Services & Perks (Archive)
Setting parental controls
I just signed up for Verizon Fios home Internet and trying to set up parental controls and internet schedules for my kids and the My Verizon app continues to not work anytime I click on the “Internet” option. The screen goes to a new screen that just has a circle in the middle that just keeps spinning round and round.…
+play billing and credits
I recently added 7 +play perks so I can save on my subscriptions. I went into +play and saw all the credits on my account and started to add my subscriptions. As soon as I added each it charged my credit card as well as took away from my +play credits. After multiple chats with an agent, one agent told me that I will be…
Switcher Rebate
Hi. I recently switched over from T-Mobile and I’m wondering how to access the $200 rebate gift card promotion. Thanks!
Why does it sound like my speaker has a hand over it when I listen to people!?????!!!!
Why does it sound like my speaker has a hand over it when I listen to people!?????!!!!
My Verizon App Messages
I get notifications that I have messages on my Verizon app I can't find anywhere to open messages on the app. Any advice please PS this app scks!
Offered services
Hey all! verizon customer for several years! I use it for mostly my mobile phone. I was curious if anyone like myself who’s disable and is on SSD and receives assistance from the government that is also struggling with funds has found any sort of support from Verizon for the disabled to somehow lower the cost of help fund…
How do i contact corporate to make complaint
How do I contact corporate to make a complaint? I was in a chat with agent today and was told my plan needed to be changed because it was a grandfather plan. When I was told I would lose the free Disney bundle, I told the guy no. He went ahead and changed my plan which canceled my Disney bundle. Now there's an issue with…
My Fios App Retirement
Retiring the My FIos app and not moving over the Device Blocking and Scheduled Blocking feature was a great idea! Not!! Have been unable to unblock the XBox devices. (Great for Mom and Dad and not so great for our kids.) Still waiting for Verizon to figure it out.
Your 800 # and *611 # has a glitch
Please fix the glitch that tells your customers that Verizon is closed when you are actually open. I called within the hours of operation and I cannot reach a live agent. It automatically disconnects my call. Come on Verizon you have been known for good customer service, this is the reason why I have stayed with your…
Verizon Fios APP merger
Inquiring if you have a home phone and mobile phone merger plan and formerly had the FIOS app which now has been discontinued and merged with the Verizon app HAVE YOU LOST THE ABILITY TO SEE YOUR CALL LOG? RSVP
My Verizon app
I am only seeing my wireless account in the My Verizon App. I used to see wireless and home, both. Is this because I am getting a new router soon? When will it update and show both accounts and who can help?
As of the last couple of weeks, I can no longer turn on/off WIFI thru Verizon website or Verizon App.
Used to do this twice daily (turn WIFI on in morning, off at night) for the past year or two. Now suddenly most of the WIFI management features are gone. Tech support told me how to do this on/off using a PC with an ethernet connection to router (using a back-door IP address, not thru website or App). But that PC is my…
I can't log into SmartFamily App. I was on hold awaiting customer service for more than 20 min and finally gave up...What can I do
Can't log in to the App. Keeps asking me to log back in a again for security purposes. What is going on? I spent >20 min waiting on hold for help. Finally gave up after I read this long list of issues.
call filter
I am unable to uninstall call filter from my Galaxy S22 Ultra
Invalid gift card pin
Invalid gift card pin-I was sent a virtual gift card after a trade-in. I’ve tried to use it several times to use the card, every time I try and use it it says invalid pin. I have tried using chat, I have tried calling, I get switched around to seven different departments and no one can help me. So I have a gift card that…
Digital secure blank screen
I enjoy spending a minimum of 5 hours a week on the phone with y'all, gotta say, I'm tired, so I'm going to try going this route unless there is a better option. I was told my digital protect 8s working just fine. I had to help dad with his phone yesterday and set up his digital secure and his didn't look like this. Help…
Smart Family App Update Disaster
Hello Verizon…is anyone listening??? The Smart Family app update launched in September has rendered the service useless - your customers are paying $10 per month for nothing. If you are considering adding this service to your Verizon account - DO NOT DO IT! Prior to the September update, the app worked fine and actually…
NFL+ not working
I can no longer access the NFL+ Premium. It worked glitchy for weeks but now It acts like I don't have. membership. I contactedt support from NFL+ and NFL.com but they referred me to Verizon once we verified there were no changes made to my NFL account that would've impacted my subscription. In Verizon the subscription…
Xbox Series X Promotion
* I switched to Verizon after hearing about the free Xbox Series X promotion. I got the wifi box and have everything set up. I also received an email that told me that I qualified for the deal, however I can't redeem the offer because the tile the email told me to click does not appear on the app. I only switched to…
Disney Hulu ESPN -HULU NOT WORKING
I've contacted Verizon customer service a million times and they put in a ticket and never responded. hulu customer service can't help, verizon won't help. it's really frustrating because this isn't a perk and is FALSE ADVERTISEMENT. multiple discussions for a year about this not working and verizon has't offered any…
My Fios App replaced by My Verizon App
Looking to understand how I can use the “My Verizon App” to manage the calling features that the “My Fios App” has but which will be sunsetted soon.
Apple One - Another Person Where Link Wont Activate
Hi - i have been sent multiple links for the link to tell me i need to update iOS and i have the latest version. I updated and am still sent to a link directing me to update please give me a link that works so i can get my apple one bundle
How can I access my account if my phone is broken?
My phone won't turn on. How can I sign into my Verizon account?
Smart family
I signed up for the smart family and was supposed to get a $20 gift card. I have not been able to find it on my account. It's been several months now. Not to mention the smart family app is useless. It is constantly disabling on my children's phone. It isn't a very good source to monitor the phone's. I wish Verizon would…
Smart Family App Update Problems!!
I am so upset at Verizon for the recent disaster of an update on the smart family app. Nothing works, it constantly states it has lost connectivity with my child’s phone… and everything that Verizon asks me to do try to and fix it does nothing to fix it. I’m paying for a service that no longer works. Makes me really…
Call forwarding block it on my account for both phones
Can I block both my phones on my account to not have call forwarding
Amazon Gift Card
Hello, Just wanted to ask how we get our $200 Amazon Gift Card?
Walmart free shipping
Not sure if I still have free shipping with Walmart, can't find on My Verizon
4G voice
Can some one explain me, what is the 4G voice?
Unable to send/receive text messages and unable to make or receive calls!
Hello, This makes NO sense!! Starting yesterday (4/13/2023) around noon my phone number stopped being able send/receive text messages or make and receive calls. What I know: I can't receive or send SMS text messages. But I can send and receive GIF's , pictures, and voice recordings these send as MMS. I can't make or…