Trade in your device
Trade in Value
I traded in my s23 ultra for an s25, the est trade in was $800. Come to find out they gave me $280. The reason stated was that the phone was not active for at least 60 days. I had the phone 2 years and it was 11 days between deactivating and them inspecting it. I've gone in endless circles with customer service and every…
Phone upgrade
My story is kind of long so bear with me here. A couple months ago I switched from being a long time Verizon prepaid customer to a post paid customer. Partially to take advantage of phone upgrades a Verizon store rep told me I would be eligible for. I put all of our lines on the "unlimited welcome" plan and was told after…
$325 Rebate Never Received from Verizon
Hi All: I recently came over from ATT and turned in my phone at the Verizon Authorized Retailer in Grafton WI. They completed my paperwork, submitted it, took my old phone. and said they would pay off my old phone ($325). I bought a new iPhone and iPad and got service for both. They told me to be on the lookout for an…
Promo trade-in shipping label
I recently placed an order for the iPhone 16 promo with trade-in. After placing the order, I received an email with the return shipping label. The link in the email does not work, and the trade-in can't be found. I had some issues ordering this promo online (the credit wasn't showing up). I chatted with a representative…
Review
Like other comments I have read, I can't find a way to leave a review so I am doing it here. In March I upgraded one of my phone lines through the online system. I was supposed to receive a box to ship the trade-in back to Verizon. The box never came so my return was delayed. Each time I call customer service I get a…
Customer service experience
I have been a Verizon customer for over 20 years and have never had any issues—until this year. Unfortunately, my recent experience has been extremely disappointing and frustrating. It all started when I pre-ordered the Samsung S25 Ultra, which was supposed to come with a $1,000 trade-in credit. I placed the order,…
verizon employees needs to be extra communicative and sensitive with backup transfer, what if you’re working with old people??
i had the unfortunate loss of losing years and years of sentimental, local / native notes and voice memos in my phone that i wasn’t aware that it wasn’t covered by icloud, due to a lack of communication and care in the verizon employee’s service with me. there are voice memos of my cats voice who’s no longer with us,…
Early upgrade
Anybody else pay a lot of money for a phone, get excited when they were told they could early upgrade in 18 months, then when they call in to see how much more time they have left before they can upgrade, they're told that they can no longer early upgrade and they owe the whole balance on the phone? Yeah, that's me. I went…
Trade in Promotion
I got this email from Verizon today. I feel I was conned. The store gave me many assurances about the value of my trade-in, an iPhone 12 Pro: $850.00. Now they are stating my value is $65, and the reason is that "Device was not active on traded promo account for the required 60 days". We’ve reviewed your trade-in device…
Trade-In device credits never applied
This post is long, but bare with me because not only was it multiple mistakes and lies from customer service reps, it was also refused to be corrected. I previously upgraded a phone on our account using one of Verizons trade-in deals. Within a month or 2 of that initial trade in agreement I realized the monthly bill…
Promo
I don't like being lied to or having false information given to me. I received this message Verizon: , great news! Get Samsung Galaxy S25 on us (up to $800 in value). When you trade in any phone from your account, any condition guaranteed. Keep your current plan and enjoy a 3 year Price Lock guarantee (price guarantee…
1,000 trade in credit
I upgraded my four iPhones 13s to iPhone 16 and turned my phones in to a Verizon corporate store. We PCS'd from Florida to Colorado and I wanted to surprise the family with new phones. Now I am on my third visit to the store and they are telling I won't get full credit. And my promotion credit adjustment won't be approved.…
Escalation needed
I started a trade in on April 18th and still have not received a resolution. I even have a case with "executive relations" but the agent and her team are not updating me, resolving my issue, or doing anything helpful! How can I escalate beyond "executive relations" as they are avoiding my concern
Charge Back for Returned Phone
I bought a phone online in March and fell for the whole "mail in your trade-in" deal. I dropped my phone off, got a tracking number and the phone made it to its destination on April 15th. In May, I get a charge back notice because they are claiming they never received my phone. I called and spent over an hour on the phone…
iPhone 16 Promo Trade In Not Honored
On a Friday (Dec. 20), I contacted Verizon Wireless to trade in an old iPhone SE for a new iPhone 16 under a Christmas promo to trade in "any" iPhone. I have medical issues and wanted to upgrade to help manage my medical condition and to connect with family to support. Verizon representative said my iPhone wasn't eligible…
