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Trade in Promotion
I got this email from Verizon today. I feel I was conned. The store gave me many assurances about the value of my trade-in, an iPhone 12 Pro: $850.00. Now they are stating my value is $65, and the reason is that "Device was not active on traded promo account for the required 60 days". We’ve reviewed your trade-in device…
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Trade-In device credits never applied
This post is long, but bare with me because not only was it multiple mistakes and lies from customer service reps, it was also refused to be corrected. I previously upgraded a phone on our account using one of Verizons trade-in deals. Within a month or 2 of that initial trade in agreement I realized the monthly bill…
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Promo
I don't like being lied to or having false information given to me. I received this message Verizon: , great news! Get Samsung Galaxy S25 on us (up to $800 in value). When you trade in any phone from your account, any condition guaranteed. Keep your current plan and enjoy a 3 year Price Lock guarantee (price guarantee…
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1,000 trade in credit
I upgraded my four iPhones 13s to iPhone 16 and turned my phones in to a Verizon corporate store. We PCS'd from Florida to Colorado and I wanted to surprise the family with new phones. Now I am on my third visit to the store and they are telling I won't get full credit. And my promotion credit adjustment won't be approved.…
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Escalation needed
I started a trade in on April 18th and still have not received a resolution. I even have a case with "executive relations" but the agent and her team are not updating me, resolving my issue, or doing anything helpful! How can I escalate beyond "executive relations" as they are avoiding my concern
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Charge Back for Returned Phone
I bought a phone online in March and fell for the whole "mail in your trade-in" deal. I dropped my phone off, got a tracking number and the phone made it to its destination on April 15th. In May, I get a charge back notice because they are claiming they never received my phone. I called and spent over an hour on the phone…
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iPhone 16 Promo Trade In Not Honored
On a Friday (Dec. 20), I contacted Verizon Wireless to trade in an old iPhone SE for a new iPhone 16 under a Christmas promo to trade in "any" iPhone. I have medical issues and wanted to upgrade to help manage my medical condition and to connect with family to support. Verizon representative said my iPhone wasn't eligible…
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$1000 Trade In
After a series of bad experiences with Verizon, including in a local store, I don't trust them. A family member sees the headline of $1,000 trade-in and thinks, "Free iPhone16," which is $999. how does this work? VZ website is misleading, IMO, confusing and complicated at best. Does the customer pay for the new phone,…
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Promotional Credits Removed
For 2 years I have been receiving device promotional credits for three of my lines. I have been on the cheapest plan and there was no requirement to be on any specific plan when the three phones were purchased. I have a fourth line receiving a promotional credit that does require a more expensive plan to continue to…
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Trade in
Hello, I have a trade in, on that trade in I was sending multiple devices for trade. I received credit for all three devices, but I never received anything on the fourth device which was an Apple Watch. Please help
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Unresolved iPhone 16 Trade-In Promotion Issue
On March 7, 2025, I received a message from Verizon advertising a promotion to trade in any iPhone in any condition and receive an iPhone 16 for free. I logged into my Verizon online account and saw this "Just For You" offer under my profile. I proceeded to upgrade my device on March 11, 2025, selecting the iPhone 16 and…
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Remote 800
I visited a verizon store local in February my husband and I took part in their promotion deal( $800 prepaid visa master card)to pay off old phones. if switching from are old carriers to new customers for a Verizon The Verizon rep, in store was the rep who done all this. We even traded in the old devices that same day to…
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Never received $800 promo credit
Hello, I visited a verizon rep at a Best Buy in February and took part in their promotion (trade in any galaxy phone, upgrade a line to unlimited plus, and get $800 credit if buying an S25+). The rep said he didn't have the S25+ in store, but I can pick it up at an actual verizon store and I can turn in my old phone there…
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Trade in issue
My husband purchased a new iPhone 16 pro max with the plan to trade in his iPhone 13 Pro for $1000 trade in. We went to the only store over an hour away from us to get a new phone with 512GB because we were going out of town and didn’t want to wait for one to be shipped days later. Because the data transfer was going to…
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Trade-In Credit
Hi Verizon Community, I traded in my iPhone 14 Pro for the iPhone 16 Pro on November 28th, 2024, and ever since, I’ve been trying to get the trade-in credit applied to my bill. I’ve reached out to Verizon at least 10 times through both chat and phone calls. I was told to wait 2–3 billing cycles — so I did. When nothing…
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Customer Service Issues
Verizon has THE most soul crushing, insanity inducing, god- awful customer service I’ve ever dealt with and I have United Healthcare, so that’s really saying something! They offer promotions & trade-ins but somehow can’t manage to process ANY of it correctly. Each of the dozens of representatives I’ve spoken to over the…
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Authorized Retailer Refusing to Do Promotion
I went to an authorized dealer to get the iPhone 16pro trade in. They did mine correctly however they only gave 160 dollars for my wife’s phone instead of 1,000. They are basically either refusing to fix it or don’t know how I don’t know. every time I try and call Verizon they just say to contact the store. They shouldn’t…
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Early Upgrade Offer
Help please- I am so frustrated. I have been with verizon for 10 1/2 years. My husband and I both want to upgrade our phones to new Galaxy S25+ phones. I called verizon, and was told by the CS agent that because we have been with verizon for over 10 years, and are considering other carriers, we are eligible for early…
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Will I be able to keep my current 55+ discount and keep my existing plan if I upgrade my phones online?
