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New Fios TV box freezing on one channel
Recentrly Fios had me upgrade to the new smaller box with voice remote. I also needed to change out my router for a newer model. Everything has gone smoothly except for one thing. A channel we watch regularly, WTBS, keeps freezing on live TV. This is the only channel this happens with, at least so far, 3 weeks into the…
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Isolating Boxes
I have two tv one boxes. When I record something on one box it shows up on both boxes. How do I isolate them so they work independently?
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Fios DVR play back not working on computer.
I’ve been trying for months to get my DVR to play on my laptop. Turns out that Fios does not have support for this. You need to have a tablet where you can download an app that is the only way your DVR recordings will play. I assume this is because they don’t have an app that works with Roku Like Comcast and the other…
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Rebooting VMS4100
Just upgraded to the VMS4100 Fios One boxes. Since there is no readout on the STB, how can you tell if the box is finished rebooting? With the 1100 boxes you could track the progress on the display.
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Help programming fios remote
My Element TV needs to be turned on using both Fios remote and Element remote. So inconvenient. Want to only use Fios remote. How?
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Recent Fios equipment upgrade
I Installed the equipment sent to me by Verizon that was required to upgrade the Fios TV service. It consisted of a new router, a Video Media Server to replace the set-top box (used for a small screen tv) and the DVR (used for another large screen tv), and two Fios TV+ kits consisting of wireless device and a new remote.…
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New remote with set-top box
I recently received a new set-top box to replace a defective one. Should I have received a new remote as well? My current one isn't working.
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Received email from Fios about new order for stbs and router
I received an email the other day that someone at Verizon created a new order for me that includes stbs and router I guess to replace my Legacy equipment. The order has a due date of 4/15/25 so nothing yet has been mailed out. I just want to confirm this order is for the upgrade on My legacy Motorola boxes they notified me…
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Serious delay issues when using the Guide
In the last two weeks the Guide is having delay issues. Takes up to 10 seconds to see what's on in 2 or 3 hours. Used to be able to see what's on in two weeks but not anymore. Always says "Please wait". Never had it this bad before to the point that I try not to use the Guide. Have the VMS1100 set top boxes. Other than…
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updated fios box IPC4100 fails to diplay Chinese in subtitle of an icon in you tube via Fios
Recently updated verizon IP set top box , model-IPC4100 can not display Chinese characters correctly in the subtitle of the You Tube icon when Fios was used as input. It only displays all small squares. However, If I by pass the Fios input and use only TV as input, it displays correctly in Chinese. Can any one help how to…
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Sports feature not working
With teams selected in the sports feature you use to be able to get notified when your games were getting ready to broadcast. Now no matter how many times I set it up no alert is displayed on my tv. It worked for several years now it just stopped.
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VMS Box never turns off or goes into standby.
New VMS 4100 box just arrived and was installed. It doesn't turn off or go into any kind of standby mode when everything else does. The light on the front stays bright white and it's loud. Either a fan or hard drive constantly spins. Very annoying. Shouldn't it eventually power down? I've checked every available menu…
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Fios TV One won’t delete and other issues
So many issues with our FiosTV One… many DVR recordings are completely stuck. They won’t delete (says delete failed). Recording is a mess. It will say record but not show the recording check in the guide. Some daily series we have set to record is marked as record in the guide, but doesn’t actually record. I often get…
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Recording not working nor deleting
My DVR is no longer recording my scheduled shows and is now failing to delete current recordings.
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what channels do I have?!
Dear Lord! Verizon! Why is it so hard to find my channel line up? follow this link... and it brings you to YET ANOTHER "COMPARE PLANS" stupid page! I JUST WANT TO KNOW WHAT CHANNELS I HAVE LISTED OUT! Verizon... you are worst by the day! Been around since 4 names ago and each change was worse. Fix your site and stop trying…
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Updated STB
STB updated this week now I’m missing 3 of the 4 movies I had purchased
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TV away from home
Just switched from Optimum to Fios. Live in Westchester NY but have a 2nd home in Vermont. With Optimum and a hotspot in I could access most sports events on Fox, ESPN, Gotham Sports and the like by going on their websites and signing in as an Optimum subscriber. Can I do the same on Verizon?
