Order & Tracking
Verizon gave UPS the wrong shipping address
On 1/4/25 I upgraded my phone and my plan with Verizon, online. As part of the process my shipping address was given to them and this was correctly noted on my Verizon receipt. After waiting 4 or 5 days, no phone, I checked myverizon.com and found that Verizon did not ship to the address that appears on my receipt but…
UPS lost my returning phone and I am paying the price even though I have insurance
So I paid for Verizon's insurance and asked to send me a brand new phone because I old phone crashed. I sent the phone back on time with the prepaid label, then months later , I get a notification saying that Verizon has not received the device and UPS has lost my package. I immediately go to Verion office in El Cerrito…
Orders
Hello, my order (order number: *****) is currently in the status of 'shipping'. I would like to change this order to receive eSIM via email. May I ask what information I need to provide to complete this change?
Gift cards purchased from Verizon are inactive
I recently purchased four gift cards from Verizon, intending to use them to pay my bill. These cards were delivered to my home via FedEx. However, when I tried to check the balance on the cards, I discovered that three of them were inactive. Hoping to resolve the issue, I contacted Verizon customer support, expecting they…
Don't exist
Why does Verizon app say my order # and location code and neither of the 2 mobile #s exist and I have the email and spoke with Verizon and they said it is on the way
Express pickup issue
I submitted a new phone order yesterday at 5:00pm and the app still says “processing order” I called the store and they said it doesn’t show the order, but then they said I see the order but not in the correct place to fulfill it. So now here I am almost 24hrs later and still no phone while using express pickup not sure…
Verizon claiming I returned "empty box"
I posted recently but can't find my last post so posting again. I returned a pixel watch in October (within the return window) and have proof of everything, including the weight of the package at drop off and tracking number, but Verizon claims it received an "empty box". I've reached out to customer service over 25 times…
How to purchase with gift card
Hello, I received a Verizon Gift card for christmas and i'm wanting to use it towards the Playstation bundle offered on Verizon.com, yet when i apply the card(it's for $500), The full amount of the purchase it put on my credit card. The bundle is only $450 plus tax so the Gift card is enough. Is there a number i can call…
Ordering Apple Watch Series 10 online
Ordered an Apple Watch November 27th, was estimated to be shipped December 27th. When it was not shipped and the “new” expected shipping date was emailed to me and was the same (December 27th) I decided to give Verizon a call. After 3 days of back and forth calling with Verizon customer service, I had someone reorder my…
UPS won't let me update delivery address
* First of all I put my address number in the delivery address but Verizon omitted it on the shipping label. * Ups says address needs to be updated but Verizon makes it unauthorized for anyone but Verizon to update delivery address. * Representative from Verizon said they can not add apartment number and there is nothing…
Order delayed
So I recently ordered the s23 and every time I speak to someone they act like they've resolved the issue but in reality they've done nothing I still have no notifications regarding the delivery. Whenever I go to Verizon assistant it just says delayed and when I try and track the phone it says delivery status will be…
Phone was sent back to sender
Ordered an Iphone from Verizon with monthly payments, was waiting for my order but unfortunately it has some problem with apt number and it was sent back to sender. So I wondering how can I resolve it ? Can I get it back? And when I trying to call verizon I can't talk to someone because it ask me about my account number…
Verizon Shipped same day order ups ground 3-5 days
Same day delivery via pro on the go was chosen for a phone I ordered as a Xmas present. Phone was never picked up or delivered by pro service for same day delivery so instead of Verizon shipping same day via ups they sent it via ground now it’s arriving after Xmas and they say there’s nothing they can do about it unless I…
Ms
I ordered a phone almost a week ago. They sent the WRONG phone & USB cord. I called to inform them. I was told by 3 different agents that they would be sending out the correct device. In the mean time, a Tier 2 tech said that since I urgently needed my phone and my number was now attached to the other device, she could…
Upgraded phone and phone missing from box
I upgraded all the phones on my account (6) on December 14, 2024. They were going to be Christmas gifts and supposed to be 2 day delivery. They were set up in 3 shipments with 2 phones in each shipment. I received the first two shipments without issue but the third shipment was missing one of the phones. The packing slip…
Verizon/UPS delivered new order with 4 missing devices, please help resolve this
I placed an order with the Verizon online chat service to order 4 new iphone 16 devices which were shipped through UPS. Even though I asked for in-store pickup, the agent gave me shipping as the only option. The box was delivered after 4 days with empty iphone boxes all opened and no devices. Now i am stuck between Verizon…
Wrong order
Ordered Beats Studio pro with a rebate I had and received 2 iPhones instead. Tried contacting customer service but they are a pain to deal with. 40 minutes on the phone with no solution.
