Order & Tracking
Wasn't home for delivery
We recently ordered three new phones (I am switching over from another carrier.) They were sent in separate packages. I received one of the phones, but the other two were sent back because I wasn't home. I did not have the option of picking them up at the store. I already have a deposit down and do not want this order…
Order not delivered
I placed an order for Bose headphones on November 28th with expected delivery on December 2nd; however, the package has not arrived. The shipment has shown as "out for delivery" on a FedEx truck for four days. Verizon has issued a ticket number for this issue, but I have yet to receive any updates.
new customer
On black Friday I signed up for the promotion "get a new phone on us," plus get a $300 egift card as a bonus (there was also an added "Congratulations! You've qualified for an extra $150 off todays purchase" offer ). It was black Friday, and the Verizon servers must have had high volume because throughout my entire sign-up…
CANT UPLOAD REQUIRED DOCUMENT - APP NOT WORKING NO UPLOAD LINK ON WEBSITE
I am having a really bad experience. First order I had to cancel because they messed up my name. Second order I need to submit a document which states I am buying the house the service will be going . I cant get the app to let me submit because every time I try to upload a document it goes blank. This is such a bad…
Correct a device shipping address
I ordered a S24 upgrade device through my company's business account and the shipping address was incorrect. I did not notice until after the "your item has shipped" email. How do I correct the shipping address for a device in transit? I have contacted UPS but they are referring me back to Verizon.
Delete order
I ordered a phone and I can't find it and they took the 55.00 how do I get it back
Fraud Department
I have never experienced anything like what I am currently going through in my life. I attempted to upgrade a line. Didn’t notice that there were any issues and after a few days thought that I should have gotten a shipment notification. So, I log into my account and check the order. It says that the order is on hold and…
Tracking
I ordered a phone on line from Verizon and choose the 2 day delivery option and when I go to track my order it doesn't show any updates on my order it doesn't say if it was shipped or anything it just keeps saying ordered i placed my order on the 1st of December and chatting with customer service is not getting me anywhere…
New phones for Christmas
We ordered new phones for 3 members of family for Christmas, 2 boxes arrived and with only 2 phones. 1 is missing and we have had no luck with getting help.
Mobile
Never got the phone I ordered
Iphone 15 color swap E-sim
So my father recently bought the iphone 15 plus with the deal where you buy 4 lines. I was wondering if it would be possible for me to take the phone to the verizon store near and swap it out for a different colored one. I was talking about it earlier with my father and he said something about how the esim was in the phone…
I need tracking number
I need tracking number please
Delayed online order
Anyone else having this problem? iPhone 16 Pro Max ordered online on 9/13 and not yet delivered. Calls to customer service offer no solution other than “It’s backordered.”
Was supposed to get $300 with the phone purchase. But it never worked.
Was talking to a representative when purchasing a phone online. Because I was switching from a different network I was supposed to get a $300 gift card. So the agent gave instructions on how to add it to my account after purchase with a promo code and purchase date. But it never worked. Tried talking to customer support…
Order # Invalid
So I am a new customer and order 2 phones and 2 new lines online last night and paid for express delivery to be today. I paid $200, I got a receipt via email, I got an order number vis email. I even got an email this morning saying my order has shipped when when I click on track shipping it says the order number doesn't…
Pre-ordered Pixel 9 pro xl
Pre-ordered the Google pixel pro xl in pink on September 14th with the new google watch.. received the watch 2 days later and still haven't gotten an update on the phone. The phone is still being advertised for sale as we speak and not saying anything about being in back order. I contacted customer service a week ago and…
Xbox/Verizon GC/Amazon GC Christmas Promo Issues
Hi all, I've reached out to 5 different customer service representatives now. Each time I'm told the same thing. "We have raised a ticket for you and you will receive the email resolution within a week." Each time I receive no response. I always ask if I can have a copy of the ticket or if there's somewhere I can check the…
I'm in some sort of new phone order purgatory and can't get out.
