Billing & Payment (Archive)
Why am I not eligible for monthly payment for device?
When I try to buy any device online, monthly payment option for device is not available for me. I also talked to the credit team, they said I'm eligible. And when I ordered the device at the shop and I could choose monthly payment option. What is wrong with it?
Verizon doesn't accept my payment
I have been trying to buy two new lines but I couldn't make payment from online. I tried two times from chat with two different agent. TTey send me tons of payment links, any of them didn't work. I tried three different credit card, paypal, apple pay. I waited 4 days and tried to place order again with different device.…
Cancel a Payment
I am trying to get assistance with cancelling a payment I ignitiated a little while ago this morning. I have chatted with a live rep but he told me his system could not perform my request. It is very urgent that I have the payment cancelled. Please help
Service Disconnected. Need Live agent to assist ASAP
Good Day @verizon My service has been interrupted for payment. I understand the reason for denying us the ability to speak with a live representative but this is important. I am ready to make a payment but prefer to discuss my situation with a Rep because of other account issues before making this payment. I need my phone…
Device Payment Buyout Charge
I have a charge of $311.44 on my account stating it is a device payment buyout charge. I was not advised of any such agreement when purchasing my new iPhone 13 and Apple Watch SE. I was told that with the purchase of my IPhone 13 that the Apple Watch SE price would be at a 50% discount, and that I would make monthly…
need to talk to a supervisor
Was told at the beginning of the month that this was taken care of by a financial supervisor of Verizon and now this,they have turned my service off till the same amount I was told was handled is paid, that is messed up this is taking advantage of a disabled person if you ask me.im told one thing but showed a complete…
Verizon Visa Reward Dollars disappeared
I am an active Verizon Visa holder and my Verizon dollars disappeared out of my account. I verified my lifetime earnings through the Verizon Visa app and subtracted my purchase using my Verizon dollars and the Verizon dollars I have already applied to my bills, and sure enough, verified that my remaining balance…
Fraud Alert & Account Suspension
I'm putting this here in hopes that someone from Verizon who can help will see it. If anyone else has been through this, I feel your pain! I understand that Verizon is a very large corporation. However, it is my hope to make someone aware of my recent experience, and take action so that it doesn't happen to someone else.…
Arizona Trans Priv Surcharges
I am being charged these surcharges for Arizona. One is for Prescott valley and the other is Yavapai County. I have never lived in Arizona and as a matter of fact my billing address has always been Ohio. My phones were purchased in Arizona on the way through. No one at Verizon can give me a legitimate reason for the…
Charging me for an "un" returned phone
I recently upgraded 2 lines during a promotional time. The phones were ordered on March 30 and arrived to us on April 4, 2023. We activated the new phones and prepared the 2 phones in separate boxes for return. We returned them using the process detailed by Verizon via UPS and the tracking of these two boxes showed that…
Mobile + Home error - Looks like something went wrong with your discount....
Every time I attempt to enroll, which is daily, whether on the My Verizon app, or online, I get the error: "Looks like something went wrong with your discount. Please call customer service at 1-800-837-4966". I've had Mobile (4 lines) with Unlimited & Fios for years. When I upgraded my internet speed to 1 GB about 2 months…
charged taxes in two states
on a recent trip to Arizona from Washington we upgraded our phones (4) and signed up for three new watch lines. Our home is in Washington and Washington is the address on the billing. ALL lines are now being taxed in both Washington and Arizona. Verizon customer service is unable to provide any explanation other than we…
Employee Discount
When I signed up for Verizon mobile service, I was assured I would be given an employee discount of $10 per line for a total of $20 per month. About a month ago I called in because I had not received my discount. I was credited $80 on my account for previous months where I had not received my discount. My last bill did not…
Bill keeps changing to higher price
Seems I cannot get things straight with Verizon... I have talked to a couple of Customer reps who understood my situation and have helped me get a price that resembles what the sales rep, that sold us the phones we have, said we would get. We were told that by trading in our old iPhones we would receive them as a free…
eBill
I'm at my wits end with Verizon wireless. I have tried at least a dozen times to get eBill on my new bank account but can't get it done. I had eBill for 2 decades at my old bank and never had any problem but when I switched banks I get an error message that tells me that eBill failed because I'm already successfully…
Plan rate adjustment
Good afternoon, I just got my bill for two “Go Unlimited” plans and each plan increased in price $5.95. I had read about approximately a $3.00 increase per? What gives?
