5G Home Internet
Router Replacement
Posting in the forum as a last result as I am on the verge of cancelling Verizon due to their complete incompetence when it comes to support. On Wednesday 4/23 I was experiencing connectivity issues. We went from having speeds of 200-250 mbps to 5 mbps. After over an hour on the phone and running troubleshooting (resetting…
Location wrong every morning
Every morning this week when I turn on my tv, my YouTube tv app shows that I’m in Milwaukee not Chicago. When I restart the router it’s back to normal. I know it’s not YouTube tv because it works fine on other devices. Why is my location always different in the morning? YouTube tv will say according to my ip address is…
Insignia TVs won't connect to Verizon wifi
I have two Insignia TVs that will not connect to my new Verizon home wifi. Says it's available and is listed in the networks but says Network Disconnected.
Return multiple pieces of equipment
My 5G Home Internet service was discontinued last week, and I was told to send back the gateway and WIFI extender. I have received the return kit with a return label, but the box in the kit is only enough for the gateway. How shall I return the WIFi extender? Shall I request another return kit for it? Or shall I get a…
Verizon Representative Mistakingly Cancelled my Home Internet Line
I have had Verizon 5G Home Internet for almost 3 years. I have Visible for cell service. I wanted to apply my Visible 5G Home Internet discount code to my account. I contacted Verizon support via chat. The representative said they had to cancel my 5G Home Internet Line and create a new line to get the discount applied.…
Bill Credits
Why is it so difficult to have offers applied to my bill correctly. As nice as the customer service reps are they are no help. I have two offers available to me that I cannot get applied to my bill correctly- and the representatives tell me they don't exist even though they are showing up in my app and I am receiving…
My lifeline was never applied to my account
before I signed up for Verizon I was approved for lifeline because I’m low income. When I signed up with Verizon I gave them all the information on my lifeline account. They said they would process it and should be seen on my 2nd or 3rd billing. I’m almost 1 year in the service and no lifeline discount has been applied.…
Need to return dont have label
Need return label and address
6 month “free” verizon forward
Long story short i signed up for 5G home because of the promotion that was being offered. 6 months of free service. I made sure i was eligible before signing up and then 3-4 months later im still waiting for the bill credits and nothing? I spoke to 2 representatives and 2 managers and they all agreed and acknowledged the…
Password change on router
Hi I'm MommaHogie and I'd would truly appreciate it if someone could explain how to change the 5G internet device password? It would be really helpful. MommaHogie
5g Router and eero
For the better part of 6-8 months I have been using the 5g and eero for my setup without issue. I have the router in pass-through and using the eero to control the network. Twice over the last few months the 5g router has taken a dump where it has been needing to be rebooted (unplugged and plugged back in). The issue with…
$200 gift card rebate promotion
I ordered Verizon 5G internet and was eligible for a $200 gift card promotion, If I kept my service for more than 90 days. Then I applied for the $200 gift card and received it over email. However, I never used it, because I would have to pay it back, if I didn't keep my service for 90 days. After that, I changed my mind…
Erasing or leaving your 5g Home Router w/out password, thus leaving it open.
How do you erase or chsnge your pword temporarily to connect a Mac2007, with no software OS to the internet to download a replacement MacOS Software?
Rebate
Where’s my gift card and TV
Collection
I disconnected my Verizon 5G internet back last October and switched to At&T and I was having the hardest time trying to return the equipment , the Verizon store refused to take it , I was told by multiple agents that they would be sending a label and a box to ship it back never got anything , I finally was able to speak…
Issues with a closed account and a delinquency charge for unreturned equipment
I've seen multiple people have similar situations, although I got the short end of the stick. Context: My old living location had 5G home internet, my new location has Fios, I have a separate account for each, so it is always very difficult getting in contact with the 5G home internet reps. This issue has reached month 7…
Lifeline
How do I talk to agent about this benefit ****************?????
What is SETUP wireless access point?
I moved into my parents' house. Recently, a Verizon tech installed the G3100. My smartphone lists SETUP as one of the wireless access points (henceforth, WAP). SETUP wasn't listed on my smartphone as a WAP until after the G3100 was installed. Ever since the tech installed the G3100, it has frequently disconnected from the…
I can’t use my Verizon gift card
I switched to Verizon and bought phone from them and they offer 200$ gift card but whenever I try to use it says At this time, Verizon is not able to complete your transaction with your current payment method. Please select a new payment method in order to continue. I try with different credit and debit cards too I shows…
cannot link home internet account
Background - I had mobile and home internet accounts. I switched mobile carriers. Problem - I cannot access/link home internet account. Troubleshooting - I’ve worked with chat and phone support. Every time I get past the screen to verify my email address, the last screen states “Looks like something went wrong.” Options…
news
how do i connect to fox news?
TeamViewer connection issues with Home internet
Connection issues with TeamViewer with 5G Home internet. Browsing and email is working fine just remote access is not working. TeamViewer states the connection is down.
5G wifi and customer service
Their customer service and equipment are worthless! Long story short, signed up a month and a half ago, couldn't get their extenders to pair with the routers. Have had 3 different routers sent to me and 5 extenders. Have spent at least 6 hours on the phone with verizon tech support trying to pair them, another few hours…
Service & Accountability
I signed up for Verizon 5 G wireless internet but decided that I no longer wanted to proceed. I cancelled the service and returned the devices within 30 days and I have a UPS tracking number. I received an invoice and called Verizon back on 12.6.24 and the associate assured me that my account was closed and at a Zero…
Strange Excessive Bandwidth Usage? - Verizon arc-xci55ax 5G Gateway
My Verizon #arc-xci55ax Internet gateway is showing some strange excessive bandwidth usage. Not sure what to make of this, I will include a screenshot. I ordered the service on March 20, 2025
Remove 5G Home Internet from Window
I have 5G home internet and the box is attached to a window in my apartment. I am moving soon and want to know the safest way to remove it from the window without damaging the window and having my landlord charge me a fortune to fix it.
Returned 5G VZ Internet Gateway to Whiteland IN with UPS Verizon says not received
On 1 March 2025 I terminated my 5G internet service with Verizon because it wasn't working well at my location. I used the label inside the box to return the device to them because customer service told me to do so. I dropped it off at the UPS store here and I have the receipt for that. It was shipped to an address in…
Don’t have a PIN
I don’t have a PIN, so I can’t link my 5G home internet to my account. I have talked to multiple live agents, chatted online with customer service, and texted with live agents. No help whatsoever. No one can help. I was told to go to a Verizon store. The only one in my town is an authorized dealer, not a true storefront.…
Why can't I get ahold of anyone on a support or help line?
I've been trying to get ahold of support or help for a billing and service issue with no avail . This has gone on for 1 week now. Why?
Executive-Level Escalation
Dear Verizon Executive Relations Team, I want this mail to be escalated to Executive Customer Relations. Despite multiple attempts to resolve my ongoing issue (since June/July) through regular customer service channels, the problem remains unresolved, necessitating executive-level intervention. I find your customer service…