Account Activation
Can't access data after transitioning phone numbers.
I can't use my data no matter what and this is my only form of communication besides my phone. I'm using a computer to do this because it's crazy that I was told on this website "you will be receiving an SMS with more details on how to finish up setting your number". I didn't get the message and now I'm sitting here…
Activating prepaid Esim while Abroad
As the tittle may suggest, I find myself in this position as I recently purchased a Prepaid Esim and had it delivered to my email. Upon attempting to activate it I was met with an error message, subsequently I am unable to use this phone number for anything. Is there anyway I can perhaps activate this SIM over wifi ? Or…
New service application denied by Fraud dept...what to do next?
So I was attempting to start new service with Verizon. I initially put in order for 4 new phones. I made a mistake in that order (wrong phone) and called in and was told it was cancelled. In the meantime, we went ahead and put in another order with correct models. I had some issues with that ( email links we received…
Order cancelled
After hours on the phone with customer service and various departments I was finally able to complete an upgrade order. I waited for the email notifying me that I could pick up the new phone at a local store. After waiting 24 hours I called to make sure that the order was being processed I was told to wait 1 to 2 more days…
Forced to go to store to activate!
25 year vzw member. I had to send my main s24 ultra in for repair. Before I did I activated an old s20+ so that I had cell service. I did this over the phone. Upon getting back my s24 yesterday I tried to do the exact same thing in reverse (activate the esim on my s24u and disconnect the S20+ backup phone). BUT instead,…
eSim not working no access
I just got a new device through Assurion insurance. I activated with an eSim. It was good for about 24 hours, but now that I've sent the old device back it stopped working. I cannot contact customer service because I have no connected phone line to authorize my account. So I'm going in a loop trying to get my phone back on…
Can't Link Services
I've tried linking this account for over a month. I keep getting errors with the online chat on both the app and online. I can pay (and did) for another month of service but can't check my account services at all. I have finally had enough and decided to switch services. Now I can't do anything because I can't get into my…
Transfer line
So I’ve been trying to transfer my line to take ownership of the bills for the line. I was unable to accept request of transfer due to my email being tied to the account owner (I’m an account member). Support told me I needed to create a new account because they couldn’t remove me from the owner. Okay use a different email…
NOMDN is not allowing me to activate my phone. I;m bringing 4 phones to Verizon and have received no help.
None of the four phones is activating while on Wifi. Order placed: 6/25/2025 Order number(s): I have Order location code: I have Confirmation number(s): I have
Phone port is stuck with half features working
Last week I tried to port my phone over from Cricket to Verizon with a prepaid plan and originally thought it was working. I can text and call numbers and can receive texts. However, I get no incoming calls, no incoming voicemails, and some numbers I can't send texts to. At…
Phone lines
Hello, i have a big problem! So I need a supervisor. First I got home internet, next day a lady from Verizon called me and offer me to change my three phone lines from att to Verizon. I said that I have credit for the att phones . She answered me it’s not a problem and said that Verizon will paid off this phones. I sent to…
Asked to verify to start phone plan.
So earlier today, around 8am est, I placed an order for a new phone plan. I got an email almost immediately to verify with documents. I submitted my documents, and it said it would send an email within a few hours. Its now 640 pm, and I still haven't gotten an email. When I click my order link, it still says to verify, but…
Verizon Won’t let me have service
I tried to sign up for Verizon last night. It was not working so I called in and a rep helped. My issue was I moved recently to a new state that was not on my credit report so they told me to re place the order with my old address so I did. It went through but after order was confirmed it got flagged for fraud and they…
Business application has been canceled by fraud department with no explanation
I went true the credit process true my business EIN number and information and was approved for the amount of lines that I was requesting total of 7 lines. My business credit history is excellent and reputation are high. The Verizon business consulta was very professional and put me in a right plant with all devises. went…
New account not showing anything but order status
Hi, I signed up for Verizon wireless and was able to place order online. We were able to activate the service but when I login with the same details, I can only see the order details. Now, I got a text saying that payment is past due but I can not even see the account. Can someone please help??