VZWRLSS*APOCC VISE
What is this charge: VZWRLSS*APOCC VISE
Being charged for devices I've never owned/registered.
I have been using Verizon service for my mobile phone at least over 10 years. Over the years, unknown 3 devices have been added on my account ( 1 apple iPad and 2 Samsung tablets) without my consent and Verizon has been charging me for devices I never owned. Each device has a different telephone number assigned and none of…
bill
On January 4, 2023 my husband and I decided to trade our phones for the new Z Fold 4. I went to Verizon store to see how much it would be. I wasn't planning on getting new phone unless bill would not increase that much. Verizon rep ran the numbers, my current bill was $253 for 4 lines. He came back with 3 options, all of…
won't accept zip code
Won't accept my zip code when paying online with visa .. gives error saying use correct zip code .. Had no issue till several months back when I change the billing address from one po box to another ... Had called several times or rather each month for several months and has not gotten any help on getting it fixed ... Went…
Charges for Returned Devices
Verizon wireless has been charging me every month for devices that have been returned to them. They have acknowledged the return and are STILL charging me every month. I speak to representatives that say the account will be credited and the charges stopped. Still being charge!
cash only status I need help
i was put on cash only status after my wallet was stolen with my verizon card in it. I was set up on auto pay with my verizon credit card . when the card was reported stolen I was issued a new card. THat card never arrived so I was issued another new card, it was during this time that my phone bill was not paid. I have…
Can't add my Verizon Gift card as payment
Please PM me. I have a 100 verizon gift card. In the past i just added it to pay my bill partially. Now it doesn't show the option to add gift card anymore. Only shows debit/credit and bank wire as options.
Disconnected after payment arrangement made
I made a payment arrangement Friday last week (July 7) for July 21. Now this morning (July 10) my service is disconnected. I tried to adjust the arrangement thinking maybe it just didn’t show properly or something, so now I once again have an arrangement on the account, but my service is off still. I tried to request…
Trade in offer didn't apply yet
Hey, My trade in offer didn't apply yet. I get enrolled in a family plan back in October 2021. I traded in my Iphone X to upgrade on Iphone 13 pro. I went to the store in-person for the details and enrollment, the store location was Verizon at 503 N State College Blvd, Suite C, Fullerton, CA, United states 92831. Also…
Billing issue
Verizon has been overcharging my account and removed my trade-in discount for some reason - been dealing with getting charged the wrong amount in the past few months - very upsetting
Removing Verizon Sales Maker Discount.
Hello, I am a Best Buy employee and I have been on/off the phone with reps all day, is there any way to remove the Sales Maker Discount from my account. I am trying to process an upgrade at work but our system is stating how we can't have access to my account. Because of said discount, I have reached out to Customer Care…
Verizon visa autopay question
I am a new account owner, A family member is an owner of another account, and an account manager of my account .Can they use their verizon signature visa for autopay on both accounts? I don’t see anything about it not being allowed, which makes since it’s just a credit card they encourage using it for everythingf. from gas…
Gift card refund
I placed an order for in store pick up and used a gift card to place the order. The store canceled my order due to not having the device in stock. I called to see if my gift card had been refunded and it was not. I called customer service to inquire about the issue and they filled out a refund request for. I have been…
Gift card balance never refunded
Several weeks ago I attempted to purchase some airpod pro's ($199) on the main Verizon site with 2 $75 gift cards + credit card. I couldn't get the cards to apply, so I went through the chat for help. A representative took the order and added both gift cards, but she couldn't get the order to go through either. So she…