Billing & Payment
Blocked bank account!
* I have been a Verizon customer for over 20 years. I have recently had some financial hardships and am a newly single mother to an almost 3 year old. Because of 2 recently returned payments (both payments made within 15 days of the attempted autopay), they recently blocked my bank account, which would remove the discount.…
Billing problem
I am an 8+ year customer with around 8 devices. I need to cancel my account and switch providers becauese of complete absurdity. VErizon erroneously took $2,200 from my account over a month ago. They said 2 phones were not returned, but on each call they confirm it is an error and they located them but need approval for…
billing issue
I have been calling for months about an incorrect bill. I’ve been told by at least 6 different agents that the bill would be resolved. I even have a text saying what the bill would be and today I was charged $400 over the amount it should be. I’ve spent over 10 hours calling Verizon with no solution. I’ve been a customer…
Device Promotion Escalation
How can I escalate a ticket regarding the loss of a device promotion? Short version: I upgraded four devices and changed plans. One device was upgraded and I've been told the device plan was changed after the upgrade and therefore lost the device promotion, though the plan is equal. I've had a ticket open (and closed and…
Plan Rate adjustment
After being a long time Verizon customer, I was extremely surprised to see that my plan has increased by $7 for my April 2024 bill. This is unacceptable and I will be looking for a new carrier this week. We already pay too much for service.
Lied to, terrible customer service
Ive been a verizon customer for about 13 years now and suddenly Im noticing that the company internally seems to be falling apart. No customer service, no loyalty dept help. They called me out of the blue with a special offer for a 24 month agreement with 2 perks. Then in the middle of my agreement they raised the price…
Canceling Service and Perks
I have been trying since last fall of 2024 to cancel my service and perks, and each month, Verizon puts my perks back on. Each representative I spoke to would give me a $20 credit and tell me to look at my bill on my app to see the credit but its suppose to be $36 credit. I am at a loss of what to do. I even called Netflix…
Tmobile with Pixel
Can I take my current phones from Verizon to Tmobile? The billing anymore is crazy and I think it's time for a change to something cheaper!
Cancel Paymeny
Need to cancel my payment. Was processed with wrong amount
Past due bill
I have a past due bill with charges that should not be there and credits never posted. I can't pay a bill with charges I don't owe to get reinstated. I need to speak to someone.
Extremely Disappointed with Verizon's Service and Misleading Practices
I deeply regret switching my business lines to Verizon back in September. From the start, I was misled by Carlos Ramirez, an agent at the MacArthur Blvd Corporate Store in Irving, TX. He assured me that all three of our traded-in devices would qualify for the $1,000 trade-in promotion. However, only one device actually…
Still getting charged for returned extender
Verizon refuses to fix a billing error. They keep charging me for an extender I returned in November 2023. More than one agent has admitted I returned it after looking it up and claimed the issue was fixed but it wasn't. I just went through this again recently and just got the bill email showing the wrong amount meaning…
Promo deal went to collections
Last year I got an email from Verizon stating the title of this post. I know no phone is ever free, but I did it anyway due to Xfinity mobile getting more expensive after dropping the home internet. I call and asked them about it, at first seemed like it wasn't a real promotion because no representative knew about it. Felt…
Very poor customer service
I recently switched my wireless service from Verizon to ATT. We had purchased phones through Verizon and were making payments on them with our monthly statements. I knew I would be responsible to pay for the phones and had planned on doing so. The monthly statements were automatically withdrawn from my savings account.…
How do I get attention to an issue customer service can't resolve?
I have been trying to resolve my billing issue for 2 months. Every agent I contact seems to help me and they show me my new bill going forward. Only, it changes every time I look it up. Is there a way to communicate with a manager? I'm pretty sure the answer is no.
Increased bil
I will leave this provider too. I’m paying for several lines so my increase is not just $4 it is $30. We pay all taxes required and government fees and it is OK but now some one in the company decided to move on customers unforseen government charge. Why Verizon does not cover it with its savings bank account not mine…. I…
AUTO PAY - I WANT ANSWERS
There was no consent document on the linking of bank account specifics after I just signed up for auto pay and getting to briefly read some of the verbiage. Verizon now has access to my bank account to view all my transactions!!?? AND WHAT ELSE?? I'm beginning to think Verizon is the EVIL!! They have the best coverage and…
Billing
I sign into Verizon app, and there isn’t a tab in which I can setup automatic payment and paperless billing. I’m displeased with the app, it’s useless.
Verizon won't let you talk to an agent
After being a customer for over 21 years, I am forced to consider a different wireless company because Verizon AI will not let me talk to an agent! I am getting a divorce, and my ex-husband ported out his number from my account, HOWEVER, he still OWED on the phone about $1,000, that I am now STUCK WITH!. So when my account…
Final Statement
I tried to log in under the disconnected webpage, but won't accept my information. How do I get access to a disconnected account to get my last few bills?
Verizon charged market value for one phone after switching over from Tmobile
I was with Tmobile until last Nov-December. I switched 6 lines to verizon. I traded in 4 phones and brought over 2 of my phone to use. I dropped off 4 of the trade-in phones at the verizon store. When I switched over there were promotion for iphone 16 pro $1000 dollars off trade in any phones any conditions. My phones were…
$800 in Switcher rebates for switching from At&T????????????????????????????????????????????????
I was supposed to get $800 in Switcher rebates for porting over 4 new lines from At&T. Nobody can find anything. The store rep who was supposed to submit everything is nowhere to be found. The rep in the store Justin said there is nothing they can do. Then the store manager Raegan parroted the same thing. I requested the…
2gb price hike 3-21-2025
Just received my Feb/Mar bill with a $10 hike on my 2gb plan. No previous notice/heads up. Time to rethink my carrier.
Free Phone Promotion
Purchased a “free” new phone as part of upgrade promotion in Verizon store. Several times, if not literally more, I asked employee if there would be additional chargers to the account after initial fees. Employee guaranteed me no, it’s a promotion for a free phone, no extra fees. Didn’t realize the monthly bill included…
Switched to Visible - VZW Charged me +$500
My device is owned and paid for. Order of events that will need to be addressed by billing department 1. 2/11/2025 - Charged for visible after making the switch 2. 2/18/2025 - verizon has charged regular full amount for my single line - Last regular amount billed from verizon 2. 3/9/2025- 2nd charge for visible service 3.…
Payment arrangements
It says I am not eligible for a payment arrangement or promise to pay on the app. Even on chat it says not eligible online or through an agent I can only pay full balance. Is there a reason for this? I only need for 4 more days and I’m only late like 3 days.
Where can i file a compl?
Hi so my service was suspended, I'm the only one working and struggling as we all are. I set up a payment plan after paying about 408, still nothing could be done. So tonight it let me set up a payment plan. I received a message across the screen saying if I paid 89 .40, my service could be reconnected. So I did bringing…
Billing statement shows no complete Acct number to make online payment
I am receiving a bill for $15 but unable to pay it because Verizon doesn't recognize my phone number as associated with the bill and the bill only shows last digits of the acct number it says I owe, prevents paying online. How do I get Verizon to give me the full acct number so I can pay? Already spent 3 plus hours in chat…
Verizon Forward program application page is broken - unable to upload document
One agent told me the problem has been for more than a week and Verizon is aware of the problem. Anyone else experience the same issue? Can a Verizon rep update me/us on its status?
Past bill account
I’ve been getting past due bills from my previous old account for the last few months. I had just gotten a new phone last year and had buy it as a new customer but lately I have been getting mail from Verizon saying that I owe money from my previous bill account for $164.87 . However I assumed that they had closed the…