Billing & Payment
student discount renewal not working
I've been struggling to renew my student discount for months. I have talked to about 10 different agents without success. I have repeated the steps that they suggested over and over again: go to student discount website -> click Get Started -> Sign In -> check for discount -> sign in to ID.me -> check out When I log into…
etf waiver
I have been trying for over two months to submit the documentation for the etf waiver as I moved and am no longer able to get Fios. Every time, including multiple computers, multiple browsers, and phones, I get an error message saying it can't process the request and it is a known issue with Verizon. Multiple calls to…
Fraudulent purchases on my account
There has been several fraudulent purchases on my account since March of last year and Verizon could care less about the problems it's caused. It all started March of last year. I went to use my phone and it said it was shut off. Weird...I never changed anything. Long story short.... Someone was able to add thousands of…
VERIZON FIOS OWES ME MONEY. I am so frustrated . I need to speak to somebody other than customer service.
I have tried multiple times to converse and/or text with Verizon's customer service reps. I have a billing issue that nobody can seem to fix. VERIZON OWES ME MONEY. I have asked to speak,with a supervisor/manager and that doesn't work. I have been a great customer for many years and I deserve better service. PLEASE HELP.…
Verizon Forward Service
I applied for Verizon Forward service around January 6, 2025, and received an email confirming my approval. My internet was turned on without issue. Fast forward two months, and I suddenly started receiving emails stating that I owed $204. I assumed this was just a system error that would correct itself, but then I began…
Router Charger Off Help
Back Story: In 2022 after graduating college me and my girlfriend decided to move in together, in an appartment, in a brand new state. I was born in 2000 and she was born in 2001. So we were figuring out everything as we went. That being said I still paid every single bill on time the whole time we were threre. We moved…
We are sorry, we could not process your request. Please try again later or use an alternative method of payment.
Okay, I've been having this issue now for the past 3-4 years ever since you switched from Fios Home app to MyVerizon app on mobile. It's a list of issues that level down to it being connected to my account with you. 1. I can't use the MyVerizon App, it tells me that my account can only be used on Verizon.com 2. I cant add,…
Customer service
In December we upgraded 2 phones and were offered a promotion that included a “free” watch. We have since been paying $32 per month toward the $500 “free” watch. Of course the people in the store where we purchased are not able to help with this issue. I have called 3 times and spent over 1 - 2 hours each time. Was told…
Won’t Honor Plan I Accepted
I contacted Verizon to see if I could lower my monthly fees. They offered me a new plan at higher speed 300mbps with a flat fee of $149 and a total monthly fee of $30.86. I accepted the plan and I saved this correspondence with the Agent. I also have the order confirmation email showing my new monthly bill would be $30.86.…
Fios Bill Pay by Card is BROKEN
Today March 6 2025 the bill pay "edit card" page does not accept the credit card expiry date 02/2028
Billing
We just got our internet for hour home during the placing our new order we were given an amount that was guaranteed for 5 years We do have direct pay but opted out of our checking to be the primary payee Now our bill is completely off the charts . Costumer service is just giving us the run around I email executive costumer…
Unauthorized charge
Hi Everyone, I would like to know who else has faced the below issue and if you had suggestions of how to get my money back. It appears that the Verizon system accidentally added on a $25 charge towards home electronics protection on my bill from June 2023. I finally noticed it after 18 months and made multiple trips to…
Billing Issue
Don’t believe the system even when it tells you the amount of your purchase on a trade in/ buy out., Or early upgrade deal. It’s all a ploy. They come up with their own way of doing things and billing that makes zero sense. They will charge whatever they can to squeeze every dime out of you on top of charging ungodly…
Price increased again without notification!