On Sep 26 I ordered an upgrade for my iPhone 14 Pro Max. I ordered the 16 Pro Max . I paid $110.00. It was scheduled to Ship on Oct 18th . It did not Ship. It's showing as "Backordered". It is widely available. I've called chatted with and called Verizon 3 times and every person was unable to cancel the order, or ship the…
Need to Track down my Return
My Verizon account is not showing my return as being delivered to Verizon and I am starting to get text reminders to ship my return back. My return was delivered to Verizon on 11/12/24. Seeing other people’s posts, I’m concerned Verizon will start to say they never received it. Please confirm my return has been received.
Missing order
I received two $200 e-giftcards from [email address removed per the Verizon Terms of Service] on November 1st. I used one of these giftcards to purchase a pair of samsung earbuds through the my verizon app on November 7th. The total came to $222.59, I paid $200 via giftcard and the remaining balance with my debit card. The…
Unsuccessful cancelation of order
Ordered S24ultra online. Agent added a line instead of upgrading a line. 2 hours later, not even a confirmation email, I attempt to cancel order as I found order information in my verizon account page and see incorrect order. Agent says she contacted wharhouse. After 24 hours and multiple agents, order is still shipped.…
iPhone 16 Pro still on Backorder
I purchased the phone for trade-in on September 22nd. The shipment was expected by October 11th, but that date has now passed, and my trade-in is still scheduled for October 22nd. This seems unlikely to happen if the new phone doesn’t arrive soon, as I may be without a phone. Is there any update on the shipment date, and…
Order saying confirmed
I placed an order for an iPhone 16 Pro Max 256GB Titanium Black for $5/mo with no trade-in and a new line of service. I did it online via chat and chose the $200 and got an order confirmation with a receipt of all of this. Two days later the shipping date is not confirmed. A phone agent told me it's in "high demand"...…
iPhone 16 Shipping & Support Inconsistency
I preordered the iPhone 16 Pro Max on September 13th with an expected ship/delivery date of October 4th. October 4th rolled around and I still heard nothing. After waiting a week I reached out to Verizon support and after awhile they said “we are going to expedite this for you. It will be delivered within 24-48 hours.”…
Cannot verify identity
I spent two hours online trying to order phones for my family and encountered a few problems. Finally, the order was processed and placed for four new iPhone 16s. We were waiting for the call from the local store to pick them up tonight. I got an email from Verison that the order was canceled. I called and got the fraud…
Iphone 16 pro shipping delay fixed
I ordered an iphone 16 pro on 10/11. It said it would ship on 10/11. Not so. I have wasted too much time with Verizon support regarding a ship date. The chat bots are a joke and want you to believe they are human. I was asked to wait 4 days for a date on. 11/2 so they could escalate my request. No tesponse after 5 days.…
Orders
I have been a Verizon customer for over 21 years I ordered a phone in mid September. The phone was supposed to ship on October 11th . I have called several times and each time I get told it is shipping and I will receive my phone in a few days. On the app ithr ship date does not change from October 11 th either . I still…
Headphones not Shipped
I purchased a pair of Beats headphones on 9/28 and was suppose to have two day shipping. My item has yet to be shipped. I tried getting help from customer service, but nobody has been able to help me.
Upgrade experience
Wanted to share my experience today. Was going to upgrade my iPhone and add a new line with IPad. When checking out the $200 gift card promo popped up. I contacted live chat to get the details and spent 90minutes of them trying to do my order for me, quoting me higher prices and fees than the app, for them to tell me the…
S24 misorder
Status of s24 needs to be removed from my account. I have an s21. Which is ***** imei I never owned s24. I am using my s21 until this is all resolved and I can order my ultra s24 S24 was never opened, sent by mistake by Verizon Return # ***** authorized by Verizon. It is in your warehouse!!!!! Pamela