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Transferring line from personal to business
I am writing to express my frustration and disappointment regarding my ongoing attempt to transfer a line from a consumer account to a business account. Despite following all the required steps, the process has been plagued with issues for over a week, and I have been unable to resolve them despite multiple attempts to…
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Esim lock iphone
Hello, I have a Verizon phone and I’m currently living in Europe. I don’t have a Verizon order number. I would like to know if it’s possible to unlock the SIM so I can use a European SIM card. Thank you for your help!
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Connectivity issues
Like many other testimonies I've read in your community, I have been with Verizon since its beginning. I was a satisfied customer until the past year. I have had issues with connectivity in my own home (in the city limits, tract housing, nothing unusual). I've spent so much time trying to resolve issues. But with no…
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Need help whitelisting my business website
Hello, I am a verizon business customer and my website www.swimlivestreams.com is currently not able to be reached on Verizon's cellular network. The website is fairly new and does not appear to be blacklisted. It seems that Verizon is a little slow to update their DNS. I have called support but have not heard back. I have…
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Cox media NBC Pittsburgh
We demand our station back and a refund for the two months and counting of no NBC. We are now missing the Olympics and Super Bowl because you can't do your job. I am not paying for additional streaming services when I already get overcharged by you. Fix it or we are dropping Fios
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Verzion RCS Text Messages 2/4/2026
In this case I don’t thing make and model of iPhone and iOS matters because this happen to me with a iPhone 16 plus and my family member a iPhone 12. I was able to text android uses see when my messages were delivered and see when an android user read my messages. As of yesterday Verzion’s RCS messages is not working…
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Utility Mapping Request
Hello, I am seeking a Verizon contact to request utility maps for utilities present in the project area that my firm is working on. The project is in the Fresno, California and we have records you have utility lines in the area and we just need any kind of map of the location of them. Is there a way to contact the…
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Low wires between poles
We recently moved to a property in greenbackville, Virginia, and the wires directly in front of our house are only 12 foot from the ground. Our house is elevated 14 feet. So the wires are hanging over our porch. The contractor cannot bring in his truck to unload our furniture. I was told by the electric company to contact…
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How do I report a coverage issue?
my daughter lives in 64116 zip code. That whole city always to be a dead zone for Verizon. I’m not sure how that could possible with it being part of the Kansas City metro area. It’s not rural at all.
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Text message detail not registering
hi I have been Verizon customer for 17 years and I had two lines on my account I have never had any issues and the issue started August 2025 once Verizon did update to their website I use the app and I also use the browser on computer it looks like the engineers don’t care about the issue I habe opened over 25 tickets and…
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I have documented instances of no service where you promised same.
I have called support seven times. I have significant pockets of no service where you promised service. I have received promises of help but your promises never come to fruition. Then to add insult to injury my bill went up the same amount and I did not receive the “no service” credit. I tried calling you at an 800 number…
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Why did Verizon terminate my number ?
the guy at Verizon wireless just gave me an email to contact them about network compliance
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Phenomenal Customer Service from Rose!
I’ve been a Verizon customer for 12 years and was ready to leave, but Rose completely changed my mind. She went above and beyond to help me, listened with genuine care, and found the perfect solution for my situation. Her kindness and professionalism made all the difference. Because of Rose, I’m staying with Verizon. She’s…
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Service issue
When my phone is called it says my number has been disconnected or moved. I can call out and get and receive text messages. The other lines on my account have no issue at all. I am not getting anywhere with support other than being bounced around. Has anyone had this issue before?
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account access failure
I am not receiving the account link to sign into my account and VERIZON MAKES IT IMPOSSIBLE TO SPEAK WITH A REAL PERSON TO HELP YOU. PLEASE HEAR ME VERIZON!!! I NEED TO SPEAK WITH A REAL PERSON!
