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divided credits over 36 months
So, I ordered phone in Illinois, the cost for the phone was around $900 and divided in credits along for 36 months. The phone sales tax should be $50-$55 upfront. this means that $50 is divided among the 36 months as well??
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Trade in credit not received
I am so upset! I was a long time T-Mobile customer who decided to give Verizon a try as they boast of their wonderful network coverage. I’m December 2022 I took advantage of the 1000 dollar trade in credit for my daughters phone and mine. my daughters line had no issues at all. On the other hand for me I received my…
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Sales Practices
I spoke with a sales representative. He made a lot of promises that did not turn out to be true when the bill was all said and done. On two of the lines - he talked us into buying new phones, saying the line would cost the same amount that he quoted plus the additional monthly fee for the phone (which wasn't much with our…
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No response received- open ticket
I have been dealing with a payment issue with Verizon Wireless since August, 2023. Finally a customer service rep submitted a ticket on October 23, 2023 regarding my issue. I never received a response. This is exceptionally frustrating….every time I speak to a customer service rep they are lovely and assure me they are…
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billing summary
Unfortunately, I cannot sign into my account just as a guest. That is why I cannot reach my bills. Somehow I would like to sign in with full account. I need paper bills too - it would be great. Thank you in advance! JuditFejes
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Device payments
I get that verizon has device payment agreements of 36 months, but customers should have the option of paying extra towards device payments. I constantly hear that complaint too many times.
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Non Credit for returned/received device
This has never happened before with a phone return/trade-in. I immediately shipped my phone back with the return label they sent for my old phone after I received my new one. Now after almost a month and mind you this is after customer service confirmed it was received weeks ago, I am now getting billed $500 for not…
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20+ YEAR LOYAL CUSTOMER DEVICE CREDITS NOT OCCURING FOR OVER A YEAR
I have been 20+ year loyal customer of Verizon. I stay with Verizon because I've never had any issues and customer service was the best. I could have gone to other service providers that were less expensive but the extra money was worth it to me. On social media if anyone asked for cell phone provider recommendations, I…
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Billing/trade in issue
Why did I receive a credit of $440 for my phone trade in, now they are trying to back charge the credit 3 months later?
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Charged two tables - unauthorized
I have been on auto bill pay with Verizon for a long time; I've realized recently that my bills have been unusually high and just went into my account to find that I have been charged for two table devices ($45 and $25) since last October. I did not authorize these charges; we do not have these tablets; I tried to call…
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Complaint on Cellular Sales Lenexa, KS - What is the complaint phone number or email?
I recently switched to Verizon and I regret it everyday since my bill is messed up all the time. I was promised certain items were going to be free (samsung watch) and they were not. I was told my bill was going to be a different amount and it is always more. Cellular Sales Lenexa, KS was shady and told me things that were…
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restore service
My service was disconnected since i missed my payment arrangement due tobeing without work for some time i was i’ll in the hospital i’m trying to work something to restore my service but i can’t even get through to anyone. My son is on my plan and he needs it to communicate at school please help i’ve been a loyal customer…
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Payment can't be processed
I am having trouble getting payments for my bills to be processed. The bank account I have in there won't get processed. I can't add a debit/credit card for PIE server down.
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Account Sent to collections after customer service agreed to clear account
Ok Buckle in this a long story. So last black friday 2022 I purchased an IPhone 13 pro online form verizon with a promo they had been doing. It was rushed job i was trying to catch a flight and I panic bought the phone. week after come to find Verzion did and even better promo so I Naturally I call up verizon to see if I…
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Trade in
Hello, I submitted a trade in in JANUARY of this year which has not been credited yet ($440). I have been on the phone / chatted with agents multiple times. They all said they would get it resolved and posted and it never has been. I have a tracking number that shows it was delivered MONTHS ago. Please resolve this and add…
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Employee discount
I verified my employment with Verizon and received an email stating that the bill will be updated but it never applied and verizon has bo answers why it cannot be applied. Does anyone else have any answers why I cannot get the employee discount applied? Thank you in advance for any helpful information. Verizon and the…
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Message+ app error
When i try to select egift card catalog to get ready to buy a gift card on the message + app the app just force closes everytime tried on different phones and tried resetting my phone are there any issues with the app ?
