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Never got $50 Xbox gift card
Verizon never delivered the $50 Xbox e-gift card EVEN AFTER 2 weeks from order. I called customer care and even directed them to the purchase receipt that showed the $50 gift card as part of the order. customer care agent had no clue and said they will escalate to their other department. I already spent 30 min talking to…
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ARC-XCI55AX Not Updating Software (Continued)
Hello, this is a continuation of the thread posted here. For some reason, that post was locked, at least to my account, and I can no longer reply, edit, or update there. The reply given by me that was 'marked as the solution' by a Verizon representative is wrong. To quickly summarize: My ARC router caused issues when set…
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Approved Verizon Forward but can’t add to credit account
This is so confusing and I’ve been a computer for most of my 60+ years. Was approved for the Verizon Forward and got an email stating to log in and click to follow prompts to add the discount to my account but it brings me around in circles and is not clear. Do I need to reorder Internet service to engage the discount? I…
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Weak signal with extender
I have an 1800 sq ft two floor condo and not getting the coverage I expected with 5g home internet plus. The gateway seems to vary from 50-300Mbs during the day. At one point it even dropped to 1Mbs. The extender doesn't provide much help unless I am directly in front of it. I have tried moving the Gateway to different…
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5G Home Internet Gateway CR200A ability to setup or change DNS servers to CleanBrowsing ip address
Need to block access to porn sites on my new gateway, menu on status shows verizon modem dns servers: 198.224.185.135 198.224.184.135 w/o the ability to change. What are the work arounds other than going into every device and adding a DNS server address of : 185.228.169.168 185.228.168.168
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Home Depot gift card promotion
In July of 2024, I went to a Verizon store for an upgrade for two phones and was sold into trying their 5G internet. For the promotion I was promised a $200 Home Depot gift card or sunglasses, I chose the gift card. It’s now the middle of November and I still have not received an email or a prompt on the app (which I was…
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VPN & Proxy
Anybody got an idea how to get rid of a VPN with a proxy who keeps using my network & the unlimited data for his criminal enterprises? He gets into my admin page. I don't know how he does. He always comes in thru the the WAN. First this, [LDHCP] Bound to *:547 then this, wan6_62 (508): [LDHCP] Bound to *:547 in the LAN…
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Extender CE1000 Not Working
Recently got Verizon 5G Home Internet Plus with extender CE1000. After some effort I got the extender to sync with the main modem and on my Verizon account it shows as "active" and the light is solid white as its supposed to be. When my phone connects to the main modem it seems fine but when it connects to the extender it…
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Hulu Live does not work with Verizon 5G Home
How can I get my Hulu Live to work with my new Verizon 5G HOME internet? It says I'm not at my home location, but I am.
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Verizon forward discount not being applied anymore
Hello I was originally on both the ACP and verizon forward program, I was told the verizon forward program would continue on after the ACP ended since I was low income. This month I then received a bill without the verizon forward program discount and wondering why? I am low income and the only reason why I was using…
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I been charged $40 after I return 5G home internet during free trial
A Verizon person came to my door and offered 5G wireless 30 day free trial. If you don't like it, return it and you won't be charged. Setup required several online chats because I'm not a Verizon wireless customer and their setup thinks I should have a Verizon phone number or account. It didn't work for me. The big issue…
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Bill sent to collections
I had home internet with Verizon for about one month before canceling. I was misled into believing I would receive 5G service. However, when I called about my slow internet speeds, I was informed that my area only qualified for 4G, directly contradicting what I was told when signing up. I returned the equipment as…
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I’m being charged 200 for router I can’t return.