Cannot access/register new account- no customer service available
Hello all, I moved our family's 4 lines from T-Mobile to Verizon. We'd been with T-Mobile for over 13 years, but thought it might be time for a change with slight fee increase and these confusing new plans they launched. I didn't want to lock in a 3-year commitment to a new carrier without testing the signal/service, so we…
Stuck in SOS mode after porting number
I am having an issue with porting my number from T-Mobile to Verizon. I have spoken to a bunch of reps to switch to Verizon and now I am in sos mode and can not make phone calls. I have tried every way to restart my iPhone but still no service. I checked to see the status of mine and my husbands number and it says it was…
Cannot get text authorization but get it on email but when it tries to authorize to mobile number does not go through
II have called technical support no solution. I have talked to someone at the Verizon store, which was a total joke as they said to call customer service, which I did still no solution. I am the account holder, but cannot get into my account even after changing password because it tries to send a code to my iPhone, which I…
Esim not detected
I ordered 2 s25 ultras from Verizon and ported in 2 numbers. 1 of the phones everything worked. But the second phone has been nothing but a headache. I had to call multiple times to even get the port process started on it. Now on verizon it says the port is complete. But I still have no service on it and it won't detect an…
Can’t connect internet gateway to account
I recently got the Verizon internet Gateway and I’ve been trying to link it to my account for the past week now but no matter what I do it’s not letting me. I called customer service and they said they could see the service in my account, but I can’t. I tried linking it using the gateways phone number, and then my account…
FIX YOUR TRANSFER SERVICE and CREDITs
What is up with Verizon's transfer of lines service? Shouldnt it be easy and seamless? It took me three days of being on the phone with customer service to try and get lines transferred. I was hung up on, the person from the other account was hung up on after 30 min, every time you call back, you have to start the whole…
CUSTOMER SERVICE
To start off I was looking for a new phone plan and thought Verizon would be a good choice ... I was wrong. I called into customer service to start a new phone plan;. I speak with the rep about the deals going on and my situation being that I have family in FL and New York that will be on this plan. 5 Users including…
Port in is taking over 5 days
I switched to Verizon from Mint on April 30th, hoping for better network and support. I've been unable to receive any external calls or texts since. Support keeps telling me to keep waiting longer. Port status is at "Account Confirmed". I've rebooted my phone countless times. Is this a way Verizon greets new customers!?
Number not fully brought over to Verizon after 5 days
We brought over 3 phones from AT&T on Saturday. 2 of them came over immediately, 1 moved from iphone to android and is still not fully brought over. Still can only call out and send/receive texts only from Verizon users. Why would this take so long? Is this actually normal?
Verizon Pro on the Go
So I tried using Verizon‘s Pro on the go option to get my phone upgrade and it was a nightmare. I ordered the upgrade early in the morning and was supposed to receive the device that night from 5-7. Come 5:30-6 that night I get a text that say they are rescheduling. First strike. I get a text that says they’ll be there the…
Switching from AT&T
Hello all. Im looking to make the switch from AT&T to Verizon. My only question is, if I bring my iPhone 16 Pro Max from AT&T with me, and my Apple Watch Ultra 2, will I still be eligible for all of the deals when the iPhone 17 comes out in September? My 16 Pro Max is paid in full and unlocked. Im currently on Verizons 30…
Get old phone number back
I had and old number about 3-4 years ago I want to get that number back is it possible?
CANNOT LOGIN TO MY VERIZON ONLINE ACCOUNT
I recently bought the google pixel 9 pro XL. However I have not been able to complete the setup process. Apparently I need access to my Verizon account in order to complete the setup process. However, When I got the phone and tried to set it up I was suddently unable to login to my Verizon Wireless account. I have been…
1 line phone couldnt be ordered because verizon marked as fraud
I switched from different carrier. ordered 4 devices of 5 lines. received , started my service. but when ordering 5th phone. they cant order because its marked as fraud. what the ?4 phones and lines are working now for 5 phone they are giving me runaround
Customer Support Feedback
On 6/21/25, a week after beginning the port process from another carrier, my phone still wasn't working. I called the Port Center Support number and spoke with Nicole, who was very kind and patient. After exhausting her options, Nicole brought Jonah onto the call and together all three of us called my previous carrier in…