Billing & Payment
Loyalty discounts
I’ve received loyalty discounts for 3 lines for 36month. one of the Rep removed by mistake. I called in customer service. No one was able to re attach the discount. I chatted with so many Reps. They couldn’t help me on this matter or they were just disconnect at some point. Can you hear me now???
Cant make a Payment
I have been a Verizon customer for 3 years; this will be 4 years this month a,nd after the last three days, I will be switching providers. Initially, when i tried to make a payment on my account and was notified that I could not make cash payments. I thoight that was weird because ,that is how I paid. Anyways, I contacted…
Operational cost increase March 2025
I have a problem with Verizon announcing a price increase due to operational costs when they also announced Verizon had a 2.4 billion revenue increase at the end of the 4th Quarter 2024. A reportedly 2.3% increase over 2023. How can they justify an increase to the consumer. I will be looking for another plan. I have been…
In need of a district manager or someone above store manager
I have in writing from my salesman that my bill was to be a certain amount. I had them do this because Verizon is notorious for playing these billing games. My bill was $60 more. Every month I call him. They say it’s fixed. It’s been four months now . They never credit me the full amount. Every month I’ve paid more than…
Billed after transferring to a new provider!
I had a prepay with Verizon and switched to Mint Mobile, I keep getting a bill for a month of service when I didn't have Verizon. I ported my number, Verizon closed my account, Verizon has even closed down my online portal so I can't see the bill or contact anyone. I have tried to call several times and can't get through.…
I have been charged for a free trial period and that keeps on increasing. whom to contact with that
I have been charged for a free trial period and that keeps on increasing. whom to contact with that. On the phone they said that charge will be adjusted to 0 once I returned the equipment . But even after return they keep the charges and increase each month. chat and phone calls does not help.
Verizon Forward
I am trying to join Verizon Forward but the link they sent me does not work. I have also tried to apply through the website and it does not work either. Need help please
Trade In Not Being Honored
I purchased a phone from Best Buy and took advantage of the trade in offer. I went through the steps and received the new phone. I never received a return label to send the old phone back. I received an email from Verizon reminding me to send the old phone back, but never the label. I have called Verizon a few times and…
Verizon refuses to apply promo credit
Purchased a new phone on of my lines since it was only $5.55 a month and they were crediting the remainder over 36 months. So I did that on one line and asked if I could do it on another. They said sure, lets get that setup. They shipped me the phone but now the promotional credit is not showing and the rep I am talking to…
i phone 15 pro max 3rd phone since August 2024
We upgraded my sons phone in August 2024. The representative gave us a great deal. The deal never made it to billing. I deal with it monthly. Not long after we got the first phone, the screen went white and flashed. That phone was replaced. We went on a trip recently out of state. The phone stopped being able to connect to…
Supervisor NEEDED
This has been going on now for more than 3 months. I have spoken to almost a dozen reps to try to solve the credit I am due on my account for a $999.99 backstage for non-return of a trade in phone against a phone that was STOLEN while in the process of being shipped by UPS. VZ did process a claim which allowed me to get a…
Loyalty discount
I received the $10 loyalty discount offer tonight and it was only applied to one line. Talking with the online chat is useless. They are unable to correct any problems. Who do I need to speak with to correct this issue? I have been a customer for about 20 years and lately the customer support has been horrible and next to…
How do I contact upper management that has authority?
How do I contact someone in upper management that has authority to correct issues on my account? I have spent 3 hours on the phone today with various agents, had my calls disconnected, been told they cannot transfer me back to the person I was speaking with, been told they cannot transfer me to a supervisor, among other…
My Bill went up because I am a loyal customer
I have been a loyal customer over 17 years and verizon just increased my bill because I have too many lines. They state that because I have more than 4 lines of serivce they are going to increase the amount I pay them. I don't understand, I bring more business to you by adding my family to the plan and I get penelized?…
Loyalty discount taken away for a worse discount
Very frustrated. I had a $40 discount for 2 lines applied to my account and I saw an ad for a student discount of $12.50/line for 2 lines = $25 a month if I applied for the discount with my ID.me account. When I verified my student status my estimated future bill went up by $15. I discussed with Toni who was very unhelpful…
Lost My Trade-in After UPS shows delivered
I can’t believe this situation with Verizon. Every year, I trade in my iPhone and upgrade. This time for some reason, never got confirmation that they received my trade in and saw a $500 bill pop up on my account. Hm that’s curious since I definitely returned it. I check UPS - sure enough, delivered to the Verizon…
Service suspended 1 week after paying past due balance
Recently my service was shut off due to not being able to pay my balance but I was able to pay it off and restore service. However a week has past since then and my service has suddenly been shut off again even though I made my payment last week.
