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$800 credit
I was lured to Verizon from AT&T for several reasons, but what sealed the deal was a promise of a $200 gift card for each of the 4 lines I was swapping over. I then had so many problems with my order that I spent hours online and on the phone with support reps only to have to cancel my order for the 4th time and reorder.…
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Account changed without approval
I received an email today saying I can have a $10 discount for 12 months on one of my lines no strings attached, of course I'm skeptical. I clicked on it and then clicked redeem, got an error so I chatted. I explained what's happening to I think it was April. She also offered me 100gb of extra hotspot on all 4 lines for a…
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Device payoff
So, I am trying to pay off my device (about 9 months early) and the messages I get are that “paying off this device will have no impact on your monthly bill.” How can that be?
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5G equipment returned but still the verizon hasn't cleared the bill
Verizon didn't send the return equipment label for 2 months then I returned the device directy to UPS store 2months back (Dec 2, 2024) but still the bill is not cleared and I am getting regular calls from verizon/third party. Also they aren't replying on the messages/community. Account: ***** The UPS Store #2020 - 1753 E…
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Account suspended after payment
I’ve paid my past due bill to restore my service I got a text saying I’m all caught up and no more action needed but it’s been a few hours and my phone service is still suspended
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auto payment account
Hello Verizon has been stealing from my account for last 16 months. They were supposed to pay for the device using monthly credits. But instead they have been paying using my auto payment account. And not willing to refund to my account but rather pending credit for next two cycles. have called them so many times wasting…
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Mobile phone service ever
This is totally the most awful mobile phone service….I have had 2 different problems with Verizon this month and it seems that NO ONE is trained properly on how to handle ANYTHING….all they do is pass it off … meanwhile I still am experiencing the problem ….WOW …nothing has been solved …I am highly stressed when I have to…
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Payment Arrangement
i made a payment arrangement and my phone was still shut off,. i cant get a human being on the phone for the life of me and the chat feature wont work un less your service is connected. how am i supposed to get this resolved?
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Being charged for phone I returned.
Talked to customer support 2 times about this issue, both saying the issue will be resolved in a couple weeks. Well it's still not resolved. I purchase 2 iPhones with accompanying tablets as part of a deal. Well family didn't want them so I just purchased a single phone for the wife and returned the 2 tablet phone combos.…
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Cash only restriction
I recently became a Verizon customer, and I'm already extremely dissatisfied. I brought my own device when I signed up for service, planning to upgrade once I was sure Verizon was a good fit for me. I decided it was and went online to upgrade my phone, but at checkout, I was being charged the full price of the phone with…
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Refurbished phone return
What you have put me through in the last 3 months is absolutely unacceptable. Each day seems to have a new problem of its own. The newest one...I just returned a refurbished phone that you incorrectly sent to me. It was returned in the same box, in perfect condition. Just received a notice saying that it arrived to you…
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$13,981.53 Bill
I added a new phone line January 2025. My bill increased to $13,981.53 because Verizon employee put me on a phone plan with only 10MB of data. I wanted my new line to have the same plan I have on my other 2 Phone lines. The One Unlimited for Iphone. I have been calling for 2 weeks trying to get this fixed and all the…
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Took away promotional credit
On November 8, I went into a Verizon Corporate store to discuss changing my plans. After some discussion the Verizon worker assured me that nothing would “change” regarding benefits, just a lower price. I confirmed this twice. I made changes, adjusting my plan to lower cost. (I got a rate increase twice over 6 months so I…
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Trying to cancel, locked out
I was going to transfer over to Verizon, and put in all the information. I decided to stick with where I am, and when I tried to cancel, I was told everything was good and cancelled, and I would not be billed. I had started a port over from my old provider, and it's now preventing me from contacting any verizon number from…
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Issue with billing
I have been in a four-month-long back and forth with Verizon "customer service," and after being on the chat with their representatives for SIX hours tonight (not to mention 10 hours on the phone with them over the past 10 days), there is still no solution in sight. I continue to get the runaround, bumped from agent to…
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Billing
I went for the promotion, buy the phone and get the watch and tablet on them.They charge you for the devices they say are free. They bill a month in advance. I am new to Verizon and already wanting out. I have only been wit them 2 months and have paid over 500.00 in bills. How much is to get out of the contract. They can…
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bill is more than expected.
