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Extended Recording not working
I have scheduled recordings and requested them to be extended and they are not. Just last night I recorded the Celtics/Mavericks game with an extension of 1 hour, confirmed that it was set correctly to extend the recording but in watching it, the recording ended right at the scheduled time.
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Netflix Crashes Last 10 Minutes of Movie
We always used channel 838 to watch Netflix. Then a while ago a problem occurred.—The last 10 minutes of a movie , the VZ set top box crashes and reboots. This happened every time & repeatedly on the same movie. It was a struggle to see the end of the movie. Long story short, VZ technical support couldn’t help us after…
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METV Toons
trying to find out if fios tv will pick up metv toons at launch June 25 or replace any subchannels WJLP or WZME Bridgeport CT Stations?
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STB display doesn’t show time or channel numbers. It’s new.
Just got an upgrade.NEw STB box doesn’t show time or channel number. I don’t know where to look for help. There IS no channel 131 to use; it’s all HD.
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I want to connect my program content from my Fios One/Samsung TV
Well clem 21 helped me initially but now another problem. Even though I am paying for some streaming services, they are not available through my Fios one STB/ Samsung TV setup. That's because they do not go through the fios one box. So I have to go online through my Samsung TV, but I have Verizon for my main streaming…
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Fios WiFi connected STB has internet signal but NO TV signal
The STB shows two steady (not blinking) lights side by side, one on the left is yellow, the one on the right green, a steady yellow light on the left side and a steady green light on the right side. The TV will respond to the internet through the source command. The television signal will NOT respond to the source command…
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Why did it take so long to get my problem solved
Just got a new set-top box (STB) and router after hanging on to the old ones for years. Setting up the router went fairly smoothly, but the STB was a different matter. I got some message on the screen like "Your file can not be found It may have been deleted or moved." It took about 45 minutes on chat to get the thing up…
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Beep after fast forwarding
When I fast forward content and hit play, I get a loud beep through my surround sound system. I have had Fios TV for a number of years and this has never been an issue. I have two different AVR’s, different brands Yamaha and Onkyo and I am experiencing it with both. Has anyone experienced this ? Soulutions?
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What happened to i24? Ch 610?
Channel just disappeared!! Please tell me this wasn’t intentional and you will be adding it back. For those of us that pay extra to get this station.. and we do- this is absolutely not ok!!
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Sound on TNT
The sound on TNT is not working. It is just this weird sound. Every other channel has normal audio. This is a continuous problem and not just tonight. any suggestions?
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Samsung TV HDR Flickering
If you have a Samsung TV HDR Models and your tv is flickering, go into the Fios tv box settings and turn off HDR the flickering will go away… I found out this myself cause Verizon tech support switched my Tv boxes 5 times and were telling me my cables had issues but the issue I fixed it myself with the up above setting…
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Minimum PHY Rate?
Anybody know the minimum PHY Rate I should expect (want) from my Stream TV boxes when connected to my WiFi? Whenever I check the WiFi network status on my TV, all the rates are green except for PHY Rate, which is always Poor. Don't know what it measures and if it could be the cause of my freezing issue I'm having with my…
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set top box
We have called Verizon multiple of times and spoke to many different "representative/technician" and done their troubleshoot steps. Nothing has worked, their latest try at resolving was opening a ticket which they was closed without us getting a replacement box or sending a technician to catch. We are at the point we…
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My DVR no longer records and my guide no longer works
My DVR no longer records and my guide no longer works. This has been happening for over 2 months. Tried restarting all my Fios set tops, routers, etc. multiple times. I tried do a guide fix through the app and that doesn't work. The Fios chat is horrible. Please help I can not use my Fios service and I am still being build…
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Just swapped to Fios
Just came over from xfinity how do I get the tech to come back and put me back on xfinity TV - watching a baseball game and stuttering. Watching normal TV screen will just blank out for a second or so. Remote - what the heck? Google assistant is useless. I say "phillies' and it has no clue. Comcast remote gives me a…
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TV Freezing
Looking for more information on a suggestion to change to MOCA 2.0 certified adapter with up to 5000MHZ. If anyone can suggest one, that would be great. My tv's constantly freeze and interrupts viewing enough that it may be worth changing services.