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Instructions for using Fios TV Plus, G1100 and your own router
Here’s my experience with getting the Stream TV+ (plus) activated and working with my G1100 router. Hopefully, this will help someone else since I wasted an entire weekend on it. Please let me know if you run into any issues and I can update the instructions. Background: I’ve been using my own router for several years. I…
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Problems with Fios Legacy Box Upgrade
I am having a horrible time getting assistance with the Fios Legacy Box Upgrade so I thought I would try this way...I am setting up new TV One boxes for a friend. I have hooked up the TV One boxes to the newer TVs. I am now left with two old cathode ray TVs, but will ask about one at a time. So here goes: Her previous Fios…
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Amazon Echo Show with The Fios TV app for streaming Fios TV
Hello, I have an Amazon Echo Show 21 and am attempting to use the Verizon Fios TV Mobile app to stream FiOS TV to the unit. I use the same app on my iPhone and iPad without issue, but on the Echo Show after I log into Fios with my account information I get the following message from the Fios app: Fios TV package Update…
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can I cancel Fox news on my Fios tv channels
can I cancel Fox news on my Fios tv channels?
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Hitachi Plasma TV is connected to new Set Top Box but won't work. No Picture.
Verizon hooked up the new set top boxes throughout the house. Installation went well except for one set top box connected to the Hitachi Plasma TV. Tech couldn't get it to hook up. He suggested a cable with a HDMI connector on one end and a DVI connector on the other end might solve the problem. I purchased a BENFEI HDMI…
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trying to contact customer retention/tech support: moving FIOS service including Tivo cable card to new address
I'm trying to contact someone in customer retention or tech support. I have been a Verizon Fios Customer for over 11 years, largely because they support my Tivo's cable card ( I've had the Tivo for around 15 years with periodic maintenance ) . I will soon have to move to a new apartment in the same general area in NYC.…
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unable to connect Verizon Fios to my Amazon Fire TV
Beginning on March 9th I have been bounced around on chat, reset my system probably 20 times during those chat conversations and all I get is messages that the issue has been resolved. I have been a customer of Verizon for 30 years and yet to have someone resolve this issue of connecting my Verizon Fios streaming service…
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Please wait. We are trying to tune to channel
It looks like every week I encounter a new issue. This one started about 4 days ago (right after the weekend). This time I get this message "Please wait. We are trying to tune to channel". Sometimes it takes up to 2 minutes to tune the channel and other times after several minutes I give up and shut off the TV. I restarted…
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New Equipment - Less Features
Just received my new Fios TV+ equipment (router/VMS/STB) and there are two significant downgrades: - You can no longer "skip forward" a designated amount of seconds on a recorded show, just backwards. Lame. - While recording a series that is broadcast on different channels, such as sports often are, you can no longer…
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Performance with Stream TV MoCA Ethernet adapter than WiFi
Hi, I was a long time customer who was recently upgraded to Fios TV + with the VMS400ATV and stream boxes. While connected to the WiFi, I’m not experiencing any lag or anything, but I thought that I could get performance from the one box because I thought it might be close to pushing the limit on the distance from the…
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Connect COAX to STREAM TV
STREAM TV. Using the HDMI for the TV connection. Can a COAX signal be connected using some type of adaptor at the USB port?
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Why did I get a video media server
In addition to new set top boxes I received a video media server. I did not have one before. Am I going to be charged for this? Is this required for the new set top boxes to work. If it is not required will you come and get it or should I just keep it (and not pay anything). Please do not respond to me via private email.…
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Out Of Home
Hi, was wondering if someone on here has experienced this same issue I am running into. I just switched over to Fios today. I have two boxes from Fios that were installed today, I also have two Apple TVs(one brand new and one second generation). I spent over two hours on the phone with Verizon today because the apple tv’s…