Contacting support by email for order trade-in issues
I've had an issue with a trade-in made on 11/28 and it seems like chat support is very busy (slow to respond) and has a hard time understanding my request or perhaps not empowered to fix my issue, so I thought I would try email support so I can type up my issue with detail and attachments (receipts, chat screenshots, etc)…
Accout Suspended
Hello, my account was suspended yesterday. I paid the bill. I currently have a 0.00 balance. I have talked to several representatives at Verizon, as well as my husband. I Even went to an actual Verizon store and they called to get my service restored and was told they put a ticket in and i should be restored in two hours.…
Verizon Wireless 5G Home Contract Buyout Program
Hi, I switched to Verizon from Xfinity on October 3rd. At the time, I was told that Verizon would pay my early termination fee from Xfinity, I just needed to provide my final bill. That is proving an impossible task --has anyone done this successfully, and can advise me how to go about this? FYI here are all the things…
My $10 auto pay discount was just reduced to $5 :(
I was just notified that because I am a loyal customer and have a plan that is a few years old my auto pay discount is going to be reduced to $5. This reflects very poorly on Verizon. An auto pay discount should be the same regardless of which plan you have. Punishing your loyal customers makes no sense. I was given the…
Verizon gift card payment returned
Hi, on 01/07 i made a payment for $111.69 using a Verizon gift card. The payment did go through, I received confirmation that the payment was completed successfully (I have the confirmation number). Still, today I noticed an unpaid balance on my account and reached out for help via chat. The agent informed me even if the…
False Failure to Return Equipment Claim by Verizon
We cancelled our Verizon home Internet and got charged 200$ for our modem despite returning it. The first time we called them they said it was a mistake and they had our modem and they released the charge. Then they charged 200$ again and we called and they said it was for the modem and then halfway through the call they…
No refund for returned HomePod mini
Hello, I ordered HomePod mini at Verizon in mid of September 2024. Unfortunately my wife didn’t like it and I did return within 30 days window using UPS label provided by Verizon. Due to some reason status of return was not updating at all saying that return was initiated, return label was provided, but nothing that item…
VZW EPP Retiree Coding Error
Hello. I am a VZW Retiree and I've had this acct for over 25 years and on 12/25/2024, the VZW ECPD ID was removed from my account in error and I want it restored. I retired on 8/31/2012 2, and my job was to manage the VZW Employee Phone Program. I did that for 11 years, so when I called in about this situation I knew…
Verizon never sent my upgrade
What a head ache, been with Verizon for like 5 years, I’ve called more in the last two months trying to either get the phone I ordered a paid the tax on or have it taken off the bill and refund the deposit with promises of such but no result. Now, due to lack of payment on my part because I’m not paying what I don’t owe…
Rebate
I was promised $1300 in rebates from a corporate store. I was told I would receive them by email, but it would take 4 weeks. About four weeks later, I received an email saying the rewards were almost ready, and I could check their status by clicking a link. It was a dead link. I then visited the store, but they said they…
Trade in not credited to my account
I have been trying to reach somebody to get this fixed I just spoke to several different people who said it will only take a couple of days I have already returned the trade-in phones for both of my lines one line was already done mine is still showing no trade in. I really need to speak to a manager because this is…
Billing surcharges
My Verizon bill has for months and months, possibly years, has 3 surcharges that dont make sense. All 3 are related to Arizona. We have never lived in Arizona, haven't visited Arizona, haven't made calls to Arizona, haven't gotten calls from Arizona, did NOT purchase the phone in Arizona. Why are these surcharges on 1…
Purchased 4 Verizon gift cards online, all invalid
Hi, I purchased 4 $200 Verzion gift cards online. When I tried to use them today, all says gift card number invalid. From this https://community.verizon.com/t5/Billing-Payment/Invalid-50-Verizon-Gift-Card-Purchased-Online/m-p/1777212/highlight/true#M7266 I need to submit a ticket to the payment department where the ticket…