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I need tracking number
I need tracking number please
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Delayed online order
Anyone else having this problem? iPhone 16 Pro Max ordered online on 9/13 and not yet delivered. Calls to customer service offer no solution other than “It’s backordered.”
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Was supposed to get $300 with the phone purchase. But it never worked.
Was talking to a representative when purchasing a phone online. Because I was switching from a different network I was supposed to get a $300 gift card. So the agent gave instructions on how to add it to my account after purchase with a promo code and purchase date. But it never worked. Tried talking to customer support…
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Order # Invalid
So I am a new customer and order 2 phones and 2 new lines online last night and paid for express delivery to be today. I paid $200, I got a receipt via email, I got an order number vis email. I even got an email this morning saying my order has shipped when when I click on track shipping it says the order number doesn't…
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Pre-ordered Pixel 9 pro xl
Pre-ordered the Google pixel pro xl in pink on September 14th with the new google watch.. received the watch 2 days later and still haven't gotten an update on the phone. The phone is still being advertised for sale as we speak and not saying anything about being in back order. I contacted customer service a week ago and…
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Xbox/Verizon GC/Amazon GC Christmas Promo Issues
Hi all, I've reached out to 5 different customer service representatives now. Each time I'm told the same thing. "We have raised a ticket for you and you will receive the email resolution within a week." Each time I receive no response. I always ask if I can have a copy of the ticket or if there's somewhere I can check the…
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I'm in some sort of new phone order purgatory and can't get out.
On Sep 26 I ordered an upgrade for my iPhone 14 Pro Max. I ordered the 16 Pro Max . I paid $110.00. It was scheduled to Ship on Oct 18th . It did not Ship. It's showing as "Backordered". It is widely available. I've called chatted with and called Verizon 3 times and every person was unable to cancel the order, or ship the…
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Need to Track down my Return
My Verizon account is not showing my return as being delivered to Verizon and I am starting to get text reminders to ship my return back. My return was delivered to Verizon on 11/12/24. Seeing other people’s posts, I’m concerned Verizon will start to say they never received it. Please confirm my return has been received.
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Missing order
I received two $200 e-giftcards from [email address removed per the Verizon Terms of Service] on November 1st. I used one of these giftcards to purchase a pair of samsung earbuds through the my verizon app on November 7th. The total came to $222.59, I paid $200 via giftcard and the remaining balance with my debit card. The…
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Unsuccessful cancelation of order
Ordered S24ultra online. Agent added a line instead of upgrading a line. 2 hours later, not even a confirmation email, I attempt to cancel order as I found order information in my verizon account page and see incorrect order. Agent says she contacted wharhouse. After 24 hours and multiple agents, order is still shipped.…
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iPhone 16 Pro still on Backorder
I purchased the phone for trade-in on September 22nd. The shipment was expected by October 11th, but that date has now passed, and my trade-in is still scheduled for October 22nd. This seems unlikely to happen if the new phone doesn’t arrive soon, as I may be without a phone. Is there any update on the shipment date, and…
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Order saying confirmed
I placed an order for an iPhone 16 Pro Max 256GB Titanium Black for $5/mo with no trade-in and a new line of service. I did it online via chat and chose the $200 and got an order confirmation with a receipt of all of this. Two days later the shipping date is not confirmed. A phone agent told me it's in "high demand"...…
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iPhone 16 Shipping & Support Inconsistency
I preordered the iPhone 16 Pro Max on September 13th with an expected ship/delivery date of October 4th. October 4th rolled around and I still heard nothing. After waiting a week I reached out to Verizon support and after awhile they said “we are going to expedite this for you. It will be delivered within 24-48 hours.”…
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Cannot verify identity
I spent two hours online trying to order phones for my family and encountered a few problems. Finally, the order was processed and placed for four new iPhone 16s. We were waiting for the call from the local store to pick them up tonight. I got an email from Verison that the order was canceled. I called and got the fraud…
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Iphone 16 pro shipping delay fixed
I ordered an iphone 16 pro on 10/11. It said it would ship on 10/11. Not so. I have wasted too much time with Verizon support regarding a ship date. The chat bots are a joke and want you to believe they are human. I was asked to wait 4 days for a date on. 11/2 so they could escalate my request. No tesponse after 5 days.…
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Orders
I have been a Verizon customer for over 21 years I ordered a phone in mid September. The phone was supposed to ship on October 11th . I have called several times and each time I get told it is shipping and I will receive my phone in a few days. On the app ithr ship date does not change from October 11 th either . I still…
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Headphones not Shipped
I purchased a pair of Beats headphones on 9/28 and was suppose to have two day shipping. My item has yet to be shipped. I tried getting help from customer service, but nobody has been able to help me.
