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Philadelphia: Connection dying overnight every night for the past two weeks, starts working again between 9:30-11:30am
Been having problems in Philly, recently. Tomorrow will be the fifth tech visit in two weeks. Have FIOS Landline internet, no phone or TV. Overhead line goes to a junction box outside that splits off to a fiber optic cable, which goes through the wall to the ONT in the basement. About two weeks ago, we started getting…
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Need a server whitelisted - Cant send email to verizon.net
Getting the following error from 2 different client email servers: 550 5.4.300 Message expired -> 451 4.4.397 Error communicating with target host. -> 421 4.2.1 Unable to connect -> SocketTimedout: Socket error code 10060' 1/16/2025 8:27:10 PM - Server at verizon.net (104.225.8.28) returned '451 4.4.397 Error communicating…
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Intermittent Brief Outage loss of connection Clifton Park NY
For some reason I'm not allowed to reply back to other threads on this but I'm having intermittent connection issues in Clifton Park, NY. It looks like a lot of people in the area (Clifton Park, Latham, Loudonville) are having this issue (there is a big thread on reddit and multiple issues posted here). Has anyone had any…
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Fios Internet Keeps Disconnecting
I am encountering a strange issue with my Fios internet. Starting yesterday I have noticed that my internet cuts out every few hours. Although it is down for a minute, it is very disruptive as it occurs while I am in meetings. I have tried things such as restarting the router and ONT with no success. Looking through the…
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Intermittent Brief Outage loss of connection Latham NY
Hello. I opened a service ticket today regarding repeated brief outages in my home internet. After much discussion with the phone rep an appointment was scheduled for physical review. The tech that was sent did no physical inspection but instead advised of a known issue in the Latham connection hub that was the cause. He…
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Third Party Router and Wifi Mesh Problems
Greetings I bought an Asus Wifi 7 Router and Mesh System (Asus Zen Wifi BE 14000) my problem is that Upload Speeds are very low with it, I have a 1Gb connection and the download speeds are as expected but upload is very slow at around 3-5 Mbps. I have turned off IPv6 and tried a lot of different things to no avail. Anyone…
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Bad ONT placement
Can the ONT be moved from where the technician installed it? It was placed next to steps with the power cord zip tied in the air. It's a tripping hazard and not sure why the technician chose to place it there
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Getting Fios for New Construction - Help
Hello, So we recently purchased a new townhome which was finished being built over a month ago, but our new address is not recognized by Verizon or any other internet company I've talked to. I have spoken to a numerous CS representatives on the phone who just say they need to 'build' our new address in their system & it…
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Fios customer service
I switched to Fios 2 months ago and cannot begin to explain how awful the customer service has been. Not only have i had to replace my router once already, Had my internet go down last night, contacted tech support. They acknowledged a wire was cut and could be 24 hours (maybe less, maybe more) before it’s repaired. I…
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Fios Internet Availability
I live in Wilmington, DE and Fios is shown to be available less than a mile from my house but not in my neighborhood which is across a massive Amazon warehouse. I have 5G internet and hate it. Is there any way to get Fios Internet?
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Latest outdoor Fios ONTs with MoCA support
Hi all, I am still on Optimum. What are the latest Verizon outdoor Fios ONTs with MoCA support installed in New York state zip 10566? What version of MoCA are used on those ONTs if any? Thanks.
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Need help with lease verification
I am at a loss right now. My new complex has a bulk account with Verizon Fios. I've sent my lease where I was told. The apartment manager has even called customer service. I keep being told they can't give me service because it's not yet shut off. It's never going to shut off! It's a bulk account! Every time they're…
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Fail light on ONT
Our devices are "connecting" to our home wifi, but there is no interenet for about 3 days now. We tried going through the online troubleshooting multiple times with no resolution. We rebooted the ONT and at first the lights next to VID and FAIL were on and red. We rebooted again and now only the red light next to FAIL is…
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Routers Transfer to new homeowner
We currently own our Fios routers but are moving to an area that does not have Fios. Can I leave the current routers for the new homeowners? Will they’d be able to get service through our old routers?
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Port Forwarding g3100 issue
I was recently setting up a Minecraft server as my first small mini project with my friends using a CasaOS with Crafty on VMware and found out that the port 25565 was not open. This problem lead me down a rabbit hole and I found that none of my ports including the Minecraft ports are not open. I have also added inbound…
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Recurring issues with download speed
Hi. I have 2g FIOS service. I am using my own Deco mesh hardware without a Fios router. Usually, I am pulling 2.3g down and up, which is fantastic. But, I am having an issue every few days where the download speed, directly from the ONT, spontaneously drops to 300-500mbps. The upload speed is not affected, as it still…
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Trade in Issue
Verizon advertised to pay money to trade the old phone . Don’t do it. 1- they lock your new phone and you cannot get eSIM card if you travel so you pay their high price. 2- when they make a deal, they never tell you all the tricks to get you but at the end ask you to sign agreement electronically that is a lot of pages…
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Verizon Fios Power Supply Blinking Red?
