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International Travel Plan
If I add the international travel plan to my phone for a month long trip, I know people in the US can call us as a US number and we can call back to the US, too. However, can we call local numbers (to where we are traveling)? For example, if I am going to Japan and need to call a Japanese number, is that included in the…
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My phone is stuck in SOS and restarting does not work
My iPhone 14 is showing SOS instead of bars. Does not appear to be an iPhone problem. My work phone is the same, but with AT&T and it doesn't have this issue. My husband gets it on his phone as well, and only when we are at home. Restarting does not work. I can only text other iPhone users in SOS mode. What other options…
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5G Home Router Wi-Fi SSID name and password
Every time my 5G Home Router is power cycled, the Wi-Fi SSID name and password revert back to the default out of the box Wi-Fi SSID name and password. Any thoughts - solutions?
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agent offered me a new plan
I’m trying to get help related to a previous chat that occurred when I ordered a new phone and the agent offered me a new plan to help decrease my monthly bill. I asked if I would be losing features and was assured everything would stay the same, which is the only reason I agreed. Now, I’m finding out I’ve lost my Disney+…
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Failed calls and voices breaking up
We have never used another cell phone service and have been happy until last week. We have been unable to make calls and when we received calls the voices break up constantly. We have a neighborhood site and 64 Verizon users have complained about the same issue. A few said Verizon sent them a booster that helped but I have…
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Only 1 bar and dropped calls
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No Data Reception on Route 7 Corridor from Branchville to Merrit 7
Dear Verizon: This has been going on for a couple of years now and seems to be getting works. There is NO data reception in Connecticut on the Route7 corridor from: Branchville: https://maps.app.goo.gl/idBudPkR5cT1ZCZ4A all the way down to Merrit 7: https://maps.app.goo.gl/i335fp1GVpcE3P8y8 When will this be fixed. How is…
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Poor cell service 1 bar to no service at Simonton Lake Elkhart, Indiana 10/27/23
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My return label is not available to print
When I click on the link to get my return label it says web page is not available.
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I have a 5 G phone and on weekends my data will not work.
My data usually stops working on Thursday and does not start working again until Monday morning. I also can not send photos starting Thursday evenings thru the weekend. Sometimes I can real early in the morning (like before 7AM). I am so disappointed in my Verizon service.
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US Travel Plans
How do you enter US travel plans so card use isn't blocked?
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Poor Service in south Lake County FL
I've had poor coverage issues in Lake County, FL for several years and it's gotten to the point where I am using T-Mobile's option to try out their network for 3 months for free. I've called several times about it and I'm always told there are no issues. And it's not that I have no signal - I have signal! With my iPhone 14…
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Dead Zone
Hello. I live in Tualatin (97062) and consistently get 1-2 bars of service where I live. Where I work, it’s so bad that I can’t even use my phone properly. This is incredibly frustrating.
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data
poor internet speed my 3g speed was better than what i have now
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Accused of fraud, is there any recourse?
I recently tried to purchase an new phone , plan, and home internet package. Once the order was complete and I had received the delivery confirmation I realized that the shipping address had been entered incorrectly. Once this was realized , I reached back out to customer service for a resolution. They offered two options,…
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No outgoing calls . Added international plan to go overseas. Now I'm stuck without any outgoing calls and can't get a hold.of verizon
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network
I have no service available & of course I cannot login because I can't receive the verification code. I had service yesterday & now suddenly this morning I have none. I have another person on my plan & I cannot contact them It looks like I'm not the only one experiencing this. What is going on?
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Harassment by Customer Service
Been dealing with a 2 months phone set up nightmare with Verizon. None of the reps are able to fix the issue which is frustrating, after a recent call ( 2/25/23) I received a “how did we do text” , so I responded with a (1 - not satisfied ). A few minutes later I received a harassing text from the rep. This is unacceptable…
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ATT is putting in a Cell tower in the 92567 area. What about Verizon
I have nearly 4 acres of land. Put in several applications for a Verizon tower but no response. Our location has very poor service. ATT is planting a tower right across from me.
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Internet Gone
I'm in the Cleveland Ohio area and my internet connection (5G or below) is non-existent. My device has been unable to do anything off of wifi for about 24 hours, yet Verizon reports no issues. Anyone have any tips?!?
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unauthorized device logged in
This morning I received a text from Verizon Alert. an unrecognized devise logged into my account on October 23, 2023 at 8:48 AMPDT near Newington, Ct. It was not me. I followed and contacted the website shown
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LG Velvet no Internet
LG Velvet phone. After restarting my phone yesterday I suddenly can't connect to Utube, anything using duckduckgo, Facebook etc. I can text and call and shows I have 4glte with several bars. Pulled sim card, restart multiple times, nothing?!!!!!!!!! What to try???!!
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Porting my number
We are starting to regret in our choice of Verizon. It’s almost one week when we decided to choose this carrier. There was no for new customer and we chose an unlimited plan. So what we have: internet is poor, even not alway 5g in the city. And however our payment is higher than it was with previous carrier, we still can’t…
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International Travel Plan
If I sign up for the international monthly plan and I travel to Spain. If someone from the U.S. calls me, do I have to pay for the call do is it included?
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Formal complaint: failure to unlock phone to port number twice!
Despite 5 hours of my life I will never get back, 20 employees, countless departments, and a supervisor assuring me it would get fixed, I get this response to a ticket that was placed two separate times. Your request to have your device unlocked has been reviewed. Unfortunately, your device is not eligible to be unlocked…
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Dropped calls in Denver
Has anyone else had this problem in the Denver area? Dropped calls in Denver area Has anyone else had this problem in the Denver area…this is been going on for two months… Verizon has changed everything possible including a new Sim card and nothing has helped. I get dropped calls constantly… Wi-Fi is fine, FaceTime is…
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SOS Mode
So, over the past few months, my iPhone has went into SOS mode several times, which is driving me up the wall. I’ve contacted Verizon about this and they assure me that it’s a connectivity issue. I kept saying it’s because my phone was paid off since I never had that problem until a couple weeks after the phone was paid…
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Cell signal is poor to SOS which is no signal
I got my new iPhone 15 Pro Max last September and switched from T-Mobile. Since then I experiencing reception issues that I didn’t have before. Most of my workplace I have only 1 bar or “SOS” in Arlington VA area. I’m at home now and have 1 bar while I’m typing this. How can we boost the signal?
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Turn off 5G!
I find it absolutely **bleep** that I am now forced to run 5G on my Samsung S21! Allentown, PA area has garbage 5G service, less then 1 bar, yet I was running at 5 bars with 4G. Verizon turned off the ability to switch to lower modes.
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Data outage since Friday in Orange CA 92869
We've gone from an average of 120mbps to less than 1mbps the last three days. This has been verified on multiple devices , and multiple locations within the zip code above. Does anyone know when service will be back to normal?