I would like to trade-in the two phones on my plan using the current trade-in promotions. I have the option to keep my current plans or change plans to two other plan options. I want to keep my current plan but I am unsure if my 55+ discount will automatically stay. One time my plan was discontinued and I was being moved…
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In store purchase question
I am thinking about switching back to Verizon and wanted to know if I go to a Verizon store, can I use my trade in credit for my current phone towards the taxes on the new phone at the time of purchase? Wasn't sure if this was still something they did. Thank you!
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Trade in value not honored
Verizon said my trade in value was adjusted by $600? my phone was perfectly fine and I would never have traded it in if they were going to pull this. is there anything I could do to get my own phone back? I would have never agreed to this if I thought there was a chance they would pull this.
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IPhone Trade In
I was looking to upgrade my IPhone X for aniPhone 16. I CLEARLY explained the condition of my iPhone X to the rep. I’ve owned this iPhone X for several years. That battery wasn’t the same as a brand new X, but that’s to be expected. My iPhone X was in excellent condition. - I explained to the rep that I needed a cheaper…
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Trade in credit still not received
I signed up in July and traded in 2 devices within 30 days. It’s been so many months and I received trade in credit only for 1 device. I have been paying full price for my device since then. I follow up every single month and customer service speaks to me as though it’s a brand new issue and they say to wait until the next…
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Billing Error
So this is something ive delt with since getting my phone and wifes phone. This was when the iphone 16 was getting sold for the first time. I applied for two phones both with a trade in and 1000 promotional credit. Since then ive been having to deal with getting the wrong amount of credit for both phones and at first for…
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$200 Gift Card add a line popup offer
A month ago, I added a line, chose the Unlimited Ultimate plan and traded in my old phone for a new one. When I was checking out, there was a popup offer for a $200 gift card. It said: "You'll be able to redeem a $200 Verizon Gift Card in My Verizon after placing your order. Submit within 60 days and a Verizon e-Gift Card…
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S22 ultra S-Pen Trade in
I'm getting ready to send my S22 Ultra in for trade in. If I've lost the S-Pen, does that affect my trade in? Is it necessary for me to send the S22 Ultra with the S-Pen? Would I need to replace the S-Pen before sending it in to get the full trade in value?
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Verizon trade in offer
They took my like new one year old phone as a trade in promo and then later said it didn't "qualify". I didn't get the credit or my phone back. What's up verizon??! I've been a customer for 25 yrs and you pull this.
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Upgrade offer
I was sent an email and text message offering trade in credit towards an IPhone 16. It specifically said I can keep my plan but when I tried to take advantage of it I keep getting told I need to upgrade my plan or add a new line. When I called an hour after I got the text message and again told it was only if I upgraded my…
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How do I reach a manger
How do I speak to a supervisor or manager? I traded in an ipone 7 on Nov 11, 2024 when I signed up for personal service through verizon. The person at the store who helped me didn't have me power on my iphone or have me disable find my iphone, he didn't even mention it while I was in the store. Later that night I received…
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Trade-in promo credit trade-in method
I recently purchased 5 lines with new iPhone with Trade-in promo ($28.xx/month 36 months) via chat My order has split address: 2 devices send to CA, and 3 devices send to TX. I was expecting the agent would give me 2 UPS labels for the trade-in devices similar to the shipping setup. However, when I received email from…