5G Home Internet
Chromebook Go
I haven't received the email regarding the Samsung Chromebook Go that I'm supposed to get
Customer service
I just wanted to let other customers know how I've been treated regarding returning my mifi with Verizon. I've been a loyal customer for 2 decades and have never had an issue. I returned the device as the service lasted only 2 weeks out of the month. I was advised I could suspend it for 2 months and then disconnect and…
Switching the rules on the switch
So when I signed up I had to choose between a 200.00 target gift card and a chrome book. Then at the end of the call I was told I also qualified for a Nintendo switch. I remember that because the guy said see 200 for games for the switch. Now that it’s time to get the stuff I can’t redeem anything and also if I can redeem…
5G Cloud
Verizon, For some reason you guys have made it VERY COMPLICATED to use your mobile number on your home internet cloud. I have called in, tried the chat in the My Verizon app, only to become VERY FRUSTRATED. I've been with Verizon for 16 years, this is the most frustrated I've been. Your help is USELESS after being…
Connect blink sync module 2
Has anyone experienced troubles connecting the blink sync module 2 to the Verizon home 5g, it will not connect
Charged for two devices I have one
I just got Internet by Verizon, I have had their phones and service for 18 years. They are charging me for two Internet modems when I have one, I have talked to about 9 people, I am disabled with limited budget, if they dont fix bill and take incorrect amount out of my bank I will not have enough money for food for the…
Redeem target gift card
How do I redeem and access the target gift card?
Home internet
Stupid Verizon won’t send me a return kit after months asking my bill because more and more as they say oh we went it we sent it no you obv didn’t cause instead you guys send a bill to my place but can’t send a box and label to return an equipment to get the 500 from switching to you guys been over this then you guys…
Connecting devices for downtime
I currently have xfinity internet and am able to connect devices and easily see them all on the app. When I need to turn on downtime for, for example, my kids' tv, I can click on their tv from the device list and turn off the internet during bedtime. I can see every single device connected to my home network on the app.…
INTERNET WIFI
Please be aware of Internet WIFI at local franchise store. Had the 30 day WIFI Modem promotion. Decided that it didn't meet my expectations. Went through the process of having a return kit delivered via Verizon service. The deliver date had past, gave them a call only to learn that the Verizon Sale representative activated…
Target Giftcard
completely irritated. Was told in February that I would be getting this elusive target giftcard but that it would not even be submitted and sent out until after 45 days of use. So, I wait. And then I call in and an agent told me that he would send up the request and have the giftcard sent to my email within 12-14 days. Lo…
No Refund!!
I have been told 4 different times that a refund would be in my account for my returned equipment and it never happens!! I have been going into a corporate Verizon Store for the last 2 months and on the phone since January!! Please refund my money!!!!
Fire stick will only recognize fios and not gateway
Upon attempting to watch espn it asks what provider, Verizon is listed. But it is Fios and does not recognize gateway
Chromebook & SWITCH Promo for 5g Home internet
Hi I have activated my 5G internet on Nintindo switch and Chromebook Promo. Its been more than 70 days that I have activated and I have received email to redeem the offer but I dont see any redeem Tile on my account. I have reached out to agent over the chat and they have raised the request and escalation forms but I didnt…
Cannot Redeem $200 Target gift card
I signed up for Verizon 5G Home Internet and was told I could redeem a $200 Target gift but when I follow the directions to redeem the link just doesn’t exist!
$200 Target gift card
I had purchased home internet 2/12/24 and activated my account the next day. I have not received any notification of my gift card. It stated the service had to be active for over 65 days which mine had been. What do I need to do in order to get the gift card. I checked the rebate page it stated no longer valid and read…
Free unlimited cloud service
I am supposed to receive free unlimited cloud service with my 5G home plus Internet service. In addition I am supposed to be able To share with five other people. I cannot determine how to add these five people to the plan and whenever I try to call I get cut off. Can anyone help me to how to add people to a free unlimited…
Offer
I was told on May 19,2024 I would be able to claim both my offers...a 200.00 gift card to Target and a Switch...I just logged into my account and it gives me NO OPTION TO CLAIM. AS I SEE IM NOT THE ONLY PERSON WITH PROBLEMS FROM OFFERS FROM VERIZON. WHAT ARE WE TO DO ABOUT THIS ISSUE?
Unable to get $200 Target gift card
Just talked to someone on the live chat. I bought the home Internet on March 9, activate it on March 13, waited the 65 days it says I have to wait to get the Switch and my chose of gift card or Chromebook. Waited the 65 days, got my Switch no problem but can't get the gift card. Tried several times but it won't go to the…
Trying to return a modem back to Verizon, only 19 days left and I haven't gotten the Return Box w/ label yet...
I went to Verizon store on May 8 to learn about Verizon's 5G Home internet for $45 a month. I accepted it, thinking it would be a great idea to save $10 over my current plan so they activated it and gave me the modem with everything. Big mistake... Turns out it was literally 20x slower, both upload/download over my current…
$200 Target gift card
Where is my giftcard for signing up for 5G home internet? I have a open ticket (#368367) and have been told I will receive calls back or messages. I have waited more than 65 days since activation have never received a link. This has been confirmed by one of the Verizon customer service reps I have spoken with on the phone.…
Xbox promo issue
I honestly don’t know why I keep being ignored by verizon team when I’m trying to get a solution for me being unable to claim the xbox promo offer that it was promised when I purchased my 5g home plus on december 11, 2023. I have spoke to verizon support several times, live support, phone calls, they did escalations. even…
Nintendo Switch and $200 Target Gift Card Redemption Issues
I set up a Verizon Home Internet account a couple months ago and for signing up for an account, I was to receive a Nintendo Switch and a $200 Target gift card. I received emails a few days ago saying both offers are ready to redeem with instructions for redeeming. When I log into the account on the website and app, there…
Nintendo switch
I cannot redeem the Nintendo Switch through the tile. I was able to claim it as of 5/14 but I have yet to get an email like some have said that received in this forum. I was on hold with Verizon for over an hour just so they could tell me they “escalated” the issue and to call back in 3-4 days. What is Verizon doing? This…
I need help
I need help with my $200 target gift card
target gift card
I was promised a $100 target gift card when I purchased 1 gig Verizon Fios internet. After waiting the 65 days I am looking for the way to request the gift card. Please let me know how to request the gift card as promised.
Geo Tracking Address
I had 5G in my RV for a a year. My RV was 50 feet from house. I moved 4 miles. Before I called Verizon to change address it worked perfectly. : 421 mB/second I called every day for 16 days and it will not work properly now. I had one man Aiden who could actually listen. Good rep Edgar and Byron rude, condescending and…
$200 and Nintendo switch offer
Tiles disappeared to claim this offer, I got the emails stating I can redeem both. When I click on the email it just takes me to the home tab of the app. I'm seeing a lot of people having this problem and theyre getting the run around. I hope this gets resolved or they're definitely losing my phone and wifi business and…
Im trying to pay my home 5 internet
Pay a 5g internet bill
Can you force LTE connection with ASK-NCQ1338FA
According to the config webpage status page, my LTE signal is -114 and my 5G signal is -115. Since 5G was rolled out in my area, I've had decreased speeds. I suspect my router is trying to connect via 5G instead of LTE. Upload speeds are now 1M up. Download varies between 10M to 120M. Curious if there is a way to force LTE…