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Promotion issues
In June 2024 Verizon ran multiple promotions. Some promotions said online only. I was on Verizon website and it said online only get iPhone 15 on us. So I clicked on it and then it said new customers only get an iPhone 15 on us no trade-in required have to sign up for one of the unlimited plans. So I proceeded with signing…
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Adding a new line with a device promo and cancelling an old line
I'm looking to add a new line with a promotion but at the same time I want to cancel an old line I no longer use. Can I do this at the same time without impacting the promotion? The old device has no payments due and is not under any contract. I also do not need this number ported anywhere. Thanks for the clarification
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Verizon $200 rebate promo
So this is my second time complaining about Verizon and Im hoping someone can help me. I ported 3 numbers into my account in July where I also purchased 3 new phones . At the time, Verizon was offering a $200 rebate promo since I was placing the order online. I got the eligibility email/notification and submitted my rebate…
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$300 e-gift card
I ordered online solely to receive a $300 gift card for purchasing a smart phone. However now it’s not showing the promotion on my digital receipt. Thankfully I printed mine so hoping this can be corrected.
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We'll pay off your phone....on 3 of your 4 lines
I received an email that said, "We'll pay off your current phone and give you a new one on us!". I thought maybe I'll just upgrade all 4 phones on my account. Well, I was only able to apply that offer to 3 of the lines on my account. Support chat tells me that the other line for some reason does not apply to that…
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$200 gift card
When I switched my account from t mobile to Verizon and bought 3 phones I was told I would receive a $200 gift card. I’m not exaggerating when I say I’ve communicated with 10 different people who have told me 10 different things concerning the gift card. I’m at a loss as to what I should do. Any suggestions?
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Plan price increases
It seems as if you are forcing me off my plan by trying to continually find ways to increase the prices. Customer service is a joke as they won’t provide answers or can’t help. Why are you trying to price people off their plans to the “new plan” when it has less benefits and will cost more?
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$300 Gift Card
I ordered 3 new phones last November 24, 2024, in an on-line transaction that began online but finished via telephone as required in the process. The 300CARTOFFER24 was based on making on-line purchases. 2 lines were ported from T-Mobile and one new line was added. I have received multiple tracking numbers and been assured…
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Rebate
I recently made the switch from Tmobile to Verizon 12/16/2024 and ported over a new line and purchased the new IPhone 16 Pro as part of the December deal with Verizon. It was advertised that by porting over a new line and switching to Verizon, I would receive a $300 rebate. I did not receive a promo code or a rebate yet…
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Did not receive the $300 gift card
Hello, I switched from ATT to Verizon and was told that I would receive a $300 promotion gift card for switching. I never received any information regarding the gift card and it’s been a month already. Please assist thanks
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Rebate problems
The main reason I switched to Verizon is because I thought I was getting a good deal with the 200$ rebate that was promised to me if I completed the purchase. So I did it and never heard a word back besides a message saying they had trouble processing it, convenient for them right? I don’t like being played like this I did…
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Switching Plans
If I switch two of the lines on my account to the Unlimited Ultimate plan for a month, will I be able to switch them back to the 5G Start plan afterward, even though that plan is no longer available to new customers?
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Free Samsung T.V. offer
Hello, I havn't seen this questioned asked for this most recent deal yet. I was hoping to get some more information on the new deal, Free Samsung T.V. with phone purchase/upgrade. The details say 50 inch, or 75 inch. What qualifies you for either T.V? I upgraded to the Samsung fold 6, with monthly device payments. I'm…
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Why can’t we switch to Verizon?
Dear Verizon, We have been with ATT since 1995. My husband was reluctant to change, but after some time I convinced him, mainly because I do not get service at the school I work at as a paraprofessional. We have 3 phones and 3 watches. I contacted Verizon and you had a great deal going on, iPhone 16 pro for free and home…
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phone payoff promotion
Has anyone ever received their actual rebate cards to payoff their phones for another carrier??? if you have please advise what you did to get your rebate cards from verizon. How long did it actually take? how hard was it to get what you were promised from verizon?