I just received the bill for March, and I'm noticing a $5 increase in price. Upon checking the detail, the internet discount went down from $10 to $5!! I checked on the Fios website and the internet discount is stated as $10. I do not understand why the change and has not received any sort of notifying email ahead of time…
Unacceptable Service
I asked multiple times for a supervisor or directions on how to file a complaint but was consistently avoided so I am taking to posting here: I have been with Verizon over 20 years. My bills keep exponentially growing while my neighbors have all switched to a competitor and lowered their bills significantly (and better…
Military Discount doesn't work fro existing customer
I have been trying for 6 months to get the Military discount applied using Id.me, I have tried a chat in which they sent me a link that did the exact same thing and goes to a broken link. I have tried through Verizon page directly and also the id.me discount link. Nothing works, The chat agent said to try again in a couple…
Mobile Fios
I joined Verizon Mobil and Fios in November of last year. Why are there 2 separate accounts? I have found I am getting charged for my perks on both accounts. Of course mobile can only help with mobile and home can only help with home. This can get very convoluted. Does anyone have a contact at Verizon that I can contact…
Filing a formal complaint
I have been dealing with the insane incompetence regarding my account since OCT 24 - They are overcharging me from the order that THEY MADE (which I have the confirmation), wouldn't send me the hardware and have since changed the price of the deal (with a new order - that I never accepted). I have spent days on this and I…
Fios, increases, website and customer service
Verizon snuck in another increase for 2025. Automatic paperless billing discount went from $10 to $5. My bill said that my $10 discount had "no expiration" but fine print down below said there would be a change, because my older "traditional" 300 mbps plan was changing to the new 4.0 plan of 300 mbps. So verizon changed…
Frequent bill increases
In 2022 I started a service with Verizon and had genuinely the worst customer service I’ve ever received when trying to get Fios set up. They kept telling me I had an appointment set for a time that worked for me, but when I would check the all, it was set to a different time that I would not be available for. I had to…
Price increased again without any notification!
I just received the bill for March, and I'm noticing a $5 increase in price. Upon checking the detail, the internet discount went down from $10 to $5!! I checked on the Fios website and the internet discount is stated as $10. I do not understand why the change and has not received any sort of notifying email ahead of time…
Kudos to Ralph
Kudos to Ralph, Unfortunately, I have lost some income and needed to downgrade my Fios home service. Ralph was very helpful, showed empathy and worked the problem to my satisfaction! Ralph is an asset to Verizon and I was pleased to be speaking with him. Well done Sir!
Verizon Visa Rewards
I have been a Verizon Fios customer for over 9 years. Last month I cancelled my wireless account. I was told by a representative that I could use my Verizon Visa Rewards towards my final bill balance. However, when I received my final bill I was not able to even view it online. I had to speak with a customer representative…
Price increase
I just noticed that my bills for October and November have increased of $10/month. I compared the previous bills for the year and the increase refers to "Your FIOS TV 3.0" which went from $87 to $97. I never received a notification of the price increase, why? After 33 years of being a loyal customer, I believe I deserve a…
Verizon Ray Ban Meta Glasses and $100 Gift Card
Switched and signed up for Verizon and order both Fios and Cellular. As part of promotion I was suppose to receive Ray Ban Meta Glasses and $100 Gift Card but there is go typical Wall Street companies. They just promise and never follow up. It’s been 6 months and still there is not sign of Glasses or Gift Card. Anybody got…
Re: Template to request bill credit
Hello, Currently having the same problem with Fios and the webpage for the Early termination credit
Verizon billing/cbe
Hi, I recently received a letter in the mail saying that I owe $3400 from CBE collections for Verizon wireless account opened. I never had a Verizon account or opened account. I call Verizon fraud and reported it and they flagged it and close the account. What else is should do to get this removed from my credit report and…
Final bill
After closing the Fios account last month, I returned the equipment as required, but I received a bill from verizon for $21.67. I want to know what this $21.67is for? Now I have no way to log into the account to see the detailed bill, because we didn't register the account with a mobile number in the beginning. I also…
Unresolved billing dispute-no response to multiple calls since NOVEMBER 2024
My Fios internet bill for October 2024 has an error. I have been calling repeatedly but none of the agents understand and demand payment. I have asked for supervisors but they are never available. Leave messages but none call back. I continue to pay non-disputed charges but they keep adding late fees for the disputed…
Three attempts to cancel TV service, still not done
Over the past 2.5 months, I have made repeated attempts to cancel my TV service while retaining my internet service. I have three separate email confirmations of this change, complete with order numbers. Despite this, I have been charged for TV service on two subsequent bills. I have already filed a complaint with the FCC…