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Fios Cable Installer cause Property Damage and Negligence
I am writing to formally report extensive property damage caused by the negligence of the Fios cable installation crew at my residence. On 4/28/2025, I observed that a large white installation truck was repeatedly driving over my lawn and driveway, which occurred shortly after I had temporarily left the property. Upon my…
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Verizon hanging wires pole to pole
Trees were trimmed in Staten Island NY 10305. There are hanging Verizon wire lines that attached to homes and trucks and large vehicles keep hitting them . Said problems are POLE TO POLE wirelines. THis need immediate attention.
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Utility Pole Infested with Wasps
There is a verizon utility pole behind my parents house that has a wasp nest. I have been reaching out to verizon on my parents behalf because of a language barrier. I have been trying to get verizon to exterminate the wasps for the past year. I have tried calling and chatting with agents but they keep submitting tickets…
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Utility Map Request
Hello, I am requesting utility maps for an ongoing project on behalf of my engineering firm for design and construction purposes. The project is located in North Saratoga, California. Once I receive a response, I can provide more information for this project, including the 811 request for this location. Please let me know…
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Utility pole leaning into roadway
A Verizon utility pole that sits in my property had begun leaving into the roadway over a year ago. Exactly a year ago today, I reported it to Verizon for repair. They placed a temporary guy rope to support that pole while they installed a new pole next to it. The power company that is attached to that pole has moved their…
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how to remove a verizon utility pole on private property
hi i would like to get a verizon utility pole removed from my property. we are planning to start construction soon and need to remove the utility pole which is serving adjacent properties. the property is located in red hook brooklyn ny. please advise on how to proceed. thank you. yehre
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Property damage d/t low hanging wire
Hello, A low hanging wire caused property damage to my client's truck. Where do I call to speak with someone about reimbursement? Thank you.
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Utility box in front yard has been run over
Last November someone went off road and hit the utility box in our front yard. Who do we contact to get this repaired? Replaced? Removed?
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Verizon compatible Fiber ONT that is powered via POE
I have a small box that houses the Verizon provide ONT and it is plugged into the house AC power. I would like my internet to keep working even in the event of power outage (provided Verizon is still up). Unfortunately the box is too small to hold a UPS. I could provide Power Over Ethernet to the ONT if I found a…
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Hazardous telephone pole
I have an old Verizon telephone pole on my property that is no longer in use (no wires on it), however it is old and starting to degrade and lean to one side. My electric company advised that it should be removed before it causes issues. I have not been able to get any useful information from calling. How do I get this…
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Pole falling in front of my property
Hello, good afternoon! Dear Verizon/Customer Support, Good afternoon. I am writing to urgently request assistance regarding a utility pole located directly in front of my property at *****, Newton, MA. The pole is leaning severely and appears to be at risk of falling, creating a serious safety hazard for pedestrians,…
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Changing from utility pole to underground
Hello! We have a utility pole which currently only has Verizon still on the pole. The pole is going to be removed. We have all the conduits run and the work has been completed by the electric and cable companies. There are conduits available for Verizon to do their part. Please let me know who to contact to help with this…
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Utility Mapping Request
Hello, Who can I reach out to about a utility map request for a project in Stockton (McKinley Ave). I need utility maps for the entire project area. Thanks in advance!
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Graffiti on Verizon boxes
There is graffiti on Verizon boxes in our community. On behalf of the Homeowners association I am asking for Verizon's assistance in removal of the graffiti or approval to add community approved art to the Verizon boxes. Thanks for your assistance.
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Overhead line relocation
Site Address - We have a light pole located at *****, Detroit, Michigan which needs to be relocated. Public Lighting Authority had indicated you currently have lines on this pole which will need to be relocated Who can i contact? The 800 number is not effective
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Damage caused by Verizon installer
Hi, Verizon, I'm writing because damage was caused to our apartment building by the Verizon installer who came to do preliminary work before the Fios line arrives at our building. He drilled through the concrete lintel over the doorway to the building, which may compromise the structural integrity of that lintel and wall.…
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Damaged Verizon Utility Box
I would like to report a damaged verizon utility box on a commercial property I manage. I have been trying to report this via Verizon support by phone but I'm put on hold for over an hour, and none of the representatives know what I'm talking about.
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trees on phone lines
There are 2 trees on the phone lines on our road. The phone line is sagging and larger vehicles could hit the low line/tree. I have verified with the local electric and broadband providers and these are Verizon phone lines. I saw other questions about this issue but no way to report it directly.
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Connection and Hotspot Speeds
I am ready to leave Verizon for another carrier. I have been a customer for over 4 years and in the last 3 I have experienced consistently worsening connection and speeds. I have upgraded my phone to the S23+. I have the highest Unlimited plan. It was my understanding that hotspot speeds only decrease after using up your…
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Aggressive door to door sales
This past month, I have had Verizon contracted weirdo salespeople knocking numerous times, multiple times a day, weekdays and weekends and it needs to stop. I am not interested in Fios, if I was I would hop online and arrange it, not sign up by letting some shady looking, overly aggressive door knocker into my house. It is…
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Property damage, lawn
A Verizon truck drove over my lawn while accessing my neighbor’s driveway resulting in about 10 foot long ,6 inch deep ruts. Is there anything to be son to help repair the damage?
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Utility Contact
Good afternoon. I am looking for a contact to help me find maps of Verizon utilities. I was notified of utilities present when I placed a one call, and am looking for maps of your facilities in the area. I can provide specifics once connected to someone at Verizon. Thanks, Mike
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Fiber not buried after 3 months
Install was in December and now it’s March with fiber still above ground. Tried to open a ticket previously and got no response or resolution. If I have to call it will be to permanently cancel service.
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Abandoned GTE Pedestal
I have an abandoned GTE pedestal in the backyard. The metal casing has completely fallen off and all that remains is exposed wires! I have no idea if this is still active or not, but it has become a serious hazard. I am worried about a potential fire, and also have a toddler that has noticed the wires and tried to go for…
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vericon wire damaged the bumper of a car
I need to know who to contact to file a claim for damage to a car that ran over a Verizon wire which caused damage to their bumper
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there is a damaged verizon utility box on my property
Who do I need to contact to have a utility box repaired on my property? It has been broken for some time and I'm unsure of who to contact to have it replaced or repaired. It is wide open and exposed to the elements. We have tried taping it together on multiple occasions but it does not stay for long. It is in my front yard…
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Damage to Sewage line due to underground Verizon Cabling
Dear Verizon Service Team, This is an endeavor to reach out to the concerned team that would help with some quick actions on settling the expenses incurred on account of a Verizon undergound cable drilling right through our sewage line in our front lawn. We have been sent from pillar to post across different call numbers…
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LOW HANGING VERIZON WIRES
RECENTLY TREES WERE TRIMMED AND THE VERIZON WIRES ARE HANGING EXTREMLY LOW THAT TRUCKS HAVE BEEN HITTING THEM. SAID WIRES ARE POLE TO POLE AT 561 STEUBEN STREET AND 555 STEUBEN ST STATEN ISLAND NY. JOSEPH *** *** *** [edited for privacy]
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Fiber optic cable down
A car hit a pole with a verizon MCI fiber optic cable attached to it. Pole was removed. This was the only wire on this pole. Address of incident *** Village Rd Dearborn MI 48124 . I have tried repeatedly with people and virtual assistant to report this. Verizon needs to make this easier. It is right at the driveway that is…
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Sunken Manhole
Its amazing how difficult Verizon has made it to share messages about infrastructure issues. There is a sunken Manhole in my neighborhood that is becoming a safety issue. How do I get this reported properly AND get a response from a human?