Billing & Payment (Archive)
Billing issue
Since switching to Verizon in August, every month I spend hours trying to resolve getting charged for a device that was supposed to be free with my trade-in. Every month the Verizon Agent assures me that the issue has been handled, yet month after month I continue to be charged. I just received January’s bill and as no…
Supervisor promised a $30 recurring credit and is not honored in my bill
A Supervisor called me on 11/29/2023 at 9:49 am (11-minute call) to get feedback on the call experience I had with a customer service advocate. During that call, I asked her to check if she could apply all my trade-in promo credits at once instead of getting them every month so I could pay off the remaining balance of my…
Trade In Issues
I upgraded my phone on October 2, 2023. I sent back my trade in on October 19, 2023. I have proof of delivery. However Verizon is not honoring my trade in saying it was past 30 days. Is anyone else having this issue. I have tried calling however it is difficult to work with the oversees customer service people. Thanks
educator discount
In the spring of 2023, I received information from a teacher colleague about the educator discount. I applied and received the discount. My wife and I have been lifelong educators and life long (ever since cell phones were available) Verizon customers. I tried to enlist my wife for the educator discount. Initially, I was…
I’m being charged for taxes and fees in Michigan as well as the state of Florida. It’s been going on for at least a year possibly a lot longer.
I need help I’m being charged for phone service in 2 different states. They are charging me taxes and fees in both Michigan and Florida. Yes I do spend time in both but my home is in Michigan and I don’t understand how they are getting away with this and for so long
$830 trade in Credit
Hello, I currently have two iphone 13 pro that are fully paid off, and I would prefer to sell them privately vs. trading them in. I then plan to purchase two bare bones iphone 11’s from Amazon (will ensure they work/unlocked) toward new iphone 15’s for $830 trade in credit, will this plan work? I’m on the 5g play more…
I received a full bill for service on phones that are not activated yet
I just received my first Verizon bill for an entire month of service on phones that are not activated yet. I brought five lines over to Verizon and only activated two of them although I am getting charged service plan charges and fees for all five and three of them have not even been activated at this time, yet
Call center closing leaving me in queue
I called at 6:44 PM to find out why my bill had gone up $112 I was placed on hold for over 34 minutes. I called back only to find out that the call center closed at 7 PM. How do you close and leave customers in the queue without clearing the queue? I worked at a call-center many years and I know we did not close the queue…
Disappointed
I am very disappointed with Verizon. I changed from and long term user of AT and T. Verizon kicked back charges when I tried to pay my bill by setting up auto pay. They then charged me more money to reset. It was evident that I tried to pay my bill on time. They would not reverse the additional charges. I definitely be…
Customer service/billing issue
My valued customer discount was removed in error and they will not help me apply it back. I called 4 times or more and several chats and emails. This has been going on since October 2023, 3 months of frustration as a customer of over 20 years. I have lost my trust in this company. Very frustrating as I have read many other…
How can I get out of a 36 month contract
$5 plus $5 in optional surcharges is $10, not $5. I recently had a smartwatch added to my line. The sales rep assured me it would only cost me an extra $5 a month because it would be sharing a line with my phone. I was told it was only $5 and no extra fees. I just got my first bill and I am now being billed $5 a month and…
No customer service if phone is disconnected. Please help.
I payed 55$ a couple of days ago either on the 31st or the 1st of the year. There was a payment arrangement for 143$ and some cents. Then the remaining balance of 255$ wasn't due until January the 5th. There was no notice in regards to this, we discovered it when our phones were randomly turned off and now they're saying…
Unlimited welcome plan
hello so I had just switched to Verizon at the end of October…October 21st to be exact. I added 2 lines to the Unlimited welcome plan and got the 2 free 14 plus iPhones. So when I had first set this up the lady gave me an estimate of around 130ish a month which is understandable. She also told me my first bill would be a…
Bill
Yes I need to know why five different agents gave me misleading information about my account in regards to my service being interrupted or not being interrupted.
