Billing & Payment
Verizon hasnt applied my device buyout credit.
I have contacted verizon chat 3 times the last two months. I upgraded my 5th line for new device and trade in. I did get the trade in promo but verizon charged my next bill the $291. So I had to pay the extra bill that was not truthful. Ive been with Verizon for 18yrs, never seen this bad customer service. I feel like the…
Customer support
I cannot find a place to put a review, so I am adding this here about my experience with Verion Customer Support. I am writing to formally express my extreme dissatisfaction with the handling of a recent billing issue. In late June, I received my Verizon bill and was shocked to see over $3,400 in international charges.…
concession for my Fios service active associate
Gm i am a verizon active associate. i recently added Fios service to my home. i wanted to make sure that i am getting the 50% concession. how would i do that ? Thanks Roger
Need my credit balance refund sent to me
I recently switched from Verizon to Visible and I now have a credit balance on my now-closed Verizon account of $125.05. How and when can I get that money sent to me? Thanks!
Account restrictions
We’ll. After 6 months of waiting for my account to drop restrictions bc of a sent back payment from the bank bc they thought it was fraud. My account is the same! Full price up front for a phone! Can't sign up for autopay! Can't even pay my current device off!? Go to the screen to pay off. And the option isn't even…
I returned my wireless modem on 15th March but I was still charged 219 dollars and I need a refund
I returned my wireless modem at Manhattan Blvd UPS on 15 March. Modem cost 219 has been deducted from my Bank account. Please help with the refund process I want it refunded to my account. I’m traveling and unable to call. The chat option gives me an error
Phone upgrade offer
I upgraded my phone using the email I was sent for “buyout credit on us” through Verizon. I only had 3 months left to pay on my old phone so it said they would pay the remaining $150 or so. 2 months later they are trying to charge me for the buyout amount and my bill is now $230 FOR ONE LINE. I’ve talked to customer…
New zip issues
I recently updated my billing address on my debit card. I am attempting to pay my phone bill However, I am unable to do so, because of an error. The error is as follows: "Error Zip code information entered is invalid, please enter Valid Zip Code" However, I know for a fact that the zip code is the correct, valid zip code.…
Duplicate payment
I scheduled a payment to come out of my account so that Verizon wouldn’t cut my phone off, and I ended up paying early which is something I usually do and usually they cancel the auto payment and it will say I see you paid early so we canceled your auto payment. Well this time that didn’t happen. Verizon took the auto…
Owed refund
Anyone spent MONTHS getting told a refund is coming so much as confirming my bank account multiple times as well as my address for an alleged paper check and NOTHING almost four months later?
Duplicate payment not refunded
Cancelled cell service. Called after not receiving my last bill. Last bill was never mailed. I made last payment and auto pay was also processed causing duplicate payments exceeding $800. I received no communication from Verizon that an auto pay was scheduled. Turn out on website, even though account was deactivated, they…
Verizon my access
verizon my access featured rewards and gift cards. what is the frequency and time Verizon change or add these?
cancel contract
How do I get out of my contract when I'm not even a year in? I am so fed up with Verizon's billing and service
Billing
I had an issue with my phone back around March 2025 brought it in to the store they assured me with making a insurance claim and was told a phone would be overnighted and I would have to send in my old phone . My new phone didn't arrive for 2 days but I was happy to just get it . I sent my old phone back 2 days later via…
Financial help
Is there any hardship financial help for Verizon?
Final Bill
I cannot get a final cell phone bill. I had billing issues for over a year, was in a store every 6 to 8 weeks and each time they found something wrong on Verizons side, finally decided the fight was not worth it so I ported out to another company on April 1 of this year. I received the email stating by final bill was ready…
Trade-in promo credit not honored, upgrade offers, and still no refund
we’ve been in verizon purgatory for months now and i’m wondering if anyone else has had similar experiences — or best yet, got them to actually fix it. first, they offered to open a second home internet line “free of charge” since our original one wasn’t working in half the house. all the service visits they scheduled for…
Verizon Truck Hit My Parked Vehicle
Hello - My vehicle has been hit by a Verizon truck while parked. We have witnesses and license plate. Please advise on next steps for reimbursement of damages. Thank You.
Customer Service
I have had Verizon wireless service for greater than 22 years. My partner and I have two lines. About two months ago I called because I saw an offer for a free phone and I did need to upgrade and so I initiated that during my phone call. during the course of the conversation, the representative somehow interpreted my…
Verizon turned off my service
I'm all collecting all my correspondence to send to Verizon head office. My service was interrupted after months of Verizon telling me they are taking care of the problem. I asked to speak to a supervisor and was told I would get a call back but instead my service is shut off. I refused to have them removed the overage in…
Overcharged
I was overcharged for an international plan that I called to set up for 3 weeks. Verizon has charged me and even though I have called and even went down to the store, they still haven't credited my account. This has been going on since February. They owe me $300 dollars. After spending 45 minutes with a representative, he…
Payment arrangement paid the night before it was to be automatically taken out of my account for tomorrow
I set up two payment arrangements. The first one was for May 21st for $99.58 and the second one was set for tomorrow June 5th for $398.30. I paid it a few minutes ago around 8:30 pm cst because I wanted to go ahead and take care of it. Now it still says I have a past due payment that will be paid tomorrow for $398.30 (…
Getting a call back
How can I get a call back? Specifically something that has been escalated and continues to be escalated? I'm tired of the 2-3 hour calls and on multiple occasions, support has not managed to resolve the situation. I’d appreciate some feedback. thank you
Bill
Hey sorry to beg out here guys but I lm struggling to pay my bill would anyone be able to help out it’s 376.42 and they shut off me and my wife’s lines and I don’t get paid until Tuesday! If some one could help that would be amazing God Bless!
25 year customer escalation
There has to be some escalation for issues. I have been a customer for over 25 years and been dealing with Billing issues since January, started with a old phone was lost by mail service and I had proof I dropped the phone off to be shipped, I had no control of that. Finally May bill was correct, then the end of May I…
Urgent - Emergency: Need to cance a payment
Hi - Can I get help from support on canceling a pending payment on my account. Very urgent that I speak with an agent please. Thank you!
Help cancel a payment
Need help cancelling a payment
Account is disconnected and my account is locked
I need a copy of my device payment agreement but I cannot log into my disconnected account. It says my account is locked for security purposes. I can't chat with anyone because it wants me to sign in first. Can anyone here help out?
Device not returned fee
Good morning everyone! I wanted to share this Incase others have faced the same poor business practices from Verizon. For some background, I have been a loyal customer for 5 years. I am a police officer and my wife is a highschool teacher. We have a 3.5 year old son and two year old daughter. In February of 2025 I…
ADDING $10 PERKS WITHOUT MY CONSENT!!!!!
I noticed my bill amount keeps changing each month so I got on the app and after all this time realized I was being charged $10 for a perk I NEVER authorized!! I remove it from the app and it says that my next bill statement will be $10 cheaper well I got my bill statement and my bill did not drop $10 like it was suppose…