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Disconnected with promise to pay
I have a promise to pay set for Oct. 11th but my service was still disconnected today! Why all of a sudden with a promise to pay do you shut off my service? My son walks to and from school and needs his phone in case of an emergency. And I work 2 hours away from home. So it’s not easy knowing anything could happen to…
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I’m being held hostage by a group of hackers who are using a Verizon business account
I’m a regular customer but my phone number is being held hostage by a group of hackers who are using a business account and a fraudulent domain over my phone number itself so anything and everything that I use my phone for is being compromised. I have tried calling support hundreds of times regarding this issue and I have…
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SERVICE DEGRADING
We've been Verizon Cellular customers for over 15 years. In 2020 we noticed some service degraded at our home, but it wasn't to a point of being un-usable. This year, it once again decreased, and now it does impact phone calls and data. Last month we were in the downtown area of the city we live in, and for 20 minutes…
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Verizon customer are experiencing issues with our domain, I would like to request the domain be whitelisted
We’ve recently become aware that our domain https://mvt.so/ is being flagged or blocked for some users, displaying “No Connection” or “Potential Threat Detected” messages when attempting to access URLs under this domain. This is being reported by our customers who are Verizon customers in particular. We believe this may be…
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No cell service at work
I have no cell service at work. I am hooked up to wifi and can only get text messages within the work area. However, anything external, I can not receive text, calls, or personal emails throughout the day. What can I do about this. Verizon needs to step up their game on towers.
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Service doesn’t work
I was told by this representative today that Verizon doesn’t guarantee cellular service so I need to stay home hooked up to my WiFi provided by your competitor but still pay Verizon full bills for my cellular service. You have the worst customer service and the worst cellular service I have ever experienced. I was told by…
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No Cell service
There is no cell service in my area. I have been with Verizon for a very long time and actually think I am going to have to switch to a competitor soon if service does not get better. Tim Watson Rd in Spearsville La. Are there any plans to extend coverage in that area or should I just give up and switch now?
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Executive Relations
In order to get in touch with Verizon executive relations, you have to FORCE tech support or whomever to create a case number for you, then executive relations will reach out to you via email. And do not be fooled between a CASE number and a TICKET number. Case numbers generally start with a 3 and are 7 digits. GOOD LUCK
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DTMF Not Working
I have a Verizon device. Just recently it was found that specifically Verizon users are no longer able to use DTMF when calling one of the facilities I administer. We have not made any system changes for quite some time. The feature is still working with all other carriers but since last Monday Verizon callers reported not…
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Pending Order Issue
Will be leaving Verizon after 12 years. We have paid for 5 lines at over 325 A month. Went to purchase new phones and the sales person pulled a fast one. My phone came in but not my daughters so I purchased mine but because they were on the same ticket when she went to buy hers a glitch in the system says pending. Verizon…
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Upgrade and customer service experience
I’ve been a Verizon customer for over 20 years with 5 lines, and I’ve always worked to keep my upgrades aligned so that all contracts remained clean. About 32 months ago, I upgraded online and had the phones shipped to my home. On the day they were scheduled to arrive, a man was parked near my house. When neighbors…
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internet
We pay $137 a month for two lines yet we cannot get Internet in alot of the 20906 zip code. Those with Tmobile and consumer ceellular have no trouble. Verizon needs to up its tower game. Of course If I up my $ it is better in some areas.
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No service!
I have not had service on any of the 4 phones in my Verizon plan for months when we are home. We are either in SOS or have 1 bar. We can’t receive calls or make them. This is an ongoing issue that Verizon has done nothing about. I am frustrated and angry by the lack of help I’ve received. I have two kids and it’s insane…
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Frequent Deadzones
In the Glen Burnie, MD area there are a bunch of deadzone spots. This has randomly happened over the course of this year.
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Verizon Network Service
I also, couldn't find a place to leave a review and saw others posting here . Very frustrated and basically fed up at this point with Verizon Service. After being a loyal Verizon customer for over 20 years, I think it’s finally time for me to try something new. What would truly be impressive more than any promotion or…