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Online scheduled payment?
How do I confirm that I scheduled my bill to be paid? - I do NOT want to set up auto-pay, I would just like to confirm that my bill will be paid on/before it is due (I went on a vacation but can't remember if I scheduled the payment). If it matters, I'm trying to do this using my account online using verizon.com.
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Help please
My family and I have been customers for over 20 years. This past year I got really sick with covid and mental health and was unemployed. As u can imagine this put a large strain on us. I am now finally able to work again and trying to make payments. But I can't seem to get any help from Verizon and am just being placed on…
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Loyalty discount not applied
Recently received an offer for a $10 loyalty discount on my $64.99 500/500 plan. I agreed and was emailed the new rate which showed $54.99 which included the loyalty discount and autopay discount. Today I was billed for $68.99. I understand there was a $4 increase but my new bill should be $$58.99 not $68.99.
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I did not receive my promotion credit of $830
I had an iPhone 13 that I paid off. I saw the promo offered for the new iPhone 15. I ordered the upgrade to the iPhone 15, where the promotion credit would be $830. However, soon after I changed my mind and wanted the iPhone 15 Pro, not the iPhone 15. I returned the iPhone 15. I then called Verizon and over the phone…
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how to file a complaint
Verizon disconnected my prepaid phone on Father's Day weekend. No reason. After of being transferred to many unconcerned employees, no answer. Then I was told possible fraud. That was proved wrong. After weeks, I was assured I would get a new phone number if I just paid the current monthly charge, which I was more than…
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I called to change my plan back to my original one and now I got billed $108.11 when it was only $37.22 AND then it jumped to $45.00! $45.
I had been paying $37.22 for years and then it jumped to over $45.00 so I called to have it lowered to what it was and then I got a bill for $108.11 ! As a senior citizen I find this a rip off ! I need to cancel ASAP as I can't pay $108.11 for a flip phone with just talk and text !
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Acct locked and customer service is not answering
Made a mistake by not writing down my password and PIN number for my acct. Forgot both. Tried to get into my acct a couple days ago to add a hotspot charge and got locked out. I've been calling several different customer service numbers in order to get this resolved to no avail. Every single time without fail, I receive…
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Credit Refund After Service Termination
I terminated my service on 9/12/2023. Today is 10/28/2023 and I still have not received a refund of my credit balance. I have called and spoken to different customer service reps but I have been given different answers. My account online shows it’s closed and my bill has been finalized with a credit of $317.00. Anyone know…
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What happened to customer service?
I have been a loyal customer with Verizon for almost 20 years and they used to have fantastic customer service. Each time I talked to a customer service rep i walked away feeling glad I chose Verizon, even if it wasn’t the cheapest wireless provider, because the customer service was so top-notch it was worth it. Not only…
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Not honoring promotion
I switched to the Verizon 5g because of the August promotion of an NFL Youtube package or a Chromebook Go and a $200 credit towards any Samsung product. I chose the Chromebook option and I have received it but not the $200 credit. Everytime I call I keep getting the run around. Some agents can find the promotion I'm…
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Billing
I need a good explanation as to why my bill doesn’t reduce after we pay off the phones
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Current plan doesn't reflect the bill
Hi, Does anyone know who to reach out to if your current plan is not aligning with your bill? I have reached to a live agent and a customer support rep over the phone. They have both said that they can't help.
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Payment made and accepted by Verizon but not recorded on account
We processed a payment on 9/18 and the payment was sent via ACH and was accepted by Verizon on 9/22/23 but as of today, 10/26/23, it is still not showing on our account. No one is willing to help me with this and no one will provide me with a way to provide the proof to Verizon that the payment was made and received by…