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New account not showing anything but order status
Hi, I signed up for Verizon wireless and was able to place order online. We were able to activate the service but when I login with the same details, I can only see the order details. Now, I got a text saying that payment is past due but I can not even see the account. Can someone please help??
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Cannot access/register new account- no customer service available
Hello all, I moved our family's 4 lines from T-Mobile to Verizon. We'd been with T-Mobile for over 13 years, but thought it might be time for a change with slight fee increase and these confusing new plans they launched. I didn't want to lock in a 3-year commitment to a new carrier without testing the signal/service, so we…
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Stuck in SOS mode after porting number
I am having an issue with porting my number from T-Mobile to Verizon. I have spoken to a bunch of reps to switch to Verizon and now I am in sos mode and can not make phone calls. I have tried every way to restart my iPhone but still no service. I checked to see the status of mine and my husbands number and it says it was…
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Cannot get text authorization but get it on email but when it tries to authorize to mobile number does not go through
II have called technical support no solution. I have talked to someone at the Verizon store, which was a total joke as they said to call customer service, which I did still no solution. I am the account holder, but cannot get into my account even after changing password because it tries to send a code to my iPhone, which I…
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Esim not detected
I ordered 2 s25 ultras from Verizon and ported in 2 numbers. 1 of the phones everything worked. But the second phone has been nothing but a headache. I had to call multiple times to even get the port process started on it. Now on verizon it says the port is complete. But I still have no service on it and it won't detect an…
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Can’t connect internet gateway to account
I recently got the Verizon internet Gateway and I’ve been trying to link it to my account for the past week now but no matter what I do it’s not letting me. I called customer service and they said they could see the service in my account, but I can’t. I tried linking it using the gateways phone number, and then my account…
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FIX YOUR TRANSFER SERVICE and CREDITs
What is up with Verizon's transfer of lines service? Shouldnt it be easy and seamless? It took me three days of being on the phone with customer service to try and get lines transferred. I was hung up on, the person from the other account was hung up on after 30 min, every time you call back, you have to start the whole…
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CUSTOMER SERVICE
To start off I was looking for a new phone plan and thought Verizon would be a good choice ... I was wrong. I called into customer service to start a new phone plan;. I speak with the rep about the deals going on and my situation being that I have family in FL and New York that will be on this plan. 5 Users including…
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Port in is taking over 5 days
I switched to Verizon from Mint on April 30th, hoping for better network and support. I've been unable to receive any external calls or texts since. Support keeps telling me to keep waiting longer. Port status is at "Account Confirmed". I've rebooted my phone countless times. Is this a way Verizon greets new customers!?
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Number not fully brought over to Verizon after 5 days
We brought over 3 phones from AT&T on Saturday. 2 of them came over immediately, 1 moved from iphone to android and is still not fully brought over. Still can only call out and send/receive texts only from Verizon users. Why would this take so long? Is this actually normal?
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Verizon Pro on the Go
So I tried using Verizon‘s Pro on the go option to get my phone upgrade and it was a nightmare. I ordered the upgrade early in the morning and was supposed to receive the device that night from 5-7. Come 5:30-6 that night I get a text that say they are rescheduling. First strike. I get a text that says they’ll be there the…
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Switching from AT&T
Hello all. Im looking to make the switch from AT&T to Verizon. My only question is, if I bring my iPhone 16 Pro Max from AT&T with me, and my Apple Watch Ultra 2, will I still be eligible for all of the deals when the iPhone 17 comes out in September? My 16 Pro Max is paid in full and unlocked. Im currently on Verizons 30…
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Get old phone number back
I had and old number about 3-4 years ago I want to get that number back is it possible?
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CANNOT LOGIN TO MY VERIZON ONLINE ACCOUNT
I recently bought the google pixel 9 pro XL. However I have not been able to complete the setup process. Apparently I need access to my Verizon account in order to complete the setup process. However, When I got the phone and tried to set it up I was suddently unable to login to my Verizon Wireless account. I have been…
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1 line phone couldnt be ordered because verizon marked as fraud
I switched from different carrier. ordered 4 devices of 5 lines. received , started my service. but when ordering 5th phone. they cant order because its marked as fraud. what the ?4 phones and lines are working now for 5 phone they are giving me runaround
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Customer Support Feedback
On 6/21/25, a week after beginning the port process from another carrier, my phone still wasn't working. I called the Port Center Support number and spoke with Nicole, who was very kind and patient. After exhausting her options, Nicole brought Jonah onto the call and together all three of us called my previous carrier in…
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Active Duty Military Can’t Join Verizon Wireless?
