Fios Home Internet (Archive)
Upload proof of residency
Hi team, I was notified I need to upload proof of residency to complete my Fios order; however, I've been unable to find where or how to upload the items. I tried calling but unfortunately didn't reach an operator. The message sent to me is below, let me know if I can get some help! Thanks for recently placing an order…
Package changes with upgrading router. Don't be mislead
Last week, a Verizon tech assisted me when my phone had no dial tone. While fixing the issue, he asked if he could review my account, which I agreed to. He recommended upgrading my router to the highest speed, stated he would waive the $149 installation fee, and calculated my monthly savings to be approximately $50 per…
Home Internet Available all around me, but not my address!
What is wrong with Verizon? Very Long time customer and yet still discriminated against. Topic also applies to many other as found in similar posts, which Verizon's answers tap dance (exactly like the three monkeys, Hear, See, and Speak...) around the actual problem reported. (Image of a little child with hands over their…
Smart tv keeps freezing and then has spinning loading circle
Had a CR1000B installed last friday, 2/2. Tonight we were watching Amazon Prime on a Samsung smart tv and it kept freezing and then we would see the spinning circle and then eventually it would flow again. That shouldn't be happening. it seemed to have performed better with my last Verizon router. Also some of the menu…
How do you report a routing issue with the backbone?
How do you report a routing issue in the FiOS backbone, Since 11AM ET today phpala cannot access microsoft azure east us 2 datacenter. It never leaves the FIOS network. I can get there just fine on T-mobile. I can find no way to report such an issue and using the assistant is an ai disaster, and asking for a callback got…
No white light on G3100 router, but everything is working
Hi all, I recently got a new G3100 router and an extender. Everything is working fine, but the white status light on the front of the router is not on. (The light on the extender is lit.) The LAN and WAN and Wi-Fi 6 lights on the back of the router are lit. It's not a big deal because we have fast, stable internet, but…
FIOS Extender randomly loses internet connection
Ever since we installed the 3200 extender, in the room where the extender resides (and the devices are connected to it), internet intermittently disconnects. Both from wifi and cable connected. Light on the extender remains the same throughout but internet is lost. Its random for between 2-5 minutes. And every hour to 2…
No Internet access over Primary WiFi network.
We have had Fios for a while, but have recently had problems with accessing the Internet over our Primary WiFi (the non-Guest network). We have been using the G3100 router and everything works fine over the Guest network, but I would like to be able to use the Primary network. I have been in contact with Fios Tech Support,…
Ca1000 router missing utilities
My ca1000 router no longer has the Utlities option . I think it was removed at the last update How do I backup settings
CR1000A and G3100 MAJOR ISSUES!
Hello. I’m extremely frustrated right now after having these issues. I have been a Fios customer since 2014 and originally received a G1100 router. This router performed flawlessly and I had a great experience. I even kept the same one while upgrading to gigabit service in 2015 or 2016 - no problems. I always got 930/930…
E3200 Extender Wifi Flapping
I have a typical G3100 + E3200 setup. I'm using a coax back-channel. We've been having weird connection issues in the basement where the E3200 is, but I never really dug into it until today. Using a Wi-fi analyzer on my phone and sitting right next to the E3200, I can see that all three of the Wi-Fi APs for the E3200 seem…
IPv6 expanding! FINALLY!
After years of testing in a couple of limited areas of Virginia, along with Waltham MA, it appears that Verizon may finally be starting to roll out IPv6 support to more areas. Over the past couple of weeks on another community site, there have been six reports from users in five Maryland areas near Baltimore that IPv6 is…
How to set up my router to have two SSID's one for 2.4GHz and another one for 5GHz on G3100?
How to set up my router to have two SSID's one for 2.4GHz and another one for 5GHz on G3100? I just upgraded and the new g3100 router will only show the 5ghz when connecting my Alexa. Alexa works on the 5ghz but needs to be on the 2.4ghz to connect to my devices. None of my smart devices work with Alexa anymore. they need…
CR1000A dropping multiple times per day
I began experiencing Fios issues a few weeks ago. My internet has been rock solid with virtually zero downtime for years. I have had 3 different techs out over the past 10 days with a 4th coming tomorrow. They have replaced the router, replaced the ONT, fixed fiber connection out at the street, and checked my connection…
Costco/Macys websites are blocked in my at home Fios
Hi Community/Support, We were able to access all websites and suddenly mainstream websites such as Costco, Macys, etc are getting blocked through our Fios Router. This never happened before. We did not put any website filters, no parental blockers, dont use VPNs, etc. So what must be the problem? Looking for any…
Wifi extender-solid yellow light
I received an extender after talking to Verizon since Wi-Fi in my home office on the second floor is weak. No matter where I place it the light stays solid yellow. Even ONE room over form the router. Is there any way to actually get it to work?