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Mini STB will not stop glitching
My goodness, I am about done with Verizon Fios! They forced a new STB set up on me and now the mini freezes, glitches, pixelates most time! I have reconnected coax, powered off the router and box and now I am ready to tell them to take this box and shove it! Any last ideas before I tell them to cancel this box?
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DVR Recording
Whenever I press the red record button and then view it later, the recording actually begins like 10-15 minutes prior to when I hit the button. Is there a setting to change this?
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Transfer a program from my dvr to the cloud
Can I transfer a recorded program from my DVR to the cloud so that I have the program once my new DVR is installed?
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Charge for Unreturned Equipment
Here we go again. I have a customer-owned cable modem. Verizon keeps bugging me to return this equipment. I ask the customer service rep why I should return it if I own it? The robot just tells me that I need to return the equipment. Otherwise, I will be charged $100. Did I forget to mention that I own this equipment and…
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Incorrect Program Guide for ION TV
Channel 513 on Fios TV guide should show ION but shows something like DEFY and not the programming for ION. As an example, when tuning to 513 I see ION NWSL soccer but my guide shows DEFY icon and Ax Men.as the program. However, using voice remote gesture and saying, “tune to ION TV the STB tunes to 513 although it is…
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Error Code: PLYB_174
Recently switched cable to Fios TV+. Cable was working fine until one day I turned the TV on and the following error message appeared: “VMS is not available. Your Fios TV+ VMS is not reachable. Error code: PLYB_174.” I checked wire connections with the VMS and the coax LAN on the router and everything is good. Unplugged…
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New Fios+ remote
How do I change the date while displaying the menu?
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I want to connect my Fios STB to a vintage receiver.
I am using the STB connected to my Samsung TV with the HDMI cable. But I have a very good pair of speakers, I want to use with the receiver. The main problem I have is when I connect the STB to the receiver with the red/white RCA audio jacks, the volume is minimal even with the volume turned up past 3 o'clock. They are…
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Toggling by favorites in the latest Verizon TV+ system
I just installed the new Verizon TV+ system in my home - due to a malfunctioning master box in my prior system. I can mark channels as favorites in the guide. However, I can't find, anywhere, how to toggle only amongst the favorites instead of through all the channels in the guide. The new remotes do not have a favorites…
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STB issue
I keep having to reboot my STB. when this happens, instead of my normal service where I can use the channel guide, use menu options, etc i can still watch tv, but i don't have the guided or other menu options. can only channel up /down, or enter channel number. nothing else works. I've rebooted my router multiple times,…
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Call back
I need someone from Verizon to call me back. I keep asking for a call back on the app and I never get a call back. My set top box just keeps rebooting, I’m pretty sure the box is dead. Can you speak to anyone live?
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Fios 1 STB not responding to Alexa after completing skill setup
There are instructions on how to install the Fios Alexa skill and control a Fios 1 STB using an Amazon Echo device. I followed the instructions, the skill connected to my one and only STB. Now when I say "Alexa, tune to NBC", Alexa responds "Tuning to NBC on Fios, now airing Dateline." Sounds great, right? But nothing…
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New customer
I am with Fios for 3 days now and I have realized that I’ve MADE HUGE MISTAKE!! Too many issues ( mind boggling) to mention here but God Almighty I’m extremely stressed out right now
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Frustrated new customer
So I have had service with Verizon just over two weeks. I have vision problems and google remotes have type that is impossible to read. I did the chat option five different times and was told that I could get the previous remote version which has bigger type and voice button. When I asked too many questions the rep cut the…