General Products & Services
VERIZON FIOS D2C-CTV DS - Transfer Recordings
Verizon Team, Please let us know how we can transfer our current recordings on our DVR to the new VERIZON FIOS D2C-CTV DS. Thank you, REBMR2
Utility Box Lid Broken
The lid of the utility box on my front yard is broken. This is a safety hazard. How do I get someone from Verizon to come fix this issue?
Sagging Cable Line
I am requesting that a sagging abandoned verizon cable lines be removed from my property. These cables are very large and about 5 feet from the ground in my back yard posing a safety hazard. According to our township, these lines belong to Verizon and are no longer used.
Utility Location Services
My company has a project to install multiple new water lines in new Passaic and Clifton New Jersey. Can I be put in contact with Verizon engineering to discuss location of Verizon assets in the work area of our proposed excavation?
Replace Pull Box Lid on Sidewalk (Tripping hazard for pedestrians)
What does it take to get a Verizon pull box lid (that is a tripping hazard for pedestrians) replaced on the sidewalk? I have called support multiple times (as have my neighbors), shown Tech Support a video of the collapsed lid on the sidewalk, and they even sent a tech out to look at it. The tech who saw it said he would…
Pole Removal
Hello! Need help getting a pole removed from our garden. No utilities are connected to it anymore but it's a Verizon pole. Thank you!
Utility pole replacement
I have a new pole that needs Verizon to move their telephone equipment from old to new pole so the damaged pole can be removed. Who do I contact? It’s been like this for two years
New Construction in Lakeville
I ordered service at the end of April and was told there would need to be a build-out of the fiber optic cable system before my home could be connected. The completion of the install was to be done by May 28th. It's already mid-May and I have seen no Verizon trucks in the neighborhood working on the build-out. I've seen…
FIOS Equipment Return
Hello, I disconnected my internet ten days ago and have yet had the time to return the equipment as I will not be in the area for a few more days. It states in the policy when disconnecting services, to avoid an unreturned equipment charge you must return all your verizion fios equipment within 30 days of your service…
Old Land line removal
I need to schedule the removal of a dead and drooping landline in my backyard. Is there a phone number with a human being? I can speak with to make this happen?
Fox News channel breaking up
The last week or so Fox News (channel 618) is breaking up. It looks like the old days when there was a bad storm. I have only one set top box, which i have reset several times, including powering it off, waiting 30 seconds and restarting. I am able to watch it from my iPad via the Fox Nation app. Any suggestions on what to…
Fios and YouTube tv
I switched to Fios this week, installation was on Tuesday. I have spent every single day on the phone and live chat getting the same repetitive answers. No one can help me activate you tube tv. There is nothing on my account under “Home offers” to set up you tube tv and this is exactly what every single customer service…
Utility Maps and As Builts Drawings Request
Hello, I am seeking a Verizon contact to request utility maps for utilities present in the project area that my company is working on. The project in Clark County, Washington and needs a utilities map for design and construction purposes. Is there a way to contact the engineering/construction department? I could provide…
Raise overhead cable
I am a consulting engineer. My client is a municipal sewer authority in the Harrisburg, PA zip code. An overhead telephone cable crosses a driveway to the Authority’s sewage pumping station. The cable crosses the driveway at a low height such that it interferes with the Authority’s ability to bring their specialized…
commercial relocation
The address is ***** Midlothian VA 23113 I called 811 I need to put in a turning lane for a commercial project Verizon needs to be relocated Who do I talk to? Im the GC
Temp Line STILL Not Converted and Buried
Our Fios line was cut two weeks ago and we were told a permanent line would be dropped and buried within 7-9 days. We scheduled a big landscaping job a week after that 7 day expectation and now the job is happening and we still have a temp line. We have had Miss Utility come out and mark, and then we have continued to…
Utility Pole Relocation
We are re-developing a project site with an existing Verizon utility pole. The proposed building and site features require the Verizon utility pole to be relocated with in the project site area. What do we need to do to have the pole relocated? Is there a form or process that needs completed? Do we need to reach out to…
Verizon 10" square inground Utility Box Cover missing
There is a Verizon 10" square inground Utility Box with a missing cover in my front yard. It's a definite tripping hazard, and the cover needs to be replaced ASAP.
Broken utility box cover
We have underground Verizon wiring near the curb of our front yard. The cover to the box is broken, and has been for several years. I reported it a long time ago, and no action has been taken. This is a hazard to anyone who may twist an ankle or worse if they step in the "box" that is no longer covered. It seems to me this…
Fios Cable Installer cause Property Damage and Negligence
I am writing to formally report extensive property damage caused by the negligence of the Fios cable installation crew at my residence. On 4/28/2025, I observed that a large white installation truck was repeatedly driving over my lawn and driveway, which occurred shortly after I had temporarily left the property. Upon my…
Verizon hanging wires pole to pole
Trees were trimmed in Staten Island NY 10305. There are hanging Verizon wire lines that attached to homes and trucks and large vehicles keep hitting them . Said problems are POLE TO POLE wirelines. THis need immediate attention.
Utility Pole Infested with Wasps
There is a verizon utility pole behind my parents house that has a wasp nest. I have been reaching out to verizon on my parents behalf because of a language barrier. I have been trying to get verizon to exterminate the wasps for the past year. I have tried calling and chatting with agents but they keep submitting tickets…
Utility Map Request
Hello, I am requesting utility maps for an ongoing project on behalf of my engineering firm for design and construction purposes. The project is located in North Saratoga, California. Once I receive a response, I can provide more information for this project, including the 811 request for this location. Please let me know…
Utility pole leaning into roadway
A Verizon utility pole that sits in my property had begun leaving into the roadway over a year ago. Exactly a year ago today, I reported it to Verizon for repair. They placed a temporary guy rope to support that pole while they installed a new pole next to it. The power company that is attached to that pole has moved their…
how to remove a verizon utility pole on private property
hi i would like to get a verizon utility pole removed from my property. we are planning to start construction soon and need to remove the utility pole which is serving adjacent properties. the property is located in red hook brooklyn ny. please advise on how to proceed. thank you. yehre
Property damage d/t low hanging wire
Hello, A low hanging wire caused property damage to my client's truck. Where do I call to speak with someone about reimbursement? Thank you.
Utility box in front yard has been run over
Last November someone went off road and hit the utility box in our front yard. Who do we contact to get this repaired? Replaced? Removed?
Verizon compatible Fiber ONT that is powered via POE
I have a small box that houses the Verizon provide ONT and it is plugged into the house AC power. I would like my internet to keep working even in the event of power outage (provided Verizon is still up). Unfortunately the box is too small to hold a UPS. I could provide Power Over Ethernet to the ONT if I found a…
Hazardous telephone pole
I have an old Verizon telephone pole on my property that is no longer in use (no wires on it), however it is old and starting to degrade and lean to one side. My electric company advised that it should be removed before it causes issues. I have not been able to get any useful information from calling. How do I get this…
Pole falling in front of my property
Hello, good afternoon! Dear Verizon/Customer Support, Good afternoon. I am writing to urgently request assistance regarding a utility pole located directly in front of my property at *****, Newton, MA. The pole is leaning severely and appears to be at risk of falling, creating a serious safety hazard for pedestrians,…