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No service I have tried your fix all program it doesn’t fix I hate this service
No service in the area. Little truck goes up and down the road. But I Don’t live in the road to check for service maybe if they would check at people houses they would see how horrible the service is
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Time changing
Why would my set time zone be changed without my permission? Even so, why would the "automatic time zone given from provider" have daylight savings when I live in Arizona? My account is based here? I need to understand this.
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Will RCS on iPhone fix this MMS freezing problem?!
this is what I get when a group text with iPhones gets aggressive. The phone completely freezes....all individual text chains look like this from the users in the group. For years this has been a problem. Will RCS fix this when it goes to iPhone? This is infuriating.
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File a complaint
I need to file a complaint against Verizon and the agents who keep wasting my time. Since January 2024 my service has gone down. I did all the troubleshooting suggestions in the wiki/guide to no avail. I called Verizon and each agent I talked to insisted I need to trouble shoot with them again. They made mistakes on my…
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How do I Enter bank account information for payment investigation?
I need a payment investigation that Verizon is trying to set up. They send me a link to enter the account information they need, but the link takes me to the Verizon homepage and never prompts me for information. Where do I go to enter the information?
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Billing
I was told by a representative that called me back after the call was lost that I would get 40$ off my bill from a promo that Verizon had for customers that have been with Verizon for 1-3 years and it would bring my bill down to $120 a month. And that it would take 24hrs and that I would receive a call from someone in…
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What phone settings do I need for an iPhone 13 to be able to connect to an LTE Newtwork Extender?
I have problems with phone call quality - I can hear other people just fine, but they miss brief intervals of silence - losing a words or couple of words throughout my calls with them. It only happens when I'm at home. (The only way I can have decent phone calls is if I turn on Wifi calling and set my phone to airplane…
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International Calling and Wont Call
I am trying to call a local number and the call will not go through. I keep having to turn the phone off and on just to make calls. I just got a new Samsung S22 through Asurion. Can you help with this?
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Help unblocking phone for military overseas
I made several calls to verizon about getting my phone unlocked since i would be getting stationed in Korea for the year and needed a Korean cell provider. They all gave me different answers. No one wanted to help me. Im not willing to pay $88 a month because they don’t want to unblock my phone. I can’t wait the 60 day…
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Horrible coverage at home and near kids schools
Hello, I get 1 bar around my home, which is a densely populated area in Silicon Valley, and coverage is even worse at our elementary and middle schools nearby. This is a serious safety hazard as we can’t call our kids after school to arrange pickups or update plans. The other major carriers also have poor coverage in our…
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Verizon e-gift card credit card issue
My Verizon e-gift part of my Verizon messages app won’t accept a new credit card to buy an e-gift card
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Slow LTE while in 5G UW coverage area
I recently switched from AT&T to Verizon a few weeks ago, brought my current iPhone 12 Pro Max over and ported my existing number. I had to get a physical SIM with Verizon, and since activating it, I’ve never been able to get 5G despite being surrounded by 5G UW on the coverage map, and currently only have two bars of LTE…
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Poor Cell Throughput Huger SC
I work for a company with about 1000 employees in Huger, SC just outside of Charleston. The actual cell signal isn't bad, 2-3 bars usually, but the data throughput is horrendous. All the company phones the employees use are on Verizon. I access the Verizon Cell network through Xfinity. Up until 2 weeks ago my throughput…
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SOS Mode
My phone will not exit SOS mode. My corporate and personal phones are both experiencing issues. Please assist
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Mesh node
What is this? Have no idea what it is
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Can't hear just one person on my contact list, but they can hear me.
When one particular caller calls me, my wife, the call connects. I hear her fine, she can't hear me. I call her back and there are no problems. Both of us have Android phones, I own a TCL and am on TRACFONE(verizon),she owns a S22+ and is on Verizon. Problem only started this month but has continued roughly 4 weeks.
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Service Interrupted With Payment Arrangement
I had a payment arrangement setup but service is now interrupted. I've called FS like 10+ times using *611 (or any Verizon number which redirects me there). 1 of 2 things happens, it pretends to process & then hangs up on me, OR it texts me a link (to the chatbot) and if I press "other key for more options* it likewise…
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Contact for Cellular Coverage at School
Who can I reach out to with concerns about coverage at our local high school in Glendora, CA. T-Mobile users have full coverage on campus, but Verizon users are stuck in SOS mode. For the safety of students and staff, it is essential that there is cellular coverage. Who can I contact to discuss coverage gaps and to…
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Is there a current Verizon outage in Spring Hill FL no service since 2PM 2/28/2024
Is there a current Verizon outage in Spring Hill FL no service since 2PM 2/28/2024. SOS mode since yesteday and can't get any assistance.
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Network Extender 4G LTE
We recently upgraded our phones from Iphone 8 to Iphone 12 and discovered we now have poor signal quality at our house since they have not upgraded the nearby towers. Verizon sent us a Network extender 4G LTE, which we installed and plugged into our WOWWay internet modem and it initialized just fine and seemed to work…
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Terrible international service
While domestic calling is great, I having trouble with international calls, with a lot of the calls either have a lot of static or not being able to hear the other party!
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Paying for a service I never received
I tried to open Verizon account last year on January. I was told they will send me 2 SIM cards in the mail which I never received. I called them so many times and they had to resend them and again I never received the SIM cards. Now I’m 2024 im being charged $ 105 for a service i never used. Why will I be charged for the…
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Charges on my bill for a tablet
I sent in a tablet for a replacement Because it stopped working. Now im being charged for a cracked screen that was not cracked when I put it in the return box. I want that charge removed from my bill.
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No service in Old West Austin
I switched to Verizon about a year ago. Yesterday suddenly we were without service , neither 5g or LTE . This applies to both of our phones and the other phones on our block with Verizon Service. Taking phone a few blocks away and service is found. Please help. Verizon troubleshooting leads to point where I need to call,…
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Lost Trade In by UPS
It has been almost a year that I have been calling Verizon monthly to talk about a trade in device that I sent in June of 2023 and the promo credit has yet to be applied. Every month they would tell me they would adjust the credit, just to turn around and say the device was never actually received. This is infuriating…
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SIM Card Swap Fraud
Can I set up a unique password with Verizon for SIM card swaps so that no one execute such a swap except me? If not, why not?
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Store Manager
I dropped my phone and went into a Verizon store as it was not operational. I happened to be served by the manager. He explained that I had insurance but needed to pay the full amount of the phone before submitting a claim. I paid $1,000 and he stated the turnaround to repair the phone would be 7-10 days. I told him I…
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Requesting Chat Logs
Hello, I would like to request my chat log history with Verizon Customer Support from November 2023 through February 26, 2023. What is this process, and how can I receive this?
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No service in home
I have never had good service in my home but with wifi assist was able to make it work. Approximately 6 months ago or so suddenly we are dropping calls almost every single call and not receiving calls, they just go straight to voicemail. I do not have a home phone and this is my only means of contact in case of an…
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Cannot Receive Short Code Text Messages
I am not able to receive "short code" text messages on my iPhone 14 Pro. These are apparently used to send verification codes to access sites like Google, banks, etc. I upgraded to IOS 17.3.1 and still cannot receive them. This is preventing me from receiving verification texts from various sources and completing 2 step…