Mobile Network (Archive)
Longtime Verizon customer amazed at bad coverage
I've been with Verizon since well before it was Verizon here in TN. I stayed with them because they had absolutely the best coverage. Since their move to 5g, my ability to make a call, send a text (not to mention anything internet related) has just gone to "word that Verizon wont let me post." Remote places where I had…
Verizon service keeps getting worse now I only get SOS
I used to get great service at our cabin in California, but now I can only get one bar if lucky or only SOS , not sure what happened but service has been bad for several months now in zip code 95713, I can’t even get roaming when I know others have AT&T with good service at this location. Wha would cause this degrading of…
SMS via Quectel modem
Hi. We have an alarm product that uses a Quectel EG21 modem. We use SMS to send status and control messages to the alarm. Do Verizon have SIMs that would allow us to connect to this modem? Is the SMS function supported via NAS or IMS?
Calls still blocked on unblocked number
I had blocked a phone number in the Verizon app, and then unblocked it. The person whose number I blocked still is unable to call/text me, even though the block was taken off, and the number is showing on my “previously blocked” list. Any ideas why this might be? I have turned off the phone, I have removed the Call Filter…
iPhone keeps going into SOS
My iPhone keeps going into SOS and dropping calls. I’ve tried resetting my iPhone multiple times already
Disconnected w/ $0.00 past due.
I have the ultimate an, I paid through the next month yet my phone is still disconnected. It has been hours. I'm going to change providers if I don't receive service ASAP. The support phone line and virtual assistant have wasted hours of time. Not pleased.
No signal or bouncing signal
There was a smaller tower put up very close to my home. Ever since then, our signal is maybe one bar and drops constantly. Many times there is no signal at all. Sometimes I can’t make a call and I’m missing calls and texts because of it !
Cannot access account overseas
I am in the countryside of the United Kingdom for 10-12 months and am not using my Verizon cellular/mobile service because where I am basically has zero service. However, I would like to access My Account online via the internet, but cannot login due to the SMS Authentication PIN VERIZON is requiring of me after providing…
Representative messed up
A representative claiming to be technical support "accidentally" removed my Sim, phone number and service from verizon meaning my phone was completely useless then when I finally get ahold of technical support on a different phone they say the guy was never technical support. I don't trust calling support anymore
Terrible cellular connection in West Los Angeles
I have an unlimited 5G plan but I've NEVER really connected to 5G. It's always 1-2 bars LTE. The signal is super weak and connection is slow when I'm outside. What's worse is that when I'm at a parking building (even not underground) and trying to search navigation, it never works. I have to drive out of the building and…
tower site
How do i approach VERIZON for them putting CELL TOWER ON MY LAND?
unlocking issue
I possess a considerable quantity of phones, all of which are currently locked to Verizon. Although I initially purchased them as unlocked devices through Assurant, an authorized Verizon reseller, I am currently residing in New Zealand. Returning the phones to the United States poses a logistical challenge and significant…
SMS and Data work fine, but cannot make or recieve any phone calls
Basically the title. After moving my SIM card from one Android device to another Android device, I am able use mobile data on my unlimited plan and am able to fully send and recieve any SMS or MMS messages. I have to move my SIM back to the older device to make or recieve any phone calls whatsoever. Any idea on how to fix…
$800 Verizon Trade-in issue 2021-2022
I saw a $800 dollar trade in for an Apple Iphone 13 Pro deal with Verizon. Despite having a decent phone (Samsung Note10), I decided to give it a try as it was a very good offer. I did the usual: filling out documents and took the new iphone home and sent in my older phone once the trade-in package via UPS arrived. A few…
SOS SERVICE ONLY
Unfortunately, I along with multiple neighbors, have experienced over 10 hours without cell service from Verizon. We live in the #OklahomaCity metro area between Portland and Meridian and 23rd and 36th. A handful of us have been too the Verizon location on 63rd and MacArthur but have not been able to receive resolution.…
NO SIGNAL NO HELP
Why give a customer no options but to leave Verizon. Bought best phone and plan while traveling USA. Home now 8 months. No signal. Opened a ticket. Closed next day. Called and called and called. Only help is to buy extender for 25 dollars a month. Got a sneaky salesman to get me to trade my 900 dollar phone for 800 dollar…
iPhone SOS Mode
I live in Elmhurst (Queens), NY and my iPhone 12 Pro keeps dipping into SOS mode for hours at a time. This has never been a problem before. I went to the local Verizon store and they put in a physical SIM card, however it did not help. A customer service rep from Verizon also tried to fiddle with my network settings…
Keeps going to SOS
My phone and the rest of my families phones keep going to SOS. We are very frustrated with the poor service. We have had Verizon for many years but are considering changing service because it’s so bad.
Poor Coverage
How can I request help in improving our cell coverage in my neighborhood? I live in a town home area with 190+ units and multiple neighbors have complained about poor coverage with no resolution. I miss calls and have calls dropped in my house on a constant basis. Thank you!
Calling canada
Does my plan include calls to canada
Network Coverage
A little rain and no signal. Can't call. Can't browse. Any solution? Using S23 Ultra in a city that is not a rural area.
Service
I am in Chico, California. I want to know why I have to go outside to send texts. I want to know why I have one or no bars in my house. I am not in the fringe of Chico so what the heck is going on. If something doesn't change by the end of year, good-bye Verizon. I have been with Verizon for many years and I am tired of…
Compliment an Employee
I want to compliment an employee! I couldn't find the forum. Could you please share more information on this?
Coverage at 14401 industrial park road
We have been having issues in getting service in building in this area this week. we normally have no issues, Getting service inside buildings is the one and only reason i have Verizon
Cell Towers Please
We have really bad Verizon phone service in the Foothills of Tucson, AZ. What can we do to get better service in this area? We have friends all over this area of Tucson who have the same problem. One bar is not acceptable. We like Verizon but we are spending too much money for poor service. Please Verizon do something to…
Degraded Signal in Rural Area - Unable to get Verizon help
Hello, I am trying to get an issue resolved with no success. I have reached out to the Verizon support team 7 different times concerning degraded service in a rural area that Verizon has advised as being the only cell service available. Neither TMobile or ATT work in this area. The location has a number of farms and horse…
Keeps going to SOS
my phone keeps going to SOS like all the time even when others are good with their service. I can’t make calls texts anything! It’s frustrating that the phone only works on Wi-Fi. What is the fix?
Returned phone not credited, now in debt collection
I returned an iPhone 14 Pro and Watch Series 7 within the return window, in person, at the Verizon cellular store at 10950 Lee Hwy, Fairfax, VA 22030. Verizon now claims that I owe them money because the returned devices do not show up in their system. I've made extraordinary efforts to resolve this issue with the store,…
Connectivity
On Oct 18th I opened a support request with the following: Our mobile service has deteriorated dramatically over the last 6 to 8 months. Within our home calls are dropped, people cant hear us - emails are not getting sent. I almost called an ambulance for my husband two days ago when he called me from our home and I…
Trade-In
My husband and I went to a Verizon store and were told that with our trade-ins, we'd be paying $10 each to upgrade our phones, spread out over 36 months. Our bills were $120. Now we're receiving a $184 bill every month and every time we call a customer service rep, we're told the people at store "must have made a mistake"…