CR1000A FW version 3.2.0.7 "[FW] IPTABLES [Pkt_Illegal]" Blocks TCP over Static Route
Got a firmware push last night that appears to have broken any forwarded TCP packets to my static route. Network information: Local network: 192.168.0.0/24 Default GW: 192.168.0.1 (Verizon CR1000A) VPN Server: 192.168.0.105 (Linux box w/ OpenVPN Access Server) Static route: 192.168.10.0/24 GW 192.168.0.105 VPN tunnel:…
Ring Doorbell Live View Over Wifi Not Working
I'm trying to troubleshoot this issue and Ring is stating that it may be that the router is blocking some ports for live streaming. Ring Live View is not connecting over wifi. 2.4 or 5, same deal. Have not tried IoT. Live View works fine over browser and ethernet cable connection to PC at ring.com. Also works fine when on…
E3200 Extender as a bridge
I have a E3200 Extender hardwired to my router about 120ft away in a detached garage. Approx 100ft beyond that is a shed I want to get WiFi to. Can I put the E3200 Ext into bridge mode so that the shed sees a signal 100ft away as opposed to 220ft away? How can I optimize this configuration? Thanks in advance.
Fios underground
I just moved into a new construction home and the tech came out and stated he could not do his job because the utility pole was across the street and he would not set up a temporary connection until the construction crew comes out to run the cable underground which can take months. I’ve seen temporary connections all over…
Landmark
I live in a landmark Brooklyn neighborhood where no poles or wires are allowed. All utilities but Verizon have honored this. When I purchased the property, I saw wires hanging across my backyard going to other neighbors. We confirmed there was no easement for the utility company. All other internet service companies…
Getting gift card for target
Verizon representative promised a $100 target gift card and when I asked for proof of that he says after we hang up I’ll get the order confirmation email which will show the gift card. Well after we hung up the confirmation email showed nothing on my getting my target gift card. Every time I do chat to ask for proof of me…
CR1000B Parental Control Not Accessible
When trying to access Parental Control via mynerworksettings.com, the rule templates and the "New Rule" button are grayed out and not clickable.
Samsung smart tv issues with FIOS
Since i got this CR1000B router, my Samsung smart tv got worse. I have always had to wait for netflix to load, but it now stops mid stream and i see the white circle spin on Netflix and Prime video. It happens a lot. My phone and laptop work fine for Netflix and prime. That tv does not work well with this router at all. It…
I have not received my home depot gift card
I have not received my home depot gift card that was agreed Apon when signing up for internet. This does not seem to be an isolated issue.
Changing a stubborn IP
I have a standard Fios G1100 router, and I need to change my IP address once in awhile. I've done this several times in the past, by logging into the router, clicking on the broadband settings, hitting release, then renew. Normally it happens without a hitch. One time it was somewhat stubborn, and had to do this like 20…
Whitelabel Error Page 02-16-24 cannot get in
On both Chrome and Safari, I am getting the error message, below, when trying to sign in to my Verizon account. Help, please? Whitelabel Error Page This application has no configured error view, so you are seeing this as a fallback. Sat Feb 17 02:06:57 UTC 2024[9211329b-454428] There was an unexpected error (type=Bad…
Fake Router test vs Wired device test?
2/13 - morning noticed that Internet was slow. Did a speed test and got, 2MB/s download and 960MB/s Checked all wi fi and all looked fine no changes were made overnight while sleeping Checked fios router and couldn't find a speed test on it, Checked online Fios Speed test and it should nothing wrong with the router and…
Unknown Increase to Internet Service
The cost of internet went up last year without notice. This year again I see an increase of $10. No idea why or when they keep changing the cost . I’m signed up for paperless billing and automatic bill pay, so only notice it months after. I’ve tried to schedule a call numerous times and never get a call back. When I call…
NEED OUTSIDE FIOS CABLES BURIED!!
We had our whole home Fios WiFi installed over a month ago and still have cable wires on our lawn. Supposedly there is an open Job ticket at Verizon, but no one has contacted me at all, even just to say "we will be contacting you" No response whatsoever. I don't want to have to dodge cables come spring when we are on our…