Hi I am very upset. I had discontinued my home internet with Verizon because it was not working at my house I live at. But I never recieved box or label to ship back the router! Now I am being charged 200 dollars on my account even though there was no way for me to send back the box! I am not going to pay this money when I…
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billing
I cancelled my 5g internet service online Dec 6, got a sorry to see you go note, but apparently the service didn't disconnect and they are billing me for the whole month. I tried taking the box back to the store the same day and they would not take it. I called the customer service number on several occasions, but a return…
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$25 Payment Return Fee
#5ghomeinternet #promotionalxbox #returnpaymentfee Hello, I have signed up with Verizon for the very first time in my 35 years. I had previously used AT&T or Comcast for my internet needs. The prices began to increase with those companies, so I decided I would go with the cheaper 5g options. I was debating whether I should…
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ARC-XCI55AX Not Updating Software
Hello, I have been dealing with many issues relating to IP Passthrough on the ARC-XCI55AX gateway firmware 3.2.0.7. Many others in the forum seem have had similar issues with it causing problems with certain apps and software. It also seems that in response to this, an update was released as detailed here:…
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How to Redeem Xbox Series S
I cannot figure out how I am supposed to redeem the Xbox Series S… there’s no link or option to redeem it and it seems nobody else knows how to get it either after signing up??
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Another $200 Amazon gift card post
I bought the 5g+ home internet on 10/27/24 because of the $200 Amazon gift card incentive. While having it in my cart before I bought it though I got a pop up for a $200 Verizon gift card as an "extra" bonus which is what made me pull the trigger. I get the box a couple days later and set it up no problem. A couple days…
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Not initially told to return router
* When I canceled 5G, I was not told to return the router. I then moved out of state and the router was thrown away. Although I repeatedly explained, I had to pay $212.00 even though I wasnot initially told to return it. No one would escalate to a manager. Iwill never use Verizon again.
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wired slower than wireless?
I have a CR200A gateway and noticed that my ethernet connection is slower than my Wi-Fi connection when connecting to the same device. I get about 300+ Mbs via WiFi, but only 206 Mbs via cable. I know that isn't a lot of a difference, but I expected a higher throughput on an ethernet cable. Can this be corrected?
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Moca compatibility with CR200A gateway?
Can I connect a MOCA adapter to the 5g Home internet gateway (CR200A)? I would like to connect my coax network to the gateway.
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Play Station Network signing is not possible when using Fios Internet
Hello guys. Can anyone from you have a solution to my problem ? Basically I can't sign in to Play Station Network when using my fios internet. I contacted Sony and from their side everything is good. I can sign in using only my mobile data. Same happens when trying to use the internet by signing from the console signing…
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Xbox redemption
Yes so I'm already about to cancel service as I feel like I was duped into a contract. I was promised an Xbox series and have been trying to claim the offer for over an hour now! If I would've known they'd play me like this I would've went to T-Mobile for a free 50 inch TV instead. If I don't receive my gift as promised I…
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Got my promotion
Got my Xbox redemption. Guess I panicked. My apologies!
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2G Wifi Extender stays yellow
My wifi extender won't stay connected to the router (light stays yellow). I've tried to reset/reconnect but nothing is working. The extender is only about 20 feet away from the router with nothing in between that could obstruct the signal. Does anyone have any thoughts/ideas on what to do? I really regret upgrading to 2G,…
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usb ports?
There are two USB ports on the CR200A gateway. One is next to the ethernet ports. The other USB port is behind a plastic trapdoor across from the rj45 ports. What are they for?
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Moving
I called to transfer my internet service to a new address on 12-19-24. I told the representative the cut off date will be 12-23-24 from old address and switched over to new address. On 12-20-24 my internet is cut off, I'm still putting boxes in uhaul truck. The representative was asked to cut off Monday not Friday. Another…
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Not Receiving Bonuses
I recently signed up for 5G Internet and was supposed to get a $200 gift card for services/devices from Verizon and free Netflix and MAX for 1 year. I received a text about the Netflix setup, but I have not received anything about the $200 gift card or setting up MAX. I also don't seem to have been given an account number…
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5g home service
What the heck is going on. I'm now on my 3rd 5g home box. Service works for a few months then again with the extremely slow speeds. The most frustrating part is when tech support treats you like you have no idea how to use the Internet . Did you restart your box? Did you move your box? Did you do something to effect the…
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$400 Samsung Appliance Promotion
Well I guess add me to list of customers that have not received an email to redeem the promotion. I've also talked with 8-10 reps that "escalate" the issue to no avail. Last ticket number I was given doesn't even show up as active under support. Very happy with 5G home service and I'm glad I switched but I really want the…