When will my order ship need help please
Hi there i ordered a phone and tablet yesterday and was told it would ship yesterday for delivery in 2 days. I have been told several different things now about my order status is anyone able to get me clarification about if my order was actually accepted? I have an order number and receipt but am very concerned i wont get…
Received an empty box
My iphone was supposed to arrive on 12/18. I received the package & the phone was missing. The paperwork was there but no phone. I called Verizon & the rep said I should receive a replacement phone within 4-5 days. Has this happened to anyone else? Was it a mistake made by Verizon or was it stolen in transit & the package…
When will my order be shipped
I was just checking to see when my items were going to be mailed out?
Identity Verification Disaster
I placed an order for a few devices and a new customer phone plan everything seemed to be in place and didn't mind the verification process. I uploaded my identification then called customer service to let me know if everything was in order, she assured me everything was fine, ended the call as I thought everything was…
Customer Service Experience
Worst customer service experience I've ever had to deal with. I had a simple issue - placed an order and paid for it, order never came, want my money back. When I call it's nearly impossible to reach the right person which turns into me being transferred multiple times, having to explain my situation over and over again,…
Back ordered iPhone 16
Ordered new iPhones on 9-28-24. Still have not received phones. Still says back ordered in my orders. Getting an absolute run around from Verizon’s support systems, call back system hung up on me, worst customer service I’ve ever experienced, still no answers. Anyone else having this problem?
Advertising free in-store pickup!!!
Very shocked that Verizon blatantly falsely advertises that you can pick up your order at a Verizon store completely "free" and that there's "no additional charges" to do so. Which isn't the case, what Verizon does is charge you $25 PER DEVICE (refundable) to your complete order and pickup at a Verizon store IF you live in…
Iphones not delivered by Fedex
We ordered 4 iphone 16 pro from Verizon. The iphones were never delivered and now Fedex is saying they are lost/stolen from the warehouse. I am not spending any more time on the phone with Verizon and Fedex to get this resolved as I have already wasted 5+ hours trying to get this resolved. The phones were never delivered…
Chat agent placed order for the wrong address and now I can't cancel the order and place new orders
TLDR - I've been in Verizon purgatory ever since a chat agent placed an online order on my behalf and sent the order to the wrong address. Verizon is dragging their feet to cancel my order, and in the mean time the orders pending cancellation are preventing me from placing new orders and taking advantage of the $1000 trade…
FedEx Shipping Restrictions customer service
Verizon is shipping me a phone via FedEx and imposed shipment restrictions that prevent me from having it held at a FedEx location. They shipped it to me well before the date they said they would and it will now arrive when I am unable to sign for it as I'll be at the hospital. I've been told that it will get shipped back…
Online Order Problems
Hei Everyone, I have some trouble with an online order. On November 30th I order a google thermostat 4th generation using the online store, I received the confirmation email with all the information and the delivery of the item was supposed to be by December 6th. Today is December 10th and I have no info about the location…
New Line Question
A new customer this has been the worse customer service experience I have had. We left AT&T and thought Verizon would be better at customer service. I kept getting harassed to get a new line on us they say. I just signed up less than 3 months ago and now that I am ready to get a new phone and line. I am being told oh we…
Wasn't home for delivery
We recently ordered three new phones (I am switching over from another carrier.) They were sent in separate packages. I received one of the phones, but the other two were sent back because I wasn't home. I did not have the option of picking them up at the store. I already have a deposit down and do not want this order…