As a first responder, I took advantage of getting 6 lines ported into my new account. I was quoted $300 a month only to find out it is $400 a month now. $100 more is outragious, what steps do I need to do to get it back to where I was quoted? I am glad I took screenshots for proof as well.
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Final Billing
After 20+ yrs of on time payments with Verizon, I'm now receiving Collection notices. I ported out of Verizon in early December and was immediately locked out of Online Access. As of today, 2/16/25, I have not received a final bill. I have 3 documented calls to Customer Service (December, January and February) requesting a…
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Can't cancel in abroad without SIM and password
HI, I need someone's help with cancellation I left the States last spring, but I noticed I have been paying for my U.S. phone for almost one year. I have not used it at all, almost 1 year since I came back to my home country. I already lost my SIM and forgot my account password. So, I have no idea how to cancel my…
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Didn’t receive my $200 gift card
I purchased a plan and two devices on Monday and a popup window appeared during checkout on the Verizon website that said get a $200 Verizon gift card to use towards accessories or your bill, click to apply promo. so of course I clicked it and it said it was added got my devices today and there’s no gift card in the box,…
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Who do I contact for help when Verizon is not helping?
I am housebound currently, I have a video of the USPS carrier picking up 2 packages. 1 went FedEx and had no issues. The other was UPS to go to Verizon and never showed up when searching for it online by the tracking number. Ive returned 4 Verizon replacement phones in the last 2 years, every one of them has been received.…
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Billing Problems
I’ve been a customer for 7+ years with my own account, 21+ years ini total. So frustrated by their business practices. The bills are all over the place, never consistent in their charges. They also don’t honor their offers as described—tricked by a promotion online for a trade in so we upgraded, but once we sent in our…
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Extremely Poor Customer Service
I’ve been loyal customer for 33 years, but it doesn’t matter to VZW. On 11/20/24, upgraded 4 phones to iPhone 16 by VZW Rep T0CXY. Our bill ran $170/mo before; first bill after upgrades was $1,147, 2nd bill $1,258, next bill estimates are $298/mo. We have over 10 hrs talking or holding with Customer Support and/or VZW…
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CUSTOMER COMPLAINT
I have had the worse experience ever with Verizon . I have a whole business account and the customer service is the worse ever. I call speak to a agent. If i call back again about the same issue I get different information. Not Once have I called and got the same information. I get hung up on! I get transferred to the…
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Billing
Hello, need some help! Requested a replacement phone for daughter…the box w/ label was accidentally thrown out…. Got another box from local Verizon store, however they said I need to contact customer service, I did 5 TIMES AND EACH TIME I WAS ASSURED THEY WERE SENDING OUT A NEW LABEL ASAP,,, it’s been 6 weeks and now I’m…
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Returned Defective Device but Verizon still charged me $500
We were advised by a Verizon support technician to return a defective device and they sent us a new one. Upon receiving the new device we used the provided box and returned the phone back to Verizon the following day. However, we received countless messages from Verizon saying if we do not return the device we will be…
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Customer Service Call
I just wanted to leave a review of my service today for those who want to know the good, the bad and the ugly. The call took over 1.5 hours which was very stressful. Mind you, the second representative I talked to was worth the wait. I called about a phone line I had been switched to which, I was told would lower my bill…
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Please tell me how to use a verizon gift card to add to my account
There isn't an option to add gift cards on the mobile app or the website. Please tell me how to add my gift card to my account. Note to Verizon: Looks like you helped others, but made the response private. WHY!?
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Overcharging
Read the fine print people-every month. Verizon tacks on unrequested charges all the time. You have to fight to get a refund. It is never what you’ve paid out. They promise to remove services added-but don’t and the charges continue. Shame on Verizon.
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Device Payment Charge for a Device that was never received
I had purchased a phone using my upgrade which apparently qualified me to receive a iPhone 14 pro max. The device charge was added to my account, but I never received the device, after two days and 6 hours on the phone with customer service. They identified that the device was returned to the warehouse, but the monthly…