Managers readcl my notes. New customers important
* HELP. READ IMPORTANT! Here I go again. I've been struggling with Verizon customer service for months I switch after 16 yrs with mobile to Verizon because my account would Stat tge same at $166.00. Then I get a bill 10/06:to Nov 6. ? I called and they said it's 1 month advanced. I honestly wanted to cancel, too confusing…
Verizon - billing issues
I am a current Verizon customer. I have a bundled plan that includes both cellular and Home 5G internet. This issue has to do with 5G internet (I work full time remotely). Cellular is fine. This issue is with Verizon 5G home internet: Back in November 2023, I had to cancel 5G internet because of poor connection here in St.…
Trade in credit issue
Hello , I traded in my phone on October 23-24 & I was told I would receive $830 in trade in credits over 36 months. I looked at my bill and the credit is only about $19.40 per month which adds up to about $700. What happened to the $130? Has anyone dealt with this before? plus the credit still hasn’t been applied for the…
billing and payment
My plan essentially expires in a few hours. I am not in the United States currently and I need to talk to an agent to add more funds to my account. I have tried to add funds for at least 2 days to no avail. Could someone please help me? I've tried everything; nothing works.
Verizon won't restore my trade-in credit
When I purchased my Pixel 7 Pro in October 2022, my account was to have a monthly trade-in credit of $19.60. That credit was applied to my line every month until September 2023, when Verizon told me that our service plan was being phased out and we needed to choose another plan. I did that, and a month later, got a text…
$800 Samsung S23 offer not being honored
In August 2023 I received an email offering a new Samsung S23 on them by trading in my current Samsung phone. I used the chat on-line to order and explained the offer I was referring to and they had me sign a contract as if I bought the phone for $800. The offer said I would get $800 off with my trade-in. The person on the…
Paying bill
I’ve been trying to pay my bill for some time now . Verizon says either Erc or accord collection agency has it and they both say that Verizon took the account back . I don’t know what to do I’ve been trying to pay this for weeks. Probably 12 hours on the phone. I wrote a letter. I’ve texted and no one can help. I’m begging…
5g Home Internet Return Issue
Hello. I would like you to know what my experience thus-far has been with your 5g home internet department. One of your representatives was going door to door, and asked me if I wanted to try it sometime in August or September, and I said sure. I was dealing with a lot at the time, a relative was in critical condition, so…
Increasing my bill for no apparent reason
My regular Verizon bill is $79.99 and all of a sudden, I was charged $93 dollars for November and now my charge for December is $83. It's definitely not ethical to increase someone's bill without letting them know. All of a sudden my bill was just hiked, this is not cool. Has this happened to any of you?
Billing after cancelation
Switched to AT&T in February 2023. Still being billed but online account was cancelled after the switch. Only get automated rep with CS and billing dept. Wrote letter in November explaining the issue and no response. I just need to speak to a real person and sort it out. This is frustrating especially as I'm deployed often…
Billing issue
I have been a customer for over seven years was Verizon Wireless. I realized that the customer service the last couple years has gone down. The drain has done it most industries. I have not contacted Verizon customer customer service for four years. I contacted now as I was told in the store I was able to get my nurses…
Billing
Placed an order of 5 lines including device with Verizon support person help online on Nov 6 and paid $259.9… Recd device on Nov 9 and activated 3 lines immediately. First bill generated with due date as dec 4 of $282 and second bill generated with due date as jan 4 of $231… I don’t understand. Verizon support person…
Cell phone
Is there an option to make a payment just on your device? If so, how do I do it?
Cannot access My Verizon whilst in Australia
Hi, I recently moved back home to Australia after being a US resident for many years. I have received a bill, which I’m confused by because I’m sure I ended my mobile service using the app before I left. I also confirmed the disconnection via customer service chat. I cannot find a confirmation email. I also cannot log in…
Customer service
* I need help.! I NEED SUPERVISOR !! Verizon is the worse provider than out there. They were soppose to credit my account and my bill was $220 originally, after the credit $190.00 well my bill is $247.00. People!, why?!, Also, I can't never speak to a supervisor. There are times where I've been on the phone with customer…
Apple Store and Verizon Nightmare
Hello, three weeks ago I purchased an iPhone 15 pro max from the Apple Store in Louisville, KY. I setup through the Apple app to have Verizon finance my iPhone 13 pro max after trade in. I was at the Apple Store for over an hour and even with calls to Verizon we could not get Apple Store to finalize the purchase. Apple…