Apple
Request to Unlock iPhone 14 Pro max
Dear Verizon Customer Support, I hope this email finds you well. My name is Alice, and I am writing to request the unlocking of my iPhone 14 Pro max with the following details: IMEI : ***** Model: iPhone 14 Pro max Tôi hiện đang ở Việt Nam và muốn sử dụng thẻ SIM địa phương trong thời gian lưu trú. Tôi hiểu rằng thiết bị…
New phone
My new phone is amazing and I’m still working on connecting
eSIM didn’t activate
E-sim didn’t activate
Messaging app is having trouble switching between sms and rcs
I'm having a problem with my messaging app automatically switching between sms and rcs. 2 techs have tried to help, but no resolution yet.
Unable to Transfer Phone Number
I pre-ordered the new iPhone 16 Pro. I have spent hours trying to activate it but no success. I called support and they kept me on hold for 40 minutes. I was randomly disconnected by them trying to activate the new phone but they disconnected service on my current device, so now I have 2 phones and neither work.
Disable Find My on iPhone 15
I just bought a preowned iPhone 15 with the Find My feature still on. What can I do to disable this feature? Should I use tools like MagFone?
Customer Service
1. I went to this store because they had such high reviews. Unfortunately, my service was DEFINITELY NOT 5 stars. I spoke with Ben about getting a iPhone 15 Pro Max. He didn't have any in stock stock so he ordered one. I waited until the end of the week when he got back in the store and my phone would have already arrived.…
iPhone 14 vs IPhone 16
Is upgrading from IPhone 14 to IPhone 16 WORTH it, in the opinion of the forum?
Strange numbers via text
Going thru our bill for last month and see SEVERAL numbers like this, 482-033-0000, 624-005-0000, 918-085-0000 And several more with all zeros at the end, also, a daily text pic message from short code 48233, and I can’t find any information…… any one help me?…
Early Preorder Backordered?
As I do every cycle, I woke up at 8am EST (on 9/13 this time around) and preordered two iPhone 16 pros for my wife and I. The result for the last decade plus was receiving a shipping text on the following Wednesday and the the phone arriving 2 days later (9/20). Unfortunately, the text and delivery never came. After…
Delayed IPhone 16 Pro
So I pre-ordered the IPhone 16 pro max on September 18th , and my iPhone hasn’t even shipped yet , I’m just curious about how long would it take to arrive , I pre ordered it because a Verizon store tech advised me that there might be campers on release date , so I listened to her and the release day comes , I go to the…
Voicemail issue
Wondering if anyone has had any luck with this issue, since I'm going in circles. I'm having major issues with retrieving my voicemails on my Iphone 15. Some of the voicemails land in my iphone voicemail app, where I can easily retrieve the messages like normal. Other ones go into the "back end" system, meaning I have to…
Phone number transfer
i just purchased the iphone 16 and im trying to transfer my number from my iphone 13 mini and the data transfer went fine but my number isn't carrying over. it says that my account is ineligible for transfer... though i ordered it straight from verizon.. worked perfectly fine when i ordered it through apple last time..…
iOS 16 Stuck in setup on SOS Screen - HELP
I have been stuck for 2 days on the SOS screen trying to set up my new iOS 16 phone. Neither of my phones can call out. The old phone was transferred to the new phone and the new phone is stuck on SOS. I can receive calls but I do not recognize numbers (my contacts have evidently not been imported). I don't know if any of…
4GLTE Network extender
I just recently received my 4G LTE network extender from Verizon and the only way that I can connect my iPhone 8 plus to it once I leave and come home is to completely power the phone down and start back up. I also found that I can put it in airplane mode and turn it back on and it connects. Once it is connected as long as…
No Service/ SOS Only/ 2 Tickets Escalated with No Solution
I have been dealing with this since 9am EST Monday 9/23/24. Two tickets created and escalated with no resolution. Went to the store where they had me there for four hours with no resolution. Called customer care three separate times with no resolution. I see this has been happening since Friday with no warning to the…
Messanger+ cant generate pin
New iPad, fresh out the box, Messanger+ "can't generate pin"
Phone Insurance
Decided to review my phone bill for the first time in sometime and realized I've been paying $18 a month for the last three years. On phone insurance that I've never used. I also found out there's like 120 or $200 deductible if you did have an issue with your phone, so no rebate for not having any issues and a high…
Verizon Broke my presale heart.
Well I should have my new iPhone 16 Pro Max today, but Verizon shattered that dream. Last Friday, I woke up and preordered two iPhone 16 Pro Max phone. After paying for the processing fees, I got a confirmation email that everything was set to go for a September 20 delivery. Nice, smooth, easy peezy. I checked something on…
Apple iPhone 15 eSIM states "eSIM Capable" but the eSIM is locked
I purchased an Apple 15Pro from Verizon. I initially elected to pay over time based on the suggestions from Verizon during the purchase. Knowing that our daughter would be using this phone while living in the UK for the next two and a half years, we checked in the Verizon App and saw that the phone is eSIM capable. When…
Hiw to buy
Hello. Im happy to connect whit you and thank you for your support. I want to buy wholesale used DNA DNB DNC. Grade iPhone and android phone. Please help me how i can to register check auction available stock and bidding
Verizon lost my trade in.
I sent my Trade-In device via ups on 6/24/24. It was received on 6/26/24 @ 2:59pm at the location in WHITELAND, IN as stated on the label provided by Verizon. I received an email on 8/18/24 stating my phone was not received. I verified with UPS that is was in fact delivered. I get my new bill due on October 1st and they…
Iphone15 with months of issues
I've had iPhones and been with Verizon for over 20 Years. No previous major problems. Big advocate of both. I now have the iphone15. Worst phone ever, worst service ever. People call: it goes straight to voice mail, yet it doesn't show I got a call or a voicemail. People call: they get a busy sound. People call: they say…
$830 promo trade-in
Verizon $830 trade-in promo Initiated purchase of new phone and trade online in March 2024, took phone to Verizon to have it shipped to warehouse. Person in store said they initially valued phone at $415, and $830 value would be adjusted once received at warehouse. After a month, I contacted customer service because I had…
Verizon blocking prepaid users from buying phones at Apple.com
I was trying to buy a new iPhone through Apple.com and got the following message "We’re sorry. We can’t find your account information with Verizon. Please verify your Wireless Number and try again." Apple says it's a Verizon issue. I've chatted online and over the phone with Verizon and they are saying my account is okay,…
Help
How can I tell if my phone is being spied on
Cannot text with non-iPhone users
Ever since I got my new iphone 14 Plus in December, I cannot group text if someone in the group is a non-iphone user. I can text directly with them, but they can't send me photos. I've checked all my settings per Apple and everything is how it should be. This is most likely a carrier issue. May someone reach out to me on…
Request for Assistance with Unlocking Blacklisted iPhone 15 Pro Max (US Version)
Dear US version, I hope this message finds you well. I am a student in China, and I am reaching out for assistance with an iPhone 15 Pro Max (US version) that I purchased brand new from the market in China. I acquired the device in a sealed, unopened box on February 18, 2025, from what I believed to be a reputable seller.…
delivery date and shipping date the same day
I pre ordered the Black titanium Ultra 2. It showed delivery date on 9/20/24 and also shows shipping date of 9/20/24. Will it arrive or ship that day?
Costco kiosk gift card never received
We bought 2 new iPhone 14's in January 2024 at the Verizon kiosk in Costco in Phoenix, Arizona. We were told we would receive 2-$100 Costco gift cards. It is now August 2024 and we have not received. How do I follow up on these?