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I spent 4 hours yesterday and 2 hours this morning trying to resolve an issue with my account. My account is paid up to date. I paid the device off and wanted to upgrade a line. Due to a Feature Validation error no one in Verizon from customer service, tech support, interal verizon rep helpdesk can resolve this issue so…
Hi - I am returning my modem to the Verizon "returns' facility in Ft. Worth Texas. I have noticed that the address given to me by Verizon may be incorrect. I was given *****, Ft. Worth, Texas 76137 I see other info on line the correct address is: ***** Ft. Worth, TX 76137 Which address is correct???
I just want to express how much I am unsatisfied with services from you guys. Verizon I mean I have this app my Verizon app and it suggests this cool deal I can get with the phone a good promotional deal so I went and tried doing it. Big mistake I made because in the end I went to go pick up the phone and the lady didn't…
Essentially here is my issue: I placed an order for an in store pick up last week through the Verizon app. They said it would be ready in 2 days. After 2 days I didn’t hear anything so I contacted support. They said the order was still being processed and rest assured it would be ready soon. A few days later I still was…
I made a decision to accept a Verizon offer to upgrade my iPhone with a 3 year price lock. I completed this on-line as I have done several time before. I was offered an in store pick up or shipping. I can wait a couple of days so I select shipping. The device was set to arrive in 2 days and I was given a delivery window.…
I’ve ordered some headphones online, the 1st order had to be cancelled because they didn’t want to charge my gift card then charge the difference to my debit card so I had to cancel it and re ordered it with the right payments. The real issue is I had to talk to multiple reps and even a supervisor just to find out that my…
I ordered 2 gift cards together and they only sent me the code for one of them! Please how do I get the other one I’ve checked everywhere
I opened a ticket, twice. Not a chat session.... an Orders Status Form. I asked that status of an order from May 23rd. Still hasn't shipped. Support cannot just respond with a status update. They start a chat and want all this info. I gave an order number and everything they needed. No human brains being used at this…
Hello, I shipped out a package via a Fedex drop box. The package was never scanned and is now missing. I visited the closest Fedex store, to see if the package was returned there, perhaps with a damaged label. The package was not there and has not turned up. To file a claim I need a Verizon account number/ground. Does…
I have now placed this order twice. I’m adding SIX more lines, buying seven devices, upgrading a plan, and using my Verizon Visa that was charged. For the second time now, Verizon has canceled my order and every time I call the support, they have absolutely no record of the order and suggest I place a new one. So why would…