I am writing to formally express my deep frustration and disappointment with the treatment I received while attempting to switch my wireless service from AT&T to Verizon. A few days ago, I placed an online order to join Verizon, transferring four lines in total. I submitted all required information, including personal…
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Fraud Department suspended my service for NO REASON!!!!
Just became a new Verizon customer about 2 weeks ago. Initially bill was completely wrong didn't waive connection fees as promised. Finally had 1 very nice customer service rep who fixed everything. Gave me a promotion on a iPad mini 7 and wrote up order to be delivered in a few days. One hour later I received an email…
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Please help me
I'm trying to register with my phone number to be able to pay my bill online instead of having to go 20+ miles out to a verizon store every time I need to top up. When I do it through the phone, an AI makes me enter a code that's too many digits too long to speak to a real person, it sends me 6 digits, I need 4. When I do…
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Account
Verizon wireless business allows people to open accounts in a business name that is not theirs! Highly do not recommend Verizon wireless. Lawsuit waiting to happen!
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iPhone 15 Activation Issues
So for Christmas we replaced the 4 IPhone 13 Pro’s on our account with 4- new IPhone 15’s. Three of the four phones transferred and activated without any issues. My wife’s device, however, transferred, but could not activate cellular and kept given an error that said, unable to transfer service error code 4003 contact…
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Account locked
I can't login to my Verizon account from my laptop or my phone. I get this error: For security purposes, your online account has been locked. You now need to reset your password to access My Verizon. When I try to reset my password I get this error: Sorry we are not able to process your request at
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Set up and Go Fee
Extremely upset with the service. They charged fees we were unaware and when asked for explanation we got taxes, set up, & down payment. However, according to the papers I have there was no down payment for my phones. I also expressed several times that I could set my phones up at home and the salesperson did not allow me…
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Unable to link service
I tried to proceed with the link service after logging in to the account, but even though I entered the phone number correctly, a message appears asking me to enter the correct information.
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Identity verification On Order
I just made an order online and thought everything was going good when an email came in. This email asked me to provide identity documents to verify my identity and take my order off hold. Well I attempted to do so on three different browsers(Firefox,chrome and edge). It never got any further than front of myID being…
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Unable to link service
I've been unable to link service to my account. I only have an account number. Whenever I call in, they say they'll send me a letter. Sometimes this happens, but it has information missing. I'm in an endless loop here. I want to set up autopay to not get constantly dinged with service fees or have my service cut. Can…
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Port from Spectrum Mobile
On Tuesday, I transferred to Spectrum because they informed me they could provide the exact same service coverage, services but at a lower price. I have been with Verizon for over 20 years and my bill continued to increase. On Wednesday, I discovered they could not do dual lines on one device so I had to cancel and port…
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Recovering my old Verizon phone number that isn't in use?
Hello - I had service with Verizon for many years on my number, I ported it out to Tmobile after a number of customer service issues and later I had to leave the country for 2 years so it was disconnected. I call the number and it has the Verizon not in service message so it isn't being used by anyone. Can I reactive that…
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straight talk to Verizon -- cannot activate cellular
I'm about to throw my own head through a wall... I'm switching from Straight talk to Verizon because Verizon had the better phone deal, despite me being a customer of ST for over 7 years, but that's beside the point. I have the physical device -- booted it up great, transferred everything from my old phone perfectly --…
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Verizon needs to pay attention to its Fraud Prevention team. They are killing the business!!
I went to a Verizon store in Charlotte NC to get myself a new device and a watch as I am planning to switch from their competition to Verizon. The store rep created my account and all but could not match all the promotions they have online and cancelled my order (apparently did not cancel the numbers associated with the…