Billing & Payment
Phone service
I have a payment arrangement for 5/31, my service was cancelled even though I have a payment arrangement and set it up prior to my service being disconnected. I even confirmed in the chat on the verizon app, with a customer service representative that my service would not be interrupted since I set up a payment…
Past due account
I lost my SSI and have been applying for jobs but have had no luck. I'm not able to pay my bill. I just got an email that my service may be suspended in 48 hours. Will it actually be suspended in the amount of time the email says? I have an IDD but the Affordable Connectivity Program is no longer accepting new applicants.
Obligated to sign up for a credit card
I became a Verizon customer two months ago. I signed up for home internet only. I was told I should ask for paperless billing and sign up for autopay to get a discount. I did that within 2 days of signing up. On April 1st, 2024 I got an email from Verizon congratulating me for enrolling in AutoPay. On April 17th, 2024 I…
$200 target gift card
I purchased the 5g home internet on 3/7/24. I cannot redeem the gift card for Target through the app. I have called twice with no resolution so far. No further email or call back as promised. I hope this is not a trick by verizon.
How to report if a wrong charges are on bill
While I was on a call with customer care, he offered that he is level 4 loyalty expert and I have a free phone eligible on my account and I just have to pay taxes. Convinced me to avail that offer and sent phone. He said he will also have follow-up call for activation. However he never called on said date, and my bill has…
Anyone Else NOT Received Device Trade in Promotional Credit?!
Why is Verizon making it so difficult to get device trade in promotional credit?! I have called multiple times and each time I am assured it will be reflected on my next bill but it still has yet to be applied. This is unacceptable. I'm fed up with the lack of customer service follow through. My traded in device was…
Device Trade In / $1000 New iPhone Promo
In September 2023, I came in to the store to upgrade my current iPhone 12 that was in perfectly good condition to an iPhone 15 and it was also on iPhone release day. Cody sold me the phone and let me know that I could trade in any iPhone and get $1000 off of the brand new iPhone 15. We transferred over my data from my old…
Final bill
I want to pay my final bill
Still trying to get Verizon Dollars earned through Synchrony Verizon VISA to be available to make payments on account.
Still trying to get Verizon Dollars earned through Synchrony Verizon VISA to be available to make payments on account. I've been on the phone with Synchrony and Verizon phone for over 2 hours today, talked to 6 different representatives, and keep getting handed off. Over 2 years, I have accumulated over $66, according to…
Trade in not what was said.
I traded in my phone online, it showed I was getting a $800 credit so I traded in, otherwise I would have kept old phone, after all said and done I sent in my phone. I got an email stating my phone only worth $10. Umm excuse me?? I would have never traded it in. Now of course my time is up where I have to keep the phone. I…
phone replacements never received
I transferred from a different cell carrier after 20 yrs because I thought this was the right move. problems started when I upgraded my phones and got the promo watches and tablets. I paid all that was remaining so I wouldn't owe after credits on any device. well they screwed that up. not to mention I never got 1 of my…
Verizon Dollars not showing available on account
Still trying to get Verizon Dollars earned through Synchrony Verizon VISA to be available to make payments on account. I've been on the phone with Synchrony and Verizon phone for over 2 hours today, talked to 6 different representatives, and keep getting handed off. Over 2 years, I have accumulated over $66, according to…
Door to door agent
We brought our t-mobile lines because an advisor offered us a plan that we believed would benefit us. After the process, this advisor tells us that it is not possible to bring all the lines in the same order, so he separates them. What the advisor did not tell us is that the same prices would not be maintained, we had to…
Short code 49824
Hi. So im seeing the short code 49824 on my bill but no text on my end just seeing if anyone knows the company that belongs to short code 49824 as it keeps popping up
My bill was 743.00 last month and 1553.00 this month and Verizon will not fix it.
