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Can't transfer existing account to Amazon purchased Verizon SiM
Hey there. I've been trying to activate a new SiM I purchased through Amazon, a 5G microSiM for a Samsung Galaxy S8. This is an attempt to upgrade from a Galaxy Core Prime (SMG360V) I've been using for a long, long time now. The issue is that even when using the SiM's number and the S8's IMEI, trying to activate and…
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The 36 months trade in
I visited a Verizon store a year ago to exchange my Pixel 6 Pro for the 7 Pro model. At the time, I was informed that I would receive a $700 credit towards my monthly bill. However, I was never informed that this credit would be spread out over a period of 36 months. I only discovered this today when I attempted to upgrade…
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Using Internatl SIM, temp switch back just for 2-factor auth code?
Hello, I am traveling and have switched to an Internatl SIM, but need to access a 2-factor code at my regular Verizon SIM phone number. Can I simply switch my SIM back to my original, engage data roaming to invoke Verizon TravelPass (single-day billing) , get my needed auth code, then switch back to internatl SIM without…
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Bad signal
I live in nm, 88316 zip code and in the last eight months, around, the service/signal is terrible, I have 1 bar or signal is in roaming, called tech service supposedly worked on issues 3 times, no solution, don't get calls, voice messages come weeks later, unacceptable service for an unlimited plan, I guess I'll look for…
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issues after porting to new carrier
* I have ported my number from Verizon to a new carrier. The port went through and my phone has the new provider as network. I have the new sim card in my phone and I can send and receive texts on the phone and connect to the other carriers mobile data but I cannot make or receive calls. if someone calls me it goes…
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Hold times
I called in to the dedicated Disconnect Service line number given to me at the store to disconnect a line I am no longer using. I have been on hold for almost 2 hours. I find it hard to believe that many people are disconnecting their service on a Saturday afternoon. Although with the level of customer service I have…
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Why is it so hard to cancel service with Verizon?
I want to cancel all ties with Verizon. After years of service, my bill is outrageous at ~$400/mth for only 2 lines! Why? I quit!
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THE NUMBER YOU ARE CALLING HAS CALLING RESTRICTIONS THAT HAVE PREVENTED THE COMPLETION OF YOUR CALL
I can get all incoming calls and can send and receive text messages but i cannot make any outgoing calls. Any ideas??
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Billing
How do I file a formal complaint?
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Network disruptions for days - Hollywood FL
This message has been up for days on the check network status page. Chat and calling into VZW support are useless. The agents have no idea there is a problem here even when I tell them. They will spend all day trying to troubleshoot your phone when the problem is the network. Signal this entire week has been in and out and…
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Customer service
Hello to all. My experience with Verizon has been anything but tragic. I first signed up in August, to get there Sunday football ticket. Little did I know it'd be 4 months later that I'm still dealing with the problems at hand. I will state my aggravation to say. I was told that I could get the Sunday ticket with the…
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How to file a formal complaint
How do I contact corporate customer service (Verizon wireless for business) and actually talk to a human? I am very frustrated and angry after spending hours (literally) on hold, disconnected, on hold again...
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Verizon won’t honor signed contract promotion
I’ve tried to get in touch with customer service multiple times. I traded in my phone, handed them it, turned find my phone off and got a brand new iPhone. I signed a contract saying how much I would be charged per month minus the promotion discount, 16 payments later it still has not showed up on my account, I upgraded my…
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poor reception
service is almost non existent NOW. Recent new homes may be an issue, but, we have all complained to no avail. I am afraid that we are forced to change service- along with at least two of our neighbors. Why cant you install a new tower or more equipment to handle the overloaded circuits? George Penick
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After iphone 13 update, two authintication wont turn off
If verizon doesnt fix the two authintication ability to turn off, I will be leaving. The update forces me to use two authintication to my phone to even access website. That is a joke. What if my phone is broke? There is a place in security to disable or enable but it doesnt work if you push disable. I even used the…
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Slow inconsistent data
Where does Verizon take requests for improving their network coverage? the network in my town is incredibly slow and inconsistent.
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Longtime Verizon customer amazed at bad coverage
I've been with Verizon since well before it was Verizon here in TN. I stayed with them because they had absolutely the best coverage. Since their move to 5g, my ability to make a call, send a text (not to mention anything internet related) has just gone to "word that Verizon wont let me post." Remote places where I had…
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Verizon service keeps getting worse now I only get SOS
I used to get great service at our cabin in California, but now I can only get one bar if lucky or only SOS , not sure what happened but service has been bad for several months now in zip code 95713, I can’t even get roaming when I know others have AT&T with good service at this location. Wha would cause this degrading of…
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SMS via Quectel modem
Hi. We have an alarm product that uses a Quectel EG21 modem. We use SMS to send status and control messages to the alarm. Do Verizon have SIMs that would allow us to connect to this modem? Is the SMS function supported via NAS or IMS?
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Calls still blocked on unblocked number
I had blocked a phone number in the Verizon app, and then unblocked it. The person whose number I blocked still is unable to call/text me, even though the block was taken off, and the number is showing on my “previously blocked” list. Any ideas why this might be? I have turned off the phone, I have removed the Call Filter…
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iPhone keeps going into SOS
My iPhone keeps going into SOS and dropping calls. I’ve tried resetting my iPhone multiple times already
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Disconnected w/ $0.00 past due.
I have the ultimate an, I paid through the next month yet my phone is still disconnected. It has been hours. I'm going to change providers if I don't receive service ASAP. The support phone line and virtual assistant have wasted hours of time. Not pleased.
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No signal or bouncing signal
There was a smaller tower put up very close to my home. Ever since then, our signal is maybe one bar and drops constantly. Many times there is no signal at all. Sometimes I can’t make a call and I’m missing calls and texts because of it !
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Cannot access account overseas
I am in the countryside of the United Kingdom for 10-12 months and am not using my Verizon cellular/mobile service because where I am basically has zero service. However, I would like to access My Account online via the internet, but cannot login due to the SMS Authentication PIN VERIZON is requiring of me after providing…
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Representative messed up
A representative claiming to be technical support "accidentally" removed my Sim, phone number and service from verizon meaning my phone was completely useless then when I finally get ahold of technical support on a different phone they say the guy was never technical support. I don't trust calling support anymore
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Terrible cellular connection in West Los Angeles
I have an unlimited 5G plan but I've NEVER really connected to 5G. It's always 1-2 bars LTE. The signal is super weak and connection is slow when I'm outside. What's worse is that when I'm at a parking building (even not underground) and trying to search navigation, it never works. I have to drive out of the building and…
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tower site
How do i approach VERIZON for them putting CELL TOWER ON MY LAND?
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unlocking issue
I possess a considerable quantity of phones, all of which are currently locked to Verizon. Although I initially purchased them as unlocked devices through Assurant, an authorized Verizon reseller, I am currently residing in New Zealand. Returning the phones to the United States poses a logistical challenge and significant…
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SMS and Data work fine, but cannot make or recieve any phone calls
Basically the title. After moving my SIM card from one Android device to another Android device, I am able use mobile data on my unlimited plan and am able to fully send and recieve any SMS or MMS messages. I have to move my SIM back to the older device to make or recieve any phone calls whatsoever. Any idea on how to fix…
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$800 Verizon Trade-in issue 2021-2022
I saw a $800 dollar trade in for an Apple Iphone 13 Pro deal with Verizon. Despite having a decent phone (Samsung Note10), I decided to give it a try as it was a very good offer. I did the usual: filling out documents and took the new iphone home and sent in my older phone once the trade-in package via UPS arrived. A few…