected and not in service but my ipad is still being charged. I am blocking them from my bank account as I can't get into my closed account to disable auto pay.
Unknown number
what does 9999999999 mean on my bill
Loss of service
after not having any phone service for 6 days , will my next bill be prorated?
Verizon will Not let you speak to a live Agent if Bill is Overdue
I am suppose to receive credit for my overdue bill. However, I attempted multiple times this morning to contact someone in billing at Verizon. Every time I speak to a agent, the virtual assistant who is a computer refuses to allow me to speak to a live agent not only can I not speak to a live but I can’t speak agent…
Payment
How do I set up payment plans for my account?
Verizon web and App say my bill has been paid but it hasn't
The Verizon web site and mobile app say that my bill for this month has been paid and nothing is due. However, I received the normal text message and email saying that my bill for this month is ready. I haven't paid it yet and need to pay it but it looks like there is a bug in the Verizon system not allowing me too. Can…
Enrolled in paperless billing
I have been enrolled in paperless billing for a long time but still receiving paper bills in mail. Can this please be corrected?
No internet
I made a payment but no service It’s been like 2 hours 🤔🤔🤔🤔🤔
Receiving bills that are not mine
I continue to receive bills that are not mine. Including today it has been 8 erroneous bills, called each time I call to correct. I need management to get involved and correct this problem. Each time I speak to a rep or manager they claim they will correct, so why am I still getting wrong bills. This is taking a lot of my…
Need help
I’m trying to access my account but it’s not allowing me so I’m able to manage my payments
Reinstate number
hello I need my number to work again and what needs to be done. *****, Jerry
How to link both Fios and mobile to pay online
I need to see both the Fios and Mobile for one sign and be able to make payments for accounts
I am a senior. I live solely on social security.. once a month, every 4th Wednesday i get my money.
How can I lower my bill? I do not want auto pay. Is there any other option to lower my bill?
How do I contact upper management that has authority?
How do I contact someone in upper management that has authority to correct issues on my account? I have spent 3 hours on the phone today with various agents, had my calls disconnected, been told they cannot transfer me back to the person I was speaking with, been told they cannot transfer me to a supervisor, among other…
Shut off account
hello my account shut off because Inowwd $226 and now it’s saying 330. The service is not being used to be charged again. If I need to turn it off again how would I do so?
Billing
I’m not sure what I am paying you, and why.
Home Internet 10 Year Price Guarantee
I signed up for Verizon Wireless Home 5G internet as part of a promotion that offered a 10 year price guarantee for 10 years. Recently, I received a bill showing that my internet bill is going up. I spent so much time trying to resolve this issue and have been told by the last rep I spoke to that it has been fixed, but she…
When is and How much is
When is my next payment? Also how much is my payment going to be?
How can I pay my phone bill off in full on a disconnected account?
I have been disconnected from Verizon for a long time since I am overseas in the military. Instead of paying monthly I would like to pay off my phone in full. With a disconnected account I don’t know how much is remaining on my balance I don’t have the phone number anymore and no Verizon account I just get the same email…
Phone bill
How much is my phone bill
Bought 2 boosts internet still slow
I’ve literally bought two data boosts that are applied to my account, I turned off safe mode and my phone is still crawling. this is absurd. I accidentally bought two because activating it on the app is next to impossible. And then it does not automatically apply what the heck am I supposed to do? this is a complete waste…
Auto pay
can someone help me find the right page to sign up for auto pay?
Where do I see my bill
where
Customer Service Experience
Subject: Formal Complaint Regarding Poor Customer Service I am writing to formally express my dissatisfaction with the customer service I recently received from your company. My experience was extremely frustrating and unprofessional. Throughout my interaction, I was unable to obtain assistance from anyone who could…
Am I ever going to receive a call from Executive Appeals
I received a text message stating I would get a call from an 800 number from Verizon Executive Office and I still haven’t received a call. Then the next day I received a text message stating if I don’t pay my balance which is INCORRECT my service will be interrupted
Cancel autopay
hi.my number is ***** Can you cancel autopay,please
Is my phone bill paid
hello my name is amber and I set my phone bill to pay it today and I don’t know if was paid or not
Still being charged for returned phone!
I had a broken phone which was replaced by an insurance claim. I have spoken to at least 10 Verizon employees over the last month, all telling me not only that the charge would be removed - but that I would get a $50 credit for the hassle. NOTHING has happened and I'm ready to switch to AT&T if it is not resolved in the…
Auto paying want to set up autopay
I need to add updated auto pay checking account. Old one was cancelled due to hacking