Billing & Payment
Account Unsuccessful
Here it is, the middle of 2026. I was reading posts as far back as 2024 before I gave up. I wanted to reply but couldn't figure it out. Topic: once you transfer from Verizon to another company they delete your account. Why has not been fixed yet? I was with Verizon for a couple of years after an ugly divorce I needed to…
Need account number
I have a separateVerizons account: Shirley ***** ***** Beverly Hills Ca 90210 (Mobile Phones 4 number) Second Account Shirley ***** ***** New York, NY 10022 (Fios Internet and Cable TV) I need the account number as I have never set up the mobile account for the NY service. I have never received a paper bill. I am in LA at…
I want to get my Phone Unlocked
To the Verizon Support Team, I am requesting an unlock for my iPhone 16 Pro, which is currently locked to the Verizon network. Device Details: · Model: iPhone 16 Pro · Serial Number: ***** · IMEI: last 4 digits are : ***** ***** Issue: The phone is showing a "SIM locked" status. I need to use this device with a different…
Cancel service
Still getting charged after cancelling service
Billing after cancellation
hi, I have been in USA for a research for 5 month. I used Verizon during my stay. In march I cancelled and asked multiple times if I have to pay anything as I was leaving the USA. They said I didn’t need to pay anything and they cancelled my number. However when I came back to my country I got an email that I have to pay…
Loyalty or retention departement?
Is there a contact number for a verizon retention department? Having a unique situation that maybe they can help with.
$20 per line loyalty discount
Has anyone ever been promised a $20 per line loyalty discount, told it was added to your account, told it was requested, to be rest assured it will be applied automatically, to never have it show up? Each month I contact Verizon they offer the discount, say they're processing it, and then it never shows up. Now the offer…
Netflix and HBO Max from my Verizon Bill
I want to cancel Netflix and HBO Max from my Verizon account.
I changed to visible
I changed to visible a Verizon partner, I don't have to do anything with my Verizon fios internet delight they said the discount would still be good
Autopay
Can I Autopay from my checking account?
Auto Pay
How do you set up auto pay?
Price increase without notification
I just found out my Fios went up by $10 a month ($49.99 to $59.99). I looked at the bill and it says Fios internet service increase as reason. I called customer rep and he told me the 2 yr price guarantee passed. I explained I never received any notifications on the price increase, he told me to check my spam folder (I'm…
Being charged two different city taxes on two separate phones
I've been trying to get the double city taxes off 2 of the 4 phones in my account. I keep getting told that "a ticket was put in" but nothing has changed on my bill. Does anyone at Verizon have the capability to fix this? The second issue is I was receiving a $25 per month credit for 55 plus with four lines. When I…
Promotional Credit Removed
For the past 6 months since joining my wife’s family plan I had 2 credits on my phone. -$28.45 Device Promotional Credit 36months -$30.75 Trade-In Device Promo Credit 36months I can’t find any details of the original signup but I’m positive I joined cause of a good promo they had. Now Verizon is taking off the Device…
Price Increase
My Verizon Fios bill went up $10. I am on a fixed income and am disabled. This really hurts, and I'm thinking about switching to the T-Mobile $35/month plan. Is there anything I can do to prevent this increase? Also, I understand that Verizon provides new and free routers. I have had my current router for many years, and…
Nationwide Talk And Text 450 overage?
I have an older legacy plan, the Nationwide Talk And Text 450 along with gUDP unlimited data. I have never had any issues in all of the years that I have had the plan. Last week I had to get a new phone. It was replaced under warranty. Still no issues at the end of last week or the weekend. Today I received an email from…
charge for not returning Fios equipment.
what is the comprehensive list of items to be returned? What is the timeframe from disconnection date?
Verizon billing - I don't agree with it.
Hey, did you know that if you quit your Verizon Fios service anytime within a billing period, you get charged for the whole period? Got no info on that when I called to disconnect because I was moving. So, surprise, three weeks later, another autopay was deducted! That's right Verizon, no half measures for you!
55+ Senior Discount
Hey Verizon, why is the 55+ Senior Discount only available in the great state of Florida and not the other 49 states? Is it because the pilot program cut into your company profits and bonuses?
13+ year loyal customer — Verizon failed to honor March 10, 2026 live chat offer $49.99/mo
On March 10, 2026 (approx. 3:04–3:14 PM) I accepted a live chat loyalty offer for my Gigabit Connection 2.0 plan. The agent offered and I explicitly accepted: •$15 Gigabit discount (through March 8, 2028) •$10 Auto Pay + Paper Free discount •Additional $25 recurring loyalty credit for 12 months (bringing the monthly bill…
Billing Question
I'm having a hard time trying to find all the information on my bill. It's online. I need my account number and past bills.
Missing Phone payoff
I am not getting payoff for my phone with previous carrier since I moved to Verizon from T-mobile last December. I have been waiting for several months and have spoken with multiple agents, yet the issue remains unresolved. do you guys have similar issues and how to make them accountable?
Unable to access online account for bill after disconnection.
I recently disconnected my account after porting my number to another carrier and received an email stating that my final bill is ready and that I can still access my account online. Verizon’s support resources also indicate that disconnected accounts remain accessible for a period of time. However, I have been unable to…
Corporate contact
I need an email or phone number I can file a corporate complaint. I have attempted a number of times to discuss over the phone and nothing has happened after being promised.
Verizon Gift card invalid
Hello, I purchased 2 gift cards from Verizon website. One was correctly activated, but the other one is invalid. Can someone help me create Payment Hub ticket? Thank you
What to do
I recently switched off of Verizon to a new carrier but I had a phone and a tablet on Verizon I was paying both off. I paid my phone off in entirety but not my tablet but kept both numbers when I switched, now I can’t login to see how much I need to pay on the tablet what do I do? Any help?
Unable to pay final bills
Hi all - I am in need of customer support and out of ideas. I recently disconnected a Home Internet service, and I have been unable to pay my last two bills. I got an email about my second to last bill a few weeks ago, but after multiple attempts I was unable to login to pay. I tried to get my account information or reset…
Missing message log data
i cannot seem to access the message log data from the December 2025-January 2026 billing cycle. It says data is unavailable at this time and to try back later but it’s been saying that since the end of the cycle in January. Is anyone else having trouble with to this? How do I fix it?
Why does it take Verizon 2 months to disconnect phones
I have been trying to get phones off my bill, also a watch that was lost a year ago. I have been calling and speaking to service people for a month and they are still charging me for phones not on my bill, anyone have a email that can start paper trail?
Account Credit for outage in January
I never received my account credit of $20 for the service outage in January 2026. I thought $20 would be taken of my bill but that has not happened yet. Thank you, Shari