Other Network Discussions
Help unblocking phone for military overseas
I made several calls to verizon about getting my phone unlocked since i would be getting stationed in Korea for the year and needed a Korean cell provider. They all gave me different answers. No one wanted to help me. Im not willing to pay $88 a month because they don’t want to unblock my phone. I can’t wait the 60 day…
Horrible coverage at home and near kids schools
Hello, I get 1 bar around my home, which is a densely populated area in Silicon Valley, and coverage is even worse at our elementary and middle schools nearby. This is a serious safety hazard as we can’t call our kids after school to arrange pickups or update plans. The other major carriers also have poor coverage in our…
Verizon e-gift card credit card issue
My Verizon e-gift part of my Verizon messages app won’t accept a new credit card to buy an e-gift card
Slow LTE while in 5G UW coverage area
I recently switched from AT&T to Verizon a few weeks ago, brought my current iPhone 12 Pro Max over and ported my existing number. I had to get a physical SIM with Verizon, and since activating it, I’ve never been able to get 5G despite being surrounded by 5G UW on the coverage map, and currently only have two bars of LTE…
Poor Cell Throughput Huger SC
I work for a company with about 1000 employees in Huger, SC just outside of Charleston. The actual cell signal isn't bad, 2-3 bars usually, but the data throughput is horrendous. All the company phones the employees use are on Verizon. I access the Verizon Cell network through Xfinity. Up until 2 weeks ago my throughput…
SOS Mode
My phone will not exit SOS mode. My corporate and personal phones are both experiencing issues. Please assist
Mesh node
What is this? Have no idea what it is
Can't hear just one person on my contact list, but they can hear me.
When one particular caller calls me, my wife, the call connects. I hear her fine, she can't hear me. I call her back and there are no problems. Both of us have Android phones, I own a TCL and am on TRACFONE(verizon),she owns a S22+ and is on Verizon. Problem only started this month but has continued roughly 4 weeks.
Service Interrupted With Payment Arrangement
I had a payment arrangement setup but service is now interrupted. I've called FS like 10+ times using *611 (or any Verizon number which redirects me there). 1 of 2 things happens, it pretends to process & then hangs up on me, OR it texts me a link (to the chatbot) and if I press "other key for more options* it likewise…
Contact for Cellular Coverage at School
Who can I reach out to with concerns about coverage at our local high school in Glendora, CA. T-Mobile users have full coverage on campus, but Verizon users are stuck in SOS mode. For the safety of students and staff, it is essential that there is cellular coverage. Who can I contact to discuss coverage gaps and to…
Is there a current Verizon outage in Spring Hill FL no service since 2PM 2/28/2024
Is there a current Verizon outage in Spring Hill FL no service since 2PM 2/28/2024. SOS mode since yesteday and can't get any assistance.
Network Extender 4G LTE
We recently upgraded our phones from Iphone 8 to Iphone 12 and discovered we now have poor signal quality at our house since they have not upgraded the nearby towers. Verizon sent us a Network extender 4G LTE, which we installed and plugged into our WOWWay internet modem and it initialized just fine and seemed to work…
Terrible international service
While domestic calling is great, I having trouble with international calls, with a lot of the calls either have a lot of static or not being able to hear the other party!
Paying for a service I never received
I tried to open Verizon account last year on January. I was told they will send me 2 SIM cards in the mail which I never received. I called them so many times and they had to resend them and again I never received the SIM cards. Now I’m 2024 im being charged $ 105 for a service i never used. Why will I be charged for the…
Charges on my bill for a tablet
I sent in a tablet for a replacement Because it stopped working. Now im being charged for a cracked screen that was not cracked when I put it in the return box. I want that charge removed from my bill.
No service in Old West Austin
I switched to Verizon about a year ago. Yesterday suddenly we were without service , neither 5g or LTE . This applies to both of our phones and the other phones on our block with Verizon Service. Taking phone a few blocks away and service is found. Please help. Verizon troubleshooting leads to point where I need to call,…
Lost Trade In by UPS
It has been almost a year that I have been calling Verizon monthly to talk about a trade in device that I sent in June of 2023 and the promo credit has yet to be applied. Every month they would tell me they would adjust the credit, just to turn around and say the device was never actually received. This is infuriating…
SIM Card Swap Fraud
Can I set up a unique password with Verizon for SIM card swaps so that no one execute such a swap except me? If not, why not?
Store Manager
I dropped my phone and went into a Verizon store as it was not operational. I happened to be served by the manager. He explained that I had insurance but needed to pay the full amount of the phone before submitting a claim. I paid $1,000 and he stated the turnaround to repair the phone would be 7-10 days. I told him I…
Requesting Chat Logs
Hello, I would like to request my chat log history with Verizon Customer Support from November 2023 through February 26, 2023. What is this process, and how can I receive this?
No service in home
I have never had good service in my home but with wifi assist was able to make it work. Approximately 6 months ago or so suddenly we are dropping calls almost every single call and not receiving calls, they just go straight to voicemail. I do not have a home phone and this is my only means of contact in case of an…
Cannot Receive Short Code Text Messages
I am not able to receive "short code" text messages on my iPhone 14 Pro. These are apparently used to send verification codes to access sites like Google, banks, etc. I upgraded to IOS 17.3.1 and still cannot receive them. This is preventing me from receiving verification texts from various sources and completing 2 step…
Question regarding Cell Service
Hello all, So I currently use a Verizon network extender. I am in a lower level unit of my apartment and with out it I get absolutely no service. The network extender plugs directly into my wifi modem. However, my apartment just announced that they will be getting wifi services for the entire complex that is not optional.…
ANNOYING APPS DOWNLOAD
Hi, Verizon services about to become annoying by automatically installing apps on my phone without my permission and intentially slowing down services as well. Was thinking reporting this information to outside sources. What can be done about this because I know as a consumer I have rights.
Escalation - Customer Care Manager
I need a Customer Care Manager to contact me immediately regarding numerous failed attempts at resolving and escalating billing issues related to my new account. This has been an absurd process and a monumental waste of time attempting to resolve issues caused by Verizon's online Sales and Promotion Team.
iPhone Upgrade
I have been with Verizon for many years. I have never used an upgrade. I have been trying to upgrade to an iPhone 14. I called today for the last time I explained that I’m looking for four iPhone 14s I can’t afford to raise my bill. I want to know why Verizon only takes care of new customers. While waiting forever for the…
Device credit not applied
I have been trying for over a year for my device credit to be applied to my account. Each time I call they said yes, they received it. I have the tracking reference number. They confirmed it was received. They said the credit will be applied after the next 2-3 billing cycles. It never is. I call back again. Same story. I…
Reconnection Fees
Verizon charged me a $60 reconnect fee. I chatted with a representative and sent an email, to which they stated that they were not in the wrong for disconnecting my lines. I believe they made a mistake and should have credited my account $60. I feel that they should take the $60 off my current bill to make things right.
Verizon Lost My Trade In
In April of 2022 I traded in an iphone 12 mini through a promotion and was supposed to receive a credit. Verizon mailed me a box to ship the device back in. I took my Iphone 12 mini and placed it in the box, shipped it out through their label and carrier (UPS), received an email from Verizon that UPS had received my…
Returned Phone-No credit and being charged full price on the new phone
I returned my phone and I have verification it was received at the dock in Fort Worth. I still have not received my credit on my account and I have to call in each month to get a credit for my returned phone. Who can I contact at Verizon to resolve this issue? The confirmation of receipt is on my account. This is the…