So I had a phone that messed up so I reached out to Verizon for a new one. They did send me a new one and I had to send the old one back, only I work out of town and left it with my girlfriend to send back once the new phone came in. Unfortunately, somehow she lost the old one and I was stuck with having to pay 743.00 that…
Defective device fee
We are new to Verizon and the touch screen on my husbands iPhone stopped working after the iOS update. Because it was less than a year old Verizon said apple will replace it. They sent us the device, we still owed the directions and sent the phone back. I received an email saying they are going to charge me a defective…
I was charged a non return fee for a phone I never received.
My service was disconnected because of a past due balance. The past due balance is a non return fee for a phone that was shipped back to the sender. I don't understand why I was charged a fee for a phone I never received. I gave you the tracking number that clearly says returned to shipper. I have been going through this…
new $25 fee added to my bill
did everyone get a new $25 fee added to their bill (May 2024)?
Verizon threat to disconnect my phone service for past due balance-it took 10 weeks to receive my internet return kit
I cancelled my internet service on March 2nd and after 5 communication tries through phone calls messages and this forum I FINALLY received my internet return kit on Saturday May 18 I had to pause auto pay on my account so the $330 charge for unreturned equipment wouldn’t automatically be pulled from my bank account I sent…
Constant billing issues
I made a payment on May 7th through their automated system and I got a confirmation text. Now Verizon is trying to say that I never made a payment and keep sending me texts about my payment. I tried reaching out to customer via chat and I can’t get a live person. I’ve been with Verizon for about 5 years and the last two…
Death of Account Holder
My mother passed May 06, 2024. She has verizon as landline and fios internet. I cannot get a human on the phone. I went to the store and two different associates cannot find her account. I live in GA, Mom lived in Maryland. I am her Power of Attorney/Executor of Will and need to speak to a human to verify the closing of…
customer service
On May 3, 2024 I sent in my FULL payment of $1153.08, certified mail. On May 13, 2024 my phone was shut off for non payment. I called and I was transferred and had to re explain my issue multiple times only to get transferred more th reach a supervisor who gave me major attitude when I tried to explain that I was…
Target $200 Gift Card - 5G Home Internet
I can't redeem the Target gift card, although I've received an email that I am now eligible. My account has a "tile" to redeem the promotion, but when I click to redeem it and agree to terms nothing happens. Supposedly it is supposed to take me to a Blackhawk website to finish the redemption process. I've tried this for…
Chat never works-- credits not applying to bill
I've tried several times connecting to chat to address this issue, but even after several minutes the chat doesn't connect. Due to the business of my schedule, calls, waiting on hold, waiting for calls back or going into the store can't fit into my day. I recently upgraded my phone and the associate who assisted me…
Verizon 5G Home Internet Target Gift Card Promo
I still can't access the Target Gift card promo. Clicking on it and agreeing to the terms does nothing. This is a known issue (look at the Verizon community forums). I should not have to "chat" with someone to get this fixed....is every person supposed to chat with a representative to get this fixed?! Please fix this…
Amazon TV offer not working
So I have received an email to redeem the offer for purchasing a new phone but I cannot find it in my account. I have tried with customer service and chats to no end. Seems like an endless loop of different answers no one is on the same page. I am past the 30 days since activation....
Bill
How do I access bill
Network Extender
When I moved in to my home in 2019, Verizon offered me a FREE Network Extender. 5 years later this one is freezing out and when I called them for a replacement, they said NOT for free. I said, well send me a label to send this one back. They were like “no thanks, you keep it.” They want me to buy one even though I have…
Refund for Unreturned Equipment Issue
I’ve called Verizon 3 times regarding the equipment I sent back for 5g home internet and asking for a refund. They received it one day before the grace period ended but I was still charged. 2 out of the 3 times I called I was assured I would get a refund but never got it, this was the 3rd month that I called, and was…
Inaccurate billing etc
I have been having multiple issues for at least 6 mos with no resolution!! I have spent many many hours and days into months trying for resolution! I am being charged double for one phone! I am unable to get Verizon to take autopay from account, I keep signing up but nothing happens! So they are charging me the 100.00 plus…