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Upgrade experience
Wanted to share my experience today. Was going to upgrade my iPhone and add a new line with IPad. When checking out the $200 gift card promo popped up. I contacted live chat to get the details and spent 90minutes of them trying to do my order for me, quoting me higher prices and fees than the app, for them to tell me the…
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S24 misorder
Status of s24 needs to be removed from my account. I have an s21. Which is ***** imei I never owned s24. I am using my s21 until this is all resolved and I can order my ultra s24 S24 was never opened, sent by mistake by Verizon Return # ***** authorized by Verizon. It is in your warehouse!!!!! Pamela
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Online order and pick up
How long after your order is approved can you go pick up the device?
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Why can't Verizon ship to apartments?
Seriously, it is almost 2025, you'd think Verizon would have the ability to ship a phone to an apartment by now. Back in August I signed up and paid for Verizon service through a corporate rate my employer has. It is now November and I still haven't received my phone since it got sent back by UPS due to the apartment…
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Placed an order and No update on shipping
I’m a new customer. I decided to order a phone online. I paid for one day shipping on October 28th and have not received any updates since placing the order. Customer service has not been helpful. This is a bad sign as a new customer that in 2024 Verizon can’t ship a phone out on time and gives no update to the customer.
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Feedback from a New Customer
I called in to cancel my Verizon account after switching over from T-Mobile. It had been less than a month and I had been having nothing but problems. Whitney from team McGriff in North Carolina took ownership of my problem and helped me with the issues I had been speaking to multiple representatives about. She truly…
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Trade in kit never comes
we ordered two iPhone 16 pros and submitted for trade-ins through Best Buy. we picked up our phones the confirmation email from Best Buy said our carrier requires a device trade-in. we have called Verizon two times request requesting them to resend the trade-in packaging materials and they have assured us they’ve resent…
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Pre-Ordered iPhone 16 Pro Max and iPhone 16 Pro - Order Status shows No Order
Hello! I preordered the new iPhones on the 1st day of preorders for the #iPhone16Pro##iPhone16ProMax last Friday, September 13th. I am porting 3 numbers from T-Mobile. I received an order number and location code, then 3 emails to transfer my numbers to Verizon @verizonwireless . All of which has been completed. When I…
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Tried switching to Verizon and after a month my order was canceled and I was told I would need to order again!!
I placed an order to switch to Verizon from AT&T on September 21st. I purchased a new iPhone 16 Pro Max and an Apple Watch Ultra S2. I paid $173 up front, and I was told that my order would arrive with a target delivery date of October 18th. I patiently waited, but as the date crept closer I was surprised that I had not…
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Cautious with Verizon Online Order - Delivery address messed up even when your order detail shows the correct one
I'm sharing this recent very unpleasant online order experience with everyone, and hope you will be luckier with your next order with Verizon when double-checking what they put in your shipping address, apparently what's on your order page doesn't count. I ordered my new phone recently with an online chat agent, and I…
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Why haven't verizon support aked the employee that sent me a shipping label where he shipped the package to
I have been trying to get the verizon support to help me with a missing package since August 2024 .A verizon manager sent me the shipping label to place on a package to return it to them ,which was a package thay told me they sent by mistake by the way. they tell me that they didn't get it from UPS even though I have a…
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Why can't verizon find a package that i received the delivery confirmation from ups for
I was sent a shipping label provided by a verizon employee, put it on the package and gave to ups got confirmation of delivery and am being told I am still responsible
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Sim cards
How long does it take for Sim cards to come cause it says 2 days by shipping and it's been 3 days already and they still not here somebody help