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Samsung free tv
This tv offer is a joke. I am on day 33 and still no voucher. Spoken with five reps only to be told they were escalating and I should receive an update on the app. Still no update and on top of that two of the agents hung up on me after keeping me on hold for over 20 minutes. Asked for my callback number but yet didn't…
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$200 Gift Card
Hi, We have joined Verizon around 1.5 months ago. I submitted form for $200 VISA gift card on April 8. However, it shows that invalid submission today. We (4 lines) were never been Verizon user. It's not expected to get denial after joining. I can share the service request or ticket numbers if that helps. We don't want to…
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Deals for returning customers
How many others feel.there are not many good deals for returning customers?
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Help with $200 Verizon gift card on us promotional gift card
So I added another phone line and bought another phone back in December. Verizon was offering the $200 gift card on us promotional offer if you bought and added a new phone line. When I submitted the promo code and received a tracking number, it said that it should be validated around January 11th. January 11th came and…
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Promo won't apply to last line online
I was planning on getting 5 lines, each on Unlimited Plus. In the cart, it showed the promo discount being applied to every phone, bringing them down to their monthly promo price ($0-$5). However, after entering in all the relevant information to port the numbers over and getting to the checkout, the promo discount was…
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How to redeem $200 gift card promotion
Hi, I purchased a new phone about a week ago and was told over live chat that I was eligible for a $200 gift card promotion for purchasing when I did. I have yet to receive a promotion code in app, how do I go about redeeming? Thanks
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Don't Purchase in the Verizon Store in Middleton, WI
I am disgusted with this store and Verizon. I have been a customer of Verizon for 26 years, first for a family of 4, and now for a family of 3. The manager of this store lied outright to us when we bought new phones. He said that the Hulu/Disney plan was free with our plan and then I was charged $15 on my monthly bill. He…
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Samsung 75"tv offer
* Upgraded phone on Dec. 5 with the free 75" tv offer and have yet to recieve an email to claim the offer and no tile on the account page to claim it either.
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Verizon customer service.
I call at 4 pm to 3 am next business day with Verizon on the phone . I never in my life got treated badly. As Verizon did treat me. They treat me I’m not human being After I submitted the application online, the customer told me my application had been proved so they transferred me to the sales people. The sales people ask…
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Customer Service and Upgrade
I've been with Verizon for over 5 years. I avoid upgrading until my phone basically doesn't work because it always increases my bill every single time. It's insane that the longer you're a customer, the more you have to pay. I saw in big bold red that " all new and existing customers always get the same phone offers now…
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Phone
Hi I would I would like a Motorola phone for free
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Never received my gift cards
I was promised 2 $800 gift cards to pay off my T-Mobile phones and 1 $200 Verizon gift card to use for accessories or my phone bill. Never got any of them. reached out to customer service mutiple times to no avail. they keep saying their escalating my issue but never heard back.
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FREE IPAD YOU HAVE TO FINACNE?
I signed up for Verizon in November last year. They promised me a 200$ gift card and a free IPad if I got a IPhone 15 pro and transferred my number over from a different carrier well I did. I had to harass them to get the 200$ gift card and to my absolute disgust they told me my finance limit had been reached so they can’t…
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Canceled promos on two lines
I have been trying to resolve canceled promos on two lines for over a month. I was told a couple times that it was fixed. I have been dropped from about 10-12 chats with customer service having to start over every time and every time them saying it wont happen again. They have stated multiple time that Verizon stands…
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Phone Upgrade Deals
Time to vent. Over the last few days I have been getting different offers to upgrade our phones. Here is the gripe. Last night there was a we will pay off your phone and give you an iPhone 16 pro on us. So my wife and I thought that is a good deal. We will go this weekend to a Verizon store upgrade. This morning this deal…