$1000 Trade In
After a series of bad experiences with Verizon, including in a local store, I don't trust them. A family member sees the headline of $1,000 trade-in and thinks, "Free iPhone16," which is $999. how does this work? VZ website is misleading, IMO, confusing and complicated at best. Does the customer pay for the new phone,…
Promotional Credits Removed
For 2 years I have been receiving device promotional credits for three of my lines. I have been on the cheapest plan and there was no requirement to be on any specific plan when the three phones were purchased. I have a fourth line receiving a promotional credit that does require a more expensive plan to continue to…
Trade in
Hello, I have a trade in, on that trade in I was sending multiple devices for trade. I received credit for all three devices, but I never received anything on the fourth device which was an Apple Watch. Please help
Unresolved iPhone 16 Trade-In Promotion Issue
On March 7, 2025, I received a message from Verizon advertising a promotion to trade in any iPhone in any condition and receive an iPhone 16 for free. I logged into my Verizon online account and saw this "Just For You" offer under my profile. I proceeded to upgrade my device on March 11, 2025, selecting the iPhone 16 and…
Remote 800
I visited a verizon store local in February my husband and I took part in their promotion deal( $800 prepaid visa master card)to pay off old phones. if switching from are old carriers to new customers for a Verizon The Verizon rep, in store was the rep who done all this. We even traded in the old devices that same day to…
Never received $800 promo credit
Hello, I visited a verizon rep at a Best Buy in February and took part in their promotion (trade in any galaxy phone, upgrade a line to unlimited plus, and get $800 credit if buying an S25+). The rep said he didn't have the S25+ in store, but I can pick it up at an actual verizon store and I can turn in my old phone there…
Trade in issue
My husband purchased a new iPhone 16 pro max with the plan to trade in his iPhone 13 Pro for $1000 trade in. We went to the only store over an hour away from us to get a new phone with 512GB because we were going out of town and didn’t want to wait for one to be shipped days later. Because the data transfer was going to…
Trade-In Credit
Hi Verizon Community, I traded in my iPhone 14 Pro for the iPhone 16 Pro on November 28th, 2024, and ever since, I’ve been trying to get the trade-in credit applied to my bill. I’ve reached out to Verizon at least 10 times through both chat and phone calls. I was told to wait 2–3 billing cycles — so I did. When nothing…
Customer Service Issues
Verizon has THE most soul crushing, insanity inducing, god- awful customer service I’ve ever dealt with and I have United Healthcare, so that’s really saying something! They offer promotions & trade-ins but somehow can’t manage to process ANY of it correctly. Each of the dozens of representatives I’ve spoken to over the…
Authorized Retailer Refusing to Do Promotion
I went to an authorized dealer to get the iPhone 16pro trade in. They did mine correctly however they only gave 160 dollars for my wife’s phone instead of 1,000. They are basically either refusing to fix it or don’t know how I don’t know. every time I try and call Verizon they just say to contact the store. They shouldn’t…
Early Upgrade Offer
Help please- I am so frustrated. I have been with verizon for 10 1/2 years. My husband and I both want to upgrade our phones to new Galaxy S25+ phones. I called verizon, and was told by the CS agent that because we have been with verizon for over 10 years, and are considering other carriers, we are eligible for early…
Will I be able to keep my current 55+ discount and keep my existing plan if I upgrade my phones online?
I would like to trade-in the two phones on my plan using the current trade-in promotions. I have the option to keep my current plans or change plans to two other plan options. I want to keep my current plan but I am unsure if my 55+ discount will automatically stay. One time my plan was discontinued and I was being moved…
In store purchase question
I am thinking about switching back to Verizon and wanted to know if I go to a Verizon store, can I use my trade in credit for my current phone towards the taxes on the new phone at the time of purchase? Wasn't sure if this was still something they did. Thank you!
Trade in value not honored
Verizon said my trade in value was adjusted by $600? my phone was perfectly fine and I would never have traded it in if they were going to pull this. is there anything I could do to get my own phone back? I would have never agreed to this if I thought there was a chance they would pull this.
IPhone Trade In
I was looking to upgrade my IPhone X for aniPhone 16. I CLEARLY explained the condition of my iPhone X to the rep. I’ve owned this iPhone X for several years. That battery wasn’t the same as a brand new X, but that’s to be expected. My iPhone X was in excellent condition. - I explained to the rep that I needed a cheaper…