Mobile Network (Archive)
Store lost trade in
So I recently upgraded my IPhone in person at a Verizon store ran by cellular sales. The store kept my trade in and I left the store with new phone. They later call me to tell me that they needed me to look for an email from Verizon with the return shipping label so I can send it to them so they can ship it out. I send…
Which phone goes to which box? Multiple devices' trade-in
Hi, For my family's 5 lines trade-in, I ordered trade-in kits and some of them arrived. But I cannot find any information in or on the boxes (that shows which box is for which device). No Submission ID, No IMEI number. Order number is there, but it is identical to all 5. Do you specify each box for each phone? Or I can use…
Powhatan Va. Signal terrible
Someone please explain why my cel signal is horrible in central and western Powhatan? Any recommendations for a better carrier than Verizon ? Pay way too much for poor service
No help with service problems
My service was out all day yesterday. I have home internet and all my devices had no connection to service in my area. I called multiple time and kept getting transferred. They kept telling me there was no outages in my area but I literally couldn’t call or use any service until I drove 3 miles away from my house. I kept…
Weeklong service outage
The Check Network Status page says there's an outage in San Marcos, TX and this has been going on for a week now. Data is horribly slow and the 2 times I managed to run a speed test, results were showing 30-35% packet loss. Is there any way to get better status updates?
22 year loyal customer nightmare
Ordered new phone for exisiting phone line. They never sent. 8 days later called, they couldn't find where it was sent. Cancelled order and sent new phone. New phone won't activate. Total of 8 representatives and 6.5 hours on the phone. Still no phone. Told to go to a corporate office in Evansville Indiana. Went, man was…
Phone insurance
Being charged every month for two phones I don’t own anymore from Diamonds wireless. Have tried calling to cancel and can’t get through. How can I cancel?
MMS issues - not able to send or receive
I have had this issue for almost a year now. I have three lines and only two of my three lines can send/receive MMS. I have been on the phone with technical support and have been to the store trying to get this resolved. I believe I need help from advanced technical support. It's not my phone or the messaging app because…
Misrepresentation of trade-in values/Incompetent customer support
As a promotional campaign, Verizon offered me $1000 trade-in to upgrade my son's iPhone 12 pro max (in perfect condition, no water damage, scratches, screen cracks etc.) to an iPhone 14 pro max. It was NEVER mentioned that the trade-in value would be anything OTHER than $1,000. I just spent more than an hour on the phone…
My Data Doesn't Work unless I have 5G-UW
Me and my family noticed this issue on Nov. 28, 2023. We have 5 devices on our account, and all 5 can recieve calls and texts just fine but the internet part of our data doesn't work unless we have 5G-UW. We've been on the phone with Verizon more times than I can count and they want to do the normal troubleshooting stuff…
Poor reception in formerly good areas
I use Verizon because it has the best reception in rural areas. I can barely get into my backyard now without getting an SOS signal. It used to peter out only in one area about 1/4 mile behind my house then come back again. Is there a problem with 5G for everyone? I am strongly considering moving to a less expensive…
Penalty Applied on $0 account after closing
We signed up for a special offer 3 years ago and kept the account open for the minimum 6 months as indicated in the promotional email sent to me 6 months after closing the account with $0 balance a collections account appeared on my credit report Dozens of attempts to contact Verizon via phone, email, fax, as directed by…
Unlisted number
How do I make my number unlisted that people cannot have access to when calling information or trying to look up my number
Phone service
My phone does not ring in one room in my house. Never had a problem with another provider, just started happening when I got Verizon. Any suggestions? I have tried turning wifi calling on and then off. Still no different.
Coverage has degraded in 37367
Why has the Verizon coverage gotten worse over the last 6 months or so?.....I've talked with a few other Verizon customers who are having the same issue.....It seems to have gotten worse since a cell tower was built at the Bledsoe and Cumberland county line on Hwy 127
Service
I once loved Verizon’s service now it ‘s terrible. I never have service anywhere I go. Does anyone know what’s going on???
How can Verizon take away my access to call and text logs
My husband band me from looking at the call and text logs. We are married live in California in a community property state and we both are on the bill
Cel network randomly drops on android phone.
Since recently switching to Verizon phone is frequently and randomly dropping off of network causing missed calls and texts. Restart reconnects but that's always after the fact. How can this be permanently and completely fixed please?
5G UW keeps changing to lte in strong areas
I live less than a half mile away from my local tower. I chose Verizon because it had the strongest signal for my home with all providers available. The problem seems like it’s a network issue. I JUST got the 5g home internet and it seems to be doing the same thing. I’m stuck with lte speeds when I’m paying for 5G
Travel Pass
I'll be traveling abroad and am planning on using a local eSIM. While abroad I'd like to receive my VW text messages without triggering a Travel Pass session. Using an android, if I turn off roaming and mobile data under the SIM, would that be enough to keep it from triggering as long as I don't send a text, answer or make…
Receiving texts but notification has stopped samsung z flip 5
Samsung z flip 5 I get texts but notifications has stopped checked my settings nothing changed it just stopped notifying
Verizon lost our phones and we are being charged
We traded in our phones IN STORE and they lost them so we get no trade in value. Found out it’s a “victra” store. Nobody is helping us. I’ve spent hours on the phone. @Anonymous customer service is a mess. The store manager is never at the store and will not call or email me. They are not trying to solve this and it’s…
Poor data Service
Does Verizon throttle data speeds at certain times? Or do they cap your daily usage? I stream music at work everyday and have no issues with buffering, but it seems that every day around the same time I can't play a single song or load a web page. It gets pretty annoying as I pay for unlimited data and yet struggle to get…
I'm being charged a daily travel pass but have cellular and data roaming disabled.
I have an iPhone 15 with 2 eSims. 1 is from US Verizon and second is Polish T-mobile. I have the cellular settings to use only the Polish T-Mobile for data/cellular while I am in Europe and have the US Verizon line settings to disable data roaming/cellular to only use the number when in WiFi. Why am I still being charged…
Poor service Bethany MO
Since moving to Bethany, I have one bar, maybe two on a good day. This results in dropped calls and unsent texts. I am considering a change in carrier. I have done all troubleshooting.
Cell Service Stops Working at a Random Point in the Week, and does not Work for the rest of the Week.
Just like in the title, it could be Tuesday or Thursday and it will suddenly stop working. No matter how many bars I have, I always need wifi to access the internet, and it happens for the rest of the week. If it helps my zip code is 60510. Thanks!
SOS
Iphone 13 pro max is in SOS mode and cannot make or receive calls
Close my account due to extremely poor service and costumer service
I switched my business phone line and internet to Verizon at the end of 2022. In have been struggling to set up auto payment for my bills. I have to spend at least 1 hour trying to sign in to my account and make payment. I have talked more then 5 times to pay the monthly payment. Everytime i was told the system will…
Poor Coverage
I switched to Verizon roughly six years ago from another service carrier. I live and work in the Houston area. Over the past year my service has consistently deteriorated. In my house I have 1 bar, while at work (Pasadena) I would have no coverage if we didn't have Wi-Fi. Also at my beauty salon and the Veterans Affairs…
Verizon messed up Up My Mailing Address
I ordered a phone to be delivered. I entered my address correctly, I have the confirmation email showing the correct address. Verizon entered it wrong with UPS. Now UPS needs an address update but because of the restrictions Verizon put on the package, I can’t update the address, Verizon has to do it. Getting a hold of…