Verizon Fios Power Supply Red Light instead of Green? The power supply thing to my Verizon Fios router suddenly started to slowly blink red today and my Internet has been down since. It doesn’t look like my router is powered because the ring of light on the router itself is not on like it usually is, so I presume this is…
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New Construction
How can I get my address into Verizon database? I have a new construction home and I've been trying to install Fios internet but I keep getting the run around from representatives. They will not update my address in the database. When I input my neighbors' addresses (directly across and next to me), their addresses come up…
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Can I put UPS on non-even surface?
I am deciding to buy UPS for black device ONT Verizon Nokia 3MV00736AAAA, which is on basement wall (close to water heater and washer machine). Just in case of power outage. I could not find a good place to put UPS for ONT, can I simply put it on the uneven surface (per photo), above power outlet for washer machine. The…
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How can I have battery backup for internet service during a power outage?
I have Fios internet service only, no other service (no phone, no TV). Optical Network Terminal (ONT): A few years ago, a verizon technician replaced it with a small black device Verizon Nokia 3MV00736AAAA. Here is photo on basement wall. I would like to replace the black device with something (including backup battery). I…
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Internet has been down for more than 3 days and counting. Estimated "restoral" time keeps getting pushed back. How do I escalate this issue.
* Service outage started on Friday 9am. * I start a chat and they say a network outage has been identified and the network engineers are working on it. Estimated restoral time is 12/28/2024 12am. * Saturday morning "The estimated restoral time of your Verizon services has been updated to 12/28/2024 04:00 AM" * Saturday…
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Geolocation issues CR1000B router and E3200 extender
Hi I just upgraded to the CR1000B router and E3200 extender My old Verizon router and extender worked fine with any casino site no issues ever. I can no longer connect to any casino websites after upgrade i just get this error: Your device prevents proper blocked software validation checks from being performed. Please…
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WAN disconnects Multiple times a day - Verizon technician replaced the ONT but problem remains
Hi, I have constant WAN disconnections, they usually don't last more than a minute. The service reconnects by itself but it's a nightmare, I get disconnected from calls every day. I'm now considering cancelling my Fios access. I used 2 different routers just to make sure it's was not a router problem. I used the default…
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G3100 random drops
**Some reason I had to create another acct to get back into the board Random drops all of a sudden this has started for the last 2 weeks. I have an EERO setup. I disconnected it & used just the G3100 & same drops same error. I thought it may was the DNS so I configured Open DNS - same issue same drops Logs are below that…
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Customer Firewalls Behind Fios G3100
Hello all, I am creating a firewall cluster that will sit behind the Fios G3100 router. I see I only have one DMZ host to configure, which will not work in my case. Two questions: 1) If I decide to abandon the DMZ host option how would I configure the G3100 to let everything out from my firewalls? 2) Could I connect my two…
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Eero 6+ vs CR1000a?
I have Verizon Fios internet in my small NYC apartment, and recently upgraded to an Eero 6+ router. The WiFi and my smart devices work well but my wife experiences the occasional glitch on zoom when we are both working from home. So I boosted our plan from 300 to 1 gig to see if that helps. In the deal, Verizon gave me the…
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Customer service keeps hanging up on me.
I have tried multiple times to get a callback from Verizon to discuss our home internet issues. Every time it calls back, it hangs up on me. During work hours. I am in a live chat and the person says they cannot call me by phone. How is it that a massive company does not have phone service? I have spent 30 minutes in a…
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Trouble with Verizon Fios Internet Speeds After Recent Upgrade
Hi everyone, I recently upgraded my Verizon Fios plan to the 1 Gbps package, expecting a significant improvement in internet speeds. While my download speeds are close to what was promised, the upload speeds seem much lower than expected, hovering around 100 Mbps. I’ve tried the following troubleshooting steps: *…
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Curious Gap in System Log
Hi Everyone, Curious about why my router system log would have a gap of about 5 and a half in the middle of the day. On 12/20 there was a log entries throughout the morning with the last one at 10:37 AM . The next activity entry is at 4:07 pm. There